Thread: 4 Mbps connection, but getting only 2 Mbps

Ok, there are lot of similar queries. I think it is time for a thread than repeating the same process again and again.

4 Mbps is a recent introduction by BSNL. There are quite a few plans which promise 4 Mbps speed but gives only 2 Mbps in actual. Many members think that BSNL is bluffing with their 4 Mbps advertisement. It is true that BSNL is to be blamed for the whole fiasco, but there is a way out.

Why it is so ?

In order to prevent malpractices, BSNL has set a speed cap of 2 Mbps (which was then the maximum speed in a BSNL connection). Now they have introduced 4 Mbps but have not lifted the cap in many exchanges causing 2 Mbps speed for 4 Mbps connections.

What to do ?

1. The best solution is to talk to the SDE of your exchange. Talk to customer care and ask for his number. Request him to lift the cap (which take just a few minutes). Most members got their problem solved this way.

2. Complain here

http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp

3. If nothing works, a written complaint with receipt to Nodal officer and/or Appellate authority may help. Address, ID and phone no. on the backside of your phone bill. Talk to them and seek help.

Once given a written complaint, they are bound to give a written reply (positive or negative) which you can use if you wish to contact higher officials or consumer court.

Hope this helps. Share the word

first of all i wana tell you one thing that if any company claims you tht they are providing 2mbps or any speed,that mean this is the highest speed you may get.your average speed will be different.

Just changed to this plan recently. Getting a speed around 1.5 - 2.5 mbps (varies a lot sometimes). Still in talks with them, they say that they have changed the cap but am still getting a speed around 2 mbps. Lets see what happens.

@sharma.rockstar
Please Post Your DSL Status Page Here...
Type 192.168.1.1 on your browser
type username as admin;password also admin
Post Your SNR Values Here

Here it is. Kindly go through it let me know. Thanks. They are telling tht they have forwarded a mail to their chandigarh office. Strange !

Sorry for the previous image. Curently online from mobile. Please go through it. Thanks.

Thank you MeetDilip for ur advice.Worked for me.
The Bsnl ppl called me up to chk my speed n voila it showed 6 Mbps connecting speed .

Always welcome

@ sharma.rockstar

Hope you tried the link I gave. Now your best chance is to complain to Nodal officer or Appellate authority. You can find ID, phone no. and address on the backside of your bill. Try a written complaint with acknowledgement to one/bothof them. If possible attach a print out of your speed test in the complaint. Once you give a written complaint, you will get a written reply (positive or negative) which you can use for further actions.

Also try to download any file from Microsoft and check your speed. That will give an exact idea of your speed. Hope this helps.

@param_nokia ~ I am getting download speed of 512Kbps since 1st date of the month. My billing cycle is from 1st to 31st of the month. Earlier i use to get speed of 1.7Mbps. Please check attached ADSL pic.

I am now satisfied with my connection. Got a max speed of 7 mpbs and an avg of 4.5 !! Am happy !! Thanks a lot !!

Originally Posted by sharma.rockstar

I am now satisfied with my connection. Got a max speed of 7 mpbs and an avg of 4.5 !! Am happy !! Thanks a lot !!

Congrats

@ bodmas

SNR a bit low and attenuation is a bit high. Get your line checked. Ask the line man to give a line without joints or non insulated parts.

i have bsnl broadband 3mbps plan but i have getting only 255 kbps..

@ sirjilive

Tried post no. 1 ?

Originally Posted by sharma.rockstar

I am now satisfied with my connection. Got a max speed of 7 mpbs and an avg of 4.5 !! Am happy !! Thanks a lot !!

what did you do? please share with us .

I got the same problem. I changed my plan from 2 Mbps to 4 Mbps. I was getting 2 Mbps for more than 3 days. When confirming, BSNL ppl said tht the plan has been changed. They also said tht some setting have to be changed for getting 4 Mbps speed and they did in 10 min and i got the 4 Mbps speed. You better go directly and ask concerned office in BSNL or try DE, Broadband's number in your area.

@meetdilip ~ After 25 days of struggling with BSNL customer care guys, I am getting 3.4Mbps speed now . Actually the problem was with the Line from the pole. Secondly, SNR values are still same [Please check the attachment below] So how i am getting so much speed boost. BSNL guy explains me that whenever your plan speed doubles, it will make your SNR value half. As well as SNR also depend upon distance and my place is almost 4KM from exchange.

Solution for this is Optical fibre cable which may they launch in this year ending. Any comment guys!

I am having the same plan of 1350 Combo ULD but getting only speed of 1.7 Mbps instead of 3.5 to 4 Mbps from the beginning i.e about 3 days and then i talked to the Nodal Officer about the problem and to lift the cap but he said that's the max speed i can get as my place is too far from the exchange.Actually the exchange is about 3 to 4 kms from my location.
So, I wanna ask whether is that true what the nodal officer told?


Here is my DSL status :-

Downstream Data Rate :2044900
Upstream Data Rate :509800
SNR (Downstream) :25.5 dB
SNR (Upstream) :18.0 dB
Line Attentuation(Downstream) :42.5 dB
Line Attentuation(Upstream) :24.5 dB

yes thats little far...

Originally Posted by mickey

yes thats little far...

ok but is that the max speed i can get or it should be more and what about the DSl statistics?

Attenuation is a bit high. May be because of that.

I don't know what has gone wrong with my connection. I have 4mbps plan and I was getting the speed up to 3.6 mbps (speedtest.net) initially for three to four days. Then suddenly the speed dropped to about 1mbps. Under my plan I have 4mbps speed up to 20 gb, a limit which I have not yet crossed. I don't make much of the ADSL statistics, but some better brains may surely be able to tell me whether my line is ok.
To add: earlier the latency factor (ping) was low, about 25 ms and now it's showing above 150ms.

Originally Posted by bodmas

@meetdilip ~ After 25 days of struggling with BSNL customer care guys, I am getting 3.4Mbps speed now . Actually the problem was with the Line from the pole. Secondly, SNR values are still same [Please check the attachment below] So how i am getting so much speed boost. BSNL guy explains me that whenever your plan speed doubles, it will make your SNR value half. As well as SNR also depend upon distance and my place is almost 4KM from exchange.

Solution for this is Optical fibre cable which may they launch in this year ending. Any comment guys!

@meetdilip ~ Please reply for the above too

Originally Posted by bodmas

@meetdilip ~ After 25 days of struggling with BSNL customer care guys, I am getting 3.4Mbps speed now . Actually the problem was with the Line from the pole. Secondly, SNR values are still same [Please check the attachment below] So how i am getting so much speed boost. BSNL guy explains me that whenever your plan speed doubles, it will make your SNR value half. As well as SNR also depend upon distance and my place is almost 4KM from exchange.

Solution for this is Optical fibre cable which may they launch in this year ending. Any comment guys!

Your SNR is too low and Attenuation is too high. I really wonder how you get such good speed. I am hearing the SNR will half with the double speed theory for the first time. Get your line checked. Make sure there are no joints or non insulated /oxidised parts. Ask the line man to give a clean line. The speed you are getting is good and no problem with the port at exchange.

Originally Posted by shujashakir

I don't know what has gone wrong with my connection. I have 4mbps plan and I was getting the speed up to 3.6 mbps (speedtest.net) initially for three to four days. Then suddenly the speed dropped to about 1mbps. Under my plan I have 4mbps speed up to 20 gb, a limit which I have not yet crossed. I don't make much of the ADSL statistics, but some better brains may surely be able to tell me whether my line is ok.
To add: earlier the latency factor (ping) was low, about 25 ms and now it's showing above 150ms.

Nothing wrong with the stats. Better complain to the SDE. Talk to him and seek help. This may be of some use

http://www.indiabroadband.net/broadb...onnection.html (How to: get max. speed of a connection)

As well as SNR also depend upon distance and my place is almost 4KM from exchange.

snr seeems ok. 33.6 dB
check the distance theory with. attn d/l +default cable loss13.8
Attainable speed possible seems ok.
Fremnet.net

Originally Posted by meetdilip

Your SNR is too low and Attenuation is too high. I really wonder how you get such good speed. I am hearing the SNR will half with the double speed theory for the first time. Get your line checked. Make sure there are no joints or non insulated /oxidised parts. Ask the line man to give a clean line. The speed you are getting is good and no problem with the port at exchange.

@meetdilip ~ As JE said, They have provided me the best Pair/port and Line is absolutely fine and SNR is idle for upto 4Km distance i.e. 2.8db (Downstream). I also wonder that my SNR values are low and still i am getting 3.4Mbps speed. What can be the reason behind this?

@essbebe ~ My SNR values are 2.8db(Downstream) and 23.4db(Upstream) but you have mentioned 33.6db. May i know which statistics you are reading?