Thread: Problem

I have been using a BSNL MODEM WA3002G4 and suddenly the internet stops working,even though the DSL light is still ON and then I get a prompt from Internet Explorer saying your internet is not working,please run internet diagnostics.It says switch off/switch on the modem and after three minutes,start using the internet and if it doesn't work,run the diagnostic setup again.So I do that and it says you are having a problem with your ISP.I have attached the results from the Diagnostic Run.I hope you could help me with this problem.

Originally Posted by gallardo2450

I have been using a BSNL MODEM WA3002G4 and suddenly the internet stops working,even though the DSL light is still ON and then I get a prompt from Internet Explorer saying your internet is not working,please run internet diagnostics.It says switch off/switch on the modem and after three minutes,start using the internet and if it doesn't work,run the diagnostic setup again.So I do that and it says you are having a problem with your ISP.I have attached the results from the Diagnostic Run.I hope you could help me with this problem.

Did you check that anybody else is facing the same problem in your area?

Just try and reset the settings of your connection and the modem to the default.

1. Start > run >cmd > ipconfig/all, Post the data here

2. Open modem status page and post the screen shot here.

is your modem shows busy???
what o.s are you working on?

and pls mention something more than just writing "problem" in the header for the topic...

COPY/Paste ipconfig /all data

START RUn type cmd Ok
New window
type ipconfig /all

Recheck modem settings, or RESET the modem
and try "Always On" PPPoE mode, entering UserID PW in modem WAN page.
http://www.indiabroadband.net/bsnl-b...tml#post208783 (UTSTAR WA3002-G4 quick reference)

Originally Posted by meetdilip

1. Start > run >cmd > ipconfig/all, Post the data here

2. Open modem status page and post the screen shot here.

I have attached the ip config data here.

Originally Posted by ashishcw

Did you check that anybody else is facing the same problem in your area?

Just try and reset the settings of your connection and the modem to the default.

No,I don't know of anyone with this problem in my area.

I will do that.

Originally Posted by mickey

is your modem shows busy???
what o.s are you working on?

and pls mention something more than just writing "problem" in the header for the topic...

Yes my modem shows busy.Even Norton Live Update,updates automatically.

I am using Windows XP Home Edition (OEM),Service Pack 3.

I am sorry,I should have explained.The thing is that even though the internet is connected,the browsers I use ( Internet Explorer 8 and Mozilla Firefox 3.5.8 ) do not open the websites,until the modem is restarted (after running the diagnostic utility on Internet Explorer 8),I have to wait for three minutes and then start browsing.

This problem happens once in four to five days.

It is really strange.I live about five kilometers from the BSNL telephone exchange.

it maybe cause of your windows...
are you running non-genuine??

Originally Posted by mickey

it maybe cause of your windows...
are you running non-genuine??

No,I am using a genuine Windows XP Home Edition(OEM),Microsoft Office Home and Student 2007(OEM) and Norton 360 Version 3.0.

I paid Rs 4250 for the Windows XP Home Edition(OEM),Rs 3250 for the Microsoft Office Home and Student 2007(OEM) and Rs 2400 for the Norton 360 Version 3.0.

than it must be a porblem with dns of the provider..

change your dns to open dns, google's etc

Originally Posted by mickey

than it must be a porblem with dns of the provider..

change your dns to open dns, google's etc

I have attached a screen shot of my TCP/IP settings,I am not sure if it an open dns.

Try this

@meetdilip

I will try that .

@meetdilip
when we use "annexure" for the picture, should we again use "insert" when thumbnail is shown ?

example:http://www.indiabroadband.net/showth...531#post268531

I did it for a better user experience.

I updated the firmware of the modem and the manual settings in the TCP/IP are now automatic.The internet is now working fine.