India Broadband Forum
not able to login through my account
This is a discussion on not able to login through my account within the BSNL broadband forums, part of the Broadband Internet Service Providers category; i recently had a bsnl connectn.the modem allotted to me was model DNA-A211-I manufactured by ITI. the dsl indicator in ...
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09-28-09, 11:45 AM
| #1 |
| Junior Member Join Date: Sep 2009
Posts: 12
Rep Power: 1  |  not able to login through my account i recently had a bsnl connectn.the modem allotted to me was model DNA-A211-I manufactured by ITI. the dsl indicator in the modem used to blink frequently. after many alterations in the line by the line man, the indicator finally became steady when another modem( model no WA 3002G4) ws installed.however now iam not able to login. the dialler throws the error "Error 691: Access is denied because the username and/or password was invalid on the domain". is this because the modem was chnged? i used to get connectvty thru prev modem bt d link used to break very frequently. and error 691 is the prob wid new modem. someybody please help. |
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09-28-09, 05:02 PM
| #2 |
| Junior Member  Join Date: Sep 2009 Location: Punjab Age: 18
Posts: 57
Rep Power: 1  |  Call customer care(1500/1504/12678) to reset your password & then login again after 10-15 min. |
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09-28-09, 09:23 PM
| #3 |
| Junior Member Join Date: Sep 2009
Posts: 12
Rep Power: 1 | thnx 4 rep. could the change of modem have caused the login error? does our login details get stored in the modm? |
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09-28-09, 11:33 PM
| #4 |
| Junior Member Join Date: Sep 2009 Location: Punjab Age: 18
Posts: 57
Rep Power: 1 | Sometimes there might be a problem with your account. So in this situation you must contact BSNL cust care. As far as you modem is concerned, username and password is stored in WAN page only if you are not using bridged mode.(you are probably using other one) |
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