Thread: Assistance Required (Advanced)

I have an MT841 SmartAX modem, running Windows XP.

The ADSL link turns yellow/orange and remains stable and the rest of the factors appear normal but I'm unable to open any internet page.

My Local Area Connection sends a lot more packets than it receives. This however proves that there is no problem as far as the hardware goes. Can someone help me solve this? Its killing my productivity.

Thanks in advance.

1. Check your splitter. Bypass the splitter and connect directly to modem.

2. Try a friend's modem at your place and try. You may also take your modem to your friends' and check if it is a modem fault.

1.
use this link as reference:
http://mydataone.net/router/mt880.html
2.
Copy/Paste this data ( No edit )
Start RUn type cmd
Ok
new window
type ipconfig /all

3. If possible post Mod mode selected
SNR,
ATTN
Line speed
rate
data from Summary page.
Also check link 0_35 shows Green and click "Note" Icon .

Originally Posted by meetdilip

1. Check your splitter. Bypass the splitter and connect directly to modem.

2. Try a friend's modem at your place and try. You may also take your modem to your friends' and check if it is a modem fault.

No, the splitter isn't the problem. And I'm yet to check it with another computer. Thanks.

Originally Posted by essbebe

1.
use this link as reference:

2.
Copy/Paste this data ( No edit )
Start RUn type cmd
Ok
new window
type ipconfig /all

3. If possible post Mod mode selected
SNR,
ATTN
Line speed
rate
data from Summary page.
Also check link 0_35 shows Green and click "Note" Icon .

1. Some of the pics are broken. I can't quite make it out.

2. ipconfig results are

img38.imageshack.us/i/baband.png/

The 192.168.1.1 gateway results are

img651.imageshack.us/i/bband2.png/

Sorry, the site isn't letting me put up direct links atm.

3. I didn't quite understand how to obtain your 3rd requirement.

3. Type 192.168.1.1 in your browser. ID and password admin. You will find the SNR and Attenuation values in the landing page. If not, browse through.

Please click the "NOTE" icon . Any message you get from modem ?
http://img651.imageshack.us/i/bband2.png/

Check Service information or System Information. menu items.

Originally Posted by meetdilip

3. Type 192.168.1.1 in your browser. ID and password admin. You will find the SNR and Attenuation values in the landing page. If not, browse through.

Oh yes, here it is

img692.imageshack.us/i/bband3.png/

And I didn't quite get the 'NOTE' icon.

Once again, thank you for your time.

And I didn't quite get the 'NOTE' icon.

see in the image. line 0_35 next to green button.
the picture is what you posted.

I hope this is what you asked for.

img38.imageshack.us/i/bband4.png/

Originally Posted by Calm_Tempest

My Local Area Connection sends a lot more packets than it receives.

If in your computer there is no traffic made by you like -- Downloding, uploding, web address surfing but you see your Local LAN Icon ( Place in the task bar blue in colour) sends lots of packets and busy then this is sure your computer gets affected with spyware and virus. This spyware and virus takes all traffic for sending some information to open web and thats why you canot open a web address or browse the internet.

The only way to solve this problem is format your computer and reinstall the operating system. After reinstall of operating system install a Internet security like Kaspersky Internet security.

You have to also make sure that your LAN IP address, Gateway and DNS are set correctly. In your case the LAN IP should be started from 192.168.1.2 and Gateway should be 192.168.1.1 and DNS you can use 192.168.1.1

Before, formatting give spybot s&d a try it can show remove spyware.

Yes I considered that possibility. So I backed up all my data and formatted it. The only files I have on are the system files, hardware drivers and softwares that came along during the installation.

Try Google by IP , put 209.85.153.104 in address bar of ur browser , if google opens then force DNS in your local area connection properties to 8.8.8.8 , 8.8.4.4

Also check proxy settings are not ticked in Internet options -> Connections -> LAN settings

I believe you must have tried factory reset of your modem, if not then try that.
If u have already tried factory reset of modem then Put your modem in "FULL BRIDGE/BRIDGE" mode and create Windows XP connectoid with your broadband username and password and try connecting. If you are able to browse when connected through Win XP PPPoE it will mean modem is at fault.

I think modem is playing up .