Thread: Overcharge during 2am to 5am for home500plus

IAM A REGULAR CONSTUMER OF BSNL AND HAVE BEEN PAYING THE BILL ON CORRECT TIME, FOR THE MONTH OF 2010-JANUARY UNBILLED I HAVE BEEN CHARGED 1.74209GB EXTRA ON -20-01-2010 11:55:05 PM to 21-01-2010 05:18:34 AM. IAM FREE FROM 2AM TO 8AM , (I THINK MODEM WAS ON FROM 11PM)FOR WHICH I HAVE BEEN CHARGED, IT WILL BE DIFFICULT FOR ME PAY THE BILL FOR WHICH I HAVE NOT USED. PLZ HELP ME OUT WHAT SHOULD I DO AND WHERE SHOULD I GO TO. WHAT ARE MY OPTIONS

Talk with the accounts officer. Call customer care, get his number and talk to him. He can help you easily.

Appproxomately 1 GB may be considered as free usage.
11 55P.M to 05.18A.M say 5 1/2 hours. Chargeable 2 hours.
1.74 GB divided by 5 1/2hours 32 MB Average per hour.
so 1.74 GB = 1772 MB minus 64 MB 1008MB may be waived.
When Bill comes , take a print out to show to .A.O

Feedback next month.

Thank you very much for the help, i will keep you posted,

@hashir3 : Please type in normal caps

today i called up internet section in cuddalore tamilnadu where the internet section, he gave me explanation that because you did not start the session at 2am that is y it billed as one session and for weiver you should talk to crm or coustomer relation manager , i called which he started to give the same explanation , asked if you can get reduction he told me to give letter which i posted as soon as possible , he told he have to give the report by 1st feb, waiting to get atleast 1gb reduced , i sent letter to account office and nodal officer, there is no use , it seems when i called the accounts office that told that it is the coustomer relation manager who to decide on the waiver, hoping to get bill on feb7 , let you guys posted. one more thing i did let him that i got lot in formation from india broadband forum , the reply was he was also a member and that all wrong what is wriien , i did not argue but kept quiet,any way thank you for the help, i will keep you posted

essbebe
meetdilip
guys thank you verry hop it will work

Always Welcome.Hope the issue will be fixed.

today i had a call from chennai telecom office where they told complaint has taken up and reduction will done, but how much is the question , iwill post as soon as my bill arrives .

Happy to know that it is going your way.

AREGULAR CONSTUMER OF BSNL AND HAVE BEEN PAYING THE BILL ON CORRECT TIME,
FOR THE MONTH OF 2020-JANUARY I HAVE BEEN
11:55:05 PM to 21-01-2010 05:18:34 AM. IAM
FREE FROM 2AM TO 8AM ,FOR WHICH I HAVE BEEN CHARGED,
BILL T0702201070515665, I WRITTEN TO COUSTOMER MANAGER WHICH HE TOLD HE WOULD REDUCE THE BILL , FOR WHICH HE HAS DONE BUT HE DID REDUCE FOR AROUND 600MB AROUND 500 RS-- 8865MB IS TOTAL USAGE MINUS 2500 WOULD BE 6365 INTO 80-- 5092RS =527 RS OF REDUCTION HAD BEEN DONE SO SIR HOW DID YOU CALCULATE FOR THIS REDUCTION
Appproxomately 1 GB may be considered as free usage.
11 55P.M to 05.18A.M say 5 1/2 hours. Chargeable 2 hours.
1.74 GB divided by 5 1/2hours 32 MB Average per hour.
so 1.74 GB = 1772 MB minus 64 MB 1008MB may be waived.
THSI WAHT I HAVE WRITTEN TO THE OFFICER

Post screen shot of your usage page as
jpg picture or give the summary given on top.
You can get 1GB deducted for the day in question.
Which is your plan Home 500 Home500c or Home 500C+?
Avoid capital letters.
Para two:
In dispute only Rs 320/= approx
Total.....8865 MB
free......2560 MB ( 2.5GB = 2560 MB)
Bal ......6305 MB
Dispute 1005 MB ( approx) (BSNL waived 600 MB)
Bal ......5300 MB Payable
5300MB x 80 paise =Rs 4240/= for BB excess usage. + taxes at 10.3%

use paragraphs
Please avoid Capital letters.
members read and give attention to all posts.
If it is readable/info presented in proper manner, the response will be quick.
I had to spend much time ,
trying to understand your problem.

sorry for the caps thank u for reply

for the month of 2020-january i have been charged from 11:55:05 pm to 21-01-2010 05:18:34 am

iam
free from 2am to 8am on home 500cplus plan


i written to coustomer manager which he told he would reduce the bill , for which he has done but he did reduce for around 600mb around 500 rs


8865mb is total usage

minus 2500 would be 6365 into 80-- 5092rs =527 rs of reduction had been done


appproxomately 1 gb may be considered as free usage.
11 55p.m to 05.18a.m say 5 1/2 hours. chargeable 2 hours.
1.74 gb divided by 5 1/2hours 32 mb average per hour.
so 1.74 gb = 1772 mb minus 64 mb 1008mb may be waived.
this what i have written to the officer


what should i do.

Take necessary print out and try to meet him in person.

this is a very common error , visiting the CC with a print out will surely solve your problem

Originally Posted by hashir3

IAM A REGULAR CONSTUMER OF BSNL AND HAVE BEEN PAYING THE BILL ON CORRECT TIME, FOR THE MONTH OF 2010-JANUARY UNBILLED I HAVE BEEN CHARGED 1.74209GB EXTRA ON -20-01-2010 11:55:05 PM to 21-01-2010 05:18:34 AM. IAM FREE FROM 2AM TO 8AM , (I THINK MODEM WAS ON FROM 11PM)FOR WHICH I HAVE BEEN CHARGED, IT WILL BE DIFFICULT FOR ME PAY THE BILL FOR WHICH I HAVE NOT USED. PLZ HELP ME OUT WHAT SHOULD I DO AND WHERE SHOULD I GO TO. WHAT ARE MY OPTIONS

the happened to me but in morning hours when my PC is off but modem is on

i use a auto pc shut down
and also schedule downloads in BSNL still i get bill on 8:01 Am
but its ridiculous as i switch off my system at 7.30
i am goin to acc off tomorrow and submitting my details i took print of
with an application

@hashir3 : Please type in normal caps