Thread: VMC 1020-21 unable to run tracert / ping but browsing working fine.

I recently moved to Pune from Bangalore and here i obtained a BSNL broadband connection and purchased a Type-2 modem. They supplied me with a VMC 1020-21 modem.

Being an avid gamer and a member of a hardcore guild on World of Warcraft (EU)
the first thing i did soon as i got the connection was to run a tracert to the login server when i noticed that the request times out right on the second hop and so do all the consecutive hops. Also i am unable to ping anything.

However the internet seems to be working fine, with no problems whatsoever.
The modem has been configured to be an always on connection and i have configured the ip address and dns servers on my lan connection manually. I am running Windows 7 64bit edition.

My quest for finding an explanation for this has lead me nowhere and thus i decided to submit my query here.
A response would be greatly appreciated.
Thanks in advance

You might check your modem/router to see that it is allowing icmp.

Someone who knows that model will tell you where to look in the menu structure. If you find it, do post, to save them the trouble!

Cant seem to find icmp in the administration page :S

ICMP enabled for WAN. Beetel110BXI
Windows 7 professional

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\essbebe>tracert World of Warcraft
Tracing route to worldofwarcraft.com [12.129.242.22]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.2.1
2 * * * Request timed out.
3 * * * Request timed out.
4 * *

Hi essbebe, thanks for the reply. But you are pinging the wrong server. Since I'm at work, I cannot ping the game server right now.

Here are the results from a friend's PC (at Bangalore):

Tracing route to eu.logon.battle.net [213.248.127.130]
over a maximum of 30 hops:

1 <1 ms <1 ms 1 ms 192.168.1.1
2 40 ms 40 ms 39 ms ***.***.***.***
3 67 ms 67 ms 66 ms 218.248.255.6
4 55 ms 54 ms 54 ms 59.163.206.189.static.chennai.vsnl.net.in [59.16
3.206.189]
5 95 ms 96 ms 94 ms 59.163.16.1.static.vsnl.net.in [59.163.16.1]
6 95 ms 95 ms 103 ms 59.163.16.1.static.vsnl.net.in [59.163.16.1]
7 101 ms 93 ms 93 ms if-14-0-0-101.core1.MLV-Mumbai.as6453.net [209.5
8.105.21]
8 192 ms 192 ms 195 ms if-9-1-0-0.tcore1.PYE-Paris.as6453.net [209.58.1
05.110]
9 201 ms 204 ms * if-11-4.har1.PV0-Paris.as6453.net [80.231.154.30
]
10 216 ms * 207 ms Vlan1141.icore1.PG1-Paris.as6453.net [195.219.22
4.86]
11 204 ms 204 ms 204 ms Vlan532.icore1.PG1-Paris.as6453.net [80.231.73.2
6]
12 202 ms 203 ms 192 ms 213.248.65.225
13 201 ms 212 ms 270 ms ffm-bb2-link.telia.net [80.91.246.180]
14 218 ms * 201 ms ffm-b10-link.telia.net [80.91.247.77]
15 * * * Request timed out.

Thanks,
Vajrayudha

[QUOTE=Vajrayudha;313180]Hi essbebe, thanks for the reply. But you are pinging the wrong server. Since I'm at work, I cannot ping the game server right now.
same result.
Using google dns
Delhi N.I.B
218.248.255.6
Tracing route to eu.logon.battle.net [213.248.127.130]
over a maximum of 30 hops:

1 1 ms 1 ms 4 ms 192.168.2.1
2 * * * Request timed out.
3 * * * Request timed out.
4

Forget battle.net servers, i cant tracert to anything.

Originally Posted by Vajrayudha

Forget battle.net servers, i cant tracert to anything.

Try here:
Network Tools


or at this site.
http://support.deldsl.net/cgi-bin/trace/chaseroute.pl

The main concern for running the tracert is to submit it to the GM's for certain performance issues. The above mentioned Network Tools work fine but they do not trace the route from my computer to the server right? they trace from their server to the wow server....
Is there no way I can run the tracert from my machine?.
I dont understand what the problem with this Type 2 modem is, theres got to be some way to fix this...

Mention OS used.

UPDATE:Google search: tracert not working
1
.Try SAFE mode.
2.
Create System Restore Point. Back up registry
TRY:
http://support.microsoft.com/kb/299357

Specifically, the fix: resets the tcp/ip stack:
cmd prompt: netsh int ip reset c:\resetlog.txt
reboot computer
3.
OR
http://support.microsoft.com/kb/299357#FixItForMe