Thread: Billing problem

I use the

selfcare.wdc.bsnl.co.in

portal to check broadband usage. This is what the summarized info shows:


Uploaded with ImageShack.us

But the excel sheet that I downloaded shows that the sum of the column
"TotalVolInMbExcludingNightUnlimited" equals to a total of 2117 MB.

When I downloaded the excel sheet for NU. the total then adds upto 5551 MB.
So all I want is that they prepare the final bill with charging me for the current usage. How do I bring this mistake of theirs to their notice.

Call the customer care and ask for Accounts Officer's no. . Talk to him and seek help. Please mention your BSNL plan.

500 NU plan. I will check with the accounts officer.

take the excel sheet printout to the account officer
once i had faced the same problem
i took
print out
and it was resolved in 10 days
dont bother.
just give compliaint
and dont forget to take recipt for complaint

I went to the office and an I.T person there advised me to wait until the bill gets printed and if there is still an error we can correct. He says they have no control over what is shown on the website.
Also the portal is pathetic. Sometimes it says wrong pass and sometimes after logging in. I am alerted "No services availed".

Check "usage" link below and see whether you can get a sms alert.

In selfcare pages the entries may include previous month data also. confirm/recheck.

u can sue them......with the printed bill from website,.............
dont worry meet he account offficer directly
and file a complaint again..taking a recepipt
next time forward it to superiro
it worked for me
sure it works for u too

@harry should I go to the A.O now or after I have the bill in hand.

the billing problem is about previous month r which u hav already recieved the bill right.
now u take te bill i mean usage print out from bsnl portal

and there u can see diff in bill showing ur usage which acttually u dint used
and the portal bill showing ur exact usage used by u....
u can show the account officer both bills.and ask him to correct.......by giving him a letter....of complaint




he will surely resolve it in few hours to few days.....


i did in the same way.......

thanks for the reply harry. Actually I am talking about the current month's bill for which the bill is yet to be printed. The problem with the new portal is that they show usage of the current month only unlike data.bsnl.in which showed last 6 months usage. So after the end of july I wont be able to access the usage details. What do I do in this case? As it is the portal will be inaccessible a day before the 31st july and several days of the start of august. Seems the best option is to take the excel sheet of the most recent days usage.

hi friend

i am also facing these type of problem & i want BSNL office & told BSNL Officer about the bill problem. he reduced my bill.

go to BSNL office

good day

I Wanna Know That How Did you Registered Your Account on

selfcare.wdc.bsnl.co.in

where do u live.. n where did u got customer ID...???

hi friend

selfcare.ndc.bsnl.co.in/irj/portal

open site and resister your account (account no in your bill)

in site click here option use it

chose your user name & password will send BSNL in your Email account

good day yar
bye

KK... Thanx. we have to put account number in Custoemer ID's Place... ??

Each and every time we face the problem BSNL broadband billing problem. Each and every time the amount of bill increase. And I have personally used 2GB per month. I have unlimited sceam in my broadband. so amount of this range is fix. Each and every time , Its describe User used so much surfing and download.