Thread: Problem in Modem

Modem Model : DNA A211-1
Plan Type : 750UL

For the past 1 week my internet connection is not working. Green light didnt turned on for "inet" line in my modem. Other lights like DSL, Wlan turned on when i start my modem. When i talked with the customer care they saying like you have problems in modem only. They asked me to bring the modem there to the BSNL office. But i couldnt go there because of my office timings. Can anyone please tell why it is not working?

1. Type 192.168.1.1 in your browser and check whether you can enter the modem's menu page.

2. Start > run > cmd > ipconfig/all, post the screen shot.

also logint to your modem and post your SNR and sync rate

If "INET" Lamp is not comming up then try switching OFF the modem and ON it again.

Hope you are using the PPPoE mode check the user id and password in Advanced Setup > Wide Area Network (WAN) Setup it may happen that it might have got reset to default.

Upgrade the Software of the modem DNA-A211-I Software Upgrade -- SEMINDIA

If that too not working then change to Bridging in your modem then try to connecting using the diler.

@meetdilip

1. Yes, i can login into the modem page. rates are at 256 downstream & 2048 upstream

2. Havin net access at office only. so cant post the screenshot of IPconfig/all
Actually i m usin that modem for both my PC as well laptop. default settings are 19.168.1.1 & also it is set automatic grabbin of IP.

I am not a technical person, sorry if i didnt posted you enough information

@asevelu
Please see this link. Add to book marks >
similar modem/routerwifi
Chennai link and blog has screen shots and notations.
REFerence:
http://www.indiabroadband.net/bsnl-b...reference.html (UTSTAR WA3002-G4 quick reference)

Also down load the software upgrade mentioned above.
install later, if there is a problem.