Results 1 to 17 of 17

Stupid BSNL Charged me in the Night Free Period. What to do??

  1. #1
    Junior Member
    Join Date
    Jun 2008
    Posts
    37

    Angry Stupid BSNL Charged me in the Night Free Period. What to do??

    Hi...
    I had no such problems in the past, but I just got stunned to see my usage details.
    I have Home 1800 Plan and Night 2am-8am is free for this plan.

    Have a look at my Usage Screenshot.
    They have charged me 2 nights for this night period. Am I right ??

    Can I show this to them and sue their officials now ??




    Let me know, if im correct or not and if they have done this wrong or not.. I have to get them on knees tomorrow.

    I have been extra charged with around 3GB of data transfer. I gonna kill BSNL ..

  2. #2
    Its Time To Change ! deepmohan's Avatar
    Join Date
    Jan 2009
    Posts
    1,418

    Default

    To enjoy the 2 am to 8 am free usage you have to restart your modem/router at about 2.05 am and 7.55 am else it wont be counted as free usage.

    There where reports that bsnl have upgraded their servers and now there is no need to restart the modem/router, for some it worked it worked for me too but why to take risk.

    Since its BSNL why to take risk example is here that too from your screen shot only, you used it till 10.40.05AM and the usage is counted as free.

    ___________________________________

    Cheers...!

  3. #3
    Junior Member
    Join Date
    Jun 2008
    Posts
    37

    Default

    Well, I knew this, but it never happened before..
    And do you see, how they have charged me those 2 nights ??

    Im going to go tomorrow to their server room and kick them and show this and ask them to add that 3 GB to my 10 GB limit this month.

  4. #4
    Its Time To Change ! deepmohan's Avatar
    Join Date
    Jan 2009
    Posts
    1,418

    Default

    Quote Originally Posted by Joomla_Dude View Post
    Im going to go tomorrow to their server room and kick them and show this and ask them to add that 3 GB to my 10 GB limit this month.
    Hope you are from B'lore, else for their server room you will have to travel B'lore that is NIB.

    If not then try a luck with your exchange concerned, though you are help less.
    ___________________________________

    Cheers...!

  5. #5
    Junior Member
    Join Date
    Jun 2008
    Posts
    37

    Default

    Not from Bangalore.
    Yes, main server room is at bangalore. But I can complain and get it reset or added. Anyhow , this needs to be fixed, since the proof is on my hands..

  6. #6
    Junior Member
    Join Date
    Jul 2008
    Posts
    47

    Default

    Thankfully u have 10GB free...
    imagine if it were 2.5GB :|
    The automatic restart thing works fine for me.. u use bridged or PPPoE??

  7. #7
    Junior Member
    Join Date
    Jun 2008
    Posts
    37

    Default

    Automatic Restart ?? What is that dude ?

    I have PPPoE set in the modem.

  8. #8
    Junior Member
    Join Date
    Jul 2008
    Posts
    47

    Default

    Quote Originally Posted by deepmohan View Post

    There where reports that bsnl have upgraded their servers and now there is no need to restart the modem/router, for some it worked it worked for me too but why to take risk.

    I am referring to this post by deepmohan

    PPPoE means always on..
    (I have bridge btw)

  9. #9
    The Wizard meetdilip's Avatar
    Join Date
    Aug 2009
    Posts
    8,776

    Default

    Use this software to automatically reboot your modem at desired timings. You can sleep while it happens.

    http://imran-utilities.synthasite.com/

    Also refer

    http://www.indiabroadband.net/broadb...oad-night.html

  10. #10
    Junior Member
    Join Date
    Jun 2008
    Posts
    37

    Default

    Hmm..
    Ok, I will make it a habit to restart everyday at 2am.
    No issue..

    But I need to get back this 3 GB now..

  11. #11
    The Wizard meetdilip's Avatar
    Join Date
    Aug 2009
    Posts
    8,776

    Default

    Quote Originally Posted by Joomla_Dude View Post
    Hmm..
    Ok, I will make it a habit to restart everyday at 2am.
    No issue..

    But I need to get back this 3 GB now..
    A written complaint to the Nodal officer and Appellate authority may help. Address and phone no on the backside of your bill.

  12. #12
    Junior Member
    Join Date
    Dec 2008
    Posts
    36

    Default

    you have to restart your modem after 2.01am after restart the usage further count has free

  13. #13
    Bronze Member
    Join Date
    May 2009
    Posts
    154

    Default

    Rebooting router is essential in order avail free night uses.


  14. #14
    Platinum Member panchabhut's Avatar
    Join Date
    Jan 2009
    Posts
    3,065

    Default

    BSNL always insist that for a session to count as free BOTH start time and end time must be in the free time zone.
    But still lodge a formal conplaint and keep your finfures crossed.
    Earth, Wind, Fire, Water, Consciousness.

  15. #15
    Junior Member
    Join Date
    Sep 2009
    Posts
    11

    Default

    dont restart @ 2 am, wait for 10-15 min then restart. Remember, ur system time and server time never match...
    see... night unlimited means 2 to 8 am, but *CONDITIONS APPLY

    take care next time

  16. #16
    Junior Member
    Join Date
    Sep 2009
    Posts
    32

    Default i think it is right

    As they had charged all data usage that u had started before 2am and not charged after the 2am. It will be compensate in that usage they are not charged you data usage from 8am to 10am on 12-09-2009 in nonfree hrs.
    you can calculate yourself data usage in free hrs and during nonfree hrs by simply dividing total data during that period by total number of minutes so you get data usage per minute.then multiply it by total number of minute in free hr and nonfree hr and compare it with total usage and also include data that is not chargerd to you in this calculation.
    if this is not matching with chargeble usage data or chargeble data is higher than ur calculation then you have to kick on ass of bsnl officer.

  17. #17
    Junior Member
    Join Date
    Aug 2014
    Posts
    7

    Default

    The Babus in the BSNL may be not aware, How this national network affects computer oriented people. Find out all members to submit email campaign about this less progressive methods of real looting. Be aware get involved all the members for effective steps. We must bring to this to HRD and all ministries concerned. Also all local MEMBER OF Loak-Sabha must involve for a motions.Whole nation affected because of this. So be it an action to promote computer industry in India.No hurdles by BSNL ! for a progressive national standard.

Similar Threads

  1. Replies: 28
    Last Post: 21st December 2014, 12:59 PM
  2. Replies: 45
    Last Post: 22nd October 2009, 11:33 AM
  3. BSNL Usage Issue-Billed for Free period Usage
    By jagzviruz in forum BSNL broadband
    Replies: 10
    Last Post: 24th August 2009, 11:41 PM
  4. BSNL Charged me for 2am to 8am Free time
    By gaganhothi in forum BSNL broadband
    Replies: 9
    Last Post: 20th August 2008, 06:23 PM
  5. Replies: 10
    Last Post: 10th May 2008, 08:00 AM