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Another surprise from BSNL though not surprised...!

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Another surprise from BSNL though not surprised...! Another surprise from BSNL though not surprised...!

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Old 08-11-09, 12:46 AM   #1
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Talking Another surprise from BSNL though not surprised...!
Got the bill and surprised ...........

This is my BB usage details for 2009-07 still free usage left...



But Got A Huge Bill...





BSNL Full of Surprises....

Now will have to meet Accounts Officers.
Attached Images
File Type: jpg usage.JPG (15.8 KB, 222 views)
File Type: jpg bill1.JPG (28.1 KB, 221 views)
File Type: jpg bill2.JPG (10.5 KB, 220 views)
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Old 08-11-09, 12:51 AM   #2
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Yes BSNL did such mistake quite often now you contact with local exchange they will be give you correct and proper bill.
BSNL billing department still need lot of improvement

You need to produce

At first take one copy of print out of your usage record
and also xerox and original copy of disputed bill
If possible than one application about wrong billing
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Old 08-11-09, 12:58 AM   #3
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Errors do happen but the pitiest part here is you will have to waste your time unnecessorly roaming from desk to desk.
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Old 08-11-09, 01:14 AM   #4
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Errors do happen but the pitiest part here is you will have to waste your time unnecessorly roaming from desk to desk.
Yes that is the most irritating experience for a BSNL customer.I have a bitter experience recently after paying the bill online.
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Old 08-11-09, 01:16 AM   #5
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bless them,atleast portal is showing correct usage, otherwise
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Old 08-11-09, 01:18 AM   #6
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BSNL.........
When they are going to improve their QoS???
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Old 08-11-09, 01:19 AM   #7
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BSNL.........
When they are going to improve their QoS???
When they are going to thug more like private sector.
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Old 08-11-09, 01:20 AM   #8
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bless them,atleast portal is showing correct usage, otherwise
Otherwise i would have done this
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Old 08-11-09, 01:24 AM   #9
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...they should just switch all plans to ul...no data calculations no errors.
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Old 08-11-09, 01:25 AM   #10
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...they should just switch all plans to ul...no data calculations no errors.
I agree.........
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Old 08-11-09, 01:27 AM   #11
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Otherwise i would have done this
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...they should just switch all plans to ul...no data calculations no errors.
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Old 08-11-09, 02:13 AM   #12
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deepmohan can you tell me the full name of this
NU , GU , FU
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Old 08-11-09, 03:43 AM   #13
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May be gross usage , free usage , net usage.
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Old 08-11-09, 03:53 AM   #14
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NU - Nett Usage...GU - Gross Usage.. FU- Free Usage
NU=GU-FU

Anyways...it has happened with me too...in Jan-09 BSNL sent me a bill of 70694/-...had to make a few visits to the customer care centre...they revised the bill to 638/-


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deepmohan can you tell me the full name of this
NU , GU , FU
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Old 08-11-09, 02:17 PM   #15
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hmmm I understand the meaning of NU GU FU
But this dose not include in my telephone bill.
I think some state have this and some state have not.
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Old 09-10-09, 12:46 AM   #16
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Exactly after a months time and making frequent followups and 5 time visit to the accounts department today they have rectified the error in the bill and have issued a duplicate bill with correct amount.

From Rs. 3,466/-

TO

Rs. 821/-

Thanks to god....!
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Old 09-10-09, 12:48 AM   #17
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Originally Posted by deepmohan View Post
exactly after a months time and making frequent followups and 5 time visit to the accounts department today they have rectified the error in the bill and have issued a duplicate bill with correct amount.

From rs. 3,466/-

To

rs. 821/- :d

thanks to god....!
jai chamunda devii!!!!!!
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Old 09-10-09, 12:50 AM   #18
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At least you got it rectified. would not have been that easy with any pvt. operator.
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Old 09-10-09, 12:53 AM   #19
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jai chamunda devii!!!!!!
mickey dont make this thread a god name calling thread...

i hope you understand

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At least you got it rectified. would not have been that easy with any pvt. operator.
i think it would have been more easy and hassle free you cloud have got it rectified from the comfort of home its self.
Last edited by deepmohan; 09-10-09 at 12:53 AM. Reason: Automerged Doublepost
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Old 09-10-09, 12:57 AM   #20
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i think it would have been more easy and hassle free you cloud have got it rectified from the comfort of home its self.
its suffice to say that unfortunately, my personal experience had been otherwise. may have been different for others.
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