Thread: Unable to connect to internet

I am using BSNL Combo 500 plan and my modem is "UT starcom 300R2U"/
I am not able to connect the internet using my account username & password.
It displays an error saying that:
"Error 691: Access is denied because the username and/or password was invalid on the domain"
I am able to change my password through bsnl portal but cannot connect to internet.
But i am able to connect through my friend's account.
:32::32::32::32:

Got this on Google

"Error 691" Error Message When You Try to Connect to Your ISP

But i am able to connect through my friend's account.

With whose modem ?
In 'Dialer" mode ?
In your telephone line ?

REFERENCE:
dialer mode.
The little I know about Dataone Broadband Services offered by BSNL
router mode.
The little I know about Dataone Broadband Services offered by BSNL

With whose modem ?

I can access my friend's account through my modem & also from my telephone line.

Fine.
Your telephone line :
Your modem:
Your friends UserID
Your friends Password
You can connect to Internet .

How ? In Dialer Mode ( "Bridged" wanminiport) you enter your friend's ID and PW in a window in computer.
or
Entered Your friend's UserID and Password in
the WAN page of Your modem ???

Para two:
PROBLEM

I am able to change my password through bsnl portal but cannot connect to Internet.

use default password as password and try.

I can use my friend's ID in Dialer mode ( "Bridged" wanminiport)

I also got my password reset from BSNL service centre , but of no use

is'nt there anybody who can help me??

Delete cookies and temporary files. Delete the dialer and create new one. Enter your id and password correctly. Try again.

Hi friend my problem has been resolved
I got it right from BSNL Service Centre.
Actually, once i logged into my account from my friend's line. So there was some problem with my account.
:clap::clap::clap::clap::clap::clap::clap::clap:
So, never log-in to your account from any other location.

great news dude