I have been using BSNL broadband for the past 8 months and BSNL landline for more 3 years.
After i took the BSNL Broadband connection, the connection was ok and after some days the speed was very slow. I did complaint to the BSNL office they said i have a high speed plan. I took the high speed plan it worked for few days and problem now was with connection itself.. I get the connection only in the day time means after 9 am to say 6 pm... It wont connect at the nights. Again i made a complaint, the solution now was to change the modem to wireless modem. I paid extra money to get that but it was never installed. They did something to make normal connection to work...but it was also short lived. Now for past 2 months, the connection was pathetic... The internet was not connecting at all..I have raised several complaints through BSNL customer care.(the last one being 58198025) and my father is walking to the BSNL office daily. Sometimes the telecaller responds saying now my computer LAN has problem.. it has to be replaced...But i find it work even now if Sometimes the technicians come and repair the line. (which will last for few hours).
Finally now they recommand to change the connection to some other vendor or use the 3G DATA CARD connection. As they are unable to solve due the lines in the street are many which cannot be replaced any sooner.
To add to the agony due to the poor connection, they made me to invest a lost like intial modem installation, modem cost, again wireless modem cost and top of that now they are asking me to take 3G DATA CARD.
Even responsible people in higher post was not willing to solve the problem rather they kind of avoid us by suggesting a different vendor or a different plan.
Please suggest me how do i handle this problem or whom to escalate in order for me to get proper connection...
Chennai - 600106