Thread: Unbearable disconnection problem

now a days actually from last two days my internet seems to be down more time than it is up ,down every 3 to 4 minutes!
i am using home 500
zte zxdsl 531b
my connection is 1 and half years old !





wat to do !

but whenever the connection is up i get speed no less than 220 kBps !
this is speed at the time of posting

Your SNR and Attenuation values are not good, get your line checked.

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Signal to Noise Ratio (SNR)

The SNR should be higher than 20 though anything above 10 is just enough. The Attenuation should be as low as possible. But if the attenuation starts going higher than 40 and SNR going down below 10, it is time to complain about the line condition to BSNL.



Check the Wires

The leading-in cable (drop wire) from the junction box (DP box) to your house should be as straight as possible, should be of a single length without any joints. The wires should not be coiled anywhere and should be away from electrical lines. With these types of irregularities, i.e with joints or coiled or near power cables, your phone might work fine but the DSL link may not hold and work satisfactorily.

Splitters and Parallel telephones

Never by-pass the splitter. The splitter does the job of separating the high frequency ADSL signals from low frequency telephone signals. If the splitter is not installed correctly, the broadband connection is likely to go down every time the phone rings. Any parallel phone connections should be after the splitter and not before it. The line from the exchange should first enter into the splitter’s Line jack. The phone should be connected only to the phone jack of the splitter. The ADSL modem should be connected to the modem/DSD jack of the splitter. A two way jack may be connected to this phone jack to install your parallel telephones. The wire leading into the modem should not be running parallel or close to electrical wiring.

I am also facing the same problem,ask BSNL to check your line as well as your ADSL.