Thread: I cant connect bsnl,691 error always

when ever i dail i get691 error.please guide me.my modem is zte Zxdsl 831All
this problem is there since a week

REFERENCES:
http://mp.bsnl.co.in/bb/zte/zte831.htm
MANUAL confirm menu pages are same.
http://mp.bsnl.co.in/bb/zte/zte831.zip
Option 1:
1. did you make any changes within a week in your system O.S?
Try a System Restore to an earlier date.

Option 2:\
Can you try PPP/PPPoE mode in WAN page of modem ?
Un check bridged" and select PPP/PPPoE
in next page enter your Userid ( without @ bsnl.in ) and PW.
Save Reboot.

Option 3 :
Create a new Dialer and try again.
Ensure id and pw entered correctly.

feedback.

hi there, i got a new BSNL broadband connection, they provided me a configured new AR800V-v3.0 modem, as i have used tata indicom for last 6 yrs and various times configured it, i thought bsnl being pre configured , it would be joining wires only, but it turned out to be night mare.


i connected all the wires, and my system says iam connected to the internet, but i cant browse, when ever i type a website address, it says address not valid, also when i digonised the internet connection problem, it says there some error with DNS server, also when i saw the whole configured status, it says PPPOE not configured.

i would be glad if someone can help me. also in the AR800V-v3.0 modem 4lights are glowing steadily (lan, wlan, dsl,internet)

PLEASE SOMEONE HELP ME.

configure new AR800V-v3.0 modem
PPPOE not configured
For BSNL vpi/vci 0 and 35.
1.
Reset the modem/router and try In Dialer mode
(UserID and PW entered in computer Window)
If not successful,
2.
check Teracom link below in my signature links
Also details in Calcutta Telephones web site.
Teracom Type-II ADSL MODEM MULTIUSER CONFIGURATION

3.Copy/Paste ipconfig /all, if still problem.

8707

I tried option 1 and 3 ,but still not working. please explain me option 2.i have to type 192.168.1.2 to get into modem config page 192.168.1.1 does not work for me?i dont know y

option 2.i have to type 192.168.1.2 to get into modem config page 192.168.1.1
4.
Are you using the USB port ? If not see below.
5.
Copy/paste ipconfig /all data here.
.
Procedure:
Start RUN type cmd
OK
New window
typeipconfig /all

Option 4:
After resetting modem
Go to Network LAN
Properties
Network settings page
Select TCP/IP
properties
Next page
Enter 192.168.1.10
subnet255.255.255.0
DEfault : 192.168.1.1 ( * this is modem access IP)
DNS:
as mentioned earlier or obtain automatically.
Apply Save.
6.
Post screen shot of the connection status.
wait.,,,,,

BSNL Broadband sucks man. i had it and canceled it. it worked fine for 1 full year but when suddenly a problem came, non of the BSNL guys could fix it. their engineer came many time, even they changed my cable but it was of no use...
even they didn't know why it doesn't work...

Error 691: Password Incorrect!!!
your username or password is incorrect. get it verified from BSNL customer care / ur local exchange.

if possible, get a friend with experience in dealing with such a connection, to help you out.

Originally Posted by essbebe

option 2.i have to type 192.168.1.2 to get into modem config page 192.168.1.1
4.
Are you using the USB port ? If not see below.
5.
Copy/paste ipconfig /all data here.
.
Procedure:
Start RUN type cmd
OK
New window
typeipconfig /all

Option 4:
After resetting modem
Go to Network LAN
Properties
Network settings page
Select TCP/IP
properties
Next page
Enter 192.168.1.10
subnet255.255.255.0
DEfault : 192.168.1.1 ( * this is modem access IP)
DNS:
as mentioned earlier or obtain automatically.
Apply Save.
6.
Post screen shot of the connection status.
wait.,,,,,

1) I use ethernet port and not usb
i have uploaded screenshot

my modem is zte Zxdsl 831All
@javac
You are on "Dialer" Mode.
Presume you enter Id and PW correctly.
You can try PPP/PPPoE mode.
Item 6.
Post connection status page. from modem.
There are two models issued by BSNL>

sample page:Device information
http://img715.imageshack.us/img715/4627/79762923.png

Error 691 only comes when
1) ur user id or password is incorrect, or
2) due to non payment of bill

if u r sure with both of the above then complain at customer care
dont waste ur time in configuring modem, nothing will happen.

@javac
Please confirm problem solved.
confirm, where you got the dns address shown at (b)

(a)218.248.255.212 IN INDIA DELHI NEW DELHI NATIONAL INTERNET BACKBONE
(b)202.138.96.2 IN INDIA MAHARASHTRA MUMBAI IDC-INTERNAL-INFRASTRUCTURE
(c)218.248.241.2 IN INDIA DELHI NEW DELHI NATIONAL INTERNET BACKBONE
confirm, where you got the dns address shown at (b)

@javac
Your screen shot shows that you are connected to BSNL ISP through PPPOE dialer
either your problem is sloved or you are confused.