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  1. #1
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    Exclamation BSNL router page VERY ALARMING ERROR n VERY strange behaviour of my connection..!?

    Hi guys,

    Just wondering if any of you out there have experienced or seen this kind of a thing off late with your broadband connection.
    In case you haven't, I'm hoping to get some feedback on what might possibly cause this strange thing.

    Note: The post proved out to be a bit lengthy as I wanted to give out as much details as possible. So please read through with patience and let me know if any part of it is confusing !

    To begin with, I use the ITI DNA-A211-I model router configured in bridge mode recently. (Forum members "Essbebe" and "meetdilip" would remember this and my post regarding fake BSNL sessions earlier this month)

    Let me list out the problems that I have had in the last 2 days since I believe they might have something to do with the strange problem that I see now :

    1. Since I have my router configured in bridge mode, I have scheduled the dialer to dial the connection at 2:05 AM for the downloads to start and a disconnect command has been scheduled to take place every morning at 7:55 AM. Everything went on well until the past 2 days wherein I notice that the connection gets disconnected automatically at anytime between 7:00 AM to 7:20 AM itself. I really don't see a practical reason behind this. The DSL light is stable yet the Internet (dialer) is disconnected. I have set the redial option too to take place in case of a disconnection.
    Although not much of a concern, I'm still wondering how could this be?

    2. Since yesterday (Sunday) morning, my ShaPlus bandwidth meter stopped functioning or stopped tracking my network usage. I tried restarting the application, but it would not track the bytes exchanged for some reason. I have set it to ignore only the data transfer during the night unlimited 2 AM to 8 AM. But the same behavior was exhibited in today's day time too. How?

    3. This gets a bit serious. (Not as serious as the main issue that I'll discuss a bit later down)
    In bridge mode, although the LAN connection exists, my internet (usually and technically and normally) will and should work only once the dialer is connected. Correct? But since Sunday morning my internet did not stop working even after I disconnected the dialer !!! How in the world ? Connecting / Disconnecting the dialer had no effect.

    I then switched off and restarted the router and it was functioning okay. (Meaning the internet did not work without connecting through the dialer) But once I disconnected the dialer after few hours of usage, I was still able to browse the internet just with the LAN connection alone being active..?!??!

    If all this has left you confused, listen to this main issue. Since my bridge mode was not working as it was expected to, I thought maybe something was reset from BSNL's side to make it a pppoe connection maybe and wanted to give the router page a look.

    Once i typed in 192.168.1.1 and hit enter and enter the admin login, the entire router page looked all the way too different with a blue background and the word "Teracom" was displayed in the top right corner. Though surprised, I was not shocked as I thought some upgrade took place from BSNL's side. Only after a bit of "googling" I came to know teracom was a router just like ITI was ! So, I was wondering how come a different brand / router make's configuration page is showing on mine ?

    Just to be sure, I tried switching off the router and restarted it again... and.. guess what . This time the usual ITI router page with the white background came up ! ---> Pls. refer screenshot "actual iti router.JPG" of that page attached.

    I thought I missed a chance of taking a screenshot earlier of the teracom page. But was in for a surprise again. Just opened a new browser window and typed in the router ip and this time... The Teracom router page background came up but with an error message ---> Pls. refer screenshot "router page error.JPG" of that page attached.

    Once again I just refreshed the webpage and the teracom router page showed up
    (Please note, i did not restart the router this time. It was the SAME connection. Just opening the router page on a new browser window gave me these 2 different pages) ---> Pls. refer screenshot "teracom router.JPG" of that page attached.

    Notice the ip address displayed on the router page?

    I had a very mad thought that I was seeing some other guy's router page on my system. So just to clear that out, went to "www(dot)whatismyip(dot)com" and that.. for god's sake... SHOWED A DIFFERENT IP ADDRESS !!!!!!!!!!! which i'm sure was my actual ip ----> Pls. refer the screenshot "ip.jpeg" of the page.

    Note: Both the ip's were tracked during the same session only. I did NOT disconnect the dialer or restart the modem that would naturally change my ip. Both screenshots were taken one after the other within a few seconds.

    One more thing that forces me to believe that I was seeing somebody else's router page is the fact that there was a difference in the line rate between the 2 router pages. Ever since I had iptv installed, my upstream/downstream rate have been (theoretically) 508/6140 as you can see in the ITI router page screenshot that is attached but these values were totally different on the Teracom page that I saw ! (468/1937) as you can see for yourself.

    How could such a thing be possible guys? I thought its important that I mentioned the 3 other problems as well before telling the main issue as they might have something to do with this strange problem.

    Kindly enlighten me on this. I'm not going to use my connection any further until I sort out this crazy thing
    Attached Images Attached Images
    Last edited by karthik316_1999; 27th September 2010 at 01:07 AM.

  2. #2
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    Quote Originally Posted by karthik316_1999 View Post
    past 2 days wherein I notice that the connection gets disconnected automatically at anytime between 7:00 AM to 7:20 AM itself. I really don't see a practical reason behind this. The DSL light is stable yet the Internet (dialer) is disconnected. I have set the redial option too to take place in case of a disconnection.
    Although not much of a concern, I'm still wondering how could this be?
    Use this PPPOE Dialer instated of Windows default Dialer
    http://www.raspppoe.com/index.html
    Download and install it, it could may prevent the auto disconnection.

    Quote Originally Posted by karthik316_1999 View Post
    Ever since I had iptv installed, my upstream/downstream rate have been (theoretically) 508/6140 as you can see in the ITI router page screenshot that is attached but these values were totally different on the Teracom page that I saw ! (468/1937) as you can see for yourself.

    How could such a thing be possible guys?
    For IP TV and for the plan above 2Mbps speed users need to set their Modem Adsl mode to ADSL 2+

    In your ITI router the ADSL mode set to ADSL2+ thats why your modem shows this value 508/6140
    and in your Teracom router the adsl mod does not set in ADSL2+
    To get 508/6140 set your ADSL mode to ADSL2+

  3. #3
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    Hi Indranil,

    Thanks for replying but then I guess you have not got hold of my problem clearly..! I dont have any teracom router with me. I only have one router (ITI) and one BSNL dataone connection.

    But on the 192.168.1.1 page , instead of seeing my ITI router's configuration, I see some other router's configuration page with an altogether different ip address. Which I believe is a very serious issue.

    Pls. let me know if you need any further clarification....

  4. #4
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    001.
    Disconnect your modem from BSNL junction:
    Check 192.168.1.1
    confirm which model /make/ you see in Device info.
    ( Ip address will be blank )
    002.
    Connect to Internet.
    Same as above.
    Check Ip address seen in Device Info.
    003
    check you "Dynamic Ip " here.
    whatsmyip.com
    004.
    retype (3) above in address bar.
    005.
    What is the window you get and router details?
    006.
    Login
    007
    what is the modem /router page shown ?

  5. #5
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    Hi, Essbebe..

    After reading your post, just randomly I typed in the router ip.. and what came up was the teracom page

    I then disconnected my internet after which I was not able to view the router page at all... there was no effect in the browser once i pressed enter after 192.168.1.1 Tried on different browser windows but still no effect...

    Connected to internet and was able to browse. But still the router page alone will not open up. I am terribly confused

    Later, rebooted the modem and was able to open up the router page. This time the ITI page came up. Pls. see the ITI router page screenshot in my original post.. It resembled the same.. and I had the same "192.168.1.1" showing under three of the info, namely LAN IP Address, Primary DNS Server, Secondary DNS Server. All these 3 had it had as their values. Only the default gateway option was blank. Is this where the ip is to be displayed? There was no option such as "ip address" on the device info page...

    Then connected to the internet and the router page was still the same.
    whatismyip showed my ip address as 117.193.246.106

    Is my connection hacked or something..? I'm totally confused.

    ----------------------------

    Added this reply after 30 mins of time:

    Note: I'm online and typing this reply with my Internet connection "Disconnected". !!!

    As of now, the router page shown in 192.168.1.1 is the teracom router and an ip address is displayed indeed (with my internet disabled !) However there is an improvement this time around. The ip address displayed in the teracom router page matches with that displayed at whatismyip.com !

    Once I connect my Internet through the dialer, the ip address shown on whatismyip.com is different from the one shown on the teracom router page.
    Does this get us anywhere ?
    Last edited by karthik316_1999; 27th September 2010 at 07:49 PM. Reason: Automerged Doublepost

  6. #6
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    Please answer item wise like this :
    001.
    Disconnect your modem from BSNL junction:
    Check 192.168.1.1
    confirm which model /make/ you see in Device info.
    ( Ip address will be blank )
    reply disconnected. Modem 192.168.1.1 not accessible.
    etc.


    002:
    Connect to Internet.
    Same as above.
    Check Ip address seen in Device Info.
    _____________________
    003:
    check you "Dynamic Ip " here.
    whatsmyip.com
    117.193.246.106


    004:
    005:
    006:
    007: No window opens.
    for me :The server at 117.193.246.106 is taking too long to respond
    008 :
    Copy/paste data without editing:
    ipconfig /all
    Procedure:

    START RUn
    type cmd
    Ok
    New window
    typeipconfig /all

    ( Tunnel data not needed if seen )

    REF: Teracom link below:

  7. #7
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    I'm sorry for not being able to reply item wise.. cuz I had some difficulty understanding your instructions.. they were too short for me to comprehend... Like for example, when you said

    "retype (3) above in address bar" I don't know what it meant .. step (3) was to check my ip at What Is My IP Address - Shows Your IP Address.... isn't it?

    005.
    What is the window you get and router details?
    006.
    Login
    007
    what is the modem /router page shown ?

    After already getting into the router page in (5), where else should I login again for step (6) ?

    -----------

    That apart, I hope you have read my previous post that was edited with additional info. (On how I'm being able to browse even after the interner dialer is disconnected !)

    Moving onto the info that was asked...

    When typing ipconfig/all (with the internet dialer disconnected), this is what I see:

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : DESKTOP
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek RTL8139 Family PCI Fast Ethe
    rnet NIC
    Physical Address. . . . . . . . . : 00-80-48-37-AE-42
    Dhcp Enabled. . . . . . . . . . . : No
    IP Address. . . . . . . . . . . . : 192.168.1.2
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 208.67.222.222
    208.67.220.220

    With the dialer connected, the info that I see is this:

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : DESKTOP
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek RTL8139 Family PCI Fast Ethe
    rnet NIC
    Physical Address. . . . . . . . . : 00-80-48-37-AE-42
    Dhcp Enabled. . . . . . . . . . . : No
    IP Address. . . . . . . . . . . . : 192.168.1.2
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 208.67.222.222
    208.67.220.220

    PPP adapter BSNL:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
    Physical Address. . . . . . . . . : 00-53-45-00-00-00
    Dhcp Enabled. . . . . . . . . . . : No
    IP Address. . . . . . . . . . . . : 117.193.248.192
    Subnet Mask . . . . . . . . . . . : 255.255.255.255
    Default Gateway . . . . . . . . . : 117.193.248.192
    DNS Servers . . . . . . . . . . . : 208.67.222.222
    208.67.220.220
    NetBIOS over Tcpip. . . . . . . . : Disabled

  8. #8
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    "retype (3) above in address bar" I don't know what it meant .. step (3) was to check my ip at What Is My IP Address - Shows Your IP Address.... isn't it?
    YES. you have reported 117.193.246.106
    retype it in browser address bar.
    then you should get a window like this :
    wait...

    Default Gateway . . . . . . . . . : 117.193.248.192
    this IP is BSNL gateway.


    .
    Last edited by essbebe; 27th September 2010 at 09:10 PM.

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    Did you mean I had to enter the dynamic ip 117.193.xxx.xxx itself onto the address bar ?

    If so, nothing turns up. Just a blank white screen....

  10. #10
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    switch off your modem and recheck your Dynamic IP.
    Hope you got the idea why there are two IP's.
    wait....

    ( clear your temp internet files/cache etc . Use Ccleaner from filehippo.com
    queries about this different thread please )

    Now Post Device Info page:

  11. #11
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    I am aware that dynamic ip would change naturally when you reboot the modem..

    Situation 1:
    But I see two different ip's "when on the same session" itself.
    The ip shown on whatismyip.com is different from what is shown on the router page (which by itself is not my router's page !!!!!! - pls. remember this very clearly !)

    Situation 2:
    If by chance I get into my ITI router's page (which comes up by chance/luck/random tries) there is no ip listed at all !

    Situation 3:
    I'm able to browse the internet even with my internet connection disconnected. (I'm in bridge mode) This possibility of being able to browse with the dialer disconnected is at random only. (Sometimes I'm able to and sometimes it stops to work)

    Also, In this situation 3 (and when i'm able to browse the internet) the ip address displayed on the teracom router page matches exactly with the ip shown on whatismyip.com (teracom - not my router at all, i insist).

    Thank you very much for analyzing my problem. Its very very irritating even for me..!!
    Last edited by karthik316_1999; 27th September 2010 at 09:33 PM.

  12. #12
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    @karthik316_1999
    Are you using wireless to connect to your modem ITI
    or do you have wireless device enable in your computer
    what are you using a Desktop Computer or a Laptop
    Reply need

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    -----------------

    Cleared temp. files, cache, cookies using CCleaner as advised and typed 192.168.1.1 onto the browser window.

    The first time, the error message screen on a blue blackground came up. (Screenshot as in my original first post --> router page error.jpeg)

    The second time I refreshed the page and the teracom router page came up. Pls. refer the screenshots atached below. split into 2 files to cover up entire page.

    Note: None of the information in this page corresponds to my router
    Even the Mac ID is not mine......... I cross checked this with the Mac ID printed by BSNL on the sticker beneath my ITI router..........................
    Attached Images Attached Images

  14. #14
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    Quote Originally Posted by Indranil View Post
    @karthik316_1999
    Are you using wireless to connect to your modem ITI
    or do you have wireless device enable in your computer
    what are you using a Desktop Computer or a Laptop
    Reply need
    No, I don't connect to the internet using wireless nor do I have any wireless devices connected to my PC.
    The wireless option on the ITI router is always disabled.
    I use only a desktop.

  15. #15
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    Switch to PPP/PPPoE mode
    ( disable "bridged" in wan page )
    Presume your modem/router now is Dna A212 wifi router.

    2.
    Check your usage in Bsnl portal.
    Download Networx from softperfect.com to check any unusual download.

  16. #16
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    Change over to PPP/PPPoE mode.
    Check your usage with NetworX application.
    Also cross check in BSNL portal.

    does the modem/router look like this ? right image.
    http://www.indiabroadband.net/attach...ale-modems.jpg
    Last edited by essbebe; 27th September 2010 at 10:08 PM.

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    @karthik316_1999

    You are telling
    You have a Desktop Computer and it's LAN port connect to your ITI Router through Cable and there is no Wireless device attached or connect to your Desktop Computer.
    When you are browsing http://192.168.1.1 which is your ITI modem GUI pages and it's open only when you are using PPPOE from your Desktop and when you disconnect PPPOE and browsing again http://192.168.1.1 and this time the GUI pages comes up of Router TERACOM and that TERACOM has PPPOE enable where in your ITI has Bridge mode Enable and you said you dont have TERACOM modem or have any CABLE connection with it and even no wireless connection.

    You know what This is really funny

    Go to your ITI router pages and make sure the wireless connection is disable.
    and make sure that if your computer has bluetooth device then disable it.

  18. #18
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    Quote Originally Posted by essbebe View Post
    Change over to PPP/PPPoE mode.
    Check your usage with NetworX application.
    Also cross check in BSNL portal.

    does the modem/router look like this ? right image.
    http://www.indiabroadband.net/attach...ale-modems.jpg
    No, I don't have either of these routers..!!! Mine resembles the one attached below.. (Taken from google images... Not the pic of mine.. but its pretty much the same model)

    With regards to PPPoe, the main reason I had changed to bridge mode was to avoid controversies with my actual usage and the ones shown on data one portal... in fact, after changing to bridge mode, that problem hasn't occurred... (remember.. those fake sessions ..!!)
    Attached Images Attached Images

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    Quote Originally Posted by Indranil View Post

    You are telling
    You have a Desktop Computer and it's LAN port connect to your ITI Router through Cable and there is no Wireless device attached or connect to your Desktop Computer.
    Absolutely correct.

    Quote Originally Posted by Indranil View Post
    When you are browsing http://192.168.1.1 which is your ITI modem GUI pages and it's open only when you are using PPPOE from your Desktop and when you disconnect PPPOE and browsing again http://192.168.1.1 and this time the GUI pages comes up of Router TERACOM and that TERACOM has PPPOE enable where in your ITI has Bridge mode Enable and you said you dont have TERACOM modem or have any CABLE connection with it and even no wireless connection.
    Yes, you are correct again except for this. It is not that when dialer is disconnected -> I get ITI router page and when dialer is connected -> I get teracom router page. These are completely random.., meaning I might get the ITI page when connected or the teracom page when disconnected.. but mostly 70% of the times I get only the teracom page. I dont have any cable or wireless connection or any association at all for that matter with this teracom router. I would like to repeat this again and again.....

    Quote Originally Posted by Indranil View Post
    Go to your ITI router pages and make sure the wireless connection is disable and make sure that if your computer has bluetooth device then disable it.
    I tried and out of the 4-5 tries, got the ITI page just once and yes, the wireless was disabled. My PC has no bluetooth inbuilt nor any bluetooth dongle or wireless devices connected.

    Quote Originally Posted by Indranil View Post
    You know what This is really funny
    Yes, it is.... I hope I could take a video or something since I agree that it is hard to believe..! Or it could be something very serious .. that is why im breaking my head over this issue..... please help me resolve this...

  20. #20
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    It is not required that you should be connected always in PPP/PPPoE mode.
    Your problem is unusual and short of exchanging the modem with BSNL,
    trying to check whether the same problem exists by trying PPP/PPPoE mode.

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    Okay.. But the problem is I should first be lucky enough to get the 'original' ITI router's configuration page.. Let me try multiple options to get to it.. so far.. I have been getting only the teracom page... either with or without the dialer connection established...

    ------------------
    Alright... Configured the router to PPPoe and still the same problems turns up..
    btw, just attaching the TCP/IP config that I had for my LAN connection.. Hope there is no problem with this.. I did this when configuring the bridge mode.. anyway, I did clear out the ip addresses and connected. That did not have any effect on the router page problem...
    Attached Images Attached Images
    Last edited by karthik316_1999; 28th September 2010 at 12:44 AM. Reason: Automerged Doublepost

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    Alright... Configured the router to PPPoe and still the same problems turns up.
    .
    In dna a211 wan page or teracom wan page ?

    You can revert to dialer mode , after taking screen shots of above. and post here.

    check for your modem photo here.
    http://mp.bsnl.co.in/bb/modems.htm

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    Quote Originally Posted by essbebe View Post
    .
    In dna a211 wan page or teracom wan page ?
    You can revert to dialer mode , after taking screen shots of above. and post here.
    check for your modem photo here.
    New Page 4
    I configured to PPPoe from the ITI router page only.. (Had to reboot the modem a couple of times to be lucky to get to ITI)
    In the above link, my router model is not displayed.. Hope you have seen the pic of my router that I had attached in an earlier post..
    Did you mean you wanted the screenshot of my WAN page?

    Well, I was just about to tell you happily that ITI router page comes up majority of the times in this PPPoe mode all of a sudden.. but when I typed in the router ip to get a screenshot of the ITI... baaaaaam came up the teracom page

    Soooo... what's the next course of action for us essbebe... (may i know ur real name ? )

    Edit: Was lucky to get the screen of my ITI router's page once.. Wan page Screenshot attached...
    Attached Images Attached Images

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    Normal DNA 212 device info Post No 1 >
    Software version: 3.08.IB.02.01_1206_030308
    Board ID : blanked ???
    Hardware Version : DNA-A211-I 2.6
    Firmware version : DNA-A211-I-0001.01

    Tonight use your scheduler for free download ( NU)
    2
    .Better to change the unit with Bsnl.
    3.
    Someone /somewhere has tried some Firmware update .
    For ITI a fw upgrade from SEM is available.
    ( not advisable )
    4.
    Test for a day and decide.
    If Only a single random page of Teracom appears , it can be ignored.
    ( also you cannot do any change in settings with teracom menu pages ) )
    5.
    Check usage carefully with NetworX ( hourly metering )
    6.
    Take snapshot of wan page in PPP/PPoE with ITI router menu page.
    7.
    Final attempt : ( not now !!!!)
    Hard Reset to factory settings.
    ( access point may be in the rear or bottom right side of unit )
    ( a small round hole )
    Or
    do it in Management page.
    Last edited by essbebe; 28th September 2010 at 02:34 AM.

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    @karthik316_1999
    A router canot run with two different os at a time ( inbuild os for router )
    you said from your modem you are getting ITI GUI pages and Teracom GUI pages
    This is not possible technically.

    Need to know
    Did you ever upgrade the firmware of your ITI router ?

    Try to browse with different browser of your router gui pages
    Only from that browser which is not install current in your Computer.
    Download and install the browser and check and during the browser instalation dont import anything from previous browser if ask.

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    @ Essbebe

    1.Tonight use your scheduler for free download ( NU)
    -> Why are we suddenly talking about NU downloads ? Is it that you want to check for fake sessions in PPPoE like I had earlier ?

    2.Better to change the unit with Bsnl.
    -> How do I even explain this problem to them?

    3.Someone /somewhere has tried some Firmware update .
    For ITI a fw upgrade from SEM is available.
    ( not advisable )
    -> Okay, I wont try it.

    4. Test for a day and decide.
    If Only a single random page of Teracom appears , it can be ignored.
    ( also you cannot do any change in settings with teracom menu pages )
    -> You are correct. I wouldn't change any setting with the teracom settings page. Will observe it for 1 more day. Do you want me to be in PPPoe or bridge mode? But I guess, that wont matter?

    5. Check usage carefully with NetworX ( hourly metering )
    -> Does this usage calculation have anything to do with our current issue?

    6.Take snapshot of wan page in PPP/PPoE with ITI router menu page.
    -> Tried but unable to get to ITI. It's only teracom thats showing up now
    Edit: Post edited after 20 mins. Screenshot page attached in bridge mode.

    7.Final attempt : ( not now !!!!)
    Hard Reset to factory settings.
    ( access point may be in the rear or bottom right side of unit )
    ( a small round hole )
    Or
    do it in Management page.
    -> Infact, I wanted to try this out in the first place.. Is there such a big harm in doing so?

    Last but not least, how would you or anyone reading this describe my connection's behavior where in i was "able to browse the internet (although for brief periods only) even after having disconnected the dialer in bridge mode" ?

    Additional info. on this: Since today evening, I purposely noted down the time period during which I did the browsing by having the dialer disconnected in bridge mode.

    Observations:
    - The Shaplus bandwidth meter did not record my browsing activity during this time.
    - This is the best part ..! Atleast I had one small advantage of this whole issue The dataone usage portal did not record this browsing session of mine I'm very much sure of this. That particular time alone was skipped by the BSNL portal !

    ---------------------------------------------------
    @ Indranil

    Quote Originally Posted by Indranil View Post
    A router canot run with two different os at a time ( inbuild os for router )
    you said from your modem you are getting ITI GUI pages and Teracom GUI pages. This is not possible technically.
    Yes, it is not possible. BUT i'm having such a strange issue and hence the discussion with you experts..!!

    Quote Originally Posted by Indranil View Post
    Did you ever upgrade the firmware of your ITI router ?
    No, I actually had my old ITI (same model) router exchanged for this one from the local AE office about 3-4 months back. (The old one had a switch problem) The JTO lady before giving the new router updated the firmware herself in the presence of me. Post that I haven't meddled with anything.

    Quote Originally Posted by Indranil View Post
    Try to browse with different browser of your router gui pages
    Only from that browser which is not install current in your Computer.
    Download and install the browser and check and during the browser instalation dont import anything from previous browser if ask.
    I already have Internet Explorer and Firefox and been trying with both of them. Not sure what other "good reliable" browser is out there? I'm against google chrome. But then, using ccleaner and revisiting the router page should have solved this problem right ? I mean.. having all those caches & temporary files removed from my current browsers should be well equal to trying the router page on a "new" browser. pls correct me if im wrong.
    Attached Images Attached Images
    Last edited by karthik316_1999; 28th September 2010 at 02:20 AM. Reason: Automerged Doublepost

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    Quote Originally Posted by karthik316_1999 View Post
    I mean.. having all those caches & temporary files removed from my current browsers should be well equal to trying the router page on a "new" browser. pls correct me if im wrong.
    Yes, it is same as new browser
    I ask for it because your problem is unic, not seen any where.

    OK, check this below

    When you again get the Teracom router pages then go to the Configuration - Internet

    Select the PPPoe_0_35 and go to edit option

    You have to check what is the BSNL ID used in TERACOM router is that your ID ? Because I see from your screenshot Terecom set in PPPOE mode.

    You said the lady upgrade the firmware, maybe fault for it.
    But first see what is the BSNL ID used in Teracom.

    The screenshot you mention first the Teracom modem the System uptime is 1 day 5 hours, I have really doubt that you some how connect to another router near to your neighbourhood.

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    Quote Originally Posted by Indranil View Post

    When you again get the Teracom router pages then go to the Configuration - Internet

    Select the PPPoe_0_35 and go to edit option

    You have to check what is the BSNL ID used in TERACOM router is that your ID ? Because I see from your screenshot Terecom set in PPPOE mode.

    You said the lady upgrade the firmware, maybe fault for it.
    But first see what is the BSNL ID used in Teracom.

    The screenshot you mention first the Teracom modem the System uptime is 1 day 5 hours, I have really doubt that you some how connect to anoter router near to your neighbourhood.
    Exactly...!!!! Good catch there Indranil...
    I just checked the username and it is someone else's !!!!!!
    I had this very doubt that I'm seeing somebody else's router page ! This is what I have been trying to prove..............
    Believe it or not.. I even asked whether my cousin had their BSNL modem ON during last evening when I was facing this problem assuming that I might be seeing their router. (Both our connections are in the same compound and there is a common telephone junction box for our plot from the BSNL's main pillar I guess)

    However, from the username that I just witnessed from the teracom's config page, I am sure that it is not the connection from within my compound.. I see the name of the person in the username.... plus my cousin uses a different brand of router.

    ---------------------------------------------------------

    Combing this fact with the fact that some of the sessions that I mentioned in the post above (sessions where in I was able to browse without having the dialer connected in bridge mode) were not recorded in my BSNL's usage portal....

    1. Can we assume or conclude that I have been using "the other teracom guy's" network connection ???!?!!!!!

    2. Similar to how i'm able to see his router, he will be / has been able to see my router's configuration page ??!!!

    3. Is this "complex interchangeable router error!" by chance or is it a possible clue for a connection hack?
    Last edited by karthik316_1999; 28th September 2010 at 02:48 AM.

  29. #29
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    1.
    You had said that you changed to Dialer Mode , because you were scared of "FAKE" downloads, because you were in PPP/PPPoE mode.
    That is why I asked you to use your free Nu time in any mode you want..
    2.
    You had said, that Shaplus was behaving errratic, so another Application NetworX
    was suggested.
    3. Don't, be sure , that you are going to get FREE usage >
    You have to cross check Usage data in BSNL Usage portal later.
    4.
    Most users, like to argue, and will not do simple tests/ feedback properly to confirm ,
    whether a solution is possible.
    for instance I had to guess that some one has done a firmware update,somewhere!
    5.
    You have not confirmed , that you can access ALL the menu pages of teracom unit.!!
    6.
    To complain to Bsnl, refer this forum link, or take print out of BOTH
    menu pages ( Unedited) dna model and teracom model.
    7.
    Wan page screen shot needed: was the page where you enter your user ID/PW
    ( point raised by @indranil.)
    Feeedback.

    Update: 0253AM
    (A) The username/ID shown in Teracom menu page is enough for BSNL to exchange the modem..
    (B) Understand you can access ALL the pages of teracom menu pages.
    If so edit it and delete link 0_35. ( if you don't want a replacement modem )

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    @karthik316_1999
    I assume it from first, that you are connect to another router. Thats why I askd for the wireless and bluetooth.
    I dont know or I cant see your side, only I have to assume or gues from what you post on here. If you dont connect to Teracom with a cable then only connection left is wireless. You some how connect to that person's Teracom router through the wireless.
    You have to find it your self that How is it connected. I can say only to you that this is possible only through wireless.

    And remember dont change or put your user ID on that Teracom Router even dont do reset from the configuration page, because that Teracom router belong to another person you some how connect to that Router.

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    Quote Originally Posted by essbebe View Post
    5. You have not confirmed , that you can access ALL the menu pages of teracom unit.!!
    6. To complain to Bsnl, refer this forum link, or take print out of BOTH
    menu pages ( Unedited) dna model and teracom model.
    oh..! I thought it would be understood by default that I was able to access the links on the teracom router's page...! sorry about that...

    About the complaint, which page exactly do you want me to take a print out of ? The device info page and the page where you enter the username/password.. both these pages should suffice ?

    Also, to whom would it be better to complain ? The local A.E or BSNL customer care center or the Accounts Officer ? (I guess A.O will only deal with the billing complaints alone...)

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    Quote Originally Posted by karthik316_1999 View Post
    1. Can we assume or conclude that I have been using "the other teracom guy's" network connection ???!?!!!!!??
    Yes, you are using the Unsecure Wireless connection from that person's Router.

    Quote Originally Posted by karthik316_1999 View Post
    2. Similar to how i'm able to see his router, he will be / has been able to see my router's configuration page ??!!!?
    It's depainds, not sure.

    Quote Originally Posted by karthik316_1999 View Post
    3. Is this "complex interchangeable router error!" by chance or is it a possible clue for a connection hack?
    It's happen by chance.

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    Quote Originally Posted by essbebe View Post
    1.
    (A) The username/ID shown in Teracom menu page is enough for BSNL to exchange the modem..
    (B) Understand you can access ALL the pages of teracom menu pages.
    If so edit it and delete link 0_35. ( if you don't want a replacement modem )
    When you say delete the 0_35 configuration.. are we not talking about someone else's router over here .. maybe in my neighborhood .. won't I be meddling with his/her configuration by doing so...

    Can you please clear the air for me on this situation.. why & how am I being able to access someone else's router and does this mean I'm using his/her account and are there chances that my router is also being visible like this elsewhere ? (Which would explain those fake sessions I have been having.............)

    Lastly, will a router exchange from BSNL solve the problem... are you sure this is just a router problem and not someother mis-connections or wrong wiring some where?

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    Yes, you are using the Unsecure Wireless connection from that person's Router.
    do you have WLAN settings in your network ?

    2. From Post No 5.:
    wait ...
    After reading your post, just randomly I typed in the router ip.. and what came up was the teracom page
    Also unusual. you had to enter admin admin as explained in this thread.
    3.
    When you say delete the 0_35 configuration.. are we not talking about someone else's router over here .. maybe in my neighborhood .. won't I be meddling with his/her configuration by doing so...
    YES. Your are right. but unlikely if you can do it OFF line ". ( No internet connection )
    4
    .Can you please clear the air for me on this situation.. why & how am I being able to access someone else's router and does this mean I'm using his/her account and are their chances that my router is also being visible like this elsewhere ? (Which would explain those fake sessions I have been having.............)
    Unlikely
    as explained your modem firmware has become corrupt.
    Two software versions seem to be loaded. ( remote possibility your internet connection is being accessed by person/persons unknown.

    Careful analysis of usage only can confirm this.
    ( say you have switched off your system at 1100PM. No NU)
    You find some download etc in usage portal, which is not seen in NetworX./ Shaplus.
    put your Dynamic IP in address bar . ( with dna A212 and check again )
    5.
    if access possible: Change the modem access Password ( and remember it !)

    6. Rep +++ ( 18 points) due to @ Indranil for joining the thread.. and helping me out.
    Last edited by essbebe; 28th September 2010 at 04:05 AM.

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    ----------------------------------------------------------
    Quote Originally Posted by Indranil View Post
    @karthik316_1999
    You have to find it your self that How is it connected. I can say only to you that this is possible only through wireless.

    And remember dont change or put your user ID on that Teracom Router even dont do reset from the configuration page, because that Teracom router belong to another person you some how connect to that Router.
    I'm somehow not convinced that the connection to the other router is taking place wirelessly.. I mean, there is no wireless source on my PC.. unless and until the wi-fi components on my router is malfunctioning..!! (even then I have wifi disabled...) Is it not possible that such a thing could happen even through the wires ?

    Quote Originally Posted by essbebe View Post
    do you have WLAN settings in your network ?

    2. From Post No 5.:
    wait ...
    Which network are you referring to exactly ? If its the windows network connections that you are talking about, No I dont have any wireless settings there... With regards to my actual ITI router, there are no WLAN settings entered or enabled and the WLAN LED on the router has been OFF since the time I got the router from the BSNL A.E office. (3-4 months back)

    ----------------------------------------------------------------

    @ essbebe

    1. Do you have WLAN settings in your network ?
    -> Guess I have answered this on top.

    2. From Post No 5.:
    wait ...
    Also unusual. you had to enter admin admin as explained in this thread.
    -> I did enter admin admin only as u/n and p/w ! By 'random' I meant the time period and not any random ip or username and password !

    4. Unlikely. as explained your modem firmware has become corrupt.
    Two software versions seem to be loaded. ( remote possibility your internet connection is being accessed by person/persons unknown.
    -> Would you say this situation is caused by a corrupt router ? How ? The teracom details that I'm seeing are someone else's. They are being displayed on my computer remotely from someone else's router, right? How would the firmware come into picture here ?

    5. Put your Dynamic IP in address bar . ( with dna A212 and check again ) if access possible: Change the modem access Password ( and remember it !)
    -> hmm... not sure if this is because of the PPPoe mode but unlike the previous time... this time, both my dynamic ip and the ip on the teracom router page are matching !? So, upon entering the dynamic ip, its only the teracom page that comes up.
    Last edited by karthik316_1999; 28th September 2010 at 04:03 AM. Reason: Automerged Doublepost

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    Quote Originally Posted by karthik316_1999 View Post
    I'm somehow not convinced that the connection to the other router is taking place wirelessly.. I mean, there is no wireless source on my PC.. unless and until the wi-fi components on my router is malfunctioning..!! (even then I have wifi disabled...) Is it not possible that such a thing could happen even through the wires ?
    It is possible to happen that kind of things through the wire if your lan connection is shared. The Router you are using ITI DNA-A211-I has 4 Lan port. Check that there is only LAN connection with your Computer Lan card and no other LAN wire connected to your ITI DNA-A211-I LAN port.

  37. #37
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    1. Have you used any Teracom modem previously ? If yes, clear browser cache and try.

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    Quote Originally Posted by Indranil View Post
    It is possible to happen that kind of things through the wire if your lan connection is shared. The Router you are using ITI DNA-A211-I has 4 Lan port. Check that there is only LAN connection with your Computer Lan card and no other LAN wire connected to your ITI DNA-A211-I LAN port.
    No, the only device that is connected to my 4 port router is my PC. That apart, how else could such a connection to someother router take place ? I dont see a chance for a wireless connection..!!
    Why isn't anyone taking about maybe some mis connections either in the BSNL junction box or pillar or the exchange ?

    Quote Originally Posted by meetdilip View Post
    1. Have you used any Teracom modem previously ? If yes, clear browser cache and try.
    I have never even seen a teracom router before. Hope the problem was this simple !
    Last edited by karthik316_1999; 28th September 2010 at 03:19 PM. Reason: Automerged Doublepost

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    Final Tests before you exchange the modem/router :
    (A) disconnect modem Rj11 from splitter.
    (access 192.168.1.1.
    Which device info /menu you get Wa 3002_g4 or dna A211-I page ?
    (B)

    Disable your Dialer/ or in 0_35 connection delete your userId and PW.( WA3002_g4)
    reconnect RJ11 to splitter.
    Do you get connected to Internet ?
    ( C)
    Open 192.168.1.1
    dna modem Pages ?
    (D) Check dynamic IP?
    Any change in IP for "unknown person "
    (E)
    Check WAN page link is it 0_35 ? IP details
    (F)
    If DNA modem is in use
    Click context menu on wan page and select view source ( FF preferred)
    Scroll down and note the password in plain language.
    Also check wireless menu and confirm enabled or not.
    Para two :
    .
    (G)
    When connected with DNA modem check
    click LAN icon and check properties.
    traffic activity support etc.
    The speed of connection check here:
    mybroadbandspeed.co.uk or at speedtest.net
    (H)
    Inform BSNL UserID/and password of "Unknown person"
    and exchange the modem.

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    Hi essbebe,

    I booked a complaint with BSNL via sms and within an hour a guy called up and I explained the problem to him. He was surprised to hear that and did not believe me at first.
    Later, he asked me to take the modem to bsnl exchange tomorrow for a check. And they might replace the router.
    Will post feedback once done with this...
    Thank you very much.

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    ^^^^ Like to hear the update from you

    But before replaceing the modem did you unplug the RJ11 cable and test it as said by essbebe.

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    @ Essbebe...

    I would like to say a few words on your troubleshooting procedures again.. Since the issue involves navigating between several pages and noticing several values back and forth... although your instructions are very valuable and procedural.. I'm quite not able to follow them How many ever times I try to read through them ! except for a few points.. others appear vague/without clear meaning... no offense its just that the grammer part is missing n that makes the sentences really really hard to comprehend / understand. I see that is the way you give out instructions in all the threads.. can't blame you ... ! Answering to queries day on day of course is a tough job While appreciating your continued service n support to users like me.. just thought I would share this... Hope u take it in the +ve sense...

    Anyways, will try to answer to my best !

    Final Tests before you exchange the modem/router :

    (A) disconnect modem Rj11 from splitter. access 192.168.1.1.
    Which device info /menu you get Wa 3002_g4 or dna A211-I page ?

    --> DNA-A211- I

    (B) Disable your Dialer/ or in 0_35 connection delete your userId and PW.( WA3002_g4)
    reconnect RJ11 to splitter.
    Do you get connected to Internet ?

    -> Not sure if you wanted me to clear off the userID n password details from the teracom configuration page. I guess we agreed not to do that yesterday.
    Anyway, I did not do that and just reconnected the splitter wire after having disabled the dialer as i'm in bridge mode.
    Result -> I was not able to browse the internet.

    ( C) Open 192.168.1.1
    dna modem Pages ?

    -> Yes, I did see the DNA modem pages only.

    (D) Check dynamic IP?
    Any change in IP for "unknown person "

    -> I guess I'm supposed to do this after having connected the dialer ? I did so at whatismyip.com and a dynamic ip came up. But no ip was displayed in my DNA router's WAN info page. The field was just blank.
    With regards to the "unknown person / teracom" -> I was not able to access the teracom pages yet. It was still the DNA page that was showing up.

    After 2-3 minutes of having connected the dialer and when typing in this reply, the router page automatically changed to teracom page during the usual "refereshing" of the router page that happens. As usual, the blue error page came up at first and then I refreshed once manually which resulted in the teracom page showing up.

    (E) Check WAN page link is it 0_35 ? IP details
    -> Wan page in the DNA router page had no ip listed in it.
    Now that the teracom page has shown up, it does have an ip on it which is "not" the same ip as that is shown on whatismyip.com


    (F) If DNA modem is in use
    Click context menu on wan page and select view source ( FF preferred)
    Scroll down and note the password in plain langu
    age.
    -> I dont understand what exactly this means... There is no context menu on the wan page for me... and not sure what FF means either.. maybe firefox ??
    Also, did not understand what you meant by "If DNA modem is in use" ?

    Also check wireless menu and confirm enabled or not.

    -> Wireless is always disabled as I have been saying. Also, since the teracom page was the only thing that I'm seeing now, one change since yesterday that I noticed now is that the wireless on this connected was ON. I put it off and refreshed the page and still the teracom page only showed up.
    In fact I forgot to add in my previous post, the BSNL guy who called up asked me to check this same thing within the teracom page. To see whether wireless on it was ON. But at that time it was off.
    He then told "sir, this looks like some phishing attack". Not sure why he said like that !

    (G)When connected with DNA modem check
    click LAN icon and check properties.
    traffic activity support etc.

    -> What exactly did you want me to check / make notice of here ?

    The speed of connection check here:
    mybroadbandspeed.co.uk or at speedtest.net

    -> The below was the result that I got how many ever times I tried. It was the srilanka server and I think something is wrong with that.



    -> Tried with the bombay server later.


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    @karthik316_1999
    I just like to know when you have the Teracom pages on your browser instated of ITI router just disconnect the RJ11 from your router and check after that what pages comes up. remember dont close the web browser when you disconnect the RJ11, leave the pages open with Teracom GUI and plug off the RJ11. After plug out of RJ11 is it still Teracom GUI available or you can still browsing the Teracom Router pages.

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    Quote Originally Posted by Indranil View Post
    @karthik316_1999
    I just like to know when you have the Teracom pages on your browser instated of ITI router just disconnect the RJ11 from your router and check after that what pages comes up. remember dont close the web browser when you disconnect the RJ11, leave the pages open with Teracom GUI and plug off the RJ11. After plug out of RJ11 is it still Teracom GUI available or you can still browsing the Teracom Router pages.
    These are the results of this test.

    I had the teracom router page opened in my browser window. Disconnected the RJ 11. The DSL light on the router went blinking. The router page was now "NOT accessible". Just a blank white page. Tried in a new window but got the same result.

    Reconnected the RJ 11 cable and waited for the DSL to become stable. Refreshed the router page and the teracom page came up.

    ---------------------------

    Tried this test on my own. Not sure if it would add any value or not.

    Switched off and put on the router without the RJ11 cable connected at the splitter. This time, even without the RJ11 the router page was accessible. It was the ITI router that showed up.

    Connected the RJ11 cable and waited for DSL to be stable. Still the ITI router page was showing. Connected the dialer. Still the ITI page was and is showing till this moment. It has been 5 mins since I had dialed the connection. Maybe the teracom page might come up anytime.

    Note: The ITI page that is shown now does not show any IP at all at the wan config page..! This is also surprising, isn't it ?.. although I have a dynamic ip assigned to me. Refer screenshot "iti wan page.jpg" attached.

    ---------------------------------

    5 mins later...

    As the router page kept refreshing.. there came the "change from iti to teracom router" automatically. This is a classic screenshot I would call it ! Half of the page of each router is displayed with an error message though. Pls. refer screenshot "change from iti to teracom.jpg" !

    I had to hit the enter button on the address bar once again in order to bring up the complete teracom page. Next, cross checked the ip displayed on the teracom page. It is different from my original ip that was shown on whatismyip.com

    As suggested by essbebe earlier, I entered my dynamic ip (shown on whatismyip.com) onto my address bar and it did not work. Just a blank page showed up. This is surprising as I expected it to open up my router page. hmmmm...... Entering the other dynamic ip shown on the teracom page also had no effect.
    Attached Images Attached Images
    Last edited by karthik316_1999; 29th September 2010 at 01:29 AM. Reason: Merging posts for convenience to read

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    Sorry... disregard post. Wanted to create a merged post but instead hit reply button.

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    Sorry... disregard post. Wanted to create a merged post but instead hit reply button.

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    @karthik316_1999
    I think maybe this will solve your problem

    plug off your RJ11 cable and restart your router if possible restart your computer too.
    Now go to your Router pages remember dont connect the RJ11. If your router pages comes up Go to Advance setup - LAN and then change the IP address 192.168.1.1 to 192.168.0.1 and if the DHCP is enable then change the IP 192.168.1.2 to 192.168.0.2 then click Save/Reboot or Save, recommend Save/Reboot

    The gui pages will be blank or nothing comes out but dont warry

    Now come to your LAN properties

    Change the IP adress 192.168.0.2 and gate way IP address 192.168.0.1 the subnet mask remain same.

    next time when you Browse your Router GUI pages use this IP http://192.168.0.1

    check and reply.

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    Quote Originally Posted by Indranil View Post
    @karthik316_1999
    I think maybe this will solve your problem

    plug off your RJ11 cable and restart your router if possible restart your computer too.
    Now go to your Router pages remember dont connect the RJ11. If your router pages comes up Go to Advance setup - LAN and then change the IP address 192.168.1.1 to 192.168.0.1 and if the DHCP is enable then change the IP 192.168.1.2 to 192.168.0.2 then click Save/Reboot or Save, recommend Save/Reboot

    The gui pages will be blank or nothing comes out but dont warry

    Now come to your LAN properties

    Change the IP adress 192.168.0.2 and gate way IP address 192.168.0.1 the subnet mask remain same.

    next time when you Browse your Router GUI pages use this IP http://192.168.0.1

    check and reply.
    Hi Indranil... (looks like you are also burning the candles late at night like me.. )

    That was a good suggestion I guess.. tried this and i'm able to connect to the internet properly. There is no problem with that.. However, the wan config page of my ITI router still does not show up my dynamic ip

    Maybe the teracom page will come up this time also then?

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    Quote Originally Posted by karthik316_1999 View Post
    However, the wan config page of my ITI router still does not show up my dynamic ip
    You see the dynamic IP in your wan page if you are in PPPOE mode, in briedge mode dynamic IP does not shows in there.

  50. #50
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    Quote Originally Posted by Indranil View Post
    You see the dynamic IP in your wan page if you are in PPPOE mode, in briedge mode dynamic IP does not shows in there.
    I thought of this possibility but did not want to assume
    So.. assuming that the teracom page does not show up after this.. (let me observe for a couple of days) .. is the problem solved then ?
    There is no need for me to inform BSNL of this at the exchange ?

    And........ now that the teracom page hasn't showed up (atleast in the last 10 mins) .. are we able to come to a conclusion on the reason behind the problem? Hope you don't say wireless !

  51. #51
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    Quote Originally Posted by karthik316_1999 View Post
    So.. assuming that the teracom page does not show up after this.. (let me observe for a couple of days) .. is the problem solved then ?
    There is no need for me to inform BSNL of this at the exchange ?
    If the Teracom Modem does not shows up then the problem is solved, no need to inform to BSNL and dont change you precious Router. It's raelly a unick Router.

    Quote Originally Posted by karthik316_1999 View Post
    And........ now that the teracom page hasn't showed up (atleast in the last 10 mins) .. are we able to come to a conclusion on the reason behind the problem? Hope you don't say wireless !
    No this is not from wireless. Your case is unick and very interesting. Your Local Area Network connect through the Phone Cable to another Local Area Network like VPN where this type of theory is used. Your Local Area Network is 192.168.1.0 to 255 and the person whose area network also is the same. Some how this two network is linked, this is possible from the DSLAM in exchange. This DSLAM some how make a route between your network and with that person network, this is call virtual private network or VPN. Thats why I ask you to change the Network address. Hope it will solve your problem.

    Just like to know, did you seen this problem when you using the pppoe from your Router.
    in pppoe mode you see the wan IP address in your router.

    If this goes OK then I want to ask you to check another methode. I will tel you later.

  52. #52
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    A) disconnect modem Rj11 from splitter. access 192.168.1.1.
    Which device info /menu you get Wa 3002_g4 or dna A211-I page ?
    --> DNA-A211- I.[/quote]
    Tried this test on my own. Not sure if it would add any value or not.
    Switched off and put on the router without the RJ11 cable connected at the splitter. This time, even without the RJ11 the router page was accessible. It was the ITI router that showed up.
    @Indranil :
    please take up from here.

    @kartik316_3199
    You can download Teamviewer, and allow access to your system
    to @Indranil or @meetdilip when you are on line. ( connected to Internet )
    to check modem settings/ system network settings etc.
    I am now in a different Time Zone.
    Last edited by essbebe; 29th September 2010 at 03:21 AM.

  53. #53
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    Quote Originally Posted by Indranil View Post
    Just like to know, did you seen this problem when you using the pppoe from your Router.
    in pppoe mode you see the wan IP address in your router.

    If this goes OK then I want to ask you to check another methode. I will tel you later.
    Yes, this problem did show up even when I was in PPPoe mode as I had discussed with Essbebe earlier.

    And I have not seen the teracom page in the last 7 hours.. guess the problem is solved.. what other tests did u want me to conduct ?

    Also, people here at my home want to take up this issue with BSNL as they are afraid of usage issues once that such a problem has shown up now. They say its good to have it recorded with BSNL.

    @ essbebe

    Thanks .. I'll see about team viewer if such a need arises...

  54. #54
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    The test I want to check is that go to your default IP address I mean change back to IP 192.168.1.1 and DHCP 192.168.1.2 and also change the IP of your LAN card to 192.168.1.2 and gateway 192.168.1.1, after save and reboot your Router Go to the WAN pages ( Remember plug off the RJ11 when you do that ) and Delete all PVI/VCI entry except 0/35 dont delete it. Now save and Reboot your Router and Plug in the RJ11 cable and check Teracom Router comes up or not.

    Quote Originally Posted by karthik316_1999 View Post
    Also, people here at my home want to take up this issue with BSNL as they are afraid of usage issues once that such a problem has shown up now. They say its good to have it recorded with BSNL.
    It is really good to have record in BSNL but if the usages record shows OK no extra charges then I think it's OK no need to headache.

  55. #55
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    I will do what you have asked and post results shortly, indranil.
    Meanwhile, I would like you to see the error message that I'm getting occasionally when connecting my dialer in bridge mode. Yesterday with the 192.168.1.1 router ip also I got this error a couple of times. Pls. refer screenshot attached. Bur when I try connecting a 2nd or 3rd time.. it gets connected. Is this okay ?
    Attached Images Attached Images

  56. #56
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    Quote Originally Posted by Indranil View Post
    The test I want to check is that go to your default IP address I mean change back to IP 192.168.1.1 and DHCP 192.168.1.2 and also change the IP of your LAN card to 192.168.1.2 and gateway 192.168.1.1, after save and reboot your Router Go to the WAN pages ( Remember plug off the RJ11 when you do that ) and Delete all PVI/VCI entry except 0/35 dont delete it. Now save and Reboot your Router and Plug in the RJ11 cable and check Teracom Router comes up or not.
    Am I supposed to unplug the RJ 11 only when deleting the PVI/VCI entries ? I thought I had to do it when changing the lan ip address itself and did so. As a result, once I entered the lan ip details (DHCP option was not there) and clicked on save. (Not save and reboot) Then the router page went blank and did not come back at all. DSL was not stable as RJ 11 was not connected. So, I had to connect RJ 11 and immediately teracom page came up. Let me know if I need to repeat the whole thing again.. Am I supposed to do all the ip changing in the ITI page with the RJ 11 connected and remove it only when deleting the entries?

    Edit: Redone the procedure again following your guidelines. Will observe if Mr.teracom shows up.
    Last edited by karthik316_1999; 29th September 2010 at 09:00 PM.

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    Please ignore. . You have edited your message.

    RESET the modem and see this link.
    ( RESET access in rear, or unit bottom right side a small round hole)
    Should be identical to WA 3002-G4 unit.
    SL2_141 (Type-B) ADSL MODEM MULTIUSER CONFIGURATION
    Last edited by essbebe; 29th September 2010 at 09:46 PM. Reason: spelling

  58. #58
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    hmm.. so far no teracom... how would deleting the other values have an effect like this ?

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    @karthik316_1999
    did you delete the other entry in WAN pages and test it ?

    "Am I supposed to unplug the RJ 11 only when deleting the PVI/VCI entries ? "

    Yes you have to unplug the RJ11 cable during changing the IP 192.168.0.1 to 192.168.1.1 and DHCP and deleteing the other value in WAN pages except 0/35

    " As a result, once I entered the lan ip details (DHCP option was not there) and clicked on save. (Not save and reboot) Then the router page went blank and did not come back at all. "

    Because you change the router IP 192.168.0.1 to 192.168.1.1 thats why the router page went blank. after changing the IP 192.168.1.1 and saving it change your LAN IP addess 192.168.1.2 and gate way 192.168.1.1

    during the modification make sure your RJ11 is unpluged and after your settings complete then plug your RJ11 and check for MR.Teracom.

  60. #60
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    Yes, I have done all that. So far teracom hasn't shown up... can u brief me how this has solved the problem ? Just interested to know..!

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