Thread: selfcare, bsnl portal not working, only NETWORX, huge bill in 500c plan.

Hi friends, i'm using BB 500C plan.
I heard from 2 of my friend that they get huge bill in 500c plan around Rs.5000, Now i'm worried, I got this connection on 30/6/2010. Till now I've downloaded 16073MB in 35hour according to NETWORX,and I've downloaded all things during 2-8 am, and During peak time i just surf facebook and check my mail(usage is not more than 200mb).

But what if they bill me wrong next month..?? I cant check my usage online, as they have not given me bsnl portal id, they told me, I'll get after 1 month only. And when i tried to register on selfcare.sdc.bsnl.co.in, I'm getting this error message after submitting reg fill form: Broadband User ID is Invalid or You do not have Active Broadband in Your Service.

Guys, how can check my usage online?? Networx only helps me to show how much i've downloaded, but i don't TRUST bsnl. plz plz help me, whom should i contact? I contact 1500, then they said about SELFCARE help contact 1957, but nobody is picking call, its ringing only.!!

Do you restart your modem a little after 2.00 am and a little before 8.00 am ? Are you sure that the start and end time of your download fall between 2 -8 slot. If so nothing to worry. You can call the customer care and ask them to check the usage. They will tell you the current values.

If your downloads do not start and end in the 2-8 slot and you downloaded during this period, talk to the accounts officer and try to convince him. You should get the portal ID while you get a connection. Call them and ask your portal ID. They keep it in their records and won't take more than minute to retrieve.

For BSNL Mobile Customer

Step 1: Register land-line number by sending SMS "REG space Landline Number prefixed with STD code" to 52295 i.e.REG <STD code><Landline No> to 52295.

Step 2:After obtaining SMS of sucessfully registration send SMS "BBU space Landline Number prefixed with STD code" to 52295 i.e.BBU <STD code><Landline No> to 52295 for obtaining BB Usage.

For NON-BSNL Mobile Customer

Step 1: Register land-line number by sending SMS "REG space Landline Number prefixed with STD code" to 919448077777 i.e.REG <STD code><Landline No> to 919448077777.

Step 2:After obtaining SMS of sucessfully registration send SMS "BBU space Landline Number prefixed with STD code" to 919448077777 i.e.BBU <STD code><Landline No> to 919448077777 for obtaining BB Usage.

confirm if working.

Originally Posted by meetdilip

Do you restart your modem a little after 2.00 am and a little before 8.00 am ? Are you sure that the start and end time of your download fall between 2 -8 slot. If so nothing to worry. You can call the customer care and ask them to check the usage. They will tell you the current values.

If your downloads do not start and end in the 2-8 slot and you downloaded during this period, talk to the accounts officer and try to convince him. You should get the portal ID while you get a connection. Call them and ask your portal ID. They keep it in their records and won't take more than minute to retrieve.

I just surf facebook, and read blogs, mail before 1am, and then i just disconnect BB at 1am, and reconnect at 2:10am and disconnect at 7:45am. i download only in b/w 2:10am - 7:45am. (Like movies from torrent).

Originally Posted by essbebe

For BSNL Mobile Customer

Step 1: Register land-line number by sending SMS "REG space Landline Number prefixed with STD code" to 52295 i.e.REG <STD code><Landline No> to 52295.

Step 2:After obtaining SMS of sucessfully registration send SMS "BBU space Landline Number prefixed with STD code" to 52295 i.e.BBU <STD code><Landline No> to 52295 for obtaining BB Usage.

For NON-BSNL Mobile Customer

Step 1: Register land-line number by sending SMS "REG space Landline Number prefixed with STD code" to 919448077777 i.e.REG <STD code><Landline No> to 919448077777.

Step 2:After obtaining SMS of sucessfully registration send SMS "BBU space Landline Number prefixed with STD code" to 919448077777 i.e.BBU <STD code><Landline No> to 919448077777 for obtaining BB Usage.

confirm if working.

i sent sms, but still i didnt receive any sms from bsnl.
I'm from PATNA, is sms no. different for this capital?

Originally Posted by coolestboyz

I just surf facebook, and read blogs, mail before 1am, and then i just disconnect BB at 1am, and reconnect at 2:10am and disconnect at 7:45am. i download only in b/w 2:10am - 7:45am. (Like movies from torrent).

If so, nothing to worry. Did you call the customer care and asked for your usage details ?

Originally Posted by meetdilip

If so, nothing to worry. Did you call the customer care and asked for your usage details ?

they told, they cant tell usage, as it will provided after 1month.

How can they act like this ? In my place, I used to check usage details through phone. Hope here they are more professional. Still all the same. If your downloads fall in 2 -8 slot, nothing to worry. If they charge you extra, we can get a refund also.

Try this

Call Nodal officer or Appellate authority. You can find their no on the backside of your bill. Talk to them and seek help. Tell him, that you are still to get your portal ID.

Originally Posted by essbebe

For BSNL Mobile Customer

Step 1: Register land-line number by sending SMS "REG space Landline Number prefixed with STD code" to 52295 i.e.REG <STD code><Landline No> to 52295.

Step 2:After obtaining SMS of sucessfully registration send SMS "BBU space Landline Number prefixed with STD code" to 52295 i.e.BBU <STD code><Landline No> to 52295 for obtaining BB Usage.

For NON-BSNL Mobile Customer

Step 1: Register land-line number by sending SMS "REG space Landline Number prefixed with STD code" to 919448077777 i.e.REG <STD code><Landline No> to 919448077777.

Step 2:After obtaining SMS of sucessfully registration send SMS "BBU space Landline Number prefixed with STD code" to 919448077777 i.e.BBU <STD code><Landline No> to 919448077777 for obtaining BB Usage.

confirm if working.

why i'm not getting sms?

Originally Posted by meetdilip

How can they act like this ? In my place, I used to check usage details through phone. Hope here they are more professional. Still all the same. If your downloads fall in 2 -8 slot, nothing to worry. If they charge you extra, we can get a refund also.

Try this

Call Nodal officer or Appellate authority. You can find their no on the backside of your bill. Talk to them and seek help. Tell him, that you are still to get your portal ID.

Buddy they r saying thta, portal ID is still not made, it takes 30 days after new connection.

try this :
Web Registration for Usage Alerts
download application shown, after registration.
Feedback please.
2
also make an online complaint to all India site.
http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp

i called today at 1957, when i asked why my broadband user id on SELFCARE site it showing "NOT ACTIVE BROADBAND", they replied: "You dont have active broadband, means my BROADBAND connection is still not active in their database",