Thread: BSNL customer service not answering the phone!!!

I have tried to contact BSNL CSC in Goa using the 1800-424-1600 number and go through all the options to get to Broadband connection issues. Options 1,1,1,2 then the line goes dead!!!

This is from the BSNL website......

Access round the clock help at following toll free numbers

Dataone Broadband '1600-424-1600'
PSTN Call Center '1500' (in select states)
Sancharnet Help Desk '1957'
CellOne all India Help '9400024365'

"All BSNL Customer Service Centers (CSCs) now remain open on all seven days from 8.00 AM to 8.00 PM without any break for all activities."


Anyone else have this problem with BSNL CSC?

Thanks for all replys in advance.

Yeah i see when they have mood they answer otherwise "tring-tring" only.

try calling 198.this is toll free number and can only be called with landline.

Originally Posted by PBateman

I have tried to contact BSNL CSC in Goa using the 1800-424-1600 number and go through all the options to get to Broadband connection issues. Options 1,1,1,2 then the line goes dead!!!

This is from the BSNL website......

Access round the clock help at following toll free numbers

Dataone Broadband '1600-424-1600'
PSTN Call Center '1500' (in select states)
Sancharnet Help Desk '1957'
CellOne all India Help '9400024365'

"All BSNL Customer Service Centers (CSCs) now remain open on all seven days from 8.00 AM to 8.00 PM without any break for all activities."


Anyone else have this problem with BSNL CSC?

Thanks for all replys in advance.

Just visit your exchange, why waste time and money on calling, meet personally to seniors & your problem will get solved.

Originally Posted by Sumit020

Just visit your exchange, why waste time and money on calling, meet personally to seniors & your problem will get solved.

money will still be wasted on petrol .just kidding.

yeah good idea! thats the way BSNL has to do it.

Better trysometime between 10.30-12.30 and 2.30-4.30..................
They are most likely to pick up then............

Originally Posted by hitler517

Better trysometime between 10.30-12.30 and 2.30-4.30..................
They are most likely to pick up then............

I called 3 times before 12:00 and got a message that the number was busy. I called again, after 12:00, and now I get a message saying "Please check the number you have dialed" as if all of the sudden its the WRONG NUMBER!?!?? WTF!?!?!

Originally Posted by imrock

money will still be wasted on petrol .just kidding.

yeah good idea! thats the way BSNL has to do it.

Would be funny if I show up and there is a huge riot going on! Be nice to know I wasn't the only one PO'd with BSNL.

Originally Posted by PBateman

I called 3 times before 12:00 and got a message that the number was busy. I called again, after 12:00, and now I get a message saying "Please check the number you have dialed" as if all of the sudden its the WRONG NUMBER!?!?? WTF!?!?!

At the end of the day, it's all luck dude..............
Best way will be to try to sort out the problems on your own in forums like Indiabroadband.net

@Pbateman
Try the Allindia ONLINE complaint site.
http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp


para two:
Fault finding:
http://210.212.160.18/broadband-conf...oting_tips.htm
Main site:
http://210.212.160.18/broadband-conf/mainpg.htm
FAQ's ( Frequently asked questions)
http://210.212.160.18/bbandfaq.htm
Usage check portal may not apply in your case.

Thank you for the links essbebe.

I did manage to get someone on the phone who in turn gave me 3 numbers to call but no answer when I called them. When I called back and said no one was answering ( and I was very polite ) she just hung up on me. Absolutely RUDE!!!

12678 = toll free no for internet inquiry


---
Call Your Friends With Their Own Mobile Numbers !!

Thanks rajesh. My landlord said the landlines are now down. But one of the techs are going to come over and try to fix my problem after they get the phones working.

Not necessary , phone SHOULD work for
getting Internet connection.
Only a cross check to see line to Exchange is ok.
I have used Internet for two days with my
Bsnl L/L telephone out of order.
I dialed my OWN number from another
Airtel L/L Phone and could hear dialing rings.
Then assumed ONLY Phonelink from Exchange to my house is o/o/o. ( out of order).

Originally Posted by essbebe

Not necessary , phone SHOULD work for
getting Internet connection.
Only a cross check to see line to Exchange is ok.
I have used Internet for two days with my
Bsnl L/L telephone out of order.
I dialed my OWN number from another
Airtel L/L Phone and could hear dialing rings.
Then assumed ONLY Phonelink from Exchange to my house is o/o/o. ( out of order).

Yes, but from what my landlord tells me, he seems to wear 2 hats ( maybe more ) as far as support. I want him to witness my authentication error and see how I cannot get through to anyone at BSNL for help. As of now, it apears to be a simple username/password reset on their end. .....

"ISP Login Failed

The password is invalid. Please enter the correct password and click "Apply"."


Thanks for all the feed back. Even though its frustrating not get my bb going, it sure has been a great learning experience none the less.

When you make a complaint ONLINE at the link given ( ALL INDIA), Usually, it is BSNL staff who will CALL You enquiring about your problem !
Give alternate number if BSNL Telephone Out of order

Originally Posted by essbebe

When you make a complaint ONLINE at the link given ( ALL INDIA), Usually, it is BSNL staff who will CALL You enquiring about your problem !
Give alternate number if BSNL Telephone Out of order

I tried that link and got....

"The page cannot be found

The page you are looking for might have been removed, had its name changed, or is temporarily unavailable."

Good news. I am back on BB!! Don't know what happend, but all is well for the moment anywise!

You are right. WEBsite missing now !
will track again later!
try an email to
helpdesk@goatelecom.net>
No use ! phone calls.
Internet Enquiry
1957 / 2232222
And Goa Bsnl web site is terribly out of date !

Originally Posted by Sumit020

Just visit your exchange, why waste time and money on calling, meet personally to seniors & your problem will get solved.

I have to say this works best - most of the time they are very helpful,
their system is slow, but once you approach the senior, it moves very fast.
So far, I have encountered nice people only.