Thread: How much you like bsnl?

BSNL is the India's largest telecom company.
My question is to Bsnl broadband customers...
Q.What rating would they give BSNL out of 5(for each category in serial order)?
1) Broadband tarrif plans.
2)Service.
3)Speed.
4)Billing.
These are the parameters for a good ISP i think.PLease rate out of 5 for each category in serial order and give your views also .

I rate BSNL 3.5, and its employees 2. I am a bit generous as they even do not pick my call.

Tariff - 4
Service - 3
Speed - 5
Billing - 4

Overall 4/5 (according to my experiences)

Originally Posted by ravipawar1

BSNL is the India's largest telecom company.
My question is to Bsnl broadband customers...
Q.What rating would they give BSNL out of 5(for each category in serial order)?
1) Broadband tarrif plans.
2)Service.
3)Speed.
4)Billing.
These are the parameters for a good ISP i think.PLease rate out of 5 for each category in serial order and give your views also .

1) Broadband tariff plans-Wide range of plans to suit every budget- 5 points.
2) Service-Quality of Broadband Service is very good, pathetic customer care service. over all 3 points.
3) Speed-Mine is 2mbps connection I always get around 1.6 to 1.8 mbps-5 points.
4) Billing-Using their basic phone service since Oct.,1998 and Broadband service since Oct.,2007 never get a wrong bill so, 5 points.

BSNL should consider on customer care aspect even the people at the new connection desk are not aware of modem types and difference between kbps, mbps, KBPS, GB, a modem and a router.

I will give BSNL a rating of 3.75
1) Broadband tarrif plans - 4
BSNL arguably has the cheapest unlimited plans around. Though some of the plans have terrible FUP.
2)Service - 2.5
This is the weakest point of BSNL. Getting a work done is just too difficult.
3)Speed - 4
I am lucky that I get stable speeds of 60-65kbps most of the time.
4)Billing - 4
Till now, no problems as such.

I will give BSNL a rating of 2.0
1) Broadband tarrif plans - 3
BSNL arguably has the cheapest unlimited plans around. 2)Service - 2.5
This is the weakest point of BSNL. Getting a work done is just too difficult.
3)Speed - 1.5
I am lucky that I get stable speeds of 95 - 120 kbps most of the time.
4)Billing - 2

1) Broadband tarrif plans = 3.5 (good plans but could be better)
2) Service = 1 (If it works then BSNL is best, if not even God will be helpless)
3) Speed = 4 (you usually get what you want)
4) Billing = 4 (I have had no problems so far)

I can rate in the order of 4,1,4,3. Actually the issue with the billing can be ignored as my area is now covered in online portal, but earlier it was not an I was not able to see the bills online and has to go to the counter for paying bills. The rating for billing is based on past exp though there is no other billing issues. Hope the rating for billing will be higher in the future.

Better this should have been a poll instead of a thread.

1)Broadband tariff plans - 4
2)Service - 4
3)Speed - 5
4)Billing - 5

I am a great fan of BBG FN Combo 600(500 C+ Plan )... Always getting 230 KBPS.. 800MB per hour is consistent in torrents... Of course in night unlimited time...

Tariff Plans - 3.5(Unlimited Plands Could Be Better0
Service - 0.5
Billing - 4
Speed - 4.5
Overall 2.5/5

I feel that I should not respond to this poll just for the reason of having bond with BSNL, having worked for 40 years with them. LoL