Thread: A very serious issue

First of all I am very sorry for increasing threads but this is making me go grazy
Today morning..maybe at 6am I registered in Selfcare portal and now I got a mail from them

I got userID and pass to login there...
I logged in and it showed Welcome SHRI VINAY SINGH
I am not that Vinay
Neither that phone number mentioned is mine..
what should I do?

I just logged out for now!!
Hope nothing wrong happens!!

Try talking to someone at exchange. SDE will be fine.

Why do all these problem happen to me?
Anyway will there be any problem if i keep quite about it?
I am not hacking or doing something offensive!!

You may later need your ID and password when you apply for a plan change or check usage details. So it is important to get your own ID and password even if you keep silent about this issue. But it will be manners to report it as the person whose ID is given to you may be waiting for that from BSNL.

I actually know my portal ID and pass for data.bsnl.in . i check my usage there..
In this forum i saw screenshots of selfcare website and wanted to register there
I entered my ID and pass there and it told I have to register... SO i registered....
I tried to enter customer ID from my telephone bill... it was 13 digit number but the site had only 10 digits to enter... i tried entering first 10 digits and it said it was wrong... so i posted thread again!! Essebe told to me go to data.bsnl.in get the ID from there !! here is the link http://www.indiabroadband.net/bsnl-b...confusion.html (Customer ID confusion)
So i entered last 10 digits and registered.. a page loaded saying some call agent will call me and verify,,,, I got no call today....
and now i got mail which had a password...
I logged in and it showed Vinay's name!!

What i am wondering is that they must have called Vinay's number , and if they verified , how come i got the email?

Any computer application needs the proper input correctly, and when you entered a 10 digit number and filled up other columns correctly,and selected a secret question, and answer and gave an email ID, automatically a Password has been generated and sent to your email address. presume at @ bsnl.in !!!
Now you log in with your chosen Id and PW and select the menu items.,
If you succeed in gettting the telephone bill particulars of Shri Vinay Singh and if broadband menu is available check there also.

( Now if this user tries to register at selfcare site , he may be told that he is registered already !)

You can inform Your Local Exchange ,
and say you entered wrong consumer number and that the account can be deleted.
or forward full details with screen shots to me , to delete the account you created. ( Private Message )
or just ID& PW ( and consumer number used 10 digits only ) as a Private message to me. I will take up with BSNL to delete this account. ( after log in and I get full details )
PS:
Again you have opened a new thread, and addded to the confusion.

this was a different issue so i posted... this thread can now be deleted i will private msg you on this

Your PM
web site says ( selfcare.wdc) Id PW incorrect.
You have used capital letters for ID and
O or o or 0 in passsword .
tried all combinations !
use the the unlock option.

wait ...... rechecking
OK. ID only accepted PW not accepted.
Unlock account yourself.

I can log in with both SASA_7610 and sasa_7610
and PW has numeric

who will answer the security question ?

security ans is dunno

(1)Unless you give details of the other user, i cannot take any action with BSNL.

How you registered without a Security question ?

(2
)or is it "dunno" . !!!!!

(3)
Login and find out what info you get .
PM the full details.
or
4. Try to unlock the account yourself.

my security answer is "dunno"

Account Unlocked
Your Account has been unlocked successfully.

that website is loading so slow..

Ok.
try to log in later.
If you cannot acccess the site or
get error message it is deleted..

No it is not deleted... just a little slow...
I logged in and Pmed you his details

delete youe email ID posted here.
confirm your customerID ends with yyyxxxxx41936
Presume you used xxxxx41936 . confirm.

deleted email ID
Yes I couldnt enter full number so entered last 10 digits as you told here http://www.indiabroadband.net/bsnl-b...confusion.html (Customer ID confusion)

my cust ID is 100004193665
I entered last 10 digits.. ie. 0004193665

OK. funny how you got registered atselfcare portal wdc with that number. here.
There is same number confusion.
Yours in Kalyani kolata(?) WB 1000041936XX yours 12 digit
Shri Vinaysingh. Bhopal MP......1000041936 ( 10 digits confirmed)
Any way you can delete yours here.
How you selected wdc when you are in Eastern region and web site is edc.


Para two:
My worry is, Shri Vinay Singh, ( who is in western Zone Bhopal)
may not be able to access his account.
In case he has already registered earlier no problem.

The matter is not serious, and I have his userId/email Id @bsnl also.phone number /acct number etc He uses BB 625U/L combo and no problem now.

You can relax !!!!!

pheww... thanks a lot!! finally i can relax.....
still waiting to get my plan changed

hey another question.... my landline phone is out of order for some days...
do they need to call me and then change my plan?
i already submittted written application
why will they call again?

btw cant add u rep

Phone out of order may not affect Broadband connection and visa versa. Both O/O/O may mean line break or exchange problem.

Go to BSNL Portal and check MY orders.
Provisioned effective date ( last column will show 1st March 2011) etc. till 28th feb daily.
Nobody will make a phonecall to you from BSNL.
If you make a trip to Exchange, staff at Broadband Section
will confirm.

ooh..
this is showing ..i just checked

Your tariff plan change has not been recorded still.
TRY here. ( No logging needed )
http://udaan.bsnl.co.in/lead_input_f...urcetype=UDAAN
In PLAN column select change of plan.

Para two:
Sent Email to Shri Vinay Singh. about ID: SASA_7610
I asked him to change the password.
he may reply.
2.
Check after a week and confirm
that you cannot access the portal !
I may forget !

Your emailID was entered in his profile. for contact !
I have deleted it.

give feedback after a week here.

202

I think i better wait till 1st march ... if its still not change i will go to exchange this thursday