India Broadband Forum

adi420 · 11-13-09, 10:38 PM

I think I have simply the worst experience with BSNL. I never got speeds above 110 kBps when downloading either from well seeded torrents or direct links. I got excess bills and also no bills for 3 months now. I experienced the torture of trying to explain my issues with the customer service.

I had frequent disconnections too earlier but they were not as frequent as they are now. From the past 4 days, I am unable to even chat using BSNL broadband. I called the customer service but all I got from BSNL was a few calls asking me whether the problem was solved or not but they never cared to solve the problem. This is simply too much for me and so I got another connection from local cable internet provider. I just happened to check the ADSL statistics and that explains the reason for the frequent disconnections. My SNR value is -2.2. Thats right, a MINUS 2.2. I wonder if anybody on this forum has faced more problems than me.

essbebe · 11-13-09, 11:01 PM

send an online complaint
giving link to this forum your post.
http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp
remedial action reported by another user recently.

talktoanil · 11-14-09, 10:27 AM

Quote:

I never got speeds above 110 kBps when downloading either from well seeded torrents or direct links.

Buddy, You cant complain. Because its clearly mentioned speed is UPTO 2 mbps. so you can get speed anything between 256Kbps to 2Mbps. dont expect much. Avg people get around 1.5Mbps+

Quote:

I called the customer service but all I got from BSNL was a few calls asking me whether the problem was solved or not but they never cared to solve the problem.

CC Sucks. Visit your exchange. In my area we have 198 as exchange number. if any issues i call on this number and book my complaint. Problem is solved the very next day

ask for such number in your excahnge.

and other ISP's are also same , so dont blame BSNL.

adi420 · 11-14-09, 12:01 PM

@talk2anil

I booked a complaint through 198 also. There was no use. When I checked the next day using the complaint number, it said there was no complaint pending

deepmohan · 11-14-09, 12:01 PM

@adi420

since long i am seeing you complaining of different kinds of problems, unfortunately i think there is no solution for your problems.

Change your ISP.

adi420 · 11-14-09, 12:25 PM

I have attached the usage details for 6 hours from 2 am to 8 am on 13th November. I could download 400 MB. I was connected for only 4 hours 13 minutes even though I scheduled from 2 am to 8 am. This is one of the better days when compared to the days when I couldn't connect at all......

essbebe · 11-14-09, 01:11 PM

Long back @deepmohan advised you to change the ITI DNA211-I
modem/router.
1.Now go to statistics page adsl data.
Note the snr attn line rate speed and MOd mode selected.
2.
Save present settings to say C:/MY Documents / DNA settingsnov 14th
3.
TRY software update.

Welcome to SEMINDIA, Semiconductors - Made in India
4.
check again as in 1.

5. Test speed here
Airtel
6.
IF No improvement exchange the modem/router at BSNL.

7. If not exchanged, send complaint to Allindia site.

talktoanil · 11-14-09, 02:58 PM

Quote:

Originally Posted by deepmohan

@adi420

since long i am seeing you complaining of different kinds of problems, unfortunately i think there is no solution for your problems.

Change your ISP.

lol

Shani ka sadesathi laga hai ussko

Quote:

Long back @deepmohan advised you to change the ITI DNA211-I
modem/router.

It seems to work fine here

mvs sarma · 11-14-09, 03:08 PM

Quote:

Originally Posted by adi420

@talk2anil

I booked a complaint through 198 also. There was no use. When I checked the next day using the complaint number, it said there was no complaint pending

i lodged a fresh complaint of Noise on your phone with docket No:11064382972 now at 15:04 hrs

talktoanil · 11-14-09, 03:22 PM

Quote:

Originally Posted by mvs sarma

i lodged a fresh complaint of Noise on your phone with docket No:11064382972 now at 15:04 hrs

this shld work...atleast in my area, it works like a charm and problem is solved the very next day...all employees are young and talented. they also call back twice to confirm if problem is solved or not.

still if it does not works, personally visit the exchange in writing.

adi420 · 11-16-09, 03:44 PM

@all
The disconnection problem has been finally solved (for now). I guess there was a minor loose connection at the exchange. The guy they assigned to fix the problem assumed the problem was "phone dead" and so he thought there was no problem as long as I could answer the phone and reply. He had not even bothered to ask earlier whether everything was OK or not. He just used to call and say phone testing and do nothing as long as I replied to his call.

So today I went to the JTO office and told him my problem and the phone calls. He then instructed the repair guy to make sure I was satisfied before he kept the phone. The guy then fixed the problem and now its back to my normal upto 1 mbps speed but atleast there's no disconnnection

.

adi420 · 11-16-09, 10:51 PM

I am very happy today because I finally got speed upto 2 mbps only because of one person - Mr. MVS Sarma. He is a retired BSNL officer but still he has helped me obtain the correct speed for my plan. I thank him with all my heart.

Today is my luckiest day with respect to BSNL

deepmohan · 11-16-09, 11:09 PM

thats great...! most problematic problem got solved

mvs sarma · 11-17-09, 11:08 AM

Quote:

Originally Posted by adi420

I am very happy today because I finally got speed upto 2 mbps only because of one person - Mr. MVS Sarma. He is a retired BSNL officer but still he has helped me obtain the correct speed for my plan. I thank him with all my heart.

Today is my luckiest day with respect to BSNL

In fact it was Puchu who PMed me to try help some cases of Hyd.
then it was dancing around cable faults also. perhaps this could have been sorted even earlier
off late it struck to me that Adi420 has indicated that the statistics indicated limitation at 1024
Finally Hope that Adi420 would have happy browsing times. All the best.

the Other person from another local area had already shifted to evdo or something and disposed his Modem also.

adi420 · 11-17-09, 01:16 PM

Thanks to everyone in this forum who helped me and special thanks to Puchu and mvs sarma

11-16-09, 03:44 PM	#11
adi420 Junior Member Join Date: Mar 2009 Location: Hyderabad Posts: 88 Rep Power: 1	@all The disconnection problem has been finally solved (for now). I guess there was a minor loose connection at the exchange. The guy they assigned to fix the problem assumed the problem was "phone dead" and so he thought there was no problem as long as I could answer the phone and reply. He had not even bothered to ask earlier whether everything was OK or not. He just used to call and say phone testing and do nothing as long as I replied to his call. So today I went to the JTO office and told him my problem and the phone calls. He then instructed the repair guy to make sure I was satisfied before he kept the phone. The guy then fixed the problem and now its back to my normal upto 1 mbps speed but atleast there's no disconnnection.

11-16-09, 10:51 PM	#12
adi420 Junior Member Join Date: Mar 2009 Location: Hyderabad Posts: 88 Rep Power: 1	Very happy I am very happy today because I finally got speed upto 2 mbps only because of one person - Mr. MVS Sarma. He is a retired BSNL officer but still he has helped me obtain the correct speed for my plan. I thank him with all my heart. Today is my luckiest day with respect to BSNL Last edited by adi420; 11-16-09 at 10:52 PM. Reason: Automerged Doublepost

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11-13-09, 11:01 PM	#2
essbebe Platinum Member Join Date: Aug 2007 Location: Chennai Posts: 4,228 Rep Power: 12	send an online complaint giving link to this forum your post. http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp remedial action reported by another user recently.

11-14-09, 12:01 PM	#4
adi420 Junior Member Join Date: Mar 2009 Location: Hyderabad Posts: 88 Rep Power: 1	@talk2anil I booked a complaint through 198 also. There was no use. When I checked the next day using the complaint number, it said there was no complaint pending

11-14-09, 12:01 PM	#5
deepmohan Platinum Member Join Date: Jan 2009 Location: Chennai Posts: 806 Rep Power: 3	@adi420 since long i am seeing you complaining of different kinds of problems, unfortunately i think there is no solution for your problems. Change your ISP.

11-14-09, 01:11 PM	#7
essbebe Platinum Member Join Date: Aug 2007 Location: Chennai Posts: 4,228 Rep Power: 12	Long back @deepmohan advised you to change the ITI DNA211-I modem/router. 1.Now go to statistics page adsl data. Note the snr attn line rate speed and MOd mode selected. 2. Save present settings to say C:/MY Documents / DNA settingsnov 14th 3. TRY software update. Welcome to SEMINDIA, Semiconductors - Made in India 4. check again as in 1. 5. Test speed here Airtel 6. IF No improvement exchange the modem/router at BSNL. 7. If not exchanged, send complaint to Allindia site.

11-16-09, 11:09 PM	#13
deepmohan Platinum Member Join Date: Jan 2009 Location: Chennai Posts: 806 Rep Power: 3	thats great...! most problematic problem got solved

11-17-09, 01:16 PM	#15
adi420 Junior Member Join Date: Mar 2009 Location: Hyderabad Posts: 88 Rep Power: 1	Thanks to everyone in this forum who helped me and special thanks to Puchu and mvs sarma