Thread: Where do I find my customer/Unique ID ?

From today the portal page has changed. I cannot view my usage.

It is asking customer id for registration, which i don't have on my bill.

As per BSNL web site this is your customerID.
Check in your telephone bill. or contact A.O

link deleted as time expired.

What is that link ? getting 500 Internal server error.

Here is my bill. There is no customer id.

The Web Dynpro application 'RegApp' has expired. Restart the application. Choose 'Refresh' in the iView tray or use the browser 'Refresh' button to restart the iView
Details:
No details available

Try your consumer number. 815094.

It is not accepting consumer id.

No town or city in West Bengal( Except Kharagpur) is listed in self care sites.
http://i53.tinypic.com/jqnp61.jpg


try again BSNL Portal with 14 digit portal Id and PW.
Download NetWorx application from softperfect.com
to keep a check on your usage from today.

Image insert deleted.

Try this

Web Registration for Usage Alerts

Same problem here also

How can I feed costomer ID without having any bill?

I have new connection

Please help us (me)

Use this till you get your bill

1. Web Registration for Usage Alerts

Also download the web client and check.

2. Use a good bandwidth meter. Shaplus or Networx will do the trick.

3. You can also try this

For BSNL Mobile Customer

Step-1: Register land-line number by sending SMS "REG space Landline Number prefixed with STD code" to 52295 i.e.REG <STD code><Landline No> to 52295.
Example: to register land-line number 2345678 in lucknow SMS REG 05222345678 to 52295.
Step2:After obtaining SMS of sucessfully registration send SMS "BBU space Landline Number prefixed with STD code" to 52295 i.e.BBU <STD code><Landline No> to 52295 for obtaining BB Usage.
Example: to know BB usage of land-line number 2345678 in lucknow SMS BBU 05222345678 to 52295.

For NON-BSNL Mobile Customer

Step-1: Register land-line number by sending SMS "REG space Landline Number prefixed with STD code" to 919448077777 i.e.REG <STD code><Landline No> to 919448077777.
Example: to register land-line number 2345678 in lucknow SMS REG 05222345678 to 919448077777 .
Step2:After obtaining SMS of sucessfully registration send SMS "BBU space Landline Number prefixed with STD code" to 919448077777 i.e.BBU <STD code><Landline No> to 919448077777 for obtaining BB Usage.
Example: to know BB usage of land-line number 2345678 in lucknow SMS BBU 05222345678 to 919448077777 .

I already registered there.

Thanks.

@bubu
Just call 1500 from your landline and ask for your customer id.They have it in their records.

Originally Posted by bubu

What is that link ? getting 500 Internal server error.

Here is my bill. There is no customer id.

It appears from your bill that opening and closing meter readings are provided so your billing system is not cdr based as such you won't have customer Id only you have unique customer ID.

You have to check your usage by using portal ID and password.

I got my customer ID from bsnl cc(1500).

Thanks everyone.

Nice to see that your problem is solved.

what about gujarat.
IN my bill no such id is given how can i access this new self care web page.

Originally Posted by chintan123

what about gujarat.
IN my bill no such id is given how can i access this new self care web page.

Call customer care. They will mail your ID and password. There is nothing we can do from outside BSNL.

@chintan123
In your telephone bill colums on top may be

EXAMPLE:
Bill No. Telephone No. Consumer No. Inst date page
123456789 22334455 0678907654 12/06/2010 1/1
Quote the number above.
or Bill format is like this:


OR customerID
http://www.indiabroadband.net/attach...voiceimage.gif

Register in selfcare portal
Loading Portal...
with your OWN choice of ID
Password will be created by BSNL and sent to you by email.

how todo do in kerala i dont know my customer id

Check in your telephone bill.

its only consumer no; when i dailed that and registerd i was account of other persons'

Ask customer care of your Exchange. Phone 1500 or 1504.

tried still not and sorry im disturbing u soo much

Now seems BSNL is doing big change in billing system and portals i have received username and password for new portal for paying bills: but i am not able to register my number .. here is email from bsnl i tried to add my landline number. I try to enter the consumer no from landline bill but it asks account number and tells mismatch of phone no and account no.

just check this

Dear Customer,

1. In our continuous endeavour to serve our customers better, Chennai Telephones is migrating to new IT platform called CDR-Based Billing platform wherein whole set of new features and functionalities will be made available to our esteemed customers.
2. Customers will experience some changes from the existing practices and few changes for online payments and portal are shared below. These changes will be effective from 23rd January, 2012. Please feel free to contact us at billchn@bsnl.co.in or call to 1500 in case you face any difficulties

Existing web site for bill payment : http://billchn.bsnl.co.in

New website for bill payment : BSNL Portal || Online Payments -- Landline/WiMax/FTTH bills-Cellone Bills-Online recharge

New user name : XXXX
and password : XXXX

Kindly change the password during the first login using the change password option available on the website.

4. Other than payments requests , please visit our Web Self Care Portal CRM and you can register your new userid and password.

BSNL WSC User Registration process

1. Customer opens the Selfcare portal.
2. Clicks on the New User Registration link in the home page screen.
3. In the Registration Page, customer has to provide his Unique Id /Customer Id, Username, Password, Challenge Question and Answer, Email Id and Broadband flag.
4. If you are a broadband customer , the broadband Flag should be checked as .Y.,
5. The BB User id should be same as the Broadband User Id of the customer
6. Broadband customers will be immediately authenticated through their BB User ID whereas the non-broadband customers will receive an authentication call from BSNL , upon which the customer can login into the Selfcare Portal.

@rsk11584
Presume you are from Chennai circle.
Wait for January 2012 bill. Appears BSNL wants all payments etc in this web site.
(Each circle specially to be selected ).

BSNL Portal || Sample Bill

If you had registered earlier at billchn.bsnl.co.in
earlier and made on line payments ,and checked your telephone bill details etc
In the new portal use the same ID/PW
http://portal.bsnl.in/portal/aspxfiles/default.aspx
BSNL Portal || Value Added Services -- User Session
Select Chennai circle.
Seems to work for me.

2.
I pay via ECS and they need additional All India IBF code
Will meet A.O(TR) Adyar Exchange Chennai and update thread.
Feedback.

UPDATE:0825AM seems disabled now. once for all.
IsUp.Me -> Check if your website is down or up?
It's not just you! http://billchn.bsnl.co.in looks down from here.

pls rly me pls ok anybody