Thread: Another surprise from BSNL though not surprised...!

Got the bill and surprised ...........

This is my BB usage details for 2009-07 still free usage left...



But Got A Huge Bill...





BSNL Full of Surprises....

Now will have to meet Accounts Officers.

Yes BSNL did such mistake quite often now you contact with local exchange they will be give you correct and proper bill.
BSNL billing department still need lot of improvement

You need to produce

At first take one copy of print out of your usage record
and also xerox and original copy of disputed bill
If possible than one application about wrong billing

Errors do happen but the pitiest part here is you will have to waste your time unnecessorly roaming from desk to desk.

Originally Posted by deepmohan

Errors do happen but the pitiest part here is you will have to waste your time unnecessorly roaming from desk to desk.

Yes that is the most irritating experience for a BSNL customer.I have a bitter experience recently after paying the bill online.

bless them,atleast portal is showing correct usage, otherwise :w00t:

BSNL.........
When they are going to improve their QoS???

Originally Posted by Sumit020

BSNL.........
When they are going to improve their QoS???

When they are going to thug more like private sector.

Originally Posted by newprouser

bless them,atleast portal is showing correct usage, otherwise :w00t:

Otherwise i would have done this :001_tongue: :tt2:

:lol:...they should just switch all plans to ul...no data calculations no errors.

Originally Posted by 18lama

:lol:...they should just switch all plans to ul...no data calculations no errors.

I agree.........

unk:

Originally Posted by deepmohan

Otherwise i would have done this :001_tongue: :tt2:

Originally Posted by 18lama

:lol:...they should just switch all plans to ul...no data calculations no errors.

:lol:

deepmohan can you tell me the full name of this
NU , GU , FU

May be gross usage , free usage , net usage.

NU - Nett Usage...GU - Gross Usage.. FU- Free Usage
NU=GU-FU

Anyways...it has happened with me too...in Jan-09 BSNL sent me a bill of 70694/-...had to make a few visits to the customer care centre...they revised the bill to 638/-

Originally Posted by Indranil

deepmohan can you tell me the full name of this
NU , GU , FU

hmmm I understand the meaning of NU GU FU
But this dose not include in my telephone bill.
I think some state have this and some state have not.

Exactly after a months time and making frequent followups and 5 time visit to the accounts department today they have rectified the error in the bill and have issued a duplicate bill with correct amount.

From Rs. 3,466/- :death:

TO

Rs. 821/-

Thanks to god....!

Originally Posted by deepmohan

exactly after a months time and making frequent followups and 5 time visit to the accounts department today they have rectified the error in the bill and have issued a duplicate bill with correct amount.

From rs. 3,466/- :death:

To

rs. 821/- :d

thanks to god....!

jai chamunda devii!!!!!!

At least you got it rectified. would not have been that easy with any pvt. operator.

Originally Posted by mickey

jai chamunda devii!!!!!!

mickey dont make this thread a god name calling thread...

i hope you understand

Originally Posted by panchabhut

At least you got it rectified. would not have been that easy with any pvt. operator.

i think it would have been more easy and hassle free you cloud have got it rectified from the comfort of home its self.

Originally Posted by deepmohan

i think it would have been more easy and hassle free you cloud have got it rectified from the comfort of home its self.

its suffice to say that unfortunately, my personal experience had been otherwise. may have been different for others.

Happy for you.......

I have the same problem waiting in the bag.....
they converted my free usage in MB directly to cost... 26xxMB to 26xxrs and 2.5GB of free usage * 0.80 and all crap that one does when he goes for a math test after seeing 3 RGV's movies :death:
the people in accounts hardly understand the mistake :52:
its waiting in their dept to be corrected
I wouldn't be surprised if you are from the same city...

Originally Posted by guesswhomsa1

the people in accounts hardly understand the mistake
its waiting in their dept to be corrected

In such case accounts department contact the NIB for the usage details and then only they forward with the corrections if mistakes is there, you can understand how things move in bsnl.

I wouldn't be surprised if you are from the same city...

mate you got a point to be surprised i am not from your city.

^^ :lol: hmmm

M soooo pissed
I went to the accounts dept. today and they say that its a correct bill :sneaky2:, explaining them the correct bill is like grrrrrrrrrr, they dont even know how to convert GB - MB
I feel like :33:
Though the extra charge is 600, but why pay them for free :32:
ohh here is the screen shot

sadly i cant show em the screen shot... to my horror when they checked the usage in their system, it was as it should have been but they still say it is the correct usage...
now what do I do??