Thread: Modem Freezes - UT300r2U

Hi friends,

So I am having this issue now where my modem [UT300R2U] hangs up frequently.

The way I know that it freezes is when the status light stops blinking and glows continuously or turns off completely. The only way to get it started it to power cycle the modem.

I've been using this modem since the last 3 years or so and never had a problem with it so far.

The modem is connected through an Ethernet cable and the line SNR and Attenuation are absolutely fine.

FYI, I am running Win 7 Pro 32bit, the modulation is at G.dmt and connected via PPPoE mode.

So is there anything I could do to make the modem work properly or is it just the time to get a new one?

Any advice would be much appreciated, thanks!

1. Check your splitter. Make sure all connections come after splitter.

2. Replace splitter and try.

3. Bypass the splitter and connect directly to the modem.

4. Reset the modem and reconfigure it.

5. If possible try a friend's modem and check.

Did you checked your SNR and attenuation values ? Hope they are within the range.

Thanks for your response Dilip.

All the connections are coming after the splitter and the modem had been running fine since the last 3 years. It's recently that the problem cropped up.

The SNR/ ATTN values are as follows:

SNR Margin 37.0db 25.0db
Line Attenuation 13.5db 6.5db dB

modem [UT300R2U]

try DNS 8.8.8.8 and 208.67.220.220
( enter in modem also in tcp/ip properties)
Presume ."Always On PPP/PPPoE" mode.

Originally Posted by essbebe

modem [UT300R2U]

try DNS 8.8.8.8 and 208.67.220.220
( enter in modem also in tcp/ip properties)
Presume ."Always On PPP/PPPoE" mode.

I am already using the Google DNS servers and yes it's on PPPoE mode [always on]

OK friends, here's an update which might shed some more light in this issue

I went on to check the Windows system logs and found the following errors:-

Name resolution for the name [website name - sorry can't post URLs now] timed out after none of the configured DNS servers responded.

...and so on.

There were several of such errors with different website URLs.

And idea?

Thanks

running Win 7 Pro 32bit

Try
ipconfig /flushdns
ipconfig /renewdns

do you get window like this ?


Procedure to attach files:
Select "Go Advanced"
Scroll down
Select Attach files
Manage attachments
Upload ( preferred readable small Jpg )

or at
http:/tinypic.com
and give link without http://www( No dots spaces asteriks etc )

I tried flushdns and renewdns and no I don't get a window like that.

FYI, here are my ipconfig/all details

C:\>ipconfig /all

Windows IP Configuration

Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NVIDIA nForce 10/100 Mbps Ethernet
Physical Address. . . . . . . . . : 00-1B-FC-EC-C9-66
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::44a8:2704:550f:f7ba%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, January 27, 2011 11:05:14 AM
Lease Expires . . . . . . . . . . : Sunday, January 30, 2011 11:05:15 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 234888188
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-A2-F6-A9-00-1B-FC-EC-C9-66

DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

I've switched back to the default DNS servers of BSNL to see if that helps.

Please have a look at the config details posted above and let me know if you guys notice any anomalies in it.

Thanks!

Win 7 Pro 32bit

(a)
Edit Previous post and delete "QUOTE" and tunnel data.
Full QUOTE from Previous post is not needed.

(b)
Under Management( In modem) disable *TR_069 client (*edited), if enabled.
(c)
create System Restore Point.

(d)
Back up Registry.

(e) download this application and try.
WinSock XP Fix download and reviews from SnapFiles

Thanks essbebe - hope the previous post is now okay.

I am unable to find the client TR-069 in the modem [UT300R2U]

Also after changing over to BSNL DNS, the connection is stable so far [touchwood]. If it fails again, I'll give that application a shot.

Thanks!

Try 192.168.1.1/main.html



If old model Ut300R2U , Not available may be..
http://www.indiabroadband.net/attach...-ut-300r2u.jpg

My modem interface resembles the interface as shown in the link posted - so probably it's not available.

It's been close to 3 hrs now since I've changed my DNS servers to the BSNL ones and till now it's been going steady, with a continuous download running at above 150kbps.

I will keep you all posted on the progress with the BSNL DNS servers. Maybe the issue had to do with the Google DNS that I was using.

Thank you so much for your help again.

UPDATE - I changed the modulation from G.dmt to Multimode [ADSL] and the modem stabilized - I switched it back to G.dmt and the modem hung up again.

So maybe it's the modulation mode is causing the issue....still guessing here.

Ok friends, the modem is still not working properly.

I guess the issue lies with the modem itself, since I've tested it with another modem - SIEMENS C2110 and it works fine.

Do you all think that a firmware upgrade on UT300R2U could solve the problem, can anyone please point me to the latest firmware for the modem?

Thanks a lot

Give details
or
Post screen shot as Annexure (JPG) of Status or Device info
showing software version. and/or Firmware version.

The current Firmware Version: R1.00B02.3AS.BS

ADSL Firmware Version: E.37.5.3

I tried upgrading the firmware through BSNL's firmware upgrade application, but it won't detect my modem.

Please advise.

No Firmware updates available.
Will like to see "Status" page screen shot(JPG).
Possible Beetel 220BX FW may work. or "brick"!!

http://www.indiabroadband.net/attach...-ut-300r2u.jpg

Screenshot attached

Thanks!

Originally Posted by essbebe

Try 192.168.1.1/main.html



If old model Ut300R2U , Not available may be..
http://www.indiabroadband.net/attach...-ut-300r2u.jpg

essbebe: Why disable TR-069 ? It's enabled by default and the modem will always work fine even if it is enabled.

IIRC, TR-069 is needed for CPE configuration(local) and not only for remote CPE configuration.

I m having the exact same problem since 4 months, even the airtel people cant resolve the issue, i m going to change it back to bsnl broadband if this continues

@xXvegetaXx

(1)

Are you using Airtel Broadband or BSNL broadband?

even the airtel people cant resolve the issue

,
(2)

(a)
Mention modem/model/make/number
(b)
and post as screen shot
ADSl data page showing snr/attn etc.

(c)
Also confirm TR-069 Client ( option in Management menu usually )is available or not.

(d) Did you disable ADSL2+ mod mode ?

(e) did you try Airtel/BSNL DNS or google DNS ?

(f)
Tr-069 client:
If enabled disable and try. post results

(g)

essbebe: Why disable TR-069 ? It's enabled by default and the modem will always work fine even if it is enabled.

IIRC, TR-069 is needed for CPE configuration(local) and not only for remote CPE configuration.

or follow @sledgehammer Post No 17 and leave it enabled


Para two:


Procedure to attach files:
Select "Go Advanced"
Scroll down
Select Attach files
Manage attachments
Upload ( preferred readable small Jpg )

or at
http:/tinypic.com
and give link without http://www( No dots spaces asteriks etc )





http://www.indiabroadband.net/comput...reen-shot.html (Monitor Screen Shot)