India Broadband Forum

adi420 · 08-17-09, 04:53 PM

Hi guys,
I am a subscriber of Home 500 Combo Plan since February 2009. Though I have speed problems (My Speed is limited to 1 MBPS or 100 Kbps download speed) and frequent disconnections, I never had problem with excess billing until now. But this month the bill is 903 when my usual bill is 552. My usage is 1554 MB out of which 1536 is free. So the maximum amount for my bill should be 570. Nobody at my home uses the landline for more than 15-20 calls a month and so there is some error by BSNL. What should I do? I did not get the bill in hand so I dont know the details of the error. I just enquired it at a local office. Anybody else face a similar problem this month??

panchabhut · 08-17-09, 05:09 PM

which circle are you from? many circles now provide the facility of getting a duplicate bill online.
Otherwise wait till the bill arrives.

panchabhut · 08-17-09, 05:10 PM

which circle are you from? many circles now provide the facility of getting a duplicate bill online.
Otherwise wait till the bill arrives.

08-17-09, 05:53 PM

Quote:

Originally Posted by adi420

Hi guys,
I am a subscriber of Home 500 Combo Plan since February 2009. Though I have speed problems (My Speed is limited to 1 MBPS or 100 Kbps download speed) and frequent disconnections, I never had problem with excess billing until now. But this month the bill is 903 when my usual bill is 552. My usage is 1554 MB out of which 1536 is free. So the maximum amount for my bill should be 570. Nobody at my home uses the landline for more than 15-20 calls a month and so there is some error by BSNL. What should I do? I did not get the bill in hand so I dont know the details of the error. I just enquired it at a local office. Anybody else face a similar problem this month??

Talk to the accounts section. If it is an error, they can fix it in no time.

adi420 · 08-17-09, 07:36 PM

I am from Hyderabad..Till last month the bill used to appear online by the 7th of every month but this time they have not uploaded the latest bill yet.

just4kix · 08-17-09, 08:07 PM

BSNL makes errors many times in billing. Meet the DE of the exchange. You will get the corrected bill.

This happened in my case also a couple of times.

08-17-09, 11:41 PM

Quote:

Originally Posted by adi420

I am from Hyderabad..Till last month the bill used to appear online by the 7th of every month but this time they have not uploaded the latest bill yet.

Make a call and ask for the no of accounts section. Talk to the person who handles your bill.

adi420 · 08-19-09, 12:33 AM

i got my bill finally...in the new bill, there is no mention of the usage in MB..there is no clarity at all...only the amount for broadband is mentioned and free usage (1.5GB) is mentioned in terms of rupees (1228 rupees calculated at 80 paise per MB). I have been charged 1548 rupees but my usage is only 1553 MB out of which 1536 comes under free usage. My bill should be only Rs. 570 but i got bill for Rs. 904. BSNL is getting worse by the day when all other private ISPs are getting better. I am considering shifting to Airtel now.

adi420 · 08-20-09, 12:43 PM

Now when I want to register a complaint regarding my bill, BSNL is on strike...ahh my luck

adi420 · 09-10-09, 04:43 AM

I sent an Email to the concerned officer and followed up for 2 weeks (12-14 calls total to 4-5 different numbers) and finally they said that they will reduce the bill by Rs. 319. My corrected bill amount is Rs. 584. Even this amount is Rs. 20 more than it should be but its not worth all the trouble to try to rectify such a small amount.

meetdilip · 09-10-09, 12:26 PM

Happy that the issue is fixed.

guesswhomsa1 · 09-11-09, 12:03 PM

adi mere bhaiii.....
lol
sorry...

bt I have the same problem.... I think Hyd BSNL screwed it this time...

adi420 · 09-11-09, 03:36 PM

BSNL hyderabad is either very corrupt or very careless

adi420 · 09-21-09, 12:13 PM

I just called the automatic bill enquiry system and they told me that the bill amount for August was 3264 rupees and it did not include fixed monthly charges and discounts....this is really too much.....wonder what BSNL is upto these days.....at this rate, my next month bill might become 30000......i am really considering changing ISPs....

deepmohan · 09-21-09, 12:20 PM

just give a visit to your concerned Accounts Officer with the bill and just clarify all doubts and if mistakes are there then for sure they will rectify.

This is not a private ISP that from the comfort of your house you can get each and everything solved, for each silly thing you will have to visit them and get things sorted out.

adi420 · 10-16-09, 03:52 PM

I did not get a bill for August yet

....my friends got bills for September too and I am still waiting for August bill....and the automatic bill enquiry system has added to my tension

meetdilip · 10-16-09, 04:40 PM

Quote:

Originally Posted by adi420

I did not get a bill for August yet

....my friends got bills for September too and I am still waiting for August bill....and the automatic bill enquiry system has added to my tension

Make a call to the account section. Otherwise they will send a huge bill after 2 months.

Gaurav Rao · 10-16-09, 04:57 PM

yes meetdilip is right...

Sumit020 · 10-17-09, 07:01 AM

Quote:

Originally Posted by adi420

Hi guys,
(My Speed is limited to 1 MBPS or 100 Kbps download speed)

You mean 1mbps or 100 kBps....am I right?
but 1mbps is equal to 128 kBps....

adi420 · 10-17-09, 06:42 PM

@Sumit020
Yes you are correct. 1 mbps means 128 kBps. That is the theoretical speed limit. It can be reached only if all the wires and connections are perfect. This is not the case. The actual speeds I get are upto 100 kBps. If I upgrade my PC with latest configuration, replace all existing wires with new wires, I may get upto 115 kBps. But 128 kBps is just theoretical and cannot be obtained.

08-17-09, 04:53 PM	#1
adi420 Junior Member Join Date: Mar 2009 Location: Hyderabad Posts: 90 Rep Power: 1	Excess Bill for July Hi guys, I am a subscriber of Home 500 Combo Plan since February 2009. Though I have speed problems (My Speed is limited to 1 MBPS or 100 Kbps download speed) and frequent disconnections, I never had problem with excess billing until now. But this month the bill is 903 when my usual bill is 552. My usage is 1554 MB out of which 1536 is free. So the maximum amount for my bill should be 570. Nobody at my home uses the landline for more than 15-20 calls a month and so there is some error by BSNL. What should I do? I did not get the bill in hand so I dont know the details of the error. I just enquired it at a local office. Anybody else face a similar problem this month??

09-21-09, 12:13 PM	#14
adi420 Junior Member Join Date: Mar 2009 Location: Hyderabad Posts: 90 Rep Power: 1	Outrageous I just called the automatic bill enquiry system and they told me that the bill amount for August was 3264 rupees and it did not include fixed monthly charges and discounts....this is really too much.....wonder what BSNL is upto these days.....at this rate, my next month bill might become 30000......i am really considering changing ISPs....

10-16-09, 03:52 PM	#16
adi420 Junior Member Join Date: Mar 2009 Location: Hyderabad Posts: 90 Rep Power: 1	I did not get a bill for August yet....my friends got bills for September too and I am still waiting for August bill....and the automatic bill enquiry system has added to my tension

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08-17-09, 05:09 PM	#2
panchabhut Platinum Member Join Date: Jan 2009 Location: New Delhi Posts: 2,215 Rep Power: 9	which circle are you from? many circles now provide the facility of getting a duplicate bill online. Otherwise wait till the bill arrives.

08-17-09, 05:10 PM	#3
panchabhut Platinum Member Join Date: Jan 2009 Location: New Delhi Posts: 2,215 Rep Power: 9	which circle are you from? many circles now provide the facility of getting a duplicate bill online. Otherwise wait till the bill arrives.

08-17-09, 07:36 PM	#5
adi420 Junior Member Join Date: Mar 2009 Location: Hyderabad Posts: 90 Rep Power: 1	I am from Hyderabad..Till last month the bill used to appear online by the 7th of every month but this time they have not uploaded the latest bill yet.

08-17-09, 08:07 PM	#6
just4kix Platinum Member Join Date: Dec 2007 Location: Pune Posts: 8,899 Blog Entries: 6 Rep Power: 19	BSNL makes errors many times in billing. Meet the DE of the exchange. You will get the corrected bill. This happened in my case also a couple of times.

08-19-09, 12:33 AM	#8
adi420 Junior Member Join Date: Mar 2009 Location: Hyderabad Posts: 90 Rep Power: 1	i got my bill finally...in the new bill, there is no mention of the usage in MB..there is no clarity at all...only the amount for broadband is mentioned and free usage (1.5GB) is mentioned in terms of rupees (1228 rupees calculated at 80 paise per MB). I have been charged 1548 rupees but my usage is only 1553 MB out of which 1536 comes under free usage. My bill should be only Rs. 570 but i got bill for Rs. 904. BSNL is getting worse by the day when all other private ISPs are getting better. I am considering shifting to Airtel now.

08-20-09, 12:43 PM	#9
adi420 Junior Member Join Date: Mar 2009 Location: Hyderabad Posts: 90 Rep Power: 1	Now when I want to register a complaint regarding my bill, BSNL is on strike...ahh my luck

09-10-09, 04:43 AM	#10
adi420 Junior Member Join Date: Mar 2009 Location: Hyderabad Posts: 90 Rep Power: 1	I sent an Email to the concerned officer and followed up for 2 weeks (12-14 calls total to 4-5 different numbers) and finally they said that they will reduce the bill by Rs. 319. My corrected bill amount is Rs. 584. Even this amount is Rs. 20 more than it should be but its not worth all the trouble to try to rectify such a small amount.

09-10-09, 12:26 PM	#11
meetdilip The Wizard Join Date: Aug 2009 Posts: 903 Rep Power: 1	Happy that the issue is fixed.

09-11-09, 12:03 PM	#12
guesswhomsa1 Junior Member Join Date: Jul 2008 Location: hyderabad Age: 22 Posts: 47 Rep Power: 2	adi mere bhaiii..... lol sorry... bt I have the same problem.... I think Hyd BSNL screwed it this time...

09-11-09, 03:36 PM	#13
adi420 Junior Member Join Date: Mar 2009 Location: Hyderabad Posts: 90 Rep Power: 1	BSNL hyderabad is either very corrupt or very careless

09-21-09, 12:20 PM	#15
deepmohan Platinum Member Join Date: Jan 2009 Location: Chennai Posts: 810 Rep Power: 3	just give a visit to your concerned Accounts Officer with the bill and just clarify all doubts and if mistakes are there then for sure they will rectify. This is not a private ISP that from the comfort of your house you can get each and everything solved, for each silly thing you will have to visit them and get things sorted out.

10-16-09, 04:57 PM	#18
Gaurav Rao Bronze Member Join Date: Jul 2009 Location: Pune Posts: 157 Rep Power: 1	yes meetdilip is right...

10-17-09, 06:42 PM	#20
adi420 Junior Member Join Date: Mar 2009 Location: Hyderabad Posts: 90 Rep Power: 1	@Sumit020 Yes you are correct. 1 mbps means 128 kBps. That is the theoretical speed limit. It can be reached only if all the wires and connections are perfect. This is not the case. The actual speeds I get are upto 100 kBps. If I upgrade my PC with latest configuration, replace all existing wires with new wires, I may get upto 115 kBps. But 128 kBps is just theoretical and cannot be obtained.

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