Thread: Error 678: The remote computer did not respond.

Hi,
I am getting this error for my desktop. I can use internet on my laptop (using WIFI) and at the same time i am getting this error on desktop.

I tried following :
1. restarting the modem
2. restarting the computer
3. reconnecting all wires
4. change ip settings

@mash999
I am getting this error for my desktop. I can use internet on my laptop (using WIFI) and at the same time i am getting this error on desktop.

I tried following :
1. ..........
2. ......
3.....
4. change ip settings

Copy/Paste ipconfig /all data for desktop.
Check whether ethernet card is enabled.

Broadband connections

If this error occurs with a broadband connection, it could be because of the following reasons:

* The network cable to your machine may have got unplugged.
* The modem connecting to the Internet may be disabled, or its drivers may be corrupt.
* Spyware on the computer could be playing havoc.
* The TCP/IP stack on your computer is corrupt and needs repair.
* A third-party firewall software is erroneously preventing you from connecting to the Internet.

The options below will help you get around this issue:

* Ensure that your network cable is correctly connected and that the cable is not damaged. Also ensure that the network adapter is enabled.
You can do this by clicking Start, then Run and typing ncpa.cpl and clicking OK. After right-clicking the Local Area Connection icon, click ‘Enable’ if it is available.
Error 678
* Try restarting both your computer and the modem. After you reboot, wait until all applications and services have finished loading. After that, try your connection again.
* If you have Windows XP you can use the netsh command to reset your tcp/ip interfaces.
Click Start, then select Run. In the box that appears, type ‘cmd’ and click the OK button. When the command window appears, type ‘netsh interface ip reset log.txt’ and hit the enter button. You can now type ‘exit’ at the command prompt, and hit the enter button.
Restart your computer and try again.
* Try reinstalling your modem and its drivers.
* Use a good anti-spyware tool to get rid of spyware and/or adware that may be hindering your Internet experience.
* Powerful firewall programs such as ZoneAlarm can cause the Error 678 to appear during their operation. To try isolating the problem, you can uninstall the firewall program and test your machine. If the program is indeed causing the issue, you should contact its technical support for a solution.

Source : Google search.

@mash999

1. Please mention, modem - model and make.

2. Ping 192.168.1.1 in your desktop and post the result.

3. Try ping Google, check the output.

Originally Posted by mash999

Hi,
I am getting this error for my desktop. I can use internet on my laptop (using WIFI) and at the same time i am getting this error on desktop.

I tried following :
1. restarting the modem
2. restarting the computer
3. reconnecting all wires
4. change ip settings

If you are using broadband or WiFi then you must not get this error 678, can you please specify where exactly are you getting this error.

Please try the following
1. Disable Windows Firewall (Go to Run >> Type firewall.cpl >> Turn off Windows firewall)
2. Check Never Dial a Connection Setting (Go to Run >> Type inetcpl.cpl >> Select Connections Tab and put dot on Never dial a connection and then apply)

Originally Posted by mash999

Hi,
I am getting this error for my desktop. I can use internet on my laptop (using WIFI) and at the same time i am getting this error on desktop.

At the same time you canot use the multipal PPPOE untile your DSLAM on exchange support the multipal PPPOE connection from your port and thats why you are getting the error 678.

If you want to use more then one computer for surfing internet then set your Modem to PPPOE mode instead of Bridge mode.

@mash999
Post above by @Indranil
Confirm: whether you are using a DIALER
from the Laptop or Desktop. ( usually Desktop )