Thread: BSNL Customer Care

Hi,
I was willing to apply for a BSNL connection (Home 750 UL/ 512kbps) after canceling Airtel due to their FU Policy.

But, I needed some feedback on Customercare of BSNL. Are they prompt in getting issues fixed on time?

Secondly, how long does it take to get the BSNL connection after the date of applying.
Any help will be appreciated

BSNL is not well known for its customer care. Don't expect great service from them. But the senior officials(like the nodal officers) are really helpful. The golden rule fro getting prompt service is keep nagging them by follow-up calls.
Usually new connections can be got within 20 days. Again it depends on the area you are in, if in your area the guys at BSNL are good you will get the new connection within a week.
Nice plan selection.

BSNL customer care is not among the best of the lot. But it is still manageable. If you are a member of IBF, you get a lot of help from here itself. No need to bother customer care.

I am using UL 750. Quite happy with the performance. I get 60 -70 KBps from good server.