Thread: bsnl portal shows no usage records

Hello all.
Recently I got a broadband connection (activated around 2nd Jan) from bsnl(plan 500c). However, just from the first day when I scheduled for night download I have been fearing excessive usage. I have already posted a thread before regarding this matter and I am very thankful to members of this forum who guided me due to which I finally went to the exchange and now have got a 14 digit portal id. Using this id, I am able to log in at the at the relevant website.
The problem is that when I check the usage for January unbilled 2011, it shows "Sorry, no records found".
1.What does it mean? What should I do?
Also, I noticed that the field "Service User Id" doesn't show any valid 'value', if it is relevant. Any help will be deeply appreciated.
2.Also, is it true that initial 15 days are trial days and could it be due to this that "no records" is shown?

You get

1.

Waiver of Installation charges on promotional basis for a period 90 days w.e.f. 03-12-2010 to all the prospective Broadband customers in all the Circles, except Goa, Chennai Telephones and any other SSA/Circle where this scheme already exists .

2.

Following concessions for a period of 90 days for promotion of Broadband service of BSNL to prospective customers.

*
Security Deposit for Broadband (as applicable for the Opted plan) shall be taken in three equal monthly installments starting from the first bill.
*
Modem Security Deposit (in case Modem is taken on rental basis from BSNL) shall be taken in three equal monthly installments starting from the first bill.

The above concessions shall be applicable for New Broadband customers only and the offer shall be valid for 90 days from 10-01-2011 .

The 15 days free offer is no longer available.

Most of us a bandwidth meter to keep track of our usage. Use Networx or Shaplus (both has option to ignore bandwidth during NU period)

Promotional Offer

Thanks.
But this was not my original question. My actual question was as to why does the bsnl portal site show "no records found" and what should I do?

Originally Posted by right

Thanks.
But this was not my original question. My actual question was as to why does the bsnl portal site show "no records found" and what should I do?

It do so in beginning of the month. Hearing it first time that it is same on 17 th. That is the reason most of us use a bandwidth meter. You can call customer care and get your usage details. They have a different server having access only to BSNL staff.

Just now . Checked . Portal Ok.
http://www.indiabroadband.net/attach...1&d=1295317412

INFO
Usage portal meter changes /splits automatically readings at 0800AM.
http://data.bsnl.in

To confirm, Checked data.bsnl.in, can view the records.