Thread: Cannot access Internet on BSNL BB; help re settings welcome

I have a Broadband BSNL connection through WA3002G4 router and Netgear Card installed on my PC. My phone and BB went dead after a storm on June 12. I made several complaints and phone was finally restored on June 25. However, BB has not been restored till date and even though the lights blink on the router indicating connection has been made, I get no ``network'' or no ``internet access'' message. I even tried enabling the LAN in place of wireless but no success.
The BSNL did not respond to my complaint all these days and yesterday the engineer who came could not solve the problem. So I will have to do everyhting myself.
Here are the screenshots of the router. I would like help in restoring my internet connectivity by making changes in the router set up with the assistance from friends here.I am using old model of Tata USB and I have already run a bill of over Rs.5,000!.

Device Info
BoardID:
96338W
Software Version:
1132_061507-3.08L.BSNL_02.
Bootloader (CFE) Version:
1.0.37-8.7
Firmware Version:
WA3002G4-0021.01
Hardware Version:
WA3002G4 1.0
Model Name:
WA3002G4
VDSL Software Version:

Wireless Driver Version:
3.131.35.6.cpe2.0a.s

This information reflects the current status of your DSL connection.
Line Rate - Upstream (Kbps):
861
Line Rate - Downstream (Kbps):
8187
B0 Traffic Type:

B0 Line Rate - Upstream (Kbps):
861
B0 Line Rate - Downstream (Kbps):
8187
B1 Traffic Type:

B1 Line Rate - Upstream (Kbps):
861
B1 Line Rate - Downstream (Kbps):
8187
Line Rate - Upstream (Kbps):
861
Line Rate - Downstream (Kbps):
8187
LAN IP Address:
192.168.1.1
MAC Address:
00-1b-57-f0-2e-bd
Default Gateway:

Primary DNS Server:
192.168.1.1
Secondary DNS Server:
192.168.1.1

----The LAN IP address in the properties is
192.168.1.18
255.255.255.0
192.168.1.1

DNS
218.248.255.194
218.240.255.161


Wireless network connection properties
192.168.1.12
255.255.255.0
192.168.1.1
DNS as above

Check link WA3002_g4 below for screenshots etc.
VPI VCI for Bsnl 0 and 35.
Enable DHCP. Range say 192.168.1.3 to 192.168.1.10
In DNS uncheck " automatically allot DNS " and enter 8.8.8.8
and 208.67.220.220
In computer :
Start network LAn WLAN
properties
Network settings page
select TCP/Ip
Properties
select "Obtain Ip address automatically '
enter same DNs entries
apply save.
feedback.

In modem select Diagnostics
Report failed component/s other than enet 4

Complain to Nodal officer and / or Appellate authority. Email ID and phone no on the back side of your bill. Did you by any chance tried the self care software ?

1.It does not still work.Maybe, something wrong with the following settings:
0/35
1
UBR
pppoe_0_35_1
ppp_0_35_1
PPPoE
Disabled
Disabled
Enabled


0/32
1
UBR
br_0_32
nas_0_32
Bridge
N/A
Disabled
Enabled


8/35
1
UBR
br_8_35
nas_8_35
Bridge
N/A
Disabled
Enabled


8/81
1
UBR
br_8_81
nas_8_81
Bridge
N/A
Disabled
Enabled


0/100
1
UBR
br_0_100
nas_0_100
Bridge
N/A
Disabled
Enabled


14/34
1
UBR
br_14_34
nas_14_34
Bridge
N/A
Disabled
Enabled


1/41
1
UBR
br_1_41
nas_1_41
Bridge
N/A
Disabled
Enabled


---
est the connection to your Internet service provider
Test PPP server connection:
FAIL
Test authentication with ISP:
PASS
Test the assigned IP address:
FAIL
Ping default gateway:
FAIL
Ping primary Domain Name Server:
FAIL

I have lodged several complaints with BSNL top brass at Chandigarh.

From where can I get the self care software.

Test authentication with ISP:
PASS
1.
RESET the modem to factory settings from
Management menu.
2. Now try a "Dialer" mode connection by entering userId/PW
in computer window.
3.if not working
4.access modem settings
IN WAN page select VPI/VCI 0_35.
Rest ignore or delete.
5. Select PPP/PPPoE instead of "bridged"
see link below for screen shots.
6. Still problem
copy/paste data here ( NO edit )
Start RUn type cmd
Ok
new window
type ipconfig /all