Thread: Frequent Disconnection

Hello,

Recently got a new BSNL Data One connection. Im facing frequent disconnection problems, don't know what to do! I complained a number of times, but nothing turned up. Below i have attached my router details for your pursuance. Please help me!

ADSL Line Status

Current adsl line status is as the below.

Line Mode ADSL2 Line State Show Time
Line Up Time Duration 00:00:37:05 System Up Time 00:00:56:59
Line Downstream Rate 3230 Line Upstream Rate 268
Latency Type Fast Line Coding Trellis On
Noise Margin 5.9 Line Attenuation 30.5
Output Power 19.5 Attainable Line Rate 4101
Line Up Count 3 Status No Defect

Statistics Downstream Upstream
MSGc 20 13
B 238 6
M 1 16
T 1 4
R 16 10
S 2.5500 13.9429
L 800 70
D 8 2
Delay 5 6
Super Frames 134095 134093
Super Frame Errors 232 2861
RS Words 3486494 569895
RS Correctable Errors 205 73314
RS Uncorrectable Errors 4417 0
HEC Errors 228 0
LCD Errors 0 0


Overview of Device Information

This information reflects the current status of your DSL Router.


ADSL Port Enable

Downstream Line Rate 3230
Upstream Line Rate 268
LAN IP Address 192.168.1.1
Default Gateway
Primary DNS Server
Secondary DNS Server
Ethernet MAC Address 00:19:C6:70:54:6D
Firmware Version ZXDSL 831IIV5.5.1a_E09_OV

These were the information displayed in my Router Page.

Get your line checked.

they aren't checking, 13 days over... i complained a number of times.....

@sugan12
Modem 831 AII
Im facing frequent disconnection problems

Are you still getting connected to Internet/ even say for 2 or 5minutes ?
1.
Ensure all PHONES are connected
AFTER the ADSL splitter.
2
Who did the configuration for your modem ?
3.
Upload the ADSL page showning SNR ATTN etc at TinyPic - Free Image Hosting, Photo Sharing & Video Hosting
and give the link here.
EXAMPLE: ( do not type http)
http://i3.tinypic.com/6ss6a10.jpg
4.
Do you use a "Dialer" UserID
PW entered in computer window
or
"AlwayOn"PPPoE mode
UserID/PW entered in modem wan page .
5
In computer
Start run type cmd OK
New window
Type ipconfig /all
Copy/Paste data here ( NO EDIT)

6.
Make an ONLINE complaint here.
http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp

7. If your usage page ( Bsnl Usage portal BSNL Portal) does not show any activity for past 2 weeks, you can claim rebate for BB rent. Keep a record of all
complaint docket numbers with date.

yes it gets disconnected while im online....
every 2 to 3 minz...

configuration was predefined with bridging mode .... i jz came to know this when i took my modem to service centre....

snr value is too low... itz 5.4 picture link i47.tinypic.com/2wd0lev.jpg
line attentn value is 30.5

i use a dialer .. as itz bridging mode...

cmd ................

i49.tinypic.com/o6ip77.jpg

Originally Posted by sugan12

yes it gets disconnected while im online....
..snr value is too low... itz 5.4 picture link http://i47.tinypic.com/2wd0lev.jpg line attentn value is 30.5

Try this.
(1)
In the modem , where you have selected DNS
( Advanced options DNS)
if automatic Uncheck )
enter 8.8.8.8 and 208.67.222.222
( google DNS and Open DNS)
SAVE reboot wait for 2 minutes.
Test again.
(2) recheck cmd to ensure these DNS appear.

Feedback please.

i47.tinypic.com/sni91x.jpg

dns didnt appear.........

dns didnt appear.........

3.
In TCP/IP properties
enter the dns. entries.
recheck DNS in ipconfig /all

4.
Also try in "Always On" PPPoE mode
and enter UserId/PW in modem wan page etc.
5.
Give link :Update/upload Adsl data screen shot.

its working ... but still the disconnection problem is there!!

Originally Posted by sugan12

its working ... but still the disconnection problem
is there!!

GIVE LATEST SNR ATTN Mod mode etc.
from
http://www.indiabroadband.net/bsnl-b...-firmware.html (Firmware)

Why you want the latest FW, if any ?

Originally Posted by sugan12

Hello, I need the updated firmware file for the ZTE ZXDSL 831 II modem or router.

Current firmware : ZXDSL 831IIV5.5.1a_E09_OV

Update:
I find you haved started a new thread.
continue in old thread,
to avoid repetitions/suggestions/reports
about your problem.
1.Try with another modem to confirm SNR improves,
or
2.request a friend permission to test your modem at his
location. ( preferably BSNL BB)
3.You can use Dialer mode.
feedback in other thread.

Noise Margin 5.9 Line Attenuation 30.5

Get your line checked.

Signal to Noise Ratio (SNR)

The SNR should be higher than 20 though anything above 10 is just enough. The Attenuation should be as low as possible. But if the attenuation starts going higher than 40 and SNR going down below 10, it is time to complain about the line condition to BSNL.

Check the Wires

The leading-in cable (drop wire) from the junction box (DP box) to your house should be as straight as possible, should be of a single length without any joints. The wires should not be coiled anywhere and should be away from electrical lines. With these types of irregularities, i.e with joints or coiled or near power cables, your phone might work fine but the DSL link may not hold and work satisfactorily.

Splitters and Parallel telephones

Never by-pass the splitter. The splitter does the job of separating the high frequency ADSL signals from low frequency telephone signals. If the splitter is not installed correctly, the broadband connection is likely to go down every time the phone rings. Any parallel phone connections should be after the splitter and not before it. The line from the exchange should first enter into the splitter’s Line jack. The phone should be connected only to the phone jack of the splitter. The ADSL modem should be connected to the modem/DSD jack of the splitter. A two way jack may be connected to this phone jack to install your parallel telephones. The wire leading into the modem should not be running parallel or close to electrical wiring.

bsnl officials checked the line.. and said snr noise margin cannot be improved more than 5.7

and so nothing can be done...

they asked me check the modem .. but itz working fine...

Originally Posted by sugan12

bsnl officials checked the line.. and said snr noise margin cannot be improved more than 5.7

and so nothing can be done...

they asked me check the modem .. but itz working fine...

Complain to some higher officials. Senior Divisional Engineer will be the right person.

im afraid....
they are so bad... one fellow complained to some higher official...
fellows in exchange... did something...fr him nothin is wrkn..landline net both...
again he complained to jte bt nthn turned up....

everydy excuses. . .. .

@sugan12

Just go through the image link given here, you will come to know how SNR Margin and Line Attenuation affects things.

SNR Margin and Line Attenuation

Nothing to get afraid you will have to get your problem solved by yourself by visiting your concerned exchange.

problems solved ... they changed the installed port in the exchange... ...
me happy .. snr value is 24 and line attnn is 19.5

now my connection s working good....

2dy received a call frm the officials askn me 2 go to d exchange wid ma modem..

me w8d for 40 mnz.. dey changed d port... den all over ..
lucky dy ... didnt expct ths....

gona start with happiness ... in 2010... .

finally wished them happy new year.. .. alll settled.. ..

wlll friend... HAPPPY NEW YEAR .. .... for u 222.. ..

Happy that the issue is solved.

Please avoid using sms language.

Hi

I am also facing similar problem
But i am using the BELKIN ADSL2+ Router

I configured it for always PPP0E

And i am facing similar problem.
i observed the DSL led in the modem is not stable all the time
When it is stable i can connect.

I don't know how to see the SNR value in my mode

Please can some one help me.

Thanks in advance

hmmm... i ll change.. . .

hello ,

i need the best dns server addess to use with bsnl broadband. im from pondicherry. as the default servers are to slow. sometimes too slow while browsing. help me.

google dns servers are ok but it blocks some sites. like ping test.net ...

Try Open DNS

208.67.222.222
208.67.220.220

Google DNS

8.8.8.8
8.8.4.4

Also try Comodo DNS

Try DNS Advantage.

156.154.70.1
156.154.71.1

DNS Advantage

im using comodo dns .. but still responsive ness is quite low..

hello,
i need utorrent settings for the BSNL BROADBAND UL750 PLUS PLAN.!!!

Originally Posted by sugan12

hello,
i need utorrent settings for the BSNL BROADBAND UL750 PLUS PLAN.!!!

what kind of utorrent settings are you referring to? are you asking for how to port forward.?

Originally Posted by sugan12

hello,
i need utorrent settings for the BSNL BROADBAND UL750 PLUS PLAN.!!!

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