India Broadband Forum

Archer · 10-09-09, 01:51 AM

Quote:

Originally Posted by meetdilip

Keep calling them. Talk to the SDE and seek his assistance.

Quote:

Originally Posted by imrock

just keep calling........
1 day he would not ignore u and come to u.

Quote:

Originally Posted by cutehkrs

I think its getting too late.
Have you checked your orders in the BSNL portal?

I called Customer Care and they said plan will change by tomorrow. Just checked the portal because of low speed and it's changed to Home-Speed512.

016.gif

meetdilip · 10-09-09, 03:10 PM

Which one is your current plan, to which one are you changing.

Is this the screen shot from data.bsnl.in ? If not please check the effective date and provisioned status under my orders.

PS: This site is for IP 117.xx.xx.xx

Archer · 10-09-09, 04:21 PM

Quote:

Originally Posted by meetdilip

Which one is your current plan, to which one are you changing.

Is this the screen shot from data.bsnl.in ? If not please check the effective date and provisioned status under my orders.

PS: This site is for IP 117.xx.xx.xx

Combo 500 plus to 1350 UL plus. The screenshot is from the broadband password change portal.

I tried checking it in data.bsnl.in portal, but I got "Sorry, No records found" error message. I think it's because I entered the service user id and telephone number in wrong format. I tried many combination, but none of them worked.

My connection is also in 117.xx.xx.xx ip range.

meetdilip · 10-09-09, 04:37 PM

It seems your plan is actually changed. The format to enter telephone no is 80#25802222.

Please check your usage details tomorrow and check if chargeable units is zero.

Archer · 10-09-09, 05:07 PM

Yes the "chargeable units" details are zero.

018.gif

meetdilip · 10-09-09, 05:13 PM

Don't worry then. Your plan is now UL 1350 +.

guesswhomsa1 · 10-11-09, 10:27 AM

bill error still pending after 25 days.....

meetdilip · 10-11-09, 02:29 PM

Make follow up calls to BSNL.

cutehkrs · 10-13-09, 08:12 AM

Quote:

Originally Posted by Archer

Combo 500 plus to 1350 UL plus. The screenshot is from the broadband password change portal.

I tried checking it in data.bsnl.in portal, but I got "Sorry, No records found" error message. I think it's because I entered the service user id and telephone number in wrong format. I tried many combination, but none of them worked.

My connection is also in 117.xx.xx.xx ip range.

You do not need to enter correct combination. Just enter your phone number in given format & leave other box (service user id) empty and then hit search order

thuranga · 10-13-09, 08:36 AM

The new billing system of BSNL is handled by TCS....
the moment the billing system has changed the 1st bill I got is about 65% more than the one has to come........I think no body BSNL people has helped TCS people in getting the required information.

I have gone to the main BSNL branch and gave a written complaint regarding this issue but there is no reaction.and even for the 2nd time bill also I got about 40% more.....what the hell is happening?????.....

miths · 10-13-09, 10:22 PM

I have applied for Home UL1350 on 2nd of this month (October), on applying I told them I need a Parallel Connection to my Pc, They called me on 4th that my plan is activated.Today 13 October, they have not yet given me the parallel connection and asking them they told me my plan is started from 4 th!! that means I have to pay for wat I didnt used!! So I want to say all the new users please make these connection stuff perfect later get the connection so that U dont have to suffer like me.

essbebe · 10-14-09, 08:47 AM

1.Do you have an old Telephone connection/number of BSNL ? _______________
2. Did you apply for BB UL1350 for this phone ?_____________________

3.Did you get a modem ( adsl) from BSNL?______________________( mention make)
4.Did you get a UserID and Password ?____________________________
5.Are you using your Own modem router /______________________( mention make)

6.ANy Internal telephone extension is to be done by the
customer/consumer.____________________________
7.Nowadays BSNL will give you one point only.

8.If you opt for Broadband Installation by BSNL with their modem
you may have to pay additional Installation charges.______________________
9.Connect the ADSl splitter/modem/ computer and use a dialer to connect.
( if modem supplied by BSNL )______________________________

http://www.calcutta.bsnl.co.in/datao...all/drg04.html
( usually programmed by BSNL for VPI/VCI 0 and 35 " Bridged" mode )
.
Para two:
References:
Check your modem here.
http://www.calcutta.bsnl.co.in/dataoneinstall/menu.html
CONFIGURATION
New Page 4
11. Additional feedback ___________________________

vdsrihari · 10-14-09, 05:42 PM

very very poor customer service, they mostly donot know any of the techinical details fully, i think they will say only the thinks that are thought in the training, very poor customer support. for example a lady customer support in bsnl saying that you have to use only 192.168.1.10 ip address only to your system if you use other ip address it will not work, i asked her i have 2 system in my home shall i use the same ip address for it, she says yes, the basic things are also not known to the customer support desk.

georgi · 10-15-09, 01:07 AM

low uploading speed

deepmohan · 10-17-09, 11:54 PM

Quote:

Originally Posted by vdsrihari

very very poor customer service, for example a lady customer support in bsnl saying that you have to use only 192.168.1.10 ip address only to your system if you use other ip address it will not work, i asked her i have 2 system in my home shall i use the same ip address for it, she says yes, the basic things are also not known to the customer support desk.

When you knew that why you wasted your time with that lady.....

cutehkrs · 10-20-09, 11:46 PM

I am having a lot problems from BSNL side:

Checkout this thread: BSNL broadband service

View Poll Results: What is your complaint against BSNL?
Low downloading speed	38	29.92%
Frequent disconnection	52	40.94%
Poor Customer care support	67	52.76%
Billing error(huge bills)	28	22.05%
No complaint(Quite happy with services)	16	12.60%
Multiple Choice Poll. Voters: 127. This poll is closed

10-09-09, 03:10 PM	#22
meetdilip The Wizard Join Date: Aug 2009 Posts: 903 Rep Power: 1	Which one is your current plan, to which one are you changing. Is this the screen shot from data.bsnl.in ? If not please check the effective date and provisioned status under my orders. PS: This site is for IP 117.xx.xx.xx Last edited by meetdilip; 10-09-09 at 03:29 PM.

10-13-09, 08:36 AM	#30
thuranga Junior Member Join Date: Oct 2009 Posts: 1 Rep Power: 0	my god.....huge bills from BSNL....hell with TCS The new billing system of BSNL is handled by TCS.... the moment the billing system has changed the 1st bill I got is about 65% more than the one has to come........I think no body BSNL people has helped TCS people in getting the required information. I have gone to the main BSNL branch and gave a written complaint regarding this issue but there is no reaction.and even for the 2nd time bill also I got about 40% more.....what the hell is happening?????.....

10-13-09, 10:22 PM	#31
miths Junior Member Join Date: Apr 2008 Location: KARNATAKA Age: 27 Posts: 2 Rep Power: 0	Connection Problem I have applied for Home UL1350 on 2nd of this month (October), on applying I told them I need a Parallel Connection to my Pc, They called me on 4th that my plan is activated.Today 13 October, they have not yet given me the parallel connection and asking them they told me my plan is started from 4 th!! that means I have to pay for wat I didnt used!! So I want to say all the new users please make these connection stuff perfect later get the connection so that U dont have to suffer like me.

10-15-09, 01:07 AM	#34
georgi Junior Member Join Date: Oct 2009 Posts: 25 Rep Power: 1	hai low uploading speed

India Broadband Forum

Complaints against BSNL

Complaints against BSNL

View Poll Results: What is your complaint against BSNL?

Similar Threads

10-09-09, 04:37 PM	#24
meetdilip The Wizard Join Date: Aug 2009 Posts: 903 Rep Power: 1	It seems your plan is actually changed. The format to enter telephone no is 80#25802222. Please check your usage details tomorrow and check if chargeable units is zero.

10-09-09, 05:07 PM	#25
Archer Platinum Member Join Date: Aug 2008 Location: Kerala Posts: 2,825 Rep Power: 6	Yes the "chargeable units" details are zero. 018.gif

10-09-09, 05:13 PM	#26
meetdilip The Wizard Join Date: Aug 2009 Posts: 903 Rep Power: 1	Don't worry then. Your plan is now UL 1350 +.

10-11-09, 10:27 AM	#27
guesswhomsa1 Junior Member Join Date: Jul 2008 Location: hyderabad Age: 22 Posts: 47 Rep Power: 2	bill error still pending after 25 days.....

10-11-09, 02:29 PM	#28
meetdilip The Wizard Join Date: Aug 2009 Posts: 903 Rep Power: 1	Make follow up calls to BSNL.

10-14-09, 08:47 AM	#32
essbebe Platinum Member Join Date: Aug 2007 Location: Chennai Posts: 4,246 Rep Power: 12	1.Do you have an old Telephone connection/number of BSNL ? _______________ 2. Did you apply for BB UL1350 for this phone ?_____________________ 3.Did you get a modem ( adsl) from BSNL?______________________( mention make) 4.Did you get a UserID and Password ?____________________________ 5.Are you using your Own modem router /______________________( mention make) 6.ANy Internal telephone extension is to be done by the customer/consumer.____________________________ 7.Nowadays BSNL will give you one point only. 8.If you opt for Broadband Installation by BSNL with their modem you may have to pay additional Installation charges.______________________ 9.Connect the ADSl splitter/modem/ computer and use a dialer to connect. ( if modem supplied by BSNL )______________________________ http://www.calcutta.bsnl.co.in/datao...all/drg04.html ( usually programmed by BSNL for VPI/VCI 0 and 35 " Bridged" mode ) . Para two: References: Check your modem here. http://www.calcutta.bsnl.co.in/dataoneinstall/menu.html CONFIGURATION New Page 4 11. Additional feedback ___________________________

10-14-09, 05:42 PM	#33
vdsrihari Junior Member Join Date: Oct 2009 Posts: 4 Rep Power: 0	very very poor customer service, they mostly donot know any of the techinical details fully, i think they will say only the thinks that are thought in the training, very poor customer support. for example a lady customer support in bsnl saying that you have to use only 192.168.1.10 ip address only to your system if you use other ip address it will not work, i asked her i have 2 system in my home shall i use the same ip address for it, she says yes, the basic things are also not known to the customer support desk.

10-20-09, 11:46 PM	#36
cutehkrs Junior Member Join Date: Sep 2009 Location: Punjab Age: 18 Posts: 57 Rep Power: 1	I am having a lot problems from BSNL side: Checkout this thread: BSNL broadband service

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