Page 1 of 2 12 LastLast
Results 1 to 25 of 43

Thread: Unable to add Telephone# in portal.bsnl.in

  1. #1
    Junior Member
    Join Date
    Nov 2009
    Liked
    0 times
    Posts
    58

    Default Unable to add Telephone# in portal.bsnl.in

    Hi Guys i am unable to add telephone# in portal.bsnl.in wht should i do to add telephone# in this site???

  2. #2
    Bronze Member
    Join Date
    Mar 2008
    Liked
    0 times
    Posts
    148

    Default

    Try here:

    CRM

    open url in Internet Explorer

  3. #3
    Junior Member
    Join Date
    Nov 2009
    Liked
    0 times
    Posts
    58

    Default

    Quote Originally Posted by mrbgupta View Post
    Try here:

    CRM

    open url in Internet Explorer
    I have acct in selfcare website. but i need portal.bsnl.in to pay bill online..

  4. #4
    LEARNER
    Join Date
    Aug 2007
    Liked
    21 times
    Posts
    15,307

    Default

    Quote Originally Posted by vogaldas View Post
    Hi Guys i am unable to add telephone# in portal.bsnl.in wht should i do to add telephone# in this site???
    see this menu . No option to pay bill on line.

    http://i46.tinypic.com/iyg3sn.jpg
    (thanks to @adi420)

  5. #5
    Bronze Member
    Join Date
    Mar 2008
    Liked
    0 times
    Posts
    148

    Default

    Did you select correct SSA?


  6. #6
    Junior Member
    Join Date
    Nov 2009
    Liked
    0 times
    Posts
    58

    Default

    Quote Originally Posted by mrbgupta View Post
    Did you select correct SSA?


    I have selected Andra Pradesh ,hyd, telephone#and used the correct unique id but still not work

  7. #7
    Bronze Member
    Join Date
    Mar 2008
    Liked
    0 times
    Posts
    148

    Default

    Is it a new connection?

    Try to register here and file complaint:

    http://portal.bsnl.in/bsnlcca/Login.aspx

  8. #8
    Junior Member
    Join Date
    Nov 2009
    Liked
    0 times
    Posts
    58

    Default

    Quote Originally Posted by mrbgupta View Post
    Is it a new connection?

    Try to register here and file complaint:

    BSNL Customer Care


    I can't register in this site because when i select HYD it say i hav to register in selfcare website which i do.But i need to pay BSNL bills online which i can do only through portal.bsnl.in for HYD customers

  9. #9
    Bronze Member
    Join Date
    Mar 2008
    Liked
    0 times
    Posts
    148

    Default

    can you post screenshot of the error you are getting while registering @portal.bsnl.in ?

    submit a complaint through selfcare .
    Last edited by mrbgupta; 12-09-09 at 07:09 AM. Reason: Automerged Doublepost

  10. #10
    Silver Member
    Join Date
    Feb 2009
    Liked
    0 times
    Posts
    399

    Default

    Quote Originally Posted by vogaldas View Post
    I can't register in this site because when i select HYD it say i hav to register in selfcare website which i do.But i need to pay BSNL bills online which i can do only through portal.bsnl.in for HYD customers
    perhaps enabling JAVA support might work. You may also try from Firefox browser.

  11. #11
    Junior Member
    Join Date
    Nov 2009
    Liked
    0 times
    Posts
    58

    Default

    Quote Originally Posted by mvs sarma View Post
    perhaps enabling JAVA support might work. You may also try from Firefox browser.
    It does not say any thing when i select all the option and click submit.it come back to the same page with the options and says"Invalid Phone Number and UniqueId combination for the selected Circle, SSA/STD. Please enter them again."I donot have STD in my phone so i use SSA as HYD,AP,telephone# and unique ID.i also tried with STD with all the correct options but no use...

  12. #12
    Bronze Member
    Join Date
    Mar 2008
    Liked
    0 times
    Posts
    148

    Default

    Did you submit a complaint through selfcare portal?

  13. #13
    Junior Member
    Join Date
    Nov 2009
    Liked
    0 times
    Posts
    58

    Default

    Quote Originally Posted by mrbgupta View Post
    Did you submit a complaint through selfcare portal?

    No, I did not.I am not sure this issue can de addressed in selfcare portal.I hav checked and do not find any other options for adding Phone# in selfcare but i can use other other option however i am not sure.Do you have any experience on this Gupta?

  14. #14
    LEARNER
    Join Date
    Aug 2007
    Liked
    21 times
    Posts
    15,307

  15. #15
    Junior Member
    Join Date
    Nov 2009
    Liked
    0 times
    Posts
    58

    Default

    I have already registered in this site however i am unable to add my landline# in this site to pay bills online that is my overall concern.After logging in i click add telephone # then State then SSA or STD so i checked both with telephone# and uniqueID still it does not add and says "Invalid Phone Number and UniqueId combination for the selected Circle, SSA/STD. Please enter them again."not sure how to add it?

  16. #16
    LEARNER
    Join Date
    Aug 2007
    Liked
    21 times
    Posts
    15,307

    Default

    Quote Originally Posted by vogaldas View Post
    I have already registered in this site however i am unable to add my landline# in this site to pay bills online
    are they same ? or different ?
    presume you added 08023456789 with STD code number.

    For Hyderabad users :again you have to log in with ID/PW
    registered in selfcare.
    Unique ID is your consumer number shown on telephone bill.


    step 1.
    BSNL Portal || Value Added Services -- Registration Page
    just now registered.
    step 2:
    Then clicked Chennai.
    step 3
    Logged in. essbebe xxxxxxxx
    step 4 :
    Got my landline bill details for Nov 2009.. ( payment option also available )
    Home Of Chennai Telephones- "The Online Bill Presentation and Payment Site"
    Last edited by essbebe; 12-10-09 at 11:24 PM.

  17. #17
    Junior Member
    Join Date
    Nov 2009
    Liked
    0 times
    Posts
    58

    Default

    Quote Originally Posted by essbebe View Post
    are they same ? or different ?
    presume you added 08023456789 with STD code number.

    For Hyderabad users :again you have to log in with ID/PW
    registered in selfcare.
    Unique ID is your consumer number shown on telephone bill.
    There is no need to login selfcare again after logging in portal.bsnl.in because there is no option to add telephone# in selfcare website this website is used only to check the useage and to raise request and for complaints and to chck bills but not to pay.the only way we can pay the BSNL bill is by adding telephone# in portal.bsnl.in.

    May be for Chennai customers it is working but not for Hyd customers.

  18. #18
    LEARNER
    Join Date
    Aug 2007
    Liked
    21 times
    Posts
    15,307
    Last edited by essbebe; 02-19-10 at 07:35 PM.

  19. #19
    Junior Member
    Join Date
    Nov 2009
    Liked
    0 times
    Posts
    58

    Default

    Quote Originally Posted by essbebe View Post
    Exactly the same place i have enter all the info

    Circle: Andhra Pradesh
    SSA:HTD-Hyderabad
    Phon number: my BSNL# without STD code
    Unique ID: exact number

    I also checked with STD as 04-hyderabad but no luck.

    I might have tried couple of hundred times till now no luck essbebe.

  20. #20
    LEARNER
    Join Date
    Aug 2007
    Liked
    21 times
    Posts
    15,307

    Default

    Phon number: my BSNL# without STD code
    try with std code 080xxxxxxxx
    2
    http://www.indiabroadband.net/attach...ayment-hyd.jpg
    see in the same (page) screenshot on top
    "Hyderabad users click here" and it redirects you to usual Selfcare Log in.

    For me worked in IE.
    Last edited by essbebe; 12-11-09 at 07:42 AM.

  21. #21
    Junior Member
    Join Date
    Nov 2009
    Liked
    0 times
    Posts
    58

    Default

    Quote Originally Posted by essbebe View Post
    try with std code 080xxxxxxxx
    2
    http://www.indiabroadband.net/attach...ayment-hyd.jpg
    see in the same (page) screenshot on top
    "Hyderabad users click here" and it redirects you to usual Selfcare Log in.

    For me worked in IE.

    I tried using STD code and it failed as "Error converting data type nvarchar to int." if i donot use STD it says "Invalid Phone Number and UniqueId combination for the selected Circle, SSA/STD. Please enter them again.".For Hyd customer it says to login selfcare website but thier is no option to pay bill from there.any help essbebe

  22. #22
    LEARNER
    Join Date
    Aug 2007
    Liked
    21 times
    Posts
    15,307

    Default

    Quote Originally Posted by vogaldas View Post
    I tried using STD code and it failed as "Error converting data type nvarchar to int." if i donot use STD it says "Invalid Phone Number and UniqueId combination for the selected Circle, SSA/STD. Please enter them again.".For Hyd customer it says to login selfcare website but thier is no option to pay bill from there.any help essbebe


    http://i45.tinypic.com/n2mknq.jpg hyderabad phone bill
    1.
    Bharat Sanchar Nigam Ltd.- India's No. 1 Telecommunications Company
    2.BSNL Portal || Online Payments -- Landline bills-Cellone Bills-Online recharge

    3.http://portal.bsnl.in/portal/aspxfil...px------------

    Route to Hyderabad ( Hyderabad users click here )
    If you had regiistered earlier
    Do not select enter any thing
    =========================
    IGNORE
    Andhra pradesh Tamil Nadu
    next box std
    enter 0442491xxxxx
    IGNORE above
    ==========================
    and try here. for you


    BSNL Customer Care Portal
    ---------------------------------------------------------------------------
    for me in chennai
    Home Of Chennai Telephones- "The Online Bill Presentation and Payment Site"

    .........4.https://www.billdesk.com/pgidsk/pgij...mentoption.jsp

    Para two:
    I cannot access Hyderabad sites without userId/PW.

    UPDATE: Dec 15th 0833 AM.

    Ignore the window message asking for telephone number , if you are registered already.
    BSNL Portal || Value Added Services -- Forgot Password

    Click the menu item Next to Home Landline bills.
    http://portal.bsnl.in/portal/aspxfiles/
    Last edited by essbebe; 12-15-09 at 08:38 AM. Reason: Automerged Doublepost

  23. #23
    Junior Member
    Join Date
    Nov 2009
    Liked
    0 times
    Posts
    58

    Default

    Quote Originally Posted by essbebe View Post
    http://i45.tinypic.com/n2mknq.jpg hyderabad phone bill
    1.
    Bharat Sanchar Nigam Ltd.- India's No. 1 Telecommunications Company
    2.BSNL Portal || Online Payments -- Landline bills-Cellone Bills-Online recharge

    3.http://portal.bsnl.in/portal/aspxfil...px------------

    Route to Hyderabad ( Hyderabad users click here )
    If you had regiistered earlier
    Do not select enter any thing
    =========================
    IGNORE
    Andhra pradesh Tamil Nadu
    next box std
    enter 0442491xxxxx
    IGNORE above
    ==========================
    and try here. for you


    BSNL Customer Care Portal
    ---------------------------------------------------------------------------
    for me in chennai
    Home Of Chennai Telephones- "The Online Bill Presentation and Payment Site"

    .........4.https://www.billdesk.com/pgidsk/pgij...mentoption.jsp

    Para two:
    I cannot access Hyderabad sites without userId/PW.

    UPDATE: Dec 15th 0833 AM.

    Ignore the window message asking for telephone number , if you are registered already.
    BSNL Portal || Value Added Services -- Forgot Password

    Click the menu item Next to Home Landline bills.
    http://portal.bsnl.in/portal/aspxfiles/


    In selfcare website there is NO option to pay bills.This site is only to check bb usage.I asked few people in HYD they said we have to register only in portal.bsnl.in to pay bsnl bills but as i said when i try to add phone# it gives error.

  24. #24
    Junior Member
    Join Date
    Nov 2009
    Liked
    0 times
    Posts
    58

    Default

    Yes, it transfers to selfcare website however thier is no option to pay bills in this website.I asked few people they said we have to add telephone# in portal.bsnl.in website and this is the only site to pay bsnl bills online.but when i try to add phone# it gives error.the selfcare website is used only to check bb usage nothing else.wht to do??? essbebe

  25. #25
    LEARNER
    Join Date
    Aug 2007
    Liked
    21 times
    Posts
    15,307

    Default

    Please send PM to @ adi420. also from Hyderabad.
    http://www.indiabroadband.net/bsnl-b...w-bsnl-co.html (Check bill in www.bsnl.co.in??)
    He has reached the bill page !

    Presume you got confirmation that you have been registered at self care portal.
    When I registered at VAS immediately i could access my bill details. ( CHENNAI)
    no phone calls.
    the selfcare website is used only to check bb usage nothing else
    Self care portal has many options for telephone users. .
    including Broadband
    usage check for Hyderabad users. could you access it ?
    Will annex screen shot later.

Page 1 of 2 12 LastLast

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)