Thread: How to find average speed of usage

I am a BSNL broadband user migrated to 1400 scheme which should provide me with a speed of 4 Mbps upto a usage limit of 25 GB after which the speed would get downgraded to 256 Kbps unlimited until the next month begins.

I have never experienced the 4 Mbps speed as I continuosly keep checking the speed of downloads and the Multiplay Speed Test. I had registered a complaint at 1504 initially, then at the local exchange, afterwards in the NIB, email complaint in their grievance redressal system and then I forwarded a written complaint to the DGM-Broadband.

They replied stating that I have crossed the usage limit and so my speed would run only at 256 Kbps. They claim that my profile has been upgraded to the 4 Mbps scheme which I have not seen in my eyes. According to the data provided by BSNL, viz total usage and number of hours of usage, I calculate only a speed of 2 Mbps average speed and not even in one segment I could calculate the 4 Mbps speed. Will the data recorded be wrong? And moreover my speed should have become 256 Kbps at the end of 25 GB but it happened only at 36 GB. I suspect that my profile was updated only on the 6th and not on the 1st by which time I had used 36 GB and hence got downgraded to 256 Kbps.

According to BSNL commitment I should experience a 4 Mbps speed for 25 GB usage which I have not got. And everybody says that wait and watch for the next month and then let us see.

What should I do?

1. Billing cycle happens from 1st to 30 th of the month irrespective of your subscription of the plan.

2. Use a bandwidth meter like Networx to monitor your speed.

3. Talk to the Senior Divisional Engineer (SDE) and explain the problem. There were a few members in this forum who were also getting 2 Mbps even after upgrading to a high speed plan.

4. Post the screen shot of your modem menu page.

5. Post your SNR and attenuation values.

Dear Mr Dilip :

At the outset, thankyou for the effort to reply.

Let me explain my problem again.

Though I have not used a Networx bandwidth meter (thanks for the information), I have the usage data provided by BSNL from wherein one can infer the average speed data transmitted since the total usage and time of usage is provided by BSNL. (I can send you the attachments of the usage data as pdfs if you desire) My point is I should have got 4 Mbps speed for a usage of 25 GB, which I haven't. I have migrated from the 1350 plan to 1400 plan and my plan takes effect on the 1st September. Fine, I have used up my data usage limit but the speed transmitted was only at my previous plan, viz 1350 where only 2 Mbps is provided. A comparison with the previous month's data would prove that. When I complained about this, immediately I saw a drop in the speed to 256 Mbps and they said that since I have already used my limit, the drop has happened. I think they have updated my profile only then, ie the 6th of September instead of the 1st September which they should have. Because if the server would have shifted my speed to 256 GB it should have done that when I crossed 25 GB itself and not at 36 GB which is on the 6th. The shift in speed data is evident in the usage data provided by BSNL Is this not an evidence that my profile has been updated only on the 6th? After going through all the channels of complaint, viz at the 1. Local exchange (the SDE Mr. Venugopal does not take calls on the landline and when I take efforts to find his mobile and call him he says I cannot call his mobile and says he is not the person for this and rattles a number which does not exist). 2. Registered a formal complaint with1504 and have received a docket number. Again and again they call me and ask me if my connection is working now and when I tell it is the speed which is the problem they route the call back to the exchange. This cycle is still going on. 3. Phone complaint to AGM (Mr. Varadan). His assistant told me over the phone that on his request, viz. the 6th my profile has been updated by the NIB at Haddows exchange. 4. Phone complaint to DGM-NIB (Mr. Krishnakumar). He transferred the line to his assistant who went into a dispute asking me how can Mr. Varadan's assistant say that the profile has been updated on the 6th as she had updated it on the 2nd itself. She would not allow me to talk at all and slambangs the phone stating that I have used up my limit. At the DGM's request, I filed a written complaint and I get back a stale reply stating that I have used up my limit and my profile has been updated on the 2nd and no explanation is offered to any of my queries properly. 5. I tried to reach the Nodal Officer, Ms. Saraswati and nobody picks up the line (I doubt that this phone which I got from Grievance Redressal system in their website is not in use. And 1504 officers do not know this number and again they reroute me to the local exchange number only. 5. I contacted the Appelate authority, GM-Broadband (Mr. Balaji Prasad). For once I heard a positive intent and listening ears. Hats off to him, actually. He accepted through the phone though that the profile must have been updated only on the 6th and that if this problem repeats I should call him immediately and he would try to address it. He was also good enough to advice me about the other schemes that BSNL has and told me that my previous scheme was better for my usage pattern to which I told him that I preferred the new scheme for now and would look into reverting to the old scheme at a later date. And to top it now, the new month begins yesterday and my speed is still at the 2 Mbps level. I again call the GM to find that there has been a cable problem in Indonesia (TATA) and it may take a little time to rectify and in the meantime I should monitor my speed at regular intervals, during peak and non peak hours and report to him the next day. But he personally confirmed that my current profile is in the 1400 (ie 4 Mbps bandwidth). This is what that has surmised until now. I am a longstanding user of BSNL and know that there a lot of good people at BSNL and that is the reason why I do not want to quit BSNL yet. But there is a lot of confusion and redtape and irresponsible behaviour. My problem is yet unresolved.

I understand that there is a Telephone Adalat. Will this apply to my case?. If so how I should go about appealing to that. I understand from one of the telecaller that an advertisement would appear in the newspapers on the 3rd or 4th week of every month, but I am unable to spot it until now. Please advise me if I would get a salvation there. I have inadvertently spent a lot of time on this but am not regretting it, yet. I think the right authorities should at least know about these things so that they can look into it with the right perspective and take corrective measures if need be.

I am attaching a picture of the modem provided to be my BSNL for this. Is is this what you meant by a screen shot?

I do not understand the terms SNR and attenuation values. Can you please explain that? I am not a technically qualified person in this area. Is the Networx meter, a hardware attachment or a software? Where can I get it?

Thanks for your reply again and I would definitely appreciate your advice.

With regards
I remain
Sincerely,
S. Vidyasankar (svsankar)
email: svsankarchennai@yahoo.co.in

Your problem

Gets only 2 Mbps instead of 4 Mbps

1. Install this software in your PC using which you can keep an eye on usage details and average speed.

Bandwidth monitor, bandwidth speed test, bandwidth and traffic monitoring tool for Windows

2. Low speed may be due to line problem

a. Type 192.168.1.1 in your browser

b. ID and password is admin

c. Post the screen shot of landing page. ( To take screen shot , press the PrtSc button just above the " home " button. You need to then upload at tinypic.com and post the link here)

3. Did you tried the no. of Nodal officer and appellate authority ?

4. Not sure about telephone adalat. Please wait for other members to comment.

5. You may try consumer forum.

Dear Dilip:

I am an Apple Macintosh user, OSX.6.4. Any options for me?

Secondly in my long reply I have clearly mentioned all the channels of complaint that I have addressed. The Nodal Officer's (Mme. Saraswati) number just rings, nobody picks up which forced me to talk to the Appellate authority, viz the General Manager-Broadband, Shri Balajiprasad. I think you can find all the details in my previous mail.

Anything else, I should do.

Vidyasankar

from Google search : Netmeter for MacOS.
Shareware.
filetransit.com/view.php?id=77564
http://www.filetransit.com/view.php?id=77564

Test your speed here. Makes a record also.
http://mybroadbandspeed.co.uk.

This may help

Meter

As mentioned above, if nothing works and you are getting no response, try consumer forum or change the ISP. BSNL has its own drawbacks as government company.