Thread: BSNL Broadband : Frequent Disconnection

Hi All.

I know there are countless threads on this topic, one posted this very day. But I'm still starting a new one because I have been facing this problem for nearly six months and have tried all solutions from other threads.

1. I got ALL the lines and cables changed from BSNL guys.
2. I checked the modem (ZTE 831 AII) at BSNL Broadband Help Desk.
3. I tried alternate modem provided by BSNL guys.
4. BSNL guys even provided me alternate splitter.
5. To top all this, the BSNL guys even changed the port at the exchange!

And if there is some other solution offered in other threads, it is more likely that I have tried it and just don't remember at this moment.

My SNR Margin and LINE ATTENUATION values are as follows:

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Remote Line Attn 13.5 dB
Remote SNRMargin 6 dB

Local SNRMargin 22.0 dB
Local Line Attn 26.0 dB

A couple of points:
1. I don't know what is meant by "Local" and "Remote". Are they in any way related to what is referred to as "upstream" and "downstream"? Because I certainly didn't find any such thing in 'Broadband Line Status'.

2. Local SNR Margin value is in the vicinity of zero when the DSL link is about to break or is in the process of recovery.

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My patience is now over and I'm thinking of getting a new and separate BSNL phone connection hoping that an entirely new setup will solve the problem. But before I do that I would like to make sure that there is absolutely no other option... and more importantly, I want to ensure that the problem is not due to something else which will continue even if I get a new connection.

Any words of advice/consolation will be very gratefully received.

P.S. My neighbour (occupying the flat next to me) also has BSNL Broadband, but does not face any such problem.

Check your adapter. Try another adapter and check if it is showing the same problem.

Originally Posted by meetdilip

Check your adapter. Try another adapter and check if it is showing the same problem.

Something similar was done. When BSNL guys provided me with alternate modem, they had to give me alternate adapter, too, because it was a new modem and my adapter wouldn't work for it.