1. #1
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    Default detail regarding new bsnl internet connection.. please help?

    i'm looking for a cheap broadband connection.
    i live in faridabad, Haryana
    i liked two plans from bsnl
    1. BB Home UL 499* 256kbps but has fixed telephone charge also
    2. BB Home Combo UL 625 256 kbps with no telephone charge.
    i never taken any landline or broadband connection so i don't have any knowledge about anything..
    1.The above rates are exclusive of Service Tax, which will be charged as per prevailing tariff.
    3. Security deposit for local/STD/ISD facility and installation charges as applicable shall be taken from the customer.
    so how much is service tax? and security deposit.

    my father is central govt employ. so can we get 20 % descount as mentioned on bsnl website, i'm living with my family. so is this 20% dis. is on plan only or on total bill?
    and what will be other charges like of modem or anything expext these..

    if i take 499 is there any zero rantal telephone scheme, (i dont need to call from that) actually i don't want my bill above than 500 in any manner so please guide...

    and please tell me the process of taking connections and other charges and modem charges.

    means i want to knew the bill amount if i take connection, means if i adopt 625, will i get bill of 500 (20% discount)+ 50 (modem charge) = 550rs. or is any other charges also.

    Re-launch of Promotional scheme allowing “15 days Unlimited Free Download” and waiver of Installation charges to the new customers registering their Broadband connection during the period 15.09.2010 to 15.11.2010 in all Circles.

    so now what does i have to pay while taking connection?

    Quote Originally Posted by mahendersingh View Post
    i'm looking for a cheap broadband connection.
    i live in faridabad, Haryana
    i liked two plans from bsnl
    1. BB Home UL 499* 256kbps but has fixed telephone charge also
    2. BB Home Combo UL 625 256 kbps with no telephone charge.
    i never taken any landline or broadband connection so i don't have any knowledge about anything..
    1.The above rates are exclusive of Service Tax, which will be charged as per prevailing tariff.
    3. Security deposit for local/STD/ISD facility and installation charges as applicable shall be taken from the customer.
    so how much is service tax? and security deposit.

    my father is central govt employ. so can we get 20 % descount as mentioned on bsnl website, i'm living with my family. so is this 20% dis. is on plan only or on total bill?
    and what will be other charges like of modem or anything expext these..

    if i take 499 is there any zero rantal telephone scheme, (i dont need to call from that) actually i don't want my bill above than 500 in any manner so please guide...

    and please tell me the process of taking connections and other charges and modem charges.

    means i want to knew the bill amount if i take connection, means if i adopt 625, will i get bill of 500 (20% discount)+ 50 (modem charge) = 550rs. or is any other charges also.

    Re-launch of Promotional scheme allowing “15 days Unlimited Free Download” and waiver of Installation charges to the new customers registering their Broadband connection during the period 15.09.2010 to 15.11.2010 in all Circles.

    so now what does i have to pay while taking connection?
    20% discount on Broadband services (usage and Rental) to Government Employees (Central Government/ State Government/ PSUs) and to Visually Impaired customers of both existing / new connection.
    Last edited by mahendersingh; 9th October 2010 at 08:00 PM. Reason: Automerged Doublepost

  2. #2
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    2. BB Home Combo UL 625 256 kbps with no telephone charge.

    Security Deposit for modem type 1 Rs 500/=
    One months' BB rent security for tariff plans above Rs 500/=
    ( for Rs 625 plan applicable)
    Taxes not levied on above. Usually 10.3% .
    Installation charges waived , I hope.

    The Telephone connection/BB being availed should be in your father's name. to avail 20% discount.
    Get certificate from Head of office,( local unit) that he is employed in _____office.
    REF:
    Bharat Sanchar Nigam Ltd.

    First month bill will be exceeding Rs 2000/= approx.

  3. #3
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    1. You can avail the 20 % discount for usage and rental.

    2. I think there is a b fone plan with zero rental. Please check with your local exchange.

  4. #4
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    specimen certificate as suggested by bsnl
    http://www.indiabroadband.net/attach...nt-gov-emp.jpg

  5. #5
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    Quote Originally Posted by essbebe View Post
    specimen certificate as suggested by bsnl
    http://www.indiabroadband.net/attach...nt-gov-emp.jpg
    Thanks for the addition. Can't rep

  6. #6
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    Exclamation im charged

    Hey i just have a new broadband connection & when i asked people of BSNL here they said that this 15 days scheme is automatically provided to u so i downloaded many things but now im charged a large amount what shoul i do now plz help

  7. #7
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    Quote Originally Posted by needna78 View Post
    Hey i just have a new broadband connection & when i asked people of BSNL here they said that this 15 days scheme is automatically provided to u so i downloaded many things but now im charged a large amount what shoul i do now plz help
    Talk to the accounts officer. Show this link

    Promotional Offer

  8. #8
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    @needna78.
    1.
    Did you get a 14 digit usage portal Id and PW from BSNL ?
    Then go to BSNL Portal and log in to check your usage.
    2.
    If your town/location is listed in any selfcare portal
    Register with OWN ID and wait for PW from BSNL.
    3.
    (a)Check Usage for October 2010.
    (b)Check activation date. Tariff plan.
    (c)Take a print out.
    (d)If the excess download in beyond the first 15 days, you may have to pay.

    4.
    For any complaint regarding excess billing some written proof is required.
    5.
    If your tariff plan in NOT unlimited plan, download NetworX
    application and keep track of your usage from today for a single system.

  9. #9
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    Default thnx

    i contact the nearest BSNL office about this problem they said that the 15 days will not be charged in your bill but incase it happens that u get high bill we will reduce all the first 15 days amout.....

  10. #10
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    1.
    Even then, insist on getting 14digit portal ID or
    Wait for the bill . Then
    go to self care websites and register with own USERID.
    Your location not known.
    try Loading Portal... for locations in North.
    selfcare.ndc.bsnl.co.in
    or sdc or edc or wdc.
    http://www.indiabroadband.net/bsnl-b...tml#post279644

  11. #11
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    Default Re-launch Promotional scheme

    I have got new connection on Nov 3, 2010 and started downloading with 2 Mbps speed, hoping BSNL will not charge for the first 15 days.

    Has anyone faced issue with billing during the period 01.07.2010 to 31.07.2010. when the offer was there?


    bsnl.co.in/service/bbtariff/bb_news.h***tm
    calcuttatelephones.com/new-template.h***tml

  12. #12
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    To confirm whether it is free, check your usage details. If you are provided with the 15 days free unlimited download, chargeable unit excluding night unlimited will be zero.

    Keep this link for future reference

    Promotional Offer

  13. #13
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    Default charged for data within 15 days of activation

    I have been charged for last 2 day(nov 14 and 15, 2010).
    i have downloaded 8 GB or more data(chargeable above 1.5 GB), assuming i have 15 days of free download from Nov 3.

    Now what should i do? I'm not able to contact customer care(1800 424 1600), as i was in queue and waiting for 1 hour. is there any direct number to contact bsnl customer care.

    Will BSNL resolve these kind of issue ?

  14. #14
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    Talk to the accounts officer. He will be the right person to help you. If possible visit the office and tell your problem.

  15. #15
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    1.Take a print out of the promotional offer and the usage details from the portal.

    2.Write an application regarding excess bill addressing the accounts officer.

    3.Bill

    4.Calculation of the first 15 days usage and deduct this usage from the total usage.And make it in a paper in proper understandable way.Because you have to convince the accounts officer.

    I faced the excess bill issue and 29000+ bill but i managed to generate the proper bill.So i'm suggesting you people to collect all this documents and face accounts officer.Because they need ready made thing.They were not willing to calculate the usage of 15 days manually.So if you make everything ready in front of them they will generate you a duplicate bill instantly otherwise you have to travel the BSNL office regularly and need to shout over them.

    -------------
    I'm giving you a calculation details of 500c plan then you will be able to calculate easily.

    Say,
    Broadband activation date 12th
    Means under promotional offer upload and download is free up to 26th of that month.
    So you can deduct the usage between this period.(including 12th and 26th day's use)

    Under 500c plan 1.5 GB is free. so per day 51.2 MB is allotted.(assuming 30days month) So in this case your free limit of this month is 51.2x4=204.8 MB (27th to 30th).So if you cross the free limit you have to pay the excess usage.

    I think it's now clear how to calculate to get the duplicate bill instantly.

    Modem rent, Plan charges will be applicable according to no of days.In this case they charged for 19 days.
    -----------------
    Talking with customer care executive or accounts officer over phone will not help you regarding this issue.You have to meet accounts officer and finalize everything as early as possible.Because if you don't pay the bill you will face disconnection issue and penalty.

    Hope it will help you guys.

    Thanks

  16. #16
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    Quote Originally Posted by preferity View Post
    1.Take a print out of the promotional offer and the usage details from the portal.

    2.Write an application regarding excess bill addressing the accounts officer.

    3.Bill

    4.Calculation of the first 15 days usage and deduct this usage from the total usage.And make it in a paper in proper understandable way.Because you have to convince the accounts officer.

    I faced the excess bill issue and 29000+ bill but i managed to generate the proper bill.So i'm suggesting you people to collect all this documents and face accounts officer.Because they need ready made thing.They were not willing to calculate the usage of 15 days manually.So if you make everything ready in front of them they will generate you a duplicate bill instantly otherwise you have to travel the BSNL office regularly and need to shout over them.

    -------------
    I'm giving you a calculation details of 500c plan then you will be able to calculate easily.

    Say,
    Broadband activation date 12th
    Means under promotional offer upload and download is free up to 26th of that month.
    So you can deduct the usage between this period.(including 12th and 26th day's use)

    Under 500c plan 1.5 GB is free. so per day 51.2 MB is allotted.(assuming 30days month) So in this case your free limit of this month is 51.2x4=204.8 MB (27th to 30th).So if you cross the free limit you have to pay the excess usage.

    I think it's now clear how to calculate to get the duplicate bill instantly.

    Modem rent, Plan charges will be applicable according to no of days.In this case they charged for 19 days.
    -----------------
    Talking with customer care executive or accounts officer over phone will not help you regarding this issue.You have to meet accounts officer and finalize everything as early as possible.Because if you don't pay the bill you will face disconnection issue and penalty.

    Hope it will help you guys.

    Thanks
    I have got little hope after read your reply, thanks buddy.
    Now my unbilled usage says 20GB and Rs 12000+ (unbilled).

    I have already stopped switching on modem in daytime.

  17. #17
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    hi

    I have got the bill with 15000.
    How to find where is the accounts officer/ in which bsnl office he will be?
    My landline connection is NSPalya, Bangalore.

  18. #18
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    He will be in the main office of the circle. Or you can call your local exchange and verify.

  19. #19
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    Angry 15 days unlimited usage also charged bill above 85000

    Quote Originally Posted by vijayanand View Post
    I have been charged for last 2 day(nov 14 and 15, 2010).
    i have downloaded 8 GB or more data(chargeable above 1.5 GB), assuming i have 15 days of free download from Nov 3.

    Now what should i do? I'm not able to contact customer care(1800 424 1600), as i was in queue and waiting for 1 hour. is there any direct number to contact bsnl customer care.

    Will BSNL resolve these kind of issue ?
    u got 2 days charged i got whole 15 days charged and may more when i go to bsnl office have same complaint ........

  20. #20
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    Quote Originally Posted by canuragdelta View Post
    u got 2 days charged i got whole 15 days charged and may more when i go to bsnl office have same complaint ........
    When did you got the connection ? May be before the scheme was announced. If it was within the time period, try the following

    Show this link to BSNL personnel. If possible, take a print of this and talk to the Accounts Officer.

    15 days unlimited free download at 2Mbps to the New Customers registering their Broadband connections upto 31-03-2011 in all the circles.
    Source : http://bsnl.co.in/service/PO_BB.htm

  21. #21
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    i book in 25 oct 2010 when scheme was applicable i show all details to AO(TR) but he says that u have to mention about scheme when giving application as such thing is nowhere writtern in advertisement to write for acceptance of this scheme while gaving application moreover i send the mail regarding this matter to consumer core indian govt website,nodal officer incharge customer grievances and cmd bsnl ..and also talk to some bsnl officers said there is no need to indicate specificaly for this scheme on ur application as if u book in scheme period it was automatically applicable but in bsnl organisation itself AO(TR) says something else and other officers something else

    is anyone tell me that to get 15 days unlimited download scheme is it neccessary to write for this scheme on application for taking new broadband connection

    r u writtern specially for getting 15 days unlimited downloads in ur application for broadband connection
    Last edited by canuragdelta; 2nd March 2011 at 10:53 AM. Reason: Automerged Doublepost

  22. #22
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    @canuragdelta
    confirm ,
    You applied and the Broadband connection was activated.
    Mention date of activation.
    By this time you should have got the Bill and paid also.
    2.
    A.O 's go strictly by the circulars issued by their circle marketing
    managers ( BSNL staff ) and not impressed with Ms Deepika Padukone's offers!!!!! ( more details /conditions not specified in Advts)
    You refer the web site page to A.O.
    3.
    Even in BSNL website no date is given or ref number.
    Usually @ totallyfandu helps us by giving the internal circular details.
    4.
    is anyone tell me that to get 15 days unlimited download scheme is it neccessary to write for this scheme on application for taking new broadband connection
    No.
    It should be done automatically and Free download at 2 Mbps
    speed for 15 days given from date you were informed and got the ID/PW.
    http://bsnl.co.in/service/PO_BB.htm
    http://bsnl.co.in/service/bbtariff/bb_news.htm
    feedback required.

    Update:
    Ignore please:.
    http://chennai.bsnl.co.in/News/waival250111.htm
    Last edited by essbebe; 2nd March 2011 at 11:43 PM.

  23. #23
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    Actually the 15 days unlimited plan option has to be ticked on by the person (BSNL staff) filling the application. If he doesn't do it then you won't get this offer. I can tell as I am a victim of this error by the BSNL employee
    If he hasn't done that then you won't be getting the 15 days unlimited free download promotional offer so better confirm before downloading.

  24. #24
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    Can be different for different circles in form supplied by CC.
    No column to mention free download in Chennai circle forms.

    Online application forms .also do not have this column.
    ( udaan site)
    http://udaan.bsnl.co.in/lead_input_f...urcetype=UDAAN

    http://www.bsnl.co.in/forms/broadband.pdf

    Like unused free telephone calls,
    unused/unavailed broadband usage cannot be carried forward to next month etc.

  25. #25
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    Unhappy i am victim of bsnl scheme

    Quote Originally Posted by Red Devil View Post
    Actually the 15 days unlimited plan option has to be ticked on by the person (BSNL staff) filling the application. If he doesn't do it then you won't get this offer. I can tell as I am a victim of this error by the BSNL employee
    If he hasn't done that then you won't be getting the 15 days unlimited free download promotional offer so better confirm before downloading.
    how much bill u get from this error or r that bill will be rectified or adjusted or u paid that bill

  26. #26
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    Quote Originally Posted by canuragdelta View Post
    how much bill u get from this error or r that bill will be rectified or adjusted or u paid that bill
    Luckily enough I went to confirm with the BSNL Official about the Free Offer and he checked and said that it's not activated on your connection and hence I didn't used the Broadband, else I would have been screwed.

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