Thread: Bsnl plan change from h500 to ul 750 combo

gave a letter to customer care on 22nd last month and was told the plan will change from 1st July as i requested,but plan wasn't changed when i enquired on the phone,they say it will take 15 days to change the plan and the plan will be changed this month

so is is true,does it take 15 days ? will it change in this month,how i am gonna get billed ?

You can check your status in the BSNL portal. If it says provisioned against your status it means your plan has been changed.
15 days is quite normal. Believe give them more follow-up calls, then only will they change your plan.

Originally Posted by internet_guy

gave a letter to customer care on 22nd last month and was told the plan will change from 1st July as i requested,but plan wasn't changed when i enquired on the phone,they say it will take 15 days to change the plan and the plan will be changed this month

so is is true,does it take 15 days ? will it change in this month,how i am gonna get billed ?

Don't expect plan change to happen in first of every month. It normally take a week. A bit longer depending up on the follow up. Call them regularly and enquire.

You may also try this

Go to data.bsnl.in, log in using your portal ID and password. Under postpaid orders, enter the telephone no in the prescribed format and hit " search order ". Check the status as provisioned and effective date.

thanks for replying dilip & vignesh

Service Effective Date-03/07/2010
Order Status- Future Date
Plan Name-BB Home Combo UL 750

just today they added these info ,earlier it was just abt my h500 order details

,so i was on h500 for 2 days,so how the billing is done ?

Originally Posted by internet_guy

thanks for replying dilip & vignesh

Service Effective Date-03/07/2010
Order Status- Future Date
Plan Name-BB Home Combo UL 750

just today they added these info ,earlier it was just abt my h500 order details

,so i was on h500 for 2 days,so how the billing is done ?

Wait till you see the status as provisioned. Suppose you have 1.5 GB limit in your previous plan, then 2/30 * 1.5 GB is allowed for 2 days. Extra usage will be charged for excess MB. Since you have moved to a UL plan, the rest will not be charged.

its provisioned now,just one last thing dilip ,

if i move to a higher plan later like after 2 to 3 months say ul 1350 one,do i need to pay the deposit amount of 1350 or did bsnl removed the security deposit amount for old bsnl users ,i wasn't charged for this plan change

thanks for your help once again

If you are not charged now and if you move to higher plan, they may charge you one month rent as advance.

Plan change process can take anything for 2 days to 3 weeks. It totally depends upon the efficiency of the people at the exchange and their willingness to do work.

Normally, when you move from a lower cost plan to a higher cost plan, BSNL is prompt to collect the deposit difference. But in case of the reverse scenario, they conveniently forget to refund the deposit.