1. #1
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    Default Unable to add Telephone# in portal.bsnl.in

    Hi Guys i am unable to add telephone# in portal.bsnl.in wht should i do to add telephone# in this site???

  2. #2
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    Try here:

    CRM

    open url in Internet Explorer

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    Quote Originally Posted by mrbgupta View Post
    Try here:

    CRM

    open url in Internet Explorer
    I have acct in selfcare website. but i need portal.bsnl.in to pay bill online..

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    Quote Originally Posted by vogaldas View Post
    Hi Guys i am unable to add telephone# in portal.bsnl.in wht should i do to add telephone# in this site???
    see this menu . No option to pay bill on line.

    http://i46.tinypic.com/iyg3sn.jpg
    (thanks to @adi420)

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    Did you select correct SSA?


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    Quote Originally Posted by mrbgupta View Post
    Did you select correct SSA?


    I have selected Andra Pradesh ,hyd, telephone#and used the correct unique id but still not work

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    Is it a new connection?

    Try to register here and file complaint:

    http://portal.bsnl.in/bsnlcca/Login.aspx

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    Quote Originally Posted by mrbgupta View Post
    Is it a new connection?

    Try to register here and file complaint:

    BSNL Customer Care


    I can't register in this site because when i select HYD it say i hav to register in selfcare website which i do.But i need to pay BSNL bills online which i can do only through portal.bsnl.in for HYD customers

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    can you post screenshot of the error you are getting while registering @portal.bsnl.in ?

    submit a complaint through selfcare .
    Last edited by mrbgupta; 9th December 2009 at 06:09 AM. Reason: Automerged Doublepost

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    Quote Originally Posted by vogaldas View Post
    I can't register in this site because when i select HYD it say i hav to register in selfcare website which i do.But i need to pay BSNL bills online which i can do only through portal.bsnl.in for HYD customers
    perhaps enabling JAVA support might work. You may also try from Firefox browser.

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    Quote Originally Posted by mvs sarma View Post
    perhaps enabling JAVA support might work. You may also try from Firefox browser.
    It does not say any thing when i select all the option and click submit.it come back to the same page with the options and says"Invalid Phone Number and UniqueId combination for the selected Circle, SSA/STD. Please enter them again."I donot have STD in my phone so i use SSA as HYD,AP,telephone# and unique ID.i also tried with STD with all the correct options but no use...

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    Did you submit a complaint through selfcare portal?

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    Quote Originally Posted by mrbgupta View Post
    Did you submit a complaint through selfcare portal?

    No, I did not.I am not sure this issue can de addressed in selfcare portal.I hav checked and do not find any other options for adding Phone# in selfcare but i can use other other option however i am not sure.Do you have any experience on this Gupta?

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    I have already registered in this site however i am unable to add my landline# in this site to pay bills online that is my overall concern.After logging in i click add telephone # then State then SSA or STD so i checked both with telephone# and uniqueID still it does not add and says "Invalid Phone Number and UniqueId combination for the selected Circle, SSA/STD. Please enter them again."not sure how to add it?

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    Quote Originally Posted by vogaldas View Post
    I have already registered in this site however i am unable to add my landline# in this site to pay bills online
    are they same ? or different ?
    presume you added 08023456789 with STD code number.

    For Hyderabad users :again you have to log in with ID/PW
    registered in selfcare.
    Unique ID is your consumer number shown on telephone bill.


    step 1.
    BSNL Portal || Value Added Services -- Registration Page
    just now registered.
    step 2:
    Then clicked Chennai.
    step 3
    Logged in. essbebe xxxxxxxx
    step 4 :
    Got my landline bill details for Nov 2009.. ( payment option also available )
    Home Of Chennai Telephones- "The Online Bill Presentation and Payment Site"
    Last edited by essbebe; 10th December 2009 at 10:24 PM.

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    Quote Originally Posted by essbebe View Post
    are they same ? or different ?
    presume you added 08023456789 with STD code number.

    For Hyderabad users :again you have to log in with ID/PW
    registered in selfcare.
    Unique ID is your consumer number shown on telephone bill.
    There is no need to login selfcare again after logging in portal.bsnl.in because there is no option to add telephone# in selfcare website this website is used only to check the useage and to raise request and for complaints and to chck bills but not to pay.the only way we can pay the BSNL bill is by adding telephone# in portal.bsnl.in.

    May be for Chennai customers it is working but not for Hyd customers.

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    Last edited by essbebe; 19th February 2010 at 06:35 PM.

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    Quote Originally Posted by essbebe View Post
    Exactly the same place i have enter all the info

    Circle: Andhra Pradesh
    SSA:HTD-Hyderabad
    Phon number: my BSNL# without STD code
    Unique ID: exact number

    I also checked with STD as 04-hyderabad but no luck.

    I might have tried couple of hundred times till now no luck essbebe.

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    Phon number: my BSNL# without STD code
    try with std code 080xxxxxxxx
    2
    http://www.indiabroadband.net/attach...ayment-hyd.jpg
    see in the same (page) screenshot on top
    "Hyderabad users click here" and it redirects you to usual Selfcare Log in.

    For me worked in IE.
    Last edited by essbebe; 11th December 2009 at 06:42 AM.

  21. #21
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    Quote Originally Posted by essbebe View Post
    try with std code 080xxxxxxxx
    2
    http://www.indiabroadband.net/attach...ayment-hyd.jpg
    see in the same (page) screenshot on top
    "Hyderabad users click here" and it redirects you to usual Selfcare Log in.

    For me worked in IE.

    I tried using STD code and it failed as "Error converting data type nvarchar to int." if i donot use STD it says "Invalid Phone Number and UniqueId combination for the selected Circle, SSA/STD. Please enter them again.".For Hyd customer it says to login selfcare website but thier is no option to pay bill from there.any help essbebe

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    Quote Originally Posted by vogaldas View Post
    I tried using STD code and it failed as "Error converting data type nvarchar to int." if i donot use STD it says "Invalid Phone Number and UniqueId combination for the selected Circle, SSA/STD. Please enter them again.".For Hyd customer it says to login selfcare website but thier is no option to pay bill from there.any help essbebe


    http://i45.tinypic.com/n2mknq.jpg hyderabad phone bill
    1.
    Bharat Sanchar Nigam Ltd.- India's No. 1 Telecommunications Company
    2.BSNL Portal || Online Payments -- Landline bills-Cellone Bills-Online recharge

    3.http://portal.bsnl.in/portal/aspxfil...px------------

    Route to Hyderabad ( Hyderabad users click here )
    If you had regiistered earlier
    Do not select enter any thing
    =========================
    IGNORE
    Andhra pradesh Tamil Nadu
    next box std
    enter 0442491xxxxx
    IGNORE above
    ==========================
    and try here. for you


    BSNL Customer Care Portal
    ---------------------------------------------------------------------------
    for me in chennai
    Home Of Chennai Telephones- "The Online Bill Presentation and Payment Site"

    .........4.https://www.billdesk.com/pgidsk/pgij...mentoption.jsp

    Para two:
    I cannot access Hyderabad sites without userId/PW.

    UPDATE: Dec 15th 0833 AM.

    Ignore the window message asking for telephone number , if you are registered already.
    BSNL Portal || Value Added Services -- Forgot Password

    Click the menu item Next to Home Landline bills.
    http://portal.bsnl.in/portal/aspxfiles/
    Last edited by essbebe; 15th December 2009 at 07:38 AM. Reason: Automerged Doublepost

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    Quote Originally Posted by essbebe View Post
    http://i45.tinypic.com/n2mknq.jpg hyderabad phone bill
    1.
    Bharat Sanchar Nigam Ltd.- India's No. 1 Telecommunications Company
    2.BSNL Portal || Online Payments -- Landline bills-Cellone Bills-Online recharge

    3.http://portal.bsnl.in/portal/aspxfil...px------------

    Route to Hyderabad ( Hyderabad users click here )
    If you had regiistered earlier
    Do not select enter any thing
    =========================
    IGNORE
    Andhra pradesh Tamil Nadu
    next box std
    enter 0442491xxxxx
    IGNORE above
    ==========================
    and try here. for you


    BSNL Customer Care Portal
    ---------------------------------------------------------------------------
    for me in chennai
    Home Of Chennai Telephones- "The Online Bill Presentation and Payment Site"

    .........4.https://www.billdesk.com/pgidsk/pgij...mentoption.jsp

    Para two:
    I cannot access Hyderabad sites without userId/PW.

    UPDATE: Dec 15th 0833 AM.

    Ignore the window message asking for telephone number , if you are registered already.
    BSNL Portal || Value Added Services -- Forgot Password

    Click the menu item Next to Home Landline bills.
    http://portal.bsnl.in/portal/aspxfiles/


    In selfcare website there is NO option to pay bills.This site is only to check bb usage.I asked few people in HYD they said we have to register only in portal.bsnl.in to pay bsnl bills but as i said when i try to add phone# it gives error.

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    Yes, it transfers to selfcare website however thier is no option to pay bills in this website.I asked few people they said we have to add telephone# in portal.bsnl.in website and this is the only site to pay bsnl bills online.but when i try to add phone# it gives error.the selfcare website is used only to check bb usage nothing else.wht to do??? essbebe

  25. #25
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    Please send PM to @ adi420. also from Hyderabad.
    http://www.indiabroadband.net/bsnl-b...w-bsnl-co.html
    He has reached the bill page !

    Presume you got confirmation that you have been registered at self care portal.
    When I registered at VAS immediately i could access my bill details. ( CHENNAI)
    no phone calls.
    the selfcare website is used only to check bb usage nothing else
    Self care portal has many options for telephone users. .
    including Broadband
    usage check for Hyderabad users. could you access it ?
    Will annex screen shot later.

  26. #26
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    I agree with you essbebe that selfcare has features such as
    submit complaints.
    status check of complaints
    service request
    check my bills
    update profile
    new phone connection
    change broadband password
    check broadband bill usage
    check broadband unbilled usage.

    But my concern is to PAY BILL ONLINE there is no option in selfcare to pay bill in selfcare we can check the bill but we can't pay from the website.we can pay only in portal.bsnl.in website for HYD customer.I have even registered in portal.bsnl.in website but not able to add my bsnl telephone# to pay bills that is my overall concern.

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    Only way I can test is trying your
    VAS portal ID and password in my system/different combinations.
    You can PM these and later you, can change the Password. I will try only after 9 P.M.

    check my bills
    could you check the telphone bills in Selfcare portal ?

    Para two:
    "Online payment" opens another secure site
    in the same VAS network. ( Main BSNL common
    web page)
    asking you details of internet banking/ credit/debit card etc..


    Para three:
    For ECS: Once standing instructions are given, it is automatically debited
    from your acct every month.
    I opted for ECS years back.
    I get the printed Bill
    and if any problem, /excess billing/
    I have to talk to the A.O. or go to nearest Exchange. ( The local .A.O checks in his/her computer the details)
    ( ECS debited on 30th or 31st of each month )
    If time is available they amend the Bill amount in the statement to RBI. Else following month excess payment ( if any ) is adjusted.
    ================================
    But my concern is to PAY BILL ONLINE
    Another BETTER option for Hyderabad /Chennai users etc
    Bill junction.
    040-39161167/68/69
    BILL JUNCTION HELP FOR HYDERABAD
    see this web site first. Hope there is no collection/payment charges.
    https://www.billjunction confirm..com/reg.jsp?DSK=KOL#
    Last edited by essbebe; 16th December 2009 at 12:00 PM. Reason: Automerged Doublepost

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    Quote Originally Posted by essbebe View Post
    Only way I can test is trying your
    VAS portal ID and password in my system/different combinations.
    You can PM these and later you, can change the Password. I will try only after 9 P.M.


    could you check the telphone bills in Selfcare portal ?

    Para two:
    "Online payment" opens another secure site
    in the same VAS network. ( Main BSNL common
    web page)
    asking you details of internet banking/ credit/debit card etc..


    Para three:
    For ECS: Once standing instructions are given, it is automatically debited
    from your acct every month.
    I opted for ECS years back.
    I get the printed Bill
    and if any problem, /excess billing/
    I have to talk to the A.O. or go to nearest Exchange. ( The local .A.O checks in his/her computer the details)
    ( ECS debited on 30th or 31st of each month )
    If time is available they amend the Bill amount in the statement to RBI. Else following month excess payment ( if any ) is adjusted.
    ================================

    Another BETTER option for Hyderabad /Chennai users etc
    Bill junction.
    040-39161167/68/69
    BILL JUNCTION HELP FOR HYDERABAD
    see this web site first. Hope there is no collection/payment charges.
    https://www.billjunction confirm..com/reg.jsp?DSK=KOL#


    I have send the username and password plz check it essbebe.

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    Giving new Bill junction option.
    Need not Use quotes when the previous message is seen just above.
    Scrolling the page. is tiresome .
    2.
    Cannot log in at self care with Password given by you.

    In VAS ID PW accepted, but cannot enter code for HYD. .

    BSNL Portal || Value Added Services -- User Session
    Even I cannot add for CHENNAI ssi or std code.

    see here. Hyderabad users have no option. same for Chennai/Bangalore
    http://i46.tinypic.com/15fua1.jpg
    Last edited by essbebe; 17th December 2009 at 05:56 AM. Reason: Automerged Doublepost

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    Thanks essbebe for you help but anyway i have no option except paying bill but going to bsnl off.

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    If you have a bank account you can try about registering for paying bills online through your bank account

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    I do have bnk acct but i think they will charge money for it

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    Quote Originally Posted by vogaldas View Post
    I do have bnk acct but i think they will charge money for it
    Unless you have no time at all to go and pay a bill, all these indirect methods are preventable. Searching for modern and indirect methods of payment appear like showing nose otherwise round, and permit me, i would call it part of fashion.

    Perhaps we have not reached a stage that we have no time left to do our own household works that include payments to services.

    If we see the legal clauses, while paying in e-seva etc, the parent org would not be responsible if the licensed org goes missing and still the customer need to again pay again to clear his arrears though paid.

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    @vogaldas
    ECS ( No computer needed ) is not different to paying on line.
    and no worry of internet hacking your bank details/credit card details etc )
    A one time trip to the Bank, and submitting it to CC of your exchange is all that is required.
    BSNL gives 1% discount also on the bill.
    The transfer through RBI is effected only on the last day of the month.
    In case you are a "Doubting Thomas"
    open another account for this purpose
    keep minimum balance!
    Transfer the phone bill amount from present personal acct if correct,
    or amended amount by BSNL.

    ECS : no charge by bank/s. Rather they welcome it. Less paper work for them.
    2. Or drop the cheque in collection boxes , provided by BSNL! ( No receipt !)
    3. Last but not least, every month, draw the cash, engage an auto, go to BSNL office, stand in queue,
    ( if any ) pay the amount and get a receipt on the spot ! Have a cup of tea at their canteen also !.

    4.Also go the Bank . Fill up the forms, ( I think triplicate , attach cheque or cash and get a stamped copy.!
    Para two:
    My posts were mainly intended to pinpoint the software "BUG" Hyderabad telecom web site seems to have.

    Bill Junction: You have to pay service charges, and do the same ECS Mandate process through them. .

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    Quote Originally Posted by vogaldas View Post
    I do have bnk acct but i think they will charge money for it
    Bank will not charge you a single penny.It's a service banks offer for free.but you need internet banking service offered by the bank.

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    Bill Junction: You have to pay service charges, and do the same ECS
    Mandate process through them. .[/QUOTE]


    Thanx essbebe

    [QUOTE=mrbgupta;255532]

    Thank you mrbgupta
    Last edited by vogaldas; 17th December 2009 at 10:40 PM. Reason: Automerged Doublepost

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    Thanx essbebe for your help now my phone# has been added manually by the bsnl officer yesterday.

  38. #38
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    VAS website ( mostly for Phone related problems )
    Hyderabad VAS is confusing.
    In Chennai web site You log in with all details
    name/phone number userid password etc and there ends the matter.
    fast access : I could get all details about
    my Phone meter reading ( as on 15th Dec now ) etc.
    For telephone VAS only this web site accessed.
    No diversion. again to selfcare web site.
    Added problem for Hyderabad BB users>

    By the way usage meter does not record NU
    between 0200 AM and 0800 Am at data.bsnl.in
    Also times are broken up correctly at 0200 Am and 0800AM.
    Post your comments/observations in correct thread please.
    for Hyderabad BB users of Id @bsnl.in

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    THis might be a silly question is there a way to check complaint status online once we raised any request in mis.bsnl.co.in ?However the request raised will be fixed by bsnl people by calling with in 3days.but just to know is there a link to check status. good to know info.
    Last edited by vogaldas; 22nd December 2009 at 09:36 PM.

  40. #40
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    Normally the All India Complaints cell calls the concerned
    circle or sends email or alerts in their computer network.
    The local tech staff are forced to call you on phone
    to enquire
    about the problem.! and solve it !
    I had good response within 24 hours for other
    problems related to forum complaints. !

    will update later. ( not tried )Usually if problem solved Ok.
    Else you can make a fresh complaint quoting the old socket number.

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    thank you soo much for the info essbebe

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    i contacted the techinical person in hyderabad there and i got the soluiton. Its the phone number that we are putting in that column should be without STD code then it will be done.

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    @Jaiswalnilesh
    Welcome to Indianbroadband.net.
    Thanks for the information.
    Please clarify in which usage portal above is applicable for
    Hyderabad users.
    Presume in http://selfcare.sdc.bsnl.co.in
    2.
    Please edit and post in normal font.Big fonts in RED color , not needed/ to be avoided.

    3.. You have posted in a thread which is almost one year old.
    Kindly mention how you selected this old thread.
    4.
    If you open this web site
    iSpy
    you get the active threads, as on date
    and your contribution will be more useful to users/members who need solutions/info etc.
    Then you go back day/week/month and perhaps one year back to
    post your comments. ( if time permits !!!!)

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