India Broadband Forum

cutehkrs · 10-02-09, 09:18 PM

Hi friends, many of us have lots of complaints against BSNL.
Please let me know that which complaints do you have against BSNL.

actually, i am suffering from frequent disconnection and poor customer care support.

ashishtabla · 10-02-09, 09:26 PM

poor customer support i can say but disconnect issue is not from BSNL server.It has various reason ....may be modem issue,cut in cable,earthing problem....

Most of times connectivity issue cause happen between pole to your system end If all these are fine very rare you face any problem.

meetdilip · 10-02-09, 11:10 PM

I use to get huge bills. Then shifted to UL 750. BSNL is yet to improve on customer care side.

adi420 · 10-03-09, 12:42 AM

I have all of the complaints possible with BSNL...low speed, frequent disconnections, poor customer care as well as huge bill from last 2 months......Frequent disconnection is not regular...few days it happens 20-30 times an hour......other days it is as low as 1-2 per hour...

meetdilip · 10-03-09, 12:15 PM

Strange. Out of 15 voter only 10 complained about BSNL customer care.

cutehkrs · 10-03-09, 01:13 PM

Quote:

Originally Posted by meetdilip

Strange. Out of 15 voter only 10 complained about BSNL customer care.

I am also quite surprised to see that BSNL Customer Care support is somehow reliable in some areas.

cutehkrs · 10-04-09, 08:40 AM

Quote:

Originally Posted by ashishtabla

poor customer support i can say but disconnect issue is not from BSNL server.It has various reason ....may be modem issue,cut in cable,earthing problem....

Most of times connectivity issue cause happen between pole to your system end If all these are fine very rare you face any problem.

But it is not our work to check cabling issues, its the duty of BSNL servicemen.

Archer · 10-04-09, 12:09 PM

Downloading speed: Getting almost the speed they promised in the plan and it's stable.

Frequent disconnections: Never faced any disconnection problems. But have faced down times once or twice a year.

Customer care support: The customercare service is really good. Most problems are fixed in minutes or few hours. And they are really helpful.

Billing error: Happened once, but they soon corrected it.

cutehkrs · 10-04-09, 02:01 PM

Quote:

Originally Posted by Archer

Downloading speed: Getting almost the speed they promised in the plan and it's stable.

Frequent disconnections: Never faced any disconnection problems. But have faced down times once or twice a year.

Customer care support: The customercare service is really good. Most problems are fixed in minutes or few hours. And they are really helpful.

Billing error: Happened once, but they soon corrected it.

I think you are lucky one.
But BSNL is on the side of improving its Customer Care Support.

imrock · 10-04-09, 09:20 PM

to me,BSNL customar care is worse.never ever they recieve my call rather it keeps on ringing

downloading speed provided to me is not good too.

ashishtabla · 10-04-09, 11:29 PM

Quote:

Originally Posted by cutehkrs

But it is not our work to check cabling issues, its the duty of BSNL servicemen.

I am sure you must know that BSNL Broadband and BSNL telephone both handle by BSNL separate department.
If you are facing problem with cable ( Like earth,joint,cuts,carbon...) you can directly contact to telephone dept. as your lineman.Means if you complain to BSNL Broaband to these issue they also refer this to lineman so it may take time to process.Better you try to contact them direct.

Yeah rest it depend how active they (Lineman) in your area.

cutehkrs · 10-05-09, 07:56 AM

Quote:

Originally Posted by ashishtabla

I am sure you must know that BSNL Broadband and BSNL telephone both handle by BSNL separate department.
If you are facing problem with cable ( Like earth,joint,cuts,carbon...) you can directly contact to telephone dept. as your lineman.Means if you complain to BSNL Broaband to these issue they also refer this to lineman so it may take time to process.Better you try to contact them direct.

Yeah rest it depend how active they (Lineman) in your area.

I complained many times in BSNL CC about my problem, but of no use.
I doesn't matter who handles this responsibility but the LAZINESS at the BSNL's end.

I have called them so many times & they said that your request is proceeding.

Archer · 10-05-09, 09:50 AM

Quote:

Originally Posted by cutehkrs

I think you are lucky one.
But BSNL is on the side of improving its Customer Care Support.

It's still trouble. I have given request for plan change last month and it's still not changed. When I contacted the customer care, they said they haven't received any request. And the SDE said he forwarded it long ago. Now I don't know what to do.

meetdilip · 10-05-09, 12:15 PM

Keep calling them. Talk to the SDE and seek his assistance.

imrock · 10-05-09, 04:09 PM

just keep calling........
1 day he would not ignore u and come to u.

cutehkrs · 10-06-09, 08:25 AM

Quote:

Originally Posted by Archer

It's still trouble. I have given request for plan change last month and it's still not changed. When I contacted the customer care, they said they haven't received any request. And the SDE said he forwarded it long ago. Now I don't know what to do.

I think its getting too late.
Have you checked your orders in the BSNL portal?

albino_dlima · 10-07-09, 05:09 PM

Hi all,
I have given a request for shifting my conn on 31st of august and till now the line man is not aware of the request.......when tried to contact line man his phone is always in a notrechable zone........it seems they dont work only......

meetdilip · 10-07-09, 05:58 PM

Make a personal visit to the BSNL exchange. Follow up using phone is not always useful.

sunray · 10-07-09, 10:40 PM

Bsnl customer Care is moderate.
I think Customer Care is available only on working days and that to From 9:00 am to 5:00 pm only.
The Cals Done after this time are mostly un answered (Keeps ringing).

Presently I am suffering from frequent disconnection which I did not have from one Year.

Regarding billing issue , till now its fine . But this month I have got a wrong billing Information.Details are posted here (Help me- Problem with Phone Bill)
http://www.indiabroadband.net/bsnl-b...hone-bill.html (Help me- Problem with Phone Bill)

meetdilip · 10-07-09, 10:48 PM

Post your SNR and attenuation values.

View Poll Results: What is your complaint against BSNL?
Low downloading speed	38	29.92%
Frequent disconnection	52	40.94%
Poor Customer care support	67	52.76%
Billing error(huge bills)	28	22.05%
No complaint(Quite happy with services)	16	12.60%
Multiple Choice Poll. Voters: 127. This poll is closed

10-02-09, 09:18 PM	#1
cutehkrs Junior Member Join Date: Sep 2009 Location: Punjab Age: 18 Posts: 57 Rep Power: 1	Complaints against BSNL Hi friends, many of us have lots of complaints against BSNL. Please let me know that which complaints do you have against BSNL. actually, i am suffering from frequent disconnection and poor customer care support.

10-07-09, 05:09 PM	#17
albino_dlima Junior Member Join Date: Jul 2008 Location: pune Age: 28 Posts: 10 Rep Power: 2	Poor service from BSNL Hi all, I have given a request for shifting my conn on 31st of august and till now the line man is not aware of the request.......when tried to contact line man his phone is always in a notrechable zone........it seems they dont work only......

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10-02-09, 09:26 PM	#2
ashishtabla Junior Member Join Date: Nov 2007 Posts: 67 Rep Power: 3	poor customer support i can say but disconnect issue is not from BSNL server.It has various reason ....may be modem issue,cut in cable,earthing problem.... Most of times connectivity issue cause happen between pole to your system end If all these are fine very rare you face any problem.

10-02-09, 11:10 PM	#3
meetdilip The Wizard Join Date: Aug 2009 Posts: 903 Rep Power: 1	I use to get huge bills. Then shifted to UL 750. BSNL is yet to improve on customer care side.

10-03-09, 12:42 AM	#4
adi420 Junior Member Join Date: Mar 2009 Location: Hyderabad Posts: 90 Rep Power: 1	I have all of the complaints possible with BSNL...low speed, frequent disconnections, poor customer care as well as huge bill from last 2 months......Frequent disconnection is not regular...few days it happens 20-30 times an hour......other days it is as low as 1-2 per hour...

10-03-09, 12:15 PM	#5
meetdilip The Wizard Join Date: Aug 2009 Posts: 903 Rep Power: 1	Strange. Out of 15 voter only 10 complained about BSNL customer care.

10-04-09, 12:09 PM	#8
Archer Platinum Member Join Date: Aug 2008 Location: Kerala Posts: 2,825 Rep Power: 6	Downloading speed: Getting almost the speed they promised in the plan and it's stable. Frequent disconnections: Never faced any disconnection problems. But have faced down times once or twice a year. Customer care support: The customercare service is really good. Most problems are fixed in minutes or few hours. And they are really helpful. Billing error: Happened once, but they soon corrected it.

10-04-09, 09:20 PM	#10
imrock Gold Member Join Date: Sep 2008 Posts: 748 Rep Power: 3	to me,BSNL customar care is worse.never ever they recieve my call rather it keeps on ringing downloading speed provided to me is not good too.

10-05-09, 12:15 PM	#14
meetdilip The Wizard Join Date: Aug 2009 Posts: 903 Rep Power: 1	Keep calling them. Talk to the SDE and seek his assistance.

10-05-09, 04:09 PM	#15
imrock Gold Member Join Date: Sep 2008 Posts: 748 Rep Power: 3	just keep calling........ 1 day he would not ignore u and come to u.

10-07-09, 05:58 PM	#18
meetdilip The Wizard Join Date: Aug 2009 Posts: 903 Rep Power: 1	Make a personal visit to the BSNL exchange. Follow up using phone is not always useful.

10-07-09, 10:40 PM	#19
sunray Junior Member Join Date: Feb 2008 Posts: 29 Rep Power: 2	Bsnl customer Care is moderate. I think Customer Care is available only on working days and that to From 9:00 am to 5:00 pm only. The Cals Done after this time are mostly un answered (Keeps ringing). Presently I am suffering from frequent disconnection which I did not have from one Year. Regarding billing issue , till now its fine . But this month I have got a wrong billing Information.Details are posted here (Help me- Problem with Phone Bill) http://www.indiabroadband.net/bsnl-b...hone-bill.html (Help me- Problem with Phone Bill)

10-07-09, 10:48 PM	#20
meetdilip The Wizard Join Date: Aug 2009 Posts: 903 Rep Power: 1	Post your SNR and attenuation values.

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