Thread: Issue connecting Magic jack with BSNL broadband

Dear all,

I have a BSNL broadband connection at my home. I am using my laptop to use magic jack. When I bought this magic jack in US , I tested it on the same laptop and it worked there, however when I came here it is not working and giving me the following error:

No Network connection [error 9].

I followed up magic jack online chat support also. they were not able to fix the issue. I tried following things:
- turn off the firewall
- turn off the antivirus
- installing hotspot shield (my internet connection is not working when I run the hotspot, I am not sure why)

Has anyone faced the similar issue?

help will be hightly appreciated.

please let me know if you need any further details.

Thanks,
Vijay

Your Internet connection must be "Always On"not on Dialer Mode.
2. Enable DHCP in modem
3.Give details of BSNL WiFi router being used.
4.
ipconfig /allcopy/Paste here (no edit)

Thanks for the reply.

My comments are inline. Please let me know if you need any further details about this.

Thanks again,
Vijay

1. Your Internet connection must be "Always On"not on Dialer Mode.
[vijay] I am not sure what do you mean by that. I am using bsnl broadband through phone line and it get disconnected if some body call and we pick the phone.
2. Enable DHCP in modem
[vijay] can you please send me steps to do that.
3. Give details of BSNL WiFi router being used.
[vijay] ADSL 2/2+ USB & ETHERNET MODEM/ROUTER (COMPEX), it is not WiFi.
4. ipconfig /allcopy/Paste here (no edit)
[vijay] pasting below.

Windows IP Configuration

Host Name . . . . . . . . . . . . : Ajay-laptop
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
System Quarantine State . . . . . : Not Restricted


PPP adapter bsnl:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : bsnl
Physical Address. . . . . . . . . :
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 59.94.96.96(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 0.0.0.0
DNS Servers . . . . . . . . . . . : 218.248.255.193
61.1.96.69
NetBIOS over Tcpip. . . . . . . . : Disabled

Ethernet adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Anchorfree HSS Adapter
Physical Address. . . . . . . . . : 00-FF-3A-E3-73-1B
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : airportwifi.net
Description . . . . . . . . . . . : Broadcom 802.11g Network Adapter
Physical Address. . . . . . . . . : 00-26-82-39-D8-D0
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetLink (TM) Fast Ethernet
Physical Address. . . . . . . . . : 00-26-22-D2-31-D4
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::85ba:d1b1:8ca4:9eeb%11(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.158.235(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 234890786
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-7B-C5-CC-00-26-22-D2-31-D4
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{3AE3731B-B49F-402F-ADE7-F13E2932D06C}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2002:3b5e:6060::3b5e:6060(Preferred)
Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
DNS Servers . . . . . . . . . . . : 218.248.255.193
61.1.96.69
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.airportwifi.net:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{7149F325-AA14-445C-83D1-A13EE9A37E9C}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{608DCCC8-17AC-4892-99DD-D45C3D96B607}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

[vijay] ....
I am using bsnl broadband through phone line
and it gets disconnected if some body calls
and we pick the phone

From BSNLPhone junction
a telephone cable called RJ11 is to be connected to an ADSL
splitter. LINE PORT.
IN the ADSL splitter Box there are two ports.
PHONE : RJ11 ALL phones to be connected from here.
MODEM: RJ11 to compex modem input.
Now your BSNL phone when it rings will not disconnect
internet connection when you lift the handset.
==============

Para two:
INFO Operatng system VISTA
Modem: ADSL router only COMPEX ( model Number ?)
User using "Dialer" ( "bridged") mode. ( Not "Always On " PPPoE")

PPP adapter bsnl:

Connection-specific DNS Suffix . :
IPv4 Address. . . . . . . . . . . : 59.94.96.96(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 0.0.0.0
DNS Servers . . . . . . . . . . . : 218.248.255.193
61.1.96.69
NetBIOS over Tcpip. . . . . . . . : Disabled

Entering UserID/PW in a window in Computer.
================================================== =========
Para three : Part ONE

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetLink (TM) Fast Ethernet
Physical Address. . . . . . . . . : 00-26-22-D2-31-D4
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::85ba:d1b1:8ca4:9eeb%11(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.158.235(Preferred)
(Default IP address of Windows : Not connected to internet ?

================================================== ===========
Para three : Part Two :

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected (* NOT USED
Connection-specific DNS Suffix . : airportwifi.net
Description . . . . . . . . . . . : Broadcom 802.11g

================================================== ==============

Para four :
Option 1 : Remedy internet : connection
Option 2 : In computer
START / Network/ Show all connections
Select Local Area Network
Properties
Network settings page opens
UNcheck box IPV6

select TCP/IP
Properties
Enter
192.168.1.10
255.255.255.0
192.168.1.1
DNS (preferred)
208.67.220.220
208.67.222.222
APPLY SAVE.
================================================== ===================
Para Five :
Restart modem/system dial connection
Confirm connected to internet and can surf.
More ===>>> on feedback.
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