BSNL - Layman's Review

Pros

Maximum reach, low tariff, cheap hardware, low installation charges

Cons

Customer care virtually do not exist, line problems. Frequent disconnections

I live in a village. For months, I have fancied about getting a high speed connection. For pretty long time, I used to manage with snail fast dial up connection. Similar to rediff.com's advertisement, I used to wait for long time after clicking the inbox's link. It was a joyful moment when at last I got a broadband connection. Let us check some merits and demerits of BSNL Broadband.


First things first. For any connection, we need an infrastructure. There should be a cable to your home to get a broadband connection. Luckily I had a land line at my home. BSNL has a very good reach.

Next we need to think about the installation time. This is an area where BSNL lacks a bit. They normally take infinite time to give a connection after filing an application. I got it after 1.5 months of waiting.

Once they process your application, next come the hardware and financial factor. BSNL supplies Type I and Type II modems at a comparatively low costs. It is 1000 + tax for Type I and 1600 + tax for Type II. If you take it on rent, you can get it for Rs. 50 and Rs.80 respectively.

Initially my plan was Home 250. It had 256 Kbps at that time. Soon I got a huge bill as my system was infected (at least that is what they say). It is a common error on BSNL side. Limited plan was always haunted by huge bills. Then I moved to UL 750 which gives me peace of mind for Rs. 750 per month.

Next is the support from BSNL technical people. I had problem with my port in the exchange. First time, they took 15 days to attend my call. Then I became wiser and used to talk to higher authorities. It helped me get my issue solved fast. The golden rule with BSNL is proper follow ups can do magic.

Plan change is also an issue with BSNL. They have crude laws and procedure for plan change. Hope they will improve with time.

duplicate post ?
http://www.indiabroadband.net/bsnl-b...ns-review.html

No. That is a review of Night unlimited. I couldn't do enough justice to plan details in this thread. So started a separate review for night unlimited. It is undoubtedly the best plan available. Only if you know how to handle it.

BTW, Good morning essbebe

wow.. a lot of layman reviews

Pros mum reach, low tariff, cheap hardware, low installation charges

hey dear the problems u discussed have changed a lot now
u said Customer care virtually do not exist if u want to register complaint of Broadband do it by calling at 1504, there are no more frequent disconnections

Even in villages if u r having a working landline connection then u can get BB connection within 2 days and in 7 days if u need a new landline cnnection.

You are right about the MODEMs cost.


regarding ur extra bill generated

ur plan was Home 250. It had 256 Kbps at that time. so u had 1GB usage and u used it in small tym so extra usage generated huge bill. so its not a error on BSNL side. Limited plan always haunts huge bills coz subscribers do not keep track of their usage.

If u need the support from BSNL technical people. U jst need to call at 1504 for BB complaints and 1503 for Mobile.

if u still hav a prob wid that leave a reply

ur plan was Home 250. It had 256 Kbps at that time. so u had 1GB usage and u used it in small tym so extra usage generated huge bill. so its not a error on BSNL side. Limited plan always haunts huge bills coz subscribers do not keep track of their usage.

Certainly. People should learn a course in best BSNL practises before applying a connection. People are not aware that if they take connection on 20 th, they do not get full 1 GB but 1/3 instead and if they use 1 GB, they are bound to pay extra amount. And that too certainly does not account to the responsibility of BSNL but the customer in a small village to learn this prior to taking connection. Neither does it is BSNL's fault to update the usage on 1st on 20 th (after adding 10 th day's usage), nor not updating the usage details after 2 days of usage or not providing any other means to check the usage for a plan with a very basic usage limit.

hey dear the problems u discussed have changed a lot now
u said Customer care virtually do not exist if u want to register complaint of Broadband do it by calling at 1504, there are no more frequent disconnections

Even in villages if u r having a working landline connection then u can get BB connection within 2 days and in 7 days if u need a new landline cnnection. If u need the support from BSNL technical people. U jst need to call at 1504 for BB complaints and 1503 for Mobile.

Certainly. Admin is planning to lock this section as there are no new threads since BSNL is handling all of them on priority basis.

if u still hav a prob wid that leave a reply

Nothing at all, in fact I am looking for the rep button.

[QUOTE=meetdilip;352295]Certainly. People should learn a course in best BSNL practises before applying a connection.


@meetdilip
you are our resident expert on BSNL.
you should write a special edition
"Dummies guide to BSNL Broadband"

Here is a ready made title page format ...