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Unable to connect to internet

This is a discussion on Unable to connect to internet within the BSNL broadband forums, part of the Broadband Internet Service Providers category; I am using BSNL Combo 500 plan and my modem is "UT starcom 300R2U"/ I am not able to connect ...

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Old 09-27-09, 07:21 PM   #1
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Question Unable to connect to internet

I am using BSNL Combo 500 plan and my modem is "UT starcom 300R2U"/
I am not able to connect the internet using my account username & password.
It displays an error saying that:
"Error 691: Access is denied because the username and/or password was invalid on the domain"
I am able to change my password through bsnl portal but cannot connect to internet.
But i am able to connect through my friend's account.
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Old 09-27-09, 07:35 PM   #2
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Got this on Google

"Error 691" Error Message When You Try to Connect to Your ISP
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Old 09-27-09, 08:35 PM   #3
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Default Ut300r2u

Quote:
But i am able to connect through my friend's account.
With whose modem ?
In 'Dialer" mode ?
In your telephone line ?

REFERENCE:
dialer mode.
The little I know about Dataone Broadband Services offered by BSNL
router mode.
The little I know about Dataone Broadband Services offered by BSNL

Last edited by essbebe; 09-27-09 at 08:53 PM.
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Old 09-27-09, 09:43 PM   #4
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Quote:
With whose modem ?
I can access my friend's account through my modem & also from my telephone line.
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Old 09-27-09, 11:23 PM   #5
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Fine.
Your telephone line :
Your modem:
Your friends UserID
Your friends Password
You can connect to Internet .

How ? In Dialer Mode ( "Bridged" wanminiport) you enter your friend's ID and PW in a window in computer.
or
Entered Your friend's UserID and Password in
the WAN page of Your modem ???

Para two:
PROBLEM
Quote:
I am able to change my password through bsnl portal but cannot connect to Internet.
use default password as password and try.
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Old 09-29-09, 12:12 AM   #6
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I can use my friend's ID in Dialer mode ( "Bridged" wanminiport)

I also got my password reset from BSNL service centre , but of no use

is'nt there anybody who can help me??

Last edited by cutehkrs; 09-29-09 at 12:12 AM. Reason: Automerged Doublepost
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Old 09-29-09, 12:41 AM   #7
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Delete cookies and temporary files. Delete the dialer and create new one. Enter your id and password correctly. Try again.
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Old 09-29-09, 07:21 PM   #8
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Hi friend my problem has been resolved
I got it right from BSNL Service Centre.
Actually, once i logged into my account from my friend's line. So there was some problem with my account.

So, never log-in to your account from any other location.
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Old 09-30-09, 12:46 AM   #9
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great news dude
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