1. #1
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    Default Please help with modem and router troubleshooting

    I have been using the Nokia Siemens 2110 modem with my Netgear WGR614 v9 wireless router. I had configured it myself and everything was working absolutely fine for the last 2 years. But yesterday my internet suddenly went off when I woke up. Then I tried entering the router page at 192.168.1.1 which was working fine for all these years but it showed the message that the Netgear router had changed its router login IP to 10.0.0.1 as there was conflict with IP. I configured the router again in the 10.0.01 address from where I logged in and could get my internet working.

    But then I wanted to check what was causing the conflict. So, I removed the router and directly connected my computer through LAN cable to the Nokia Siemens 2110 modem. I typed in 192.168.1.1 and saw that there was a login screen. I tried a few logins and it worked with admin/admin . So, it means that 192.168.1.1 is being taken up by my modem and I never knew that Nokia Siemens 2110 is a GUI modem till date and always thought of it being a basic modem. I do not want anything from the modem as I will configure everything through the Netgear router. So, is there any way to remove the 192.168.1.1 assigned to the modem so that it can be used by the router. Will setting up bridge mode work on the Nokia Siemens 2110 modem and will it remove the default IP assigned to it so that my router can use it.

    Please help. I dont know how this problem suddenly take place after nearly two years.


    I saw somewhere in the forum that I can configure bridge mode from Internet connection settings under Configuration section in the modem page. So, I am also attaching screenshots of the present Internet connection screens and two tabs.

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    Thank you for the post!
    I need this!

  3. #3
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    A.see this link and download user manual. for C2110.
    BSNL BROADBAND MODEM DRIVERS (Unofficial site): NOKIA SIEMENS C2110 CONFIGURATION GUIDE
    bsnlbbmodemdrivers.blogspot.com/2010/01/nokia-siemens-c2110-configuration-guide.html
    Para two :
    1.
    Any hardware connected will have a local IP address.
    for most modems default is 192.168.1.1 admin admin.
    2.
    You can allot 192.168.2.1 to netgear.
    3.
    Select 0_35 last line and select "Bridged" in your pic No 1 PPP/PPPoE preferred. ( enter userID/Pw in wan page etc ).
    4.
    Scroll the options and select Annex A your pic no 2.
    5.
    Enable DHCP range 192.168.1.1 to192.168.1.15
    6.
    see this link for step by step instructions.
    http://www.calcuttatelephones.com/da...tall/mu09.html
    7.
    Do not try any FW upgrade now for siemens C2110.
    Feedback.

  4. #4
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    Quote Originally Posted by essbebe View Post
    A.see this link and download user manual. for C2110.
    BSNL BROADBAND MODEM DRIVERS (Unofficial site): NOKIA SIEMENS C2110 CONFIGURATION GUIDE
    bsnlbbmodemdrivers.blogspot.com/2010/01/nokia-siemens-c2110-configuration-guide.html
    Para two :
    1.
    Any hardware connected will have a local IP address.
    for most modems default is 192.168.1.1 admin admin.
    2.
    You can allot 192.168.2.1 to netgear.
    3.
    Select 0_35 last line and select "Bridged" in your pic No 1 PPP/PPPoE preferred. ( enter userID/Pw in wan page etc ).
    4.
    Scroll the options and select Annex A your pic no 2.
    5.
    Enable DHCP range 192.168.1.1 to192.168.1.15
    6.
    see this link for step by step instructions.
    C2110 (Type-A) ADSL MODEM MULTIUSER CONFIGURATION
    7.
    Do not try any FW upgrade now for siemens C2110.
    Feedback.

    Hi essebe,

    Thanks for replying. How as 192.168.1.1 working for all these years for my Netgear even though everything was the same throughout.

    Secondly, is there any problem if the netgear IP reamins 10.0.0.1

    I am not much worried about the IP to be frank but what different will assigning 192.168.2.1 and 10.0.0.1 make. 10.0.0.1 is working right now after it automatically got changed. So, will it be any problem if I let it remain 10.0.0.1 as of right now as everything seems to be working.

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    Thumbs up Configuring Thomson Speedtouch 716v5 (wired) modem with BSNL Dataone

    I am unable to configure the modem for use with my broadband service provider (Bharat Sanchar Nigam Limited). Please help me in configuring the product with my broadband service provider. BSNL is not providing me support for this modem cum router. I use a connection that is 'always on' and currently using a HUAWEI SMARTAX MT882 ADSL MODEM for the connection. But I am unable to configure this 716 with the broadband connection. Please help me in this regard urgently.

  6. #6
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    Enter VPI/ VCI as 0-35. Enter your ID without @bsnl.in. These are the only changes you need to make for a BSNL connection.

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    Default Configuring Thomson Speedtouch 716v5 (wired) modem with BSNL Dataone

    Configuring Thomson Speedtouch 716v5 (wired) modem with BSNL Dataone

    I need the complete configuration details
    I have made the required changes but even after changing, it is not working.

  8. #8
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    The above mentioned are the only BSNL specific steps while configuring. After that you need to configure your modem just like you do it in PPPoE or Bridge.

    Use this guide, it may help. Different modems though

    BSNL BROADBAND MAIN MENU

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    Default Configuring Thomson Speedtouch 716v5 (wired) modem with BSNL Dataone

    Please give me the total tutorial for connection bsnl dataone from this router/modem.

  10. #10
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    Quote Originally Posted by essbebe View Post
    A.see this link and download user manual. for C2110.
    BSNL BROADBAND MODEM DRIVERS (Unofficial site): NOKIA SIEMENS C2110 CONFIGURATION GUIDE
    bsnlbbmodemdrivers.blogspot.com/2010/01/nokia-siemens-c2110-configuration-guide.html
    Para two :
    1.
    Any hardware connected will have a local IP address.
    for most modems default is 192.168.1.1 admin admin.
    2.
    You can allot 192.168.2.1 to netgear.
    3.
    Select 0_35 last line and select "Bridged" in your pic No 1 PPP/PPPoE preferred. ( enter userID/Pw in wan page etc ).
    4.
    Scroll the options and select Annex A your pic no 2.
    5.
    Enable DHCP range 192.168.1.1 to192.168.1.15
    6.
    see this link for step by step instructions.
    http://www.calcuttatelephones.com/da...tall/mu09.html
    7.
    Do not try any FW upgrade now for siemens C2110.
    Feedback.


    One more thing. Is the modem in bridge mode right now and will putting the modem in bridge mode solve the IP conflict problem. Will the 192.168.1.1 work for my router if the modem is put in bridge mode. If so, how do I put the Nokia Siemens 2110 modem in bridge mode.

    Your help would be highly appreciated. If anyone else knows then please feel free to reply too.

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    @arupluv74
    1.
    Confirm in which mode you tried ? see picture.
    2
    Do you have installation CD?
    3.
    Purchased from dealer or from another ISP?
    4.
    Key point for BSNL VPI/VCI 0 and 35
    could you select it ?
    5
    For your unit manuals etc in English language.
    Thomson SpeedTouch Türkiye
    6. Feedback
    item wise will be appreciated.

    wait ........ uploading picture
    will be deleted after your reply.
    Last edited by essbebe; 6th October 2011 at 06:59 PM.

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    Quote Originally Posted by essbebe View Post
    A.see this link and download user manual. for C2110.
    BSNL BROADBAND MODEM DRIVERS (Unofficial site): NOKIA SIEMENS C2110 CONFIGURATION GUIDE
    bsnlbbmodemdrivers.blogspot.com/2010/01/nokia-siemens-c2110-configuration-guide.html
    Para two :
    1.
    Any hardware connected will have a local IP address.
    for most modems default is 192.168.1.1 admin admin.
    2.
    You can allot 192.168.2.1 to netgear.
    3.
    Select 0_35 last line and select "Bridged" in your pic No 1 PPP/PPPoE preferred. ( enter userID/Pw in wan page etc ).
    4.
    Scroll the options and select Annex A your pic no 2.
    5.
    Enable DHCP range 192.168.1.1 to192.168.1.15
    6.
    see this link for step by step instructions.
    C2110 (Type-A) ADSL MODEM MULTIUSER CONFIGURATION
    7.
    Do not try any FW upgrade now for siemens C2110.
    Feedback.


    I have ordered for a netgear wireless router cum modem today. My internet is behaving quite oddly in the last few days and the router IP is getting back to 10.0.0.1 repeatedly. I thought it better to remove the headache and so went for the router cum headache as I think there wont be any IP conflict problem now. The new router cum modem I have ordered is DG834G and it looks exactly like my present netgear router wgr614 v9. I see a lot of configuration tutorials here too and so went for it.

    Essebe now I want to give back the modem which I am paying a monthly price back to BSNL. Can I do so and how do I do that. Any idea? I dont want to pay the modem rent as I will anyways be using the new router cum modem.

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    Essebe now I want to give back the modem which I am paying a monthly price back to BSNL. Can I do so and how do I do that. Any idea? I dont want to pay the modem rent as I will anyways be using the new router cum modem.
    Option A:
    You can surrender the modem taken on rent nd get the modem security deposit adjusted in future bills. When you retutn the modem get an ack in your copy of application.
    Option B:
    You can buy the modem geting a discount of 50% of rent paid so far and retain the modem.
    Option C:
    You can retain the modem as standby( backup )

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    Quote Originally Posted by essbebe View Post
    Option A:
    You can surrender the modem taken on rent nd get the modem security deposit adjusted in future bills. When you retutn the modem get an ack in your copy of application.
    Option B:
    You can buy the modem geting a discount of 50% of rent paid so far and retain the modem.
    Option C:
    You can retain the modem as standby( backup )

    I received the Netgear DG834G v5 router cum modem a few days ago. Meanwhile my internet was not working properly for many days. The BSNL technicians came several times and were trying to detect the problem.

    I thought the line was bad and so my speed was slow. I was getting speeds of 100kbps - 400 kbps and they were changing frequently whereas I am on the 1350 plan which usually gives me 2mbps. I configured the router cum modem and it was connecting to internet but giving terrible speeds. I also used the brand new splitter I received with it and the cables and so everything was new too. I tried the BSNL modem I have right now too and bypassed the router yet it was giving terrible speeds and behaving erratic. The BSNL people tried to clear up both the line as well as the broadband settings from their end several times in the past couple of weeks. The BSNL guys have also come at least around 4-5 times in the last two weeks both the line as well as the broadband department combined. Today they came again and tried to connect their own modem. And as soon as they connected their own modem I started to receive 1.5 mbps+ as I used to receive before all this problem happened. I was like WTF and I again connected my netgear DG834Gv5 and tried again and it was again giving shitty speeds. Then I tried with the old BSNL modem and it was also giving shitty speeds. Finally to check that the normal speed was not a fluke I again told them to connect their modem. And when I tried to check the speed it was again normal with their modem.

    Now please give an idea as what the problem might be. My netgear DG834Gv5 is brand new and all accessories are also new. So, I dont understand what is the problem. I have setup the router in this manner

    http://www.indiabroadband.net/broadb...4g-router.html

    I also tried directing connecting through LAN and switching off wireless to check if problem is with wireless. But my speed still is working erroneously.

    One more question. After my DSL light of Netgear DG834Gv5 becomes stable it takes sometimes upto a 2-5 minutes for the Internet light to become green from red. Once or twice it becomes green in 10-15 seconds too but mostly it takes a long time and several minutes. I am really confused with all these. I will probably get my present Type 1 BSNL modem replaced by a Type II BSNL wireless modem which the guys brought today but does anybody have any idea why is all this problem arising.

    Are there any settings in Netgear DG834Gv5 modem cum router for which the broadband speed is slow right now. Or is it that BSNL Type II modem is too powerful that line problem does not affect it.

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    in your modem try mod mode Gdmt.
    Enter dns 208.67.220.220 and 8.8.8.8
    give feedback.
    Check speed here only. and report.
    http://mybroadbandspeed.co.uk
    Last edited by essbebe; 29th July 2010 at 10:03 PM.

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    Quote Originally Posted by essbebe View Post
    in your modem try mod mode Gdmt.
    Enter dns 208.67.220.220 and 8.8.8.8
    give feedback.
    Check speed here only. and report.
    My Broadband Speed - Broadband Speed Tester


    Hi essebe,

    I tried a variety of speedtests with various combinations/configurations right now. At first I will post the screenshot and then explain. Here is the screenshot of the 7 speed tests I ran right now.




    At first I ran the speedtest at your mentioned site with the present settings i.e. LLC based 0 35 and with Auto Mode with automatic DNS from BSNL. The speed then was:

    Today 19:01 371 kbps (46.4kB/s) 404 kbps (50.5kB/s)

    Then I tried configuring ADSL(G.DMT) as the mode as you advised and applied it to Netgear. But the router's DNS and internet lights completely went off and did not return at all. I waited for a long time but it never returned. Even the fast blinking as it happens when the DSL light is about to be stable was not happening.

    So, after a long wait I tried with ADSL2+ as the mode. The lights returned back then and my internet was working again. Then I ran a speedtest and the results were

    Today 19:19 220 kbps (27.5kB/s) 632 kbps (79kB/s)

    Thereafter I tried Annex M as the mode and this time the DSL lights returned but the internet light was down even after a long wait.

    So, I left it and again tried ADSL(G.DMT) with the custom DNS IPs you mentioned. But the DSL and Internet lights never returned back like it happened previously.

    Then I tried ADSL2+ with the custom IPs you mentioned and the lights and internet returned. I ran a speedtest then and it showed

    Today 19:30 118 kbps (14.8kB/s) 238 kbps (29.8kB/s)

    After that I tried auto mode with the custom IPs you mentioned and then a speedtest showed this

    Today 19:33 109 kbps (13.6kB/s) 119 kbps (14.9kB/s)

    After that I tried complete OpenDNS as custom DNS with both the 222 and 220 IPs and with ADSL2+ mode. The speedtest then showed this

    Today 19:37 125 kbps (15.6kB/s) 142 kbps (17.8kB/s)

    After that I tried OpenDNS IPs with auto mode too and speedtest showed this

    Today 19:40 89 kbps (11.1kB/s) 215 kbps (26.9kB/s)

    At last I removed all custom DNS and all other settings and set it back to auto mode with automatic DNS from BSNL and the speedtest showed this

    Today 19:43 129 kbps (16.1kB/s) 403 kbps (50.4kB/s)



    You might have noticed that how the speed suddenly changes and is nowhere near to 1mb leave apart the 2mbps plan I am on. It has been happening such for many days. I have got one BSNL modem, one netgear WGR614v9 router and my new DG834Gv5 modem cum router. I have tried all of them and nothing seems to be working. That is why when suddenly the speed showed 1.5mbps+ with the modem the BSNL guys brought I was like WTF. It was magical to be frank as nothing seemed to work but that modem brought by BSNL technicians suddenly brought up my normal speeds. I am utterly confused as I cannot make out where it might be wrong. I have used the Netgear router for many years and it was working perfectly fine before this problem. The new Netgear DG864G v5 modem cum router interface is nearly similar to my old WGR614 v9 router except the modem part. So, I am not sure where I could have messed up if any messing up has happened.

    To be frank I am confused as well as pissed off for the last two weeks due to the internet. Even after all these loads of modems and routers and spending so much on them my internet is still not working. I will try to get my BSNL type I modem replaced by a type II wireless modem tomorrow which the BSNL guys brought today and which actually returned my normal speeds. But I am still not sure why my old modem and router won't work which has been working for so many years and even my brand new modem cum router not work to give me proper speeds. Any guidance on a solution would be highly appreciated.

    One more thing. Every time the Netgear modem cum router restarts or even my old combination restarts the speed range shows different mostly from the previous ones since this problem started. You can get an idea from the difference in speed range in the above speedtests I mentioned too.

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    1
    You may try tcp optimizer from speedguide.net.
    2
    .From your reports, it appears you got reasonable speed with BSNL Test modem/router.
    This precludes any changes in computer system settings.
    3.
    If you post ALL the screen shots of C2110 with FW data , may be we can find what is the reason for slow speed, and whether a FW update is required.
    @Indranil has same unit and may comment.
    4.
    required : device info/connection status / wan page / Mod selected/. LAN / DNS/ .
    Disable Annex M.
    confirm speed tests were made in LAN mode.( not wifi mode )

    REFERENCE:http://www.calcuttatelephones.com/da...tall/mu09.html

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    Quote Originally Posted by essbebe View Post
    1
    You may try tcp optimizer from speedguide.net.
    2
    .From your reports, it appears you got reasonable speed with BSNL Test modem/router.
    This precludes any changes in computer system settings.
    3.
    If you post ALL the screen shots of C2110 with FW data , may be we can find what is the reason for slow speed, and whether a FW update is required.
    @Indranil has same unit and may comment.
    4.
    required : device info/connection status / wan page / Mod selected/. LAN / DNS/ .
    Disable Annex M.
    confirm speed tests were made in LAN mode.( not wifi mode )

    REFERENCE:C2110 (Type-A) ADSL MODEM MULTIUSER CONFIGURATION

    I am going to BSNL office right now to get the C2110 replaced with a Type II Wireless one. Let me check that out first as the type II modem brought by the BSNL technicians yesterday worked fine.

    Even if I assume that something must have gone suddenly wrong in the BSNL modem and my router I had been using for so many years, then why is my brand new Netgear DG834Gv5 router cum modem also not helping. What can possibly be wrong with that as that is brand new and has been configured as per the guides I saw here. I also hard reset the router yesterday and again setup from scratch. But still the speeds are terribly slow. Any idea why that brand new DG834G is not working.

    Right now I am going to replace the old BSNL modem with the wireless one. Hope that resolves the problem. But still not sure why even the Netgear DG834G not work properly.

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    Let us all be known, what is the result?

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    Quote Originally Posted by mvb4u View Post
    Let us all be known, what is the result?

    I got the modem replaced by the type 2 wireless modem from BSNL which is bsnl DNA A211-I . The BSNL guys also configured the modem in their office by setting up PPPoE, encryption etc. They said that I just need to connect the modem in my home line and internet light would switch on and all the laptops etc. would also connect automatically with wireless with the WEP encryption he set. Then I came home and connected the modem to my internet line. I waited for 5-10 mins and the internet light never turned on. I was again like WTF. Then I connected one of my laptops through LAN cable to check if internet was working and it was not working again. Thereafter I created a manual internet connectional through the Windows and then clicked on the BSNL icon on my desktop and it worked. The speed was showing up near 1mbps at the most and it had surely improved than earlier though nowhere near the 1.5 mbps + I received before all the problem happened. Thereafter I also tried opening the modem page. I found one of the guides for configuring PPPoE at:

    http://www.indiabroadband.net/bsnl-b...reference.html

    and I configured it accordingly again to check that why does the modem not work without the manual windows connection dialing. But it was not connecting at all without the manual dialing from Windows desktop icon I created. After that I went to WAN page and it showed up Authentication error in PPPoE mentioned whereas the username and password is working fine everywhere including the dialler connection I created from Windows. Right now I have put the modem on bridge mode and am again connected my old Netgear WGR614v9 router to go wireless. It is working now somewhat with that combination but both the modem and router are now showing wireless. I simply want all this **** to stop and am really pissed off now as I have wasted nearly half of my day today too in all this. I would have liked a 1.5mbps + download speed and 512 kbps + upload speed and using only one modem / modem cum router. It seems I have got two devices to do that work including the BSNL type II wireless router and the Netgear DG834G router I bought recently but none of them are doing the work.

    And I have to also mention how much product knowledge the great people in BSNL have. The person who configured the modem in the headoffice in my city told that I cannot change the modem admin password of the BSNL type II modem. He also told me to use a 64bit encyrption and that too of only 5 characters for wireless security. He does not even understand what WPA-PSK security is and that he can also use a 10 character hexadecimal password instead of just a 5 character one. It was written in the password field itself that a 10 character hexadecimal password is allowed and 5 character ASCII password is allowed but he was still not sure to do so. And when he said that BSNL modem login password cannot be changed then I was like WTF. I said him that what is the benefit of wireless security if admin/admin username/password works as this is the default for a lot of modems and routers. But he was also puzzled as he realized the loophole but he was adamant that the modem password cannot be changed from admin. And he does BSNL modems all throughout the day for all these years. I checked the modem interface in my home and found the option to change password under access control and changed it instantly. After seeing the product knowledge of the main person who configures the BSNL modems at the headoffice of my city I was thinking that only GOD can help BSNL and their employees. Maybe I can understand most modems/routers a lot better than they do although they do that work day after day for so many years.

    Anyways my problem is looking far from over and I am not sure what to do. I will remove bridge again and tell them to configure the type II modem now. Frankly speaking I feel there is problem with the line still and so would make sure that everything is fixed before giving them relief. BTW the BSNL guys also said that there is no reason a brand new Netgear modem cum router like my DG834G wont give good speeds if my line is fine.

    Meanwhile my latest speed test




    The speed has improved but nowhere near my 1350 plan and I had to also connect my Netgear router in addition to the BSNL modem as that is not taking the PPPoE settings alone as mentioned earlier.
    Last edited by shahrukhbachan; 30th July 2010 at 08:12 PM. Reason: Automerged Doublepost

  21. #21
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    1.
    DNA A211-I may need a software update.
    later. NOT NOW>
    2.
    Feedback
    (a)
    Open your modem settings 192.168.1.1/main.html
    and see under statistics ADSL.
    Post screenshot as JPG Annexure here.
    (b)
    Start RUn type cmd Ok
    New window
    copy/paste data here
    type ipconfig /all

    (c)
    also post screen shot of device info.

  22. #22
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    Quote Originally Posted by essbebe View Post
    1.
    DNA A211-I may need a software update.
    later. NOT NOW>
    2.
    Feedback
    (a)
    Open your modem settings 192.168.1.1/main.html
    and see under statistics ADSL.
    Post screenshot as JPG Annexure here.
    (b)
    Start RUn type cmd Ok
    New window
    copy/paste data here
    type ipconfig /all

    (c)
    also post screen shot of device info.



    Ok I removed the Netgear router and directly connected the BSNL type II to one of my laptops. Then I took screenshot of the ADSL screen at first forgetting that it was in bridge mode. Here is that screenshot




    Then I remembered about the bridge mode and then configured the modem in PPPoE mode again with the settings correctly and saved and reboot the modem. Then the took the ADSL screenshot again in the Statistics page as you mentioned. Here is the screenshot of the modem in PPPoE mode configured.




    I did not notice the second part of your post till then where you mentioned to paste ipconfig /all with only the BSNL type II modem connected.

    Sorry for that. I have already removed PPPoE from the modem for now and put it in bridge mode. I also disabled wireless from the modem settings to make it behave only as a pure modem. Then I also connected my Netgear and am on the net right now through Netgear.

    Please check if only the two above screenshots can help. I will have to bypass and configure the whole thing again if I have to take the ipconfig /all with the BSNL modem only connected. But I will do so if you need it. Please inform me if you would also require that. I had ran an ipconfig /all at that time but on my own and without seeing the post. I remember some of the values and I can tell you if you need any particular setting. Otherwise I will again do the whole process again and provide you with the complete ipconfig /all information.


    Also one more speedtest after the latest configuration


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    UPDATE: low speed with any modem
    DNA A211-I adsl modem +wifi (2) Netgear DG 834G: 3 in one NEW
    1.
    The critical "blood test" shows your Download SNR is very low 5.8 dB and Blood pressure , I mean Attenuation 46 dB too high ! picture thanks to @meetdilip

    2.
    I was misled by your earlier report that you got good speed when bsnl used their test modem/router !
    3.
    It does not make much difference whether you are in "Dialer" mode or "Always On" PPP/PPPoE mode. latter required to connect multiple computers, either in lan mode or wifi mode.
    4.
    The speed also will reduce when tested in wifi mode. Data transfer 54 Mbps compared to Lan 100 Mbps.
    5.
    The bandwidth is also shared with different computer/s.

    Para two :
    6.
    Now you can do the same set up with DG834gmodem/router and compare only SNR/ATTN data. Mod mode GDMT usual .
    7.
    Reduce the number of phones ( max 3 or 4 ) Connected AFTER the ADSL splitter.
    ( No extension phone to be connected in any room without additional adsl splitters )
    8.
    Check contacts fro rusting/black joints/oxidization etc.
    Use new Rj11 rj45 short cables. Inspect incoming BSNL line for high resistance
    joints etc.
    9.
    If you are far away from the Exchange not much improvement expected.

    10. Feedback ipconfig /all needed. in any mode. Lan and or wifi mode.

    11. Since you have spare modem+wifi ,
    can try FW upgrade for DNA A211-I . after trying other options.
    (see link below. wa 3002-g4.)
    Last edited by essbebe; 31st July 2010 at 01:19 AM.

  24. #24
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    Your snr margin is very low and line attunation is very high, I was surprised to see a stable connection with these values.Ask the bsnl people to check your line and fix the line problem first, stating there is a problem with line. At such snr margin and line attenuation figures I faced many disconnection problems after persuing them a lot I got my problem solved. First of all, without checking any thing, they say your modem is fault, to exclude this I got neighbours modem and put it at my place and It also disconnected like my own one and I put my modem in neighbour's place and it showed a stable connection then they believed that fault is not with the modem and started troubleshooting. In my case it took nearly a week to fix the problem after many calls and rounds to their office and calls to their higher authorities.

    Any way as you also have two modems and follow up them like anything until your line stats and your speed comes to the promised speed of your plan.

  25. #25
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    Quote Originally Posted by essbebe View Post
    UPDATE: low speed with any modem
    DNA A211-I adsl modem +wifi (2) Netgear DG 834G: 3 in one NEW
    1.
    The critical "blood test" shows your Download SNR is very low 5.8 dB and Blood pressure , I mean Attenuation 46 dB too high ! picture thanks to @meetdilip
    http://img502.imageshack.us/ifs/246/.../2/snrattm.jpg
    2.
    I was misled by your earlier report that you got good speed when bsnl used their test modem/router !
    3.
    It does not make much difference whether you are in "Dialer" mode or "Always On" PPP/PPPoE mode. latter required to connect multiple computers, either in lan mode or wifi mode.
    4.
    The speed also will reduce when tested in wifi mode. Data transfer 54 Mbps compared to Lan 100 Mbps.
    5.
    The bandwidth is also shared with different computer/s.

    Para two :
    6.
    Now you can do the same set up with DG834gmodem/router and compare only SNR/ATTN data. Mod mode GDMT usual .
    7.
    Reduce the number of phones ( max 3 or 4 ) Connected AFTER the ADSL splitter.
    ( No extension phone to be connected in any room without additional adsl splitters )
    8.
    Check contacts fro rusting/black joints/oxidization etc.
    Use new Rj11 rj45 short cables. Inspect incoming BSNL line for high resistance
    joints etc.
    9.
    If you are far away from the Exchange not much improvement expected.

    10. Feedback ipconfig /all needed. in any mode. Lan and or wifi mode.

    11. Since you have spare modem+wifi ,
    can try FW upgrade for DNA A211-I . after trying other options.
    (see link below. wa 3002-g4.)
    Quote Originally Posted by mvb4u View Post
    Your snr margin is very low and line attunation is very high, I was surprised to see a stable connection with these values.Ask the bsnl people to check your line and fix the line problem first, stating there is a problem with line. At such snr margin and line attenuation figures I faced many disconnection problems after persuing them a lot I got my problem solved. First of all, without checking any thing, they say your modem is fault, to exclude this I got neighbours modem and put it at my place and It also disconnected like my own one and I put my modem in neighbour's place and it showed a stable connection then they believed that fault is not with the modem and started troubleshooting. In my case it took nearly a week to fix the problem after many calls and rounds to their office and calls to their higher authorities.

    Any way as you also have two modems and follow up them like anything until your line stats and your speed comes to the promised speed of your plan.

    Thanks for the help. I never knew about SNR or Attenuation till you mentioned here. I tried to bypass the router again right now to take the value of SNR and Attenuation. But today after I am bypassing the Netgear router and when I am trying to connect directly through LAN to the BSNL type II modem then I cannot open the modem page. I tried typing 192.168.1.1 to open the modem page but it is not working. I also tried ipconfig then and it was not showing any of the address as 192.168.1.1 or any such familiar login IPs. I am not sure if putting the type II modem on bridge and removing wireless is the reason behind it. But I cannot open the modem page now and so cannot give any details.

    Anyways the combination I made earlier of BSNL type II modem in bridge mode with no wireless and using Netgear WGR614v9 router for wireless is working ok. Though the speed is fluctuating a bit but at times I am also getting 1.5 mbps + speeds and upto 600 kbps + uploading speeds. However, I would have liked to use only one modem cum router either the BSNL type II wireless modem or the new Netgear DG834Gv5 modem/router. It is evident that my internet line is still bad as you told me from the SNR and Attenuation values and as I can also make as I face disconnections a few times a day. But the overall speeds have improved a lot. I dont have much hope from BSNL fixing my line as I have been going to their highest authorities too in the last few weeks but nothing much have happened. They send linemen and broadband people but they are highly incompetent as expected. The only good thing they did till now is to bring their type II modem which seems to be really a very powerful modem even in this crap internet line. Even my netgear was showing less than 500 kbps whereas their type II modem has given me upto 1.7 mbps in this connection though it keeps on changing at different times. But now the average speed is mostly near 1mbps and above. I am really confused whether to call them to fix the line as they more often screw up the line more than fixing it in most cases.


    It does not make much difference whether you are in "Dialer" mode or "Always On" PPP/PPPoE mode. latter required to connect multiple computers, either in lan mode or wifi mode.
    So do you mean that I cannot use this type II wireless modem of BSNL as a router where I can set PPPoE in the modem and so that the computers automatically connects like it does in a router. Will I always need to create the dialer icon or can the computers automatically connect like it does in a router.

    I am making most tests in LAN mode especially for the screenshots etc. The speedtests are done on wifi mode mostly and you are correct about it. I dont keep other computers open when making the speedtests.


    Para two :
    6.
    Now you can do the same set up with DG834gmodem/router and compare only SNR/ATTN data. Mod mode GDMT usual .
    7.
    Reduce the number of phones ( max 3 or 4 ) Connected AFTER the ADSL splitter.
    ( No extension phone to be connected in any room without additional adsl splitters )
    8.
    Check contacts fro rusting/black joints/oxidization etc.
    Use new Rj11 rj45 short cables. Inspect incoming BSNL line for high resistance
    joints etc.
    9.
    If you are far away from the Exchange not much improvement expected.

    10. Feedback ipconfig /all needed. in any mode. Lan and or wifi mode.

    11. Since you have spare modem+wifi ,
    can try FW upgrade for DNA A211-I . after trying other options.
    (see link below. wa 3002-g4.)

    I will try that again later with the DG834Gv5 and report the results about SNR and Attenuation. Do you know which page of DG834G can I find that information.

    I use only one phone and never ever use any calls even though I get 250 free calls a month. I only use the line for internet and there is a splitter for the phone too. Infact, I am currently using the brand new splitter I received with DG834Gv5 modem/router I bought and so there cannot be problem with the splitter too as it is new.

    I am not sure about the BSNL line outside but inside my home there is no problem at all. Frankly speaking I have got brand new splitter, also got the new BSNL type II modem as well as the Negear DG834G modem, RJ45 and other cables are also brand new as I am using the ones I received with Netgear DG834G. The only things that is not changed are the white box where the line at first comes in my house and the second one is the phone. Rest all are changed and so there is lesser chance of problems with accessories.

    Today when I bypassed the router then my modem page was not working and so ipconfig was showing media disconnected. Hence, I did not copy it then.

    What is FW upgrade for DNA A211-I . I am hearing it for the first time. At first tell me how do I enter the DNA A211-I interface now as the BSNL people will see the wireless disabled and bridge mode on and will know I messed up with the modem. I want to set the modem back to original settings they setup before I call them again to my house.

    Anyways you can check a few of my speedtest screenshots. My combination of DNA A211-I (bridge mode + wireless off) and Netgear WGR614v9 is working a lot well now to be frank compared to all the mess in the last few weeks. This DNA A211-I modem looks like the atom bomb of modem in terms of power of giving good speeds even in crappy lines. But I would have wanted only one modem cum router either the DNA A211-I or the Netgear DG834G. Even if they could have configured PPPoE properly in the DNA A211-I then I would have been really satisfied. If my computers can connect automatically like in case of my Netgear router etc. without dialing the dialer icon then I would have been more than satisfied. I dont expect anything more from the BSNL people as I have seen a lot of their work ethics. Maybe they will take 10 months to fix my line previously.

    Anyways here is the latest speedtest and it is a lot better now.




  26. #26
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    Smile

    hi friend

    plz follow the direction of Meetdilip & essbebe both are genius.

    they help every one

    good day

  27. #27
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    I was able to access the BSNL type II modem page after reading a post by essebe where he mentioned to assign IPs and DNS in TCP/IP. Now I have set the modem back to the settings which the BSNL people had configured when I got it on Friday.

    I am also getting ipconfig /all properly now

    Here is the result:


    C:\Documents and Settings>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : acer-29e9b3877f
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Atheros AR5B95 Wireless Network Adapter
    Physical Address. . . . . . . . . : F0-7B-CB-8F-E9-89

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Atheros AR8132 PCI-E Fast Ethernet Controller
    Physical Address. . . . . . . . . : 70-5A-B6-CA-EF-ED
    Dhcp Enabled. . . . . . . . . . . : No
    IP Address. . . . . . . . . . . . : 192.168.1.10
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 8.8.8.8
    208.67.220.220




    I have also taken a couple of more screenshots of the ADSL page in statistics which are








    The PPPoE is not working in the BSNL type II modem and I have to use dialer on PPPoE to connect if I only use it. When I check in WAN page under device info it is showing Authentication failure whereas I have put the correct details and have tried it loads of times. Here is the screenshot of the WAN page




    The only thing left is to check the SNR and Attenuation after connecting only the DG834G but I cannot see any such information there. I have tried it several times but dont see any SNR and Attenuation information inside the Netgear DG834Gv5 router/modem interface.

    I also found the way to find the SNR and Attenuation in DG834G and I connected and checked it now. It is showing different SNR and Attenuation and surprisingly it is showing better SNR and Attenuation though it is giving extremely crappy speeds. The Netgear DG834G is giving speeds of only around 100 - 200 kbps compared to the 1 mbps + of the BSNL type II modem.

    Here is the SNR and Attenuation screenshot of Netgear DG834G only




    It is turning extremely confusing. Also I am facing disconnections more frequently since yesterday and my DSL is going off a lot more now. Also it is taking nearly 2-3 rounds of blinking for the DSL light to become stable. Something surely seems to be wrong still.

    Any solution or update? I am also going to check with BSNL now about the earth in the line. Last time I checked the value while checking earth was cited as only 120 for me whereas it should be 1016 for a good internet connectivity.
    Last edited by shahrukhbachan; 3rd August 2010 at 11:50 AM. Reason: Automerged Doublepost

  28. #28
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    UPDATE: Complained once again about the line to BSNL. Today they sent the BSNL linemen once again. And instead of fixing up the line they screwed up the whole line now. The landline phone has got huge noise now though it was working ok previously. And my internet is disconnecting and showing crappy speeds even with the BSNL type II modem. They are saying they will again come tomorrow to change the telephone and the box where the telephone line at first connects. Those are the only two things remaining to be changed as I have got everything else changed to counter their opinion that there might be earth in those accessories. And the linemen was trying to flee repeatedly this time without fixing and saying line has been fixed. He said the DSL and internet speed is due to broadband department and blah blah and nothing to do with phone line. They I picked up the phone by chance and heard huge noise and realized the mahaan BSNL people had screwed up the line even more instead of fixing. Only god can help BSNL with these kaamchor people .. LOL. Even if BSNL makes the plans 100 mbps I doubt we will ever get it with their crappy linemen and support. The phone line always blames all problems on broadband and vice versa. That is the only thing I have noticed clearly all these years.

  29. #29
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    please wait for a day or two. If Internet is somehow connected, take screen shot of ADSL statistics (showing high attn) and upload (with BSNL modem in LAN mode only) at http:/tinypic.com
    Make a complaint about your problem briefly giving above web site link.
    2. If telephone line is noisy, BB is affected.
    3. You can ask exchange to disconnect your phone line for say 1 hour and then test BB connection. Check attn etc again. ( see 5b)
    4.You can also try without the ADSL splitter in condition 3 above.
    5.(a) Telephone can work BB may be unavailable .
    (b) Telephone out of order . BB can work.
    (c) both telephone and Broadband connections dead.

    6.
    complaint here only 150 or 200 characters allowed.

    http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp

  30. #30
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    Quote Originally Posted by essbebe View Post
    please wait for a day or two. If Internet is somehow connected, take screen shot of ADSL statistics (showing high attn) and upload (with BSNL modem in LAN mode only) at http:/tinypic.com
    Make a complaint about your problem briefly giving above web site link.
    2. If telephone line is noisy, BB is affected.
    3. You can ask exchange to disconnect your phone line for say 1 hour and then test BB connection. Check attn etc again. ( see 5b)
    4.You can also try without the ADSL splitter in condition 3 above.
    5.(a) Telephone can work BB may be unavailable .
    (b) Telephone out of order . BB can work.
    (c) both telephone and Broadband connections dead.

    6.
    complaint here only 150 or 200 characters allowed.

    http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp


    Thanks for providing the suggestions and especially the link to the grievance registration form as that would be a good way to contact the central BSNL authorities if needed.

    I will wait for a day or two as you advised. I am getting internet but DSL is getting disconnected very frequently now and speed is low too. The phone is filled up with a lot of noise since yesterday.

    The BSNL linemen who screwed up the lines even more yesterday made a lot of promises that they would change the receiver and box today in the morning itself and blah blah. I received a couple of calls from them and the higher BSNL officials today morning and then I did not hear anything from them till late afternoon. In those calls too they were trying to not fix the noise in the line and telling me to check internet. Then we made a few calls as the afternoon approached to the lineman and he will soon come. At last around 4 o clock I received a couple of calls from the lineman asking if it was ok. I told him it was definitely not ok as I was hearing nearly half deafening noise in the telephone and obviously DSL was going off after every few minutes due to it. Then I did not hear anything from the lineman too.

    At last around 5 o clock in the evening I received calls from the second highest BSNL Junior Telecom Officer of my local exchange. He asked if the line was ok and I told him it was surely not ok as he could also hear the huge noise. He is also a big kaamchor and told that the noise must be because of modem being on and if I connect the line directly to the telephone it would not be there. I told him I use a splitter and I have also replaced my old splitter with an even newer brand new splitter (the one I received with Netgear DG834G) but he was on with his excuses. He then told the BSNL lines in my road were not very good and blah blah. I told him that in that case change it gradually. Then he went on with the excuses that PWD does not allow to change the lines etc. I told dad will look after that if needed as he also knows dad is a high ranking officer in the state govt. Then he returned to his real reason that BSNL did not want to change the lines as there are lesser BSNL lines in that area. He also told that he had sent the linemen with the receiver and the box and asked me if they had changed it. I told him they did not come to my house neither did they change it. Then he said he will talk to them tomorrow as it was near 5:30 in the evening and nothing could be done today. After that the call ended.

    Then to counter his false excuse that the modem was bringing the noise in the phone line, I immediately removed the modem and directly connected the box to the receiver as a normal phone. Then I again called him immediately from the same noisy phone line itself and said that I removed the modem and splitter and directly connected the phone line to receiver. Now can he hear the noise. He was caught then and there and then he said yes there must be problem with the line. LOL . He said he will talk to the linemen again tomorrow and take care of my line. I really hate these BSNL employees who are massive kaamchors and only depend on excuses. My dad is a senior govt. officer and much higher in rank and seniority to most of the BSNL officers yet he even works for upto 12-14 hours a day sometimes to make sure that his office work in all honesty and diligence. The BSNL senior officers take my line on somewhat priority as they also need dad's help sometimes. I sometimes think that if my own line is so bad after being taken on such priority and being on a comparatively higher plan (1350) then what will happen to the more aam aadmi who are on much lower plans. Not to mention that I pay the linemen extra tips almost every month as there are some or the other problem with the line almost every single month. Only GOD can help BSNL with these bunch of big kaamchors.

    Anyways I will wait for one or two days or I am going to complain using the link your provided. Hopefully that will go to the central BSNL officials as I have direct contact with most of the high ranking local BSNL officials and every BSNL official seems to be bigger kaamchor than the next one. No wonder that BSNL went into heavy losses this year when a whole bunch of kaamchor employees are filled up in the company. Their plans have improved but to be frank unless they improve their service and make their employees move away from the "sarkari" laziness then they wont be able to compete with other providers like airtel easily. Wish airtel ever came to my hometown where I am residing for the last two years. I would have taken it in a second. At least their employees would have been a lot more diligent than these BSNL people who dont take their work seriously as they seem to be not worried at all about giving their efforts for a "permanent sarkari naukri".

    UPDATE: Today the linemen worked on the line again and it is finally fixed. They said they changed some BSNL cables too in my line and both the internet and telephone are working fine now. I also tried with the new Netgear DG834Gv5 which was not working even when the phone noise stopped a few days ago and even that is working. BSNL type II modem is also working and everything is perfectly fine. Internet speed is not fluctuating that much too now is almost constant at 1.5 mbps + with both the Netgear DG834Gv5 as well as the BSNL type II modem. Dont need to worry about configuring PPPoE in the BSNL type II modem too now which was not working as I will use my Netgear DG834Gv5 modem cum router.

    Here is my latest speed test results







    Yahoooooooooo ... after two weeks my line is fully fixed now .. thanks essebe and others for the help.

    Here is also the SNR and line attenuation in the Netgear DG834G and it has also improved today.

    Last edited by shahrukhbachan; 6th August 2010 at 07:04 PM. Reason: Automerged Doublepost

  31. #31
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    Congrats.
    Please back up present settings of both units.
    see under Maintenance
    Save to say C:/My Documents/ dnaA211-I settings and for netgear unit.

  32. #32
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    Quote Originally Posted by essbebe View Post
    Congrats.
    Please back up present settings of both units.
    see under Maintenance
    Save to say C:/My Documents/ dnaA211-I settings and for netgear unit.

    Thanks a lot essbebe for all the help and also for reminding me to backup the settings. I have also backed that up. I did not change anything today in the Netgear and it was probably not due to the configuration but for the BSNL line at that time. Anyways I have backed it up right now and I will also backup the type II modem when I connect it. Thanks a lot for your help once again and for your support.

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