Thread: bsnl bill problem

here i was using homeplan250 last month on 3rd i have given application to 750ul
but thery activated on 11 sept,now they given bill like this-
bsnl deposit due-1250
paid=500,=750
brdbnd plan change instalation fees -250
bb plan change to h-750
fxd -83.33 to 10/09/09=83.33
bb pln change to h-750
mr=20 to 10/09/09
brdband usage-200909 8248
2408 multiply0.00-discount15%=1842.12
brdband fixed:month200909=500
and bill is 4544 rs only
i didnt understand how come kindly guide me what to do i have not paid them?

Appears to be a NEW connection.
For 1/3 of the month in Sept under Home 250 your
free usage is limited to approx 10x 34MB/day= 340 MB.
Above this has been charged.
Under U/L750 usage from 11th Sept to 30th Sept FREE.
Post : Total BB usage and Chargeable Summary details on top,
and confirm usage since 11th shows as 0.

BSNL Portal with 14 digit portal ID and PW.

brdband usage-200909 8248 ( * is this total usage for the month ?)
2408 multiply0.00-discount15%=1842.12
(* multiply by 0.00 typing error ?)

no i am using broadband home plan250 since 3years constant had no problem earlier now in 1-11 sept mid my usage is 739951kb according to them.and that was 0.00 only printed on bill,what to do?help me

Current IP Check
If your Ip is 59.xx.xx.xx id abcd @dataone.in
go to dataone.in portal
and select old usage site. at right hand side top.
http://10.240.0.195/
LOG IN WITH userid and PW.
Check billed usage for September 2009.

No problem with bill so far

Originally Posted by nitin569

here i was using homeplan250 last month on 3rd i have given application to 750ul
but thery activated on 11 sept,now they given bill like this-
bsnl deposit due-1250
paid=500,=750
brdbnd plan change instalation fees -250
bb plan change to h-750
fxd -83.33 to 10/09/09=83.33
bb pln change to h-750
mr=20 to 10/09/09
brdband usage-200909 8248
2408 multiply0.00-discount15%=1842.12
brdband fixed:month200909=500
and bill is 4544 rs only
i didnt understand how come kindly guide me what to do i have not paid them?

LITTLE INFO I KNOW MAY HELP U I GUESS..

**THEY DON'T CHARGE ANY AMOUNT FOR CHANGE OF PLAN....

**UR DOWNLOAD LIMIT SEEMS TO BE MORE
--> CHECK UR USAGE EACH DAY BEFORE PLAN CHANGE DAY (billing month), THAT U MENTIONED

**IF DOWNLOAD LIMIT EXCEEDED, WHEN U R IN 250 PLAN, ADDITIONAL USAGE CHARGES MAY HAVE BEEN COLLECTED...

UR USAGE AS MENTIONED - 8248 MB - 8.054 GB

(SUB FREE USAGE IN 250 PLAN )- 7.054 GB

FOR 1 GB ADDITIONAL USAGE - Rs. 921.60 (since 1MB - Rs. 0.90)

==> so check out ur usage (billing month) till the last day of ur 250 plan....

guess it may help u

Check your Usage for the period 1st to 15th
BSNL Portal ( if user ID is abcd @bsnl.in)
Log in with a 14digit portal ID and default PW password.
If usage after Sept 11th is shown as billed instead of 0
you can talk to A.O with print out of usage data.
( if your user ID is abcd @dataone.in check at 10.240.144.195)

here i was using homeplan250 last month on 3rd i have given application to 750ul
but thery activated on 11 sept,now they given bill like this-
bsnl deposit due-1250 ( * 20 days rent and eDeposit OK)................Rs 1250.00
paid=500,=750 ( Modem on rent No deposit for Homme 250 plan )....................
brdbnd plan change instalation fees -250. ( NO Char for plan change).... Rs 250.00
bb plan change to h-750 ( did someone come to reinstall modem ?
you own your modem or is it on rent ?)
fxd -83.33 to 10/09/09=83.33.( BB charges under Home250)..................Rs 83.33
bb pln change to h-750
mr=20 to 10/09/09
brdband usage-200909 8248..????..( Usage for 10 days
33 x10 =330MB allowed Rest chargeable )
Rest
2408 multiply0.00-discount15%=1842.12( chargeable ).......................Rs 1842.12
(*2408 Not clear )
brdband fixed:month200909=500.....( double entry .0>>>>>>>>> minus Rs 500
and bill is 4544 rs only .................................................. ..................Rs 4544.00
( how about telephone rent calls/std std Taxes =
rent Rs 180 Taxes approx Rs 480 addl Phone calls nil )
Bill seems Ok. pay less Rs 500/= ( should be Rs 250 or Rs 750 odd entry )
Post screen shot as JPG annexure of usage page .

i didnt understand how come kindly guide me what to do i have not paid them

Your info is garbled.

yesterday i went to meet tdm as suggested by bsnl help line1500,there after meeting i came to know my dataone.in portal shows 805.5mb usage which minus 341.5mb,appx 505.26mb extra usage from 1-9-09 to 10-9-09.and from there department it shows 2.1gb download in 10days.which is wrong they told they will rectify and sort out ?what should i do?now

@nitin
If they have accepted their fault and told you that they will correct the bill then you have nothing to worry about and just wait for them to rectify the bill. I was similarly worried when I got my first excess bill but after 4 wrong bills, now its just a little inconvenience but nothing to worry about. If you pay excess, they will credit the amount in your next bill.
P.S. Are you by chance from Hyderabad?? BSNL is updating its billing servers in Hyderabad and many people faced similar problems.

im using dsl no problem so far