Thread: Please help with modem and router troubleshooting

hi friend

plz follow the direction of Meetdilip & essbebe both are genius.

they help every one

good day

I was able to access the BSNL type II modem page after reading a post by essebe where he mentioned to assign IPs and DNS in TCP/IP. Now I have set the modem back to the settings which the BSNL people had configured when I got it on Friday.

I am also getting ipconfig /all properly now

Here is the result:


C:\Documents and Settings>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : acer-29e9b3877f
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Atheros AR5B95 Wireless Network Adapter
Physical Address. . . . . . . . . : F0-7B-CB-8F-E9-89

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR8132 PCI-E Fast Ethernet Controller
Physical Address. . . . . . . . . : 70-5A-B6-CA-EF-ED
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 192.168.1.10
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 8.8.8.8
208.67.220.220




I have also taken a couple of more screenshots of the ADSL page in statistics which are








The PPPoE is not working in the BSNL type II modem and I have to use dialer on PPPoE to connect if I only use it. When I check in WAN page under device info it is showing Authentication failure whereas I have put the correct details and have tried it loads of times. Here is the screenshot of the WAN page




The only thing left is to check the SNR and Attenuation after connecting only the DG834G but I cannot see any such information there. I have tried it several times but dont see any SNR and Attenuation information inside the Netgear DG834Gv5 router/modem interface.

I also found the way to find the SNR and Attenuation in DG834G and I connected and checked it now. It is showing different SNR and Attenuation and surprisingly it is showing better SNR and Attenuation though it is giving extremely crappy speeds. The Netgear DG834G is giving speeds of only around 100 - 200 kbps compared to the 1 mbps + of the BSNL type II modem.

Here is the SNR and Attenuation screenshot of Netgear DG834G only




It is turning extremely confusing. Also I am facing disconnections more frequently since yesterday and my DSL is going off a lot more now. Also it is taking nearly 2-3 rounds of blinking for the DSL light to become stable. Something surely seems to be wrong still.

Any solution or update? I am also going to check with BSNL now about the earth in the line. Last time I checked the value while checking earth was cited as only 120 for me whereas it should be 1016 for a good internet connectivity.

UPDATE: Complained once again about the line to BSNL. Today they sent the BSNL linemen once again. And instead of fixing up the line they screwed up the whole line now. The landline phone has got huge noise now though it was working ok previously. And my internet is disconnecting and showing crappy speeds even with the BSNL type II modem. They are saying they will again come tomorrow to change the telephone and the box where the telephone line at first connects. Those are the only two things remaining to be changed as I have got everything else changed to counter their opinion that there might be earth in those accessories. And the linemen was trying to flee repeatedly this time without fixing and saying line has been fixed. He said the DSL and internet speed is due to broadband department and blah blah and nothing to do with phone line. They I picked up the phone by chance and heard huge noise and realized the mahaan BSNL people had screwed up the line even more instead of fixing. Only god can help BSNL with these kaamchor people .. LOL. Even if BSNL makes the plans 100 mbps I doubt we will ever get it with their crappy linemen and support. The phone line always blames all problems on broadband and vice versa. That is the only thing I have noticed clearly all these years.

please wait for a day or two. If Internet is somehow connected, take screen shot of ADSL statistics (showing high attn) and upload (with BSNL modem in LAN mode only) at http:/tinypic.com
Make a complaint about your problem briefly giving above web site link.
2. If telephone line is noisy, BB is affected.
3. You can ask exchange to disconnect your phone line for say 1 hour and then test BB connection. Check attn etc again. ( see 5b)
4.You can also try without the ADSL splitter in condition 3 above.
5.(a) Telephone can work BB may be unavailable .
(b) Telephone out of order . BB can work.
(c) both telephone and Broadband connections dead.

6.
complaint here only 150 or 200 characters allowed.

http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp

Originally Posted by essbebe

please wait for a day or two. If Internet is somehow connected, take screen shot of ADSL statistics (showing high attn) and upload (with BSNL modem in LAN mode only) at http:/tinypic.com
Make a complaint about your problem briefly giving above web site link.
2. If telephone line is noisy, BB is affected.
3. You can ask exchange to disconnect your phone line for say 1 hour and then test BB connection. Check attn etc again. ( see 5b)
4.You can also try without the ADSL splitter in condition 3 above.
5.(a) Telephone can work BB may be unavailable .
(b) Telephone out of order . BB can work.
(c) both telephone and Broadband connections dead.

6.
complaint here only 150 or 200 characters allowed.

http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp

Thanks for providing the suggestions and especially the link to the grievance registration form as that would be a good way to contact the central BSNL authorities if needed.

I will wait for a day or two as you advised. I am getting internet but DSL is getting disconnected very frequently now and speed is low too. The phone is filled up with a lot of noise since yesterday.

The BSNL linemen who screwed up the lines even more yesterday made a lot of promises that they would change the receiver and box today in the morning itself and blah blah. I received a couple of calls from them and the higher BSNL officials today morning and then I did not hear anything from them till late afternoon. In those calls too they were trying to not fix the noise in the line and telling me to check internet. Then we made a few calls as the afternoon approached to the lineman and he will soon come. At last around 4 o clock I received a couple of calls from the lineman asking if it was ok. I told him it was definitely not ok as I was hearing nearly half deafening noise in the telephone and obviously DSL was going off after every few minutes due to it. Then I did not hear anything from the lineman too.

At last around 5 o clock in the evening I received calls from the second highest BSNL Junior Telecom Officer of my local exchange. He asked if the line was ok and I told him it was surely not ok as he could also hear the huge noise. He is also a big kaamchor and told that the noise must be because of modem being on and if I connect the line directly to the telephone it would not be there. I told him I use a splitter and I have also replaced my old splitter with an even newer brand new splitter (the one I received with Netgear DG834G) but he was on with his excuses. He then told the BSNL lines in my road were not very good and blah blah. I told him that in that case change it gradually. Then he went on with the excuses that PWD does not allow to change the lines etc. I told dad will look after that if needed as he also knows dad is a high ranking officer in the state govt. Then he returned to his real reason that BSNL did not want to change the lines as there are lesser BSNL lines in that area. He also told that he had sent the linemen with the receiver and the box and asked me if they had changed it. I told him they did not come to my house neither did they change it. Then he said he will talk to them tomorrow as it was near 5:30 in the evening and nothing could be done today. After that the call ended.

Then to counter his false excuse that the modem was bringing the noise in the phone line, I immediately removed the modem and directly connected the box to the receiver as a normal phone. Then I again called him immediately from the same noisy phone line itself and said that I removed the modem and splitter and directly connected the phone line to receiver. Now can he hear the noise. He was caught then and there and then he said yes there must be problem with the line. LOL . He said he will talk to the linemen again tomorrow and take care of my line. I really hate these BSNL employees who are massive kaamchors and only depend on excuses. My dad is a senior govt. officer and much higher in rank and seniority to most of the BSNL officers yet he even works for upto 12-14 hours a day sometimes to make sure that his office work in all honesty and diligence. The BSNL senior officers take my line on somewhat priority as they also need dad's help sometimes. I sometimes think that if my own line is so bad after being taken on such priority and being on a comparatively higher plan (1350) then what will happen to the more aam aadmi who are on much lower plans. Not to mention that I pay the linemen extra tips almost every month as there are some or the other problem with the line almost every single month. Only GOD can help BSNL with these bunch of big kaamchors.

Anyways I will wait for one or two days or I am going to complain using the link your provided. Hopefully that will go to the central BSNL officials as I have direct contact with most of the high ranking local BSNL officials and every BSNL official seems to be bigger kaamchor than the next one. No wonder that BSNL went into heavy losses this year when a whole bunch of kaamchor employees are filled up in the company. Their plans have improved but to be frank unless they improve their service and make their employees move away from the "sarkari" laziness then they wont be able to compete with other providers like airtel easily. Wish airtel ever came to my hometown where I am residing for the last two years. I would have taken it in a second. At least their employees would have been a lot more diligent than these BSNL people who dont take their work seriously as they seem to be not worried at all about giving their efforts for a "permanent sarkari naukri".

UPDATE: Today the linemen worked on the line again and it is finally fixed. They said they changed some BSNL cables too in my line and both the internet and telephone are working fine now. I also tried with the new Netgear DG834Gv5 which was not working even when the phone noise stopped a few days ago and even that is working. BSNL type II modem is also working and everything is perfectly fine. Internet speed is not fluctuating that much too now is almost constant at 1.5 mbps + with both the Netgear DG834Gv5 as well as the BSNL type II modem. Dont need to worry about configuring PPPoE in the BSNL type II modem too now which was not working as I will use my Netgear DG834Gv5 modem cum router.

Here is my latest speed test results







Yahoooooooooo ... after two weeks my line is fully fixed now .. thanks essebe and others for the help.

Here is also the SNR and line attenuation in the Netgear DG834G and it has also improved today.

Congrats.
Please back up present settings of both units.
see under Maintenance
Save to say C:/My Documents/ dnaA211-I settings and for netgear unit.

Originally Posted by essbebe

Congrats.
Please back up present settings of both units.
see under Maintenance
Save to say C:/My Documents/ dnaA211-I settings and for netgear unit.

Thanks a lot essbebe for all the help and also for reminding me to backup the settings. I have also backed that up. I did not change anything today in the Netgear and it was probably not due to the configuration but for the BSNL line at that time. Anyways I have backed it up right now and I will also backup the type II modem when I connect it. Thanks a lot for your help once again and for your support.