Thread: Wired problem with DataOne.

Dear friends,

This is my second month with BSNL DataOne first month it worked fine with out any problems but, from second month i am facing a wired problem.

Even if the modem gets connected none of the pages opens, i tried what ever i could have done to solve the problem from my side, resetting the modem, changing the DNS, switching to Bridge mode then back to PPPoE mode.... but none helped then i decided to seek the unprofessional help of the bsnl BABUS.

First they said the modem is faulty, got it replaced by them.. problem remains their, then the BABUS came to my home to check the settings, JTO he seemed to be new to windows vista... he learned how to do things in vista from me and left saying i will check it from his office, then the SDE came same case here too but this time they brought one laptop thinking that my laptop is corrupted or faulty... but it didnt even worked on their laptop tooo.... ... SDE called Head of DataOne Broadband Chennai BSNL what to to do he said to clear the browser history and Temporary files this also didnt worked.

Then they replaced my port, but the problem remains.

Then i did some research, after the modem gets online i have to check whether its working or not if its not working then i have to switch it off and then i switch it on and then check again....this i do until i am able to browse.

Until i switch off the modem it will work fine, but the moment i switch off the modem and if i switch it on when i need it, it will not work then i will have to follow the above said procedure until it works.

So now a days once it starts working i keep the modem on whole day even if i dont need it.


Guys plz help.

Very odd problem!

after switching modem on(when you cant browse) can you tell me the no. of packets send & recieved!
specially recieved.
are they in between or near to 45000-50000
if you can post screenshot.


because i also faced the problem you faced?
i dont know why in first month i faced that problem for 2 weeks!
i need to restart my PC hundred times in a day!
for me they are near 46000 & get stuck over there pinging to google, router nothing works
i dont know how its working now properly.

Just a suggestion what i do now though it solved
Please start PC first fully wait till it loaded fully then start router & check can you able to connect.
Report back

@deepmohan
After 486 posts , you have forgotten to
post the modem/make/model.
details , badly required to analyse the problem.

Keeping it onH24 you get connected to internet .

Please post ADSl status page.
How you connect: Dialer mode or "always on "?
Post ipconfig /all data
Do you use any UPS ?

Just a suggestion what i do now
Please start PC first fully wait till it loaded fully
then start router & check can you able to connect.

@deepmohan

Nice to hear from you. I am not sure, but trying to reset internet settings (in Internet options) may be of some use.

@essbebe

i found no problem with my settings and modem so i didn't posted the details.

1) Modem: ITI-DNA-A211-I
Got the firmware updated from SEMINDIA.

2) I have not tried keeping it on 24 Hrs ON but have kept it ON from morning to night till i slept, it worked fine.

3) ADSL--Statistics


4) I use PPPoE mode, since i use laptops in Wi-Fi mode. I have tried switching to Bridge mode too but same is the situation.

5) ipconfig /all


6) No i don't use any UPS.

Info:
DNA211-I Software updated from Sem India .

Somehow you are getting a stable connection,
when connected.
You have tried a different modem also.
all below may or may not help. Just a try.

suggestion 1 :
In dsl menu page uncheck adsl2 +
Check SNR/Attn data again.

Suggestion 2 ;
in Management or maintenance page
Check Client tr_069 if enabled. disable it.
Another button 'SOAP" also disable it.
if not available in your modem ignore above.

Suggestion3 :

use openDNs 208.67.220.220 208.67.222.222
both in the modem and TCP/IP properties.

Suggestion 4 : Hope for parallel phone if any,
in other rooms,
you use additional ADSl splitter.

Suggestion 4 :
When you don't get connected , but some "blinking"
is going on check the modem log for any clue.

Suggestion 5 : Check:
Is the telephone cable by BSNL to phone junctions ,
multi paired , or single pair? ( Yours a Flat complex ?)
( usually two pairs ( four wires) for
each connection now )

Suggestion 6.
recheck wifi settings /
or Disable WIFI. for testing.
see new thread "utstar wa3002-G4 quick reference" .

Since somehow you are getting a stable connection,
when connected.
You have tried a different modem also.
all above may or may not help. Just a try.

I had same problem. I am using duel mode XP + Vista . This problem was in vista. Here is solution. Try it on your own risk because I am not an expert. But it solved my problem.

Open Device Manager. View > Show hidden devices. Expand Network adapters.
Uninstall or Disable 6T04 Adapters, isatap.{ } , Teredo Tunneling Pseudo-interface , Wan Miniport (ipv6) , Wan Miniport (L2TP) , Wan Miniport (PPTP)

After that, connect to net. Your problem may be solved.

@vijay ^^^^^^^

i have two laptops one with windows vista and other one with windows xp the above said problem was there on both the laptops, so the above said possibility can be ruled out.

Can anyone justify the DNS given in this image below, the same was given by one of the BSNL Guys today.....

@essbebe

suggestion 1 :
In dsl menu page uncheck adsl2 +
Check SNR/Attn data again.

By unchecking adsl2+ there is only a slight decrease in SNR/Attn data, but no improvement.

Suggestion 2 ;
in Management or maintenance page
Check Client tr_069 if enabled. disable it.
Another button 'SOAP" also disable it.
if not available in your modem ignore above.

Make no difference.

Suggestion3 :
use openDNs 208.67.220.220 208.67.222.222
both in the modem and TCP/IP properties.

I have tried all DNS available makes no difference.

Didnt find any option to change the DNS in modem.

Suggestion 4 : Hope for parallel phone if any,
in other rooms,
you use additional ADSl splitter.

i have two phones all are after the splitter only.

Suggestion 5 : Check:
Is the telephone cable by BSNL to phone junctions ,
multi paired , or single pair? ( Yours a Flat complex ?)
( usually two pairs ( four wires) for
each connection now )

The cable from the junction box to my home is single paired (hope you meant with out any cuts and joints) that too new one made them replace that then too the problem is not solved.

Ya mine is an apartment.

-----------------------------------

I am really fed up with this at least 10 times have to switch off and on the modem to browse.

i am thinking to disconnect the broadband connection and then reapply for the same hope the problem might be solved. What you guys think.....?

Nice replies carefully posted point by point.
Appreciate it. makes my job easier to try something else !

Didnt find any option to change the DNS in modem.

1.
See under DNS
or
open 192.168.1.1/main.html
type 192.168.1.1/dnscfg.html.

i am thinking to disconnect the broadband connection and then reapply for the same hope the problem might be solved. What you guys think.....?

Will not help. Lineman will connect to the same point
in the distribution board either in the street end or in your complex. DB.
2.
In the wifi router which channel you have selected ? 6 or 11 usually.
Check which gives maximum signal strength.
There could be wireless interference from some cordless or other electronic eqpt working in same freq Range. 2.4 GHz band.

3. Try in Lan mode after disabling Wireless connection in Laptop.

4. Do you see any OTHER wifi secured/unsecured links under
available Wireless network ?
I see three networks, but no signals Latest "WI5" Isp provider.

changed the DNS in router to OpenDNS.

No i am not having any other cordless equipment at home.

The problem is same for LAN (Wireless disabled) and wireless.

Ya sometimes i get zylog's wireless network but its signal is too weak.

Originally Posted by deepmohan

changed the DNS in router to OpenDNS.

No i am not having any other cordless equipment at home.

The problem is same for LAN (Wireless disabled) and wireless.

Ya sometimes i get zylog's wireless network but its signal is too weak.

see Post NO 8. disable the adapters.
( device Manager / properties for each )
Have you disabled IPV6 in the vista /laptop ?

@essbebe

Ya IPV6 is disabled, but thats not the issue it dont even work on the my other laptop with XP.

The BSNL Guys too seem to be helpless in the last visit by a bsnl techi he is saying that my Internet Browser is having the problem, and i have to take the laptop to the exchange and get it checked there whether it works or not.

And i am sure it is going to work there and they will say something new.

Originally Posted by deepmohan

Can anyone justify the DNS given in this image below, the same was given by one of the BSNL Guys today.....

Your DNS looks weird .... BSNL GUYS GAVE ME 61.0.0.5 & 61.1.96.69 , and your DNS is not among the open DNS list. Your preferred DNS also matches the preferred IP address which also looks strange ...

192.168.1.1 as DNS would take the modem's DNS servers which would be bsnl dns again!!

Today two guys came seemed to be knowledgable, what they have found out is that there is some compatibality issue with my modem (ITI-DNA-A211-I) and their equipment at exchange which is creating the trouble.

By monday either they will replace the modem or they will replace the equipment. Hope the wired problem gets solved.

Will keep you guys updated about the same.

@deepmohan
YOUR POST NO 10. From where you got this DNS?
is it changed now in Post 13. with opendns 208.67.220.220 and 208.67.222.222
Enter Opendns BOTH in router and TCP/IP settings.

218.148.240.180 KOREA, REPUBLIC OF SEOUL-T'UKPYOLSI SEOUL 37.567
127 - +09:00
Net Speed ISP Domain
DSL KORNET-HOTLINE2003285418

Para two:
Presume you are trying the WIFI mode only.
Have you tried LAN mode in Vista laptop?
Also
check the Wireless Lan card settings " configure" & "Advanced"
in the TCp/Ip page.
Usually SSID is selected or Adhoc B mode or Adhoc G mode. .
In Mine Netgear WGR614 v6 I have selected Adhoc B mode.
will Change to Adhoc G or SSID , if needed by you for results.
Compare settings with with XP laptop.

@essbebe

Post No # 10 has the DNS given by a BSNL Guy when he came to find out the problem, and he said this too that it not a bsnl DNS.

The moment he left i changed it to Open DNS. Tried everything none works.

Hope you have seen the Post No # 18, hope to get a solution by monday.

As promised today bsnl sorted out the problem.

They Changed my Port, Got it Binded. Chnaged the Modem too now its UTStarcom WA3002G4.

It seems ITI-DNA-A211-I Modems have got some problems.