Thread: BSNL's fake warning or real??????? Please help!!!!

KHANDWA is listed in selfcare.wdc website
[IMG].http://selfcare.wdc.bsnl.co.in/irj/portal[/IMG]
BSNL Customer Care Portal
Make this Home page !

Presume you have registered with your OWN userId.
Password supposed to be sent to your emailID.

2.
If you wish you can send an ONLINE complaint here.
http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp

say you cannot check usage with ID ( example abcd1234) and PW xxxxxxxx in selfcare portal. wdc.

Originally Posted by essbebe

KHANDWA is listed in selfcare.wdc website
[IMG].http://selfcare.wdc.bsnl.co.in/irj/portal[/IMG]
BSNL Customer Care Portal
Make this Home page !

Presume you have registered with your OWN userId.
Password supposed to be sent to your emailID.

2.
If you wish you can send an ONLINE complaint here.
http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp

say you cannot check usage with ID ( example abcd1234) and PW xxxxxxxx in selfcare portal. wdc.

Hello Sir, i think i need to explain everything in detail here. Actually, my Telecom Circle is Khandwa but the city where i stay is Burhanpur which is 90 KMs away from Khandwa. So, if i want to meet AO i have to go to Khandwa either by bus, train or bike.

Today i was going to Khandwa on bike but at the last moment i thought to meet my JTO here at Burhanpur before leaving for Khandwa. I went to BSNL here and met JTO, i know him very well. He is just 3 to 4 years elder to me by age, even he know me very well. I again placed my issue in front of him. I even showed him the usage details shown on new CDR portal and also the screenshots of 6th October. He is very very cooperative and listened everything in detail, observed everything and then told to wait untill the bill for August-September and October comes. According to him bill may be even normal because there is a clear fault of BSNL in shifting the Usage-Details from old to new portal!!!!!! He even told me if i need to meet AO in future then he (AO) will consider this issue because he is also a very cooperative person. He even assured me full help from his side, if required, at the time of speaking to AO!!!!!!!

Apart from that he said that even he or other BSNL officers are facing problems due to CDR system!!!!!! He said that everyone at BSNL is agree that CDR portal is a big headache!!!!!! He said that BSNL has outsourced CDR project from TCS (TATA Consultancy Services) which, in turn, has outsourced the software needed for this project, from another vendor!!!!! And neither TCS nor that software-vendor is cooperating to each other. So, even BSNL is facing hell lot of problems due to this!!!!!!

At last, he said not to go to Khandwa at present!!!! When i was getting down from the BSNL office i met another JTO here, i told him the whole issue. He said that let BSNL give the bill of say 6 lacs, there is nothing to worry!!!!! He said if, the person whom i spoke with (first JTO), has given me the positive response, then there is nothing to worry!!!!!! He said nothing will happen, according to him if someone gets so huge bill then BSNL calculates and checks everything atleast 5 times before generating the bill!!!!

The person i spoke first is an SDO and not a JTO(sorry for that)!!!!! He also told that as a customer i can even speak to TDM at Khandwa (if required)!!!!! He said that he is also very good person in all such issues!!!!!

So, what do you say now sir????? Should i be relieved now?????

So, what do you say .......????? Should i be relieved now?????

@coolvaibh2009

Sorry to learn about your problem.
I think, you can relax as BSNL staff in your town are so helpful.
Anyway, try daily to log in self care portal and get September usage.
May be staff at Khandwa have not reloaded the latest usage,
and may do it any time/day..
BSNL seems to de centralise the usage portal

Originally Posted by essbebe

@coolvaibh2009

Sorry to learn about your problem.
I think, you can relax as BSNL staff in your town are so helpful.
Anyway, try daily to log in self care portal and get September usage.
May be staff at Khandwa have not reloaded the latest usage,
and may do it any time/day..
BSNL seems to de centralise the usage portal

But Sir, September usage is already on the portal!!!!! What do you want to say, can you please clarify a little!!!!!!! Portal consists three months usage August, September & October!!!!!

1.
You have complained about a huge amount of BB usage bill.

So, how the out standing amount is shown as 8000??????

Clearly states discount NOTapplied ( presume NU aug/sept)





2.
Any errors in August/September usage, which includes your
Night Usage as chargeable has to be checked.
3
The bill amounts you have shown for each month.including AUGUST.
presume this includes your BB usage also.
http://www.indiabroadband.net/bsnl-b...tml#post303940 (BSNL's fake warning or real??????? Please help!!!!)

Till you get your bill for AUG/Sept nothing can be done.for September/August .
One summary shows 265GB , which is presumed all the d/l H24 for august Sept

wait....
As a precaution, you should save whatever the usage portal shows