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4 Mbps connection, but getting only 2 Mbps

  1. #1
    The Wizard meetdilip's Avatar
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    Default 4 Mbps connection, but getting only 2 Mbps

    Ok, there are lot of similar queries. I think it is time for a thread than repeating the same process again and again.

    4 Mbps is a recent introduction by BSNL. There are quite a few plans which promise 4 Mbps speed but gives only 2 Mbps in actual. Many members think that BSNL is bluffing with their 4 Mbps advertisement. It is true that BSNL is to be blamed for the whole fiasco, but there is a way out.

    Why it is so ?

    In order to prevent malpractices, BSNL has set a speed cap of 2 Mbps (which was then the maximum speed in a BSNL connection). Now they have introduced 4 Mbps but have not lifted the cap in many exchanges causing 2 Mbps speed for 4 Mbps connections.

    What to do ?

    1. The best solution is to talk to the SDE of your exchange. Talk to customer care and ask for his number. Request him to lift the cap (which take just a few minutes). Most members got their problem solved this way.

    2. Complain here

    http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp

    3. If nothing works, a written complaint with receipt to Nodal officer and/or Appellate authority may help. Address, ID and phone no. on the backside of your phone bill. Talk to them and seek help.

    Once given a written complaint, they are bound to give a written reply (positive or negative) which you can use if you wish to contact higher officials or consumer court.

    Hope this helps. Share the word

  2. #2
    playersjohn
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    first of all i wana tell you one thing that if any company claims you tht they are providing 2mbps or any speed,that mean this is the highest speed you may get.your average speed will be different.

  3. #3
    Junior Member sharma.rockstar's Avatar
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    Unhappy Still waiting to get my cap increased

    Just changed to this plan recently. Getting a speed around 1.5 - 2.5 mbps (varies a lot sometimes). Still in talks with them, they say that they have changed the cap but am still getting a speed around 2 mbps. Lets see what happens.

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    @sharma.rockstar
    Please Post Your DSL Status Page Here...
    Type 192.168.1.1 on your browser
    type username as admin;password also admin
    Post Your SNR Values Here

  5. #5
    Junior Member sharma.rockstar's Avatar
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    Here it is. Kindly go through it let me know. Thanks. They are telling tht they have forwarded a mail to their chandigarh office. Strange !

  6. #6
    Junior Member sharma.rockstar's Avatar
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    Sorry for the previous image. Curently online from mobile. Please go through it. Thanks.

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    Thank you MeetDilip for ur advice.Worked for me.
    The Bsnl ppl called me up to chk my speed n voila it showed 6 Mbps connecting speed .

  8. #8
    The Wizard meetdilip's Avatar
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    Always welcome

    @ sharma.rockstar

    Hope you tried the link I gave. Now your best chance is to complain to Nodal officer or Appellate authority. You can find ID, phone no. and address on the backside of your bill. Try a written complaint with acknowledgement to one/bothof them. If possible attach a print out of your speed test in the complaint. Once you give a written complaint, you will get a written reply (positive or negative) which you can use for further actions.

    Also try to download any file from Microsoft and check your speed. That will give an exact idea of your speed. Hope this helps.
    Last edited by meetdilip; 11th July 2011 at 04:56 PM. Reason: Automerged Doublepost

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    @param_nokia ~ I am getting download speed of 512Kbps since 1st date of the month. My billing cycle is from 1st to 31st of the month. Earlier i use to get speed of 1.7Mbps. Please check attached ADSL pic.

  10. #10
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    I am now satisfied with my connection. Got a max speed of 7 mpbs and an avg of 4.5 !! Am happy !! Thanks a lot !!

  11. #11
    The Wizard meetdilip's Avatar
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    Quote Originally Posted by sharma.rockstar View Post
    I am now satisfied with my connection. Got a max speed of 7 mpbs and an avg of 4.5 !! Am happy !! Thanks a lot !!
    Congrats

    @ bodmas

    SNR a bit low and attenuation is a bit high. Get your line checked. Ask the line man to give a line without joints or non insulated parts.

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    Default same problem

    i have bsnl broadband 3mbps plan but i have getting only 255 kbps..
    Last edited by sirjilive; 13th July 2011 at 11:41 PM. Reason: spelling

  13. #13
    The Wizard meetdilip's Avatar
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    @ sirjilive

    Tried post no. 1 ?

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    Quote Originally Posted by sharma.rockstar View Post
    I am now satisfied with my connection. Got a max speed of 7 mpbs and an avg of 4.5 !! Am happy !! Thanks a lot !!

    what did you do? please share with us .

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    I got the same problem. I changed my plan from 2 Mbps to 4 Mbps. I was getting 2 Mbps for more than 3 days. When confirming, BSNL ppl said tht the plan has been changed. They also said tht some setting have to be changed for getting 4 Mbps speed and they did in 10 min and i got the 4 Mbps speed. You better go directly and ask concerned office in BSNL or try DE, Broadband's number in your area.

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    @meetdilip ~ After 25 days of struggling with BSNL customer care guys, I am getting 3.4Mbps speed now . Actually the problem was with the Line from the pole. Secondly, SNR values are still same [Please check the attachment below] So how i am getting so much speed boost. BSNL guy explains me that whenever your plan speed doubles, it will make your SNR value half. As well as SNR also depend upon distance and my place is almost 4KM from exchange.

    Solution for this is Optical fibre cable which may they launch in this year ending. Any comment guys!

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    I am having the same plan of 1350 Combo ULD but getting only speed of 1.7 Mbps instead of 3.5 to 4 Mbps from the beginning i.e about 3 days and then i talked to the Nodal Officer about the problem and to lift the cap but he said that's the max speed i can get as my place is too far from the exchange.Actually the exchange is about 3 to 4 kms from my location.
    So, I wanna ask whether is that true what the nodal officer told?


    Here is my DSL status :-

    Downstream Data Rate :2044900
    Upstream Data Rate :509800
    SNR (Downstream) :25.5 dB
    SNR (Upstream) :18.0 dB
    Line Attentuation(Downstream) :42.5 dB
    Line Attentuation(Upstream) :24.5 dB

  18. #18
    Platinum Member mickey's Avatar
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    yes thats little far...
    job takes the child away.

  19. #19
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    Quote Originally Posted by mickey View Post
    yes thats little far...
    ok but is that the max speed i can get or it should be more and what about the DSl statistics?

  20. #20
    The Wizard meetdilip's Avatar
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    Attenuation is a bit high. May be because of that.

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    I don't know what has gone wrong with my connection. I have 4mbps plan and I was getting the speed up to 3.6 mbps (speedtest.net) initially for three to four days. Then suddenly the speed dropped to about 1mbps. Under my plan I have 4mbps speed up to 20 gb, a limit which I have not yet crossed. I don't make much of the ADSL statistics, but some better brains may surely be able to tell me whether my line is ok.
    To add: earlier the latency factor (ping) was low, about 25 ms and now it's showing above 150ms.
    Last edited by shujashakir; 26th July 2011 at 10:20 PM.

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    Quote Originally Posted by bodmas View Post
    @meetdilip ~ After 25 days of struggling with BSNL customer care guys, I am getting 3.4Mbps speed now . Actually the problem was with the Line from the pole. Secondly, SNR values are still same [Please check the attachment below] So how i am getting so much speed boost. BSNL guy explains me that whenever your plan speed doubles, it will make your SNR value half. As well as SNR also depend upon distance and my place is almost 4KM from exchange.

    Solution for this is Optical fibre cable which may they launch in this year ending. Any comment guys!
    @meetdilip ~ Please reply for the above too
    AIRTEL 4G @ Home | ZOOMNET BB | AIRTEL 2G GPRS

  23. #23
    The Wizard meetdilip's Avatar
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    Quote Originally Posted by bodmas View Post
    @meetdilip ~ After 25 days of struggling with BSNL customer care guys, I am getting 3.4Mbps speed now . Actually the problem was with the Line from the pole. Secondly, SNR values are still same [Please check the attachment below] So how i am getting so much speed boost. BSNL guy explains me that whenever your plan speed doubles, it will make your SNR value half. As well as SNR also depend upon distance and my place is almost 4KM from exchange.

    Solution for this is Optical fibre cable which may they launch in this year ending. Any comment guys!
    Your SNR is too low and Attenuation is too high. I really wonder how you get such good speed. I am hearing the SNR will half with the double speed theory for the first time. Get your line checked. Make sure there are no joints or non insulated /oxidised parts. Ask the line man to give a clean line. The speed you are getting is good and no problem with the port at exchange.

    Quote Originally Posted by shujashakir View Post
    I don't know what has gone wrong with my connection. I have 4mbps plan and I was getting the speed up to 3.6 mbps (speedtest.net) initially for three to four days. Then suddenly the speed dropped to about 1mbps. Under my plan I have 4mbps speed up to 20 gb, a limit which I have not yet crossed. I don't make much of the ADSL statistics, but some better brains may surely be able to tell me whether my line is ok.
    To add: earlier the latency factor (ping) was low, about 25 ms and now it's showing above 150ms.
    Nothing wrong with the stats. Better complain to the SDE. Talk to him and seek help. This may be of some use

    http://www.indiabroadband.net/broadb...onnection.html
    Last edited by meetdilip; 27th July 2011 at 12:28 AM. Reason: Automerged Doublepost

  24. #24
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    As well as SNR also depend upon distance and my place is almost 4KM from exchange.
    snr seeems ok. 33.6 dB
    check the distance theory with. attn d/l +default cable loss13.8
    Attainable speed possible seems ok.
    Fremnet.net

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    Quote Originally Posted by meetdilip View Post
    Your SNR is too low and Attenuation is too high. I really wonder how you get such good speed. I am hearing the SNR will half with the double speed theory for the first time. Get your line checked. Make sure there are no joints or non insulated /oxidised parts. Ask the line man to give a clean line. The speed you are getting is good and no problem with the port at exchange.
    @meetdilip ~ As JE said, They have provided me the best Pair/port and Line is absolutely fine and SNR is idle for upto 4Km distance i.e. 2.8db (Downstream). I also wonder that my SNR values are low and still i am getting 3.4Mbps speed. What can be the reason behind this?

    @essbebe ~ My SNR values are 2.8db(Downstream) and 23.4db(Upstream) but you have mentioned 33.6db. May i know which statistics you are reading?
    AIRTEL 4G @ Home | ZOOMNET BB | AIRTEL 2G GPRS

  26. #26
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    @bodmas
    @essbebe ~ My SNR values are 2.8db(Downstream) and 23.4db(Upstream) but you have mentioned 33.6db. May i know which statistics you are reading
    Sorry. my mistake quoted from another user's attachment Post no 21.

    you can Uncheck box ADSL2+ in DSL menu
    and recheck SNR
    Mention your modem model. Ut300r2u?Firmware version ?
    Attach Device info page screenshot.
    SNR : 8.1 dB Attn 55 dB D/L Post 7: ADSL2+
    http://www.indiabroadband.net/attach...sl-statics.jpg

    SNR 2.8 dB Attn 48 dB d/l from Post No 16. ADSL2+ speed 3.4Mbps
    http://www.indiabroadband.net/attach...ull-speed-.jpg

    For comparison; similar board ? 110BXI home 750 512 kbps.
    ]Statistics -- ADSL
    Mode: ADSL2+
    Line Coding: Trellis On
    Status: No Defect
    Link Power State: L0

    Downstream Upstream
    SNR Margin (dB): 25.6 28.3
    Attenuation (dB): 19.0 10.1
    Output Power (dBm): 12.1 0.0
    Attainable Rate (Kbps): 21568 876
    Rate (Kbps): 2042 507
    Last edited by essbebe; 27th July 2011 at 08:49 AM.

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    Quote Originally Posted by essbebe View Post
    @bodmas

    Sorry. my mistake quoted from another user's attachment Post no 21.

    you can Uncheck box ADSL2+ in DSL menu
    and recheck SNR
    Mention your modem model. Ut300r2u?Firmware version ?
    Attach Device info page screenshot.
    SNR : 8.1 dB Attn 55 dB D/L Post 7: ADSL2+
    http://www.indiabroadband.net/attach...sl-statics.jpg

    SNR 2.8 dB Attn 48 dB d/l from Post No 16. ADSL2+ speed 3.4Mbps
    http://www.indiabroadband.net/attach...ull-speed-.jpg

    For comparison; similar board ? 110BXI home 750 512 kbps.
    @essbebe ~ Please check the screenshot after disabling ADSL2+. Only little improvement can be seen from 2.8db to 6.9db.
    I am using BSNL DNA-A211-I Modem, please check the attachment for more details. And give me the reason accordingly. Thanks!
    AIRTEL 4G @ Home | ZOOMNET BB | AIRTEL 2G GPRS

  28. #28
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    Only little improvement can be seen from2.8db to 6.9db.
    This is a great improvement . a 3 dB gain!
    The Sync speed is not improving.
    Your firmware version is also old
    FW update details if needed.
    . at your own risk !

    If you are satisfied with the performance do nothing now.
    ( stable connection good speed )
    For record: check speed here and post the image.
    http://mybroadbandspeed.co.uk
    Last edited by essbebe; 27th July 2011 at 11:10 AM.

  29. #29
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    Quote Originally Posted by essbebe View Post
    This is a great improvement . a 3 dB gain!
    The Sync speed is not improving.
    Your firmware version is also old
    FW update details if needed.
    . at your own risk !

    If you are satisfied with the performance do nothing now.
    ( stable connection good speed )
    For record: check speed here and post the image.
    http://mybroadbandspeed.co.uk
    @essbebe ~ "The Sync speed is not improving" Can you please explain it briefly!
    AIRTEL 4G @ Home | ZOOMNET BB | AIRTEL 2G GPRS

  30. #30
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    Any solution to my post #17?

  31. #31
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    As i told you, if set up is ok Don't do anything.
    see another report today
    http://www.indiabroadband.net/attach...-condition.jpg
    may have to advise a Firmware upgrade, and if
    router goes faulty you will blame me .

    You can check up the unit at a friend's place.
    and give feedback.

    try this;
    after accessing modem
    type 192.168.1.1/look.html
    ignore fonts . copy/paste data here.

    Mine:
    ����汾 V8.24.01.01
    ������ T2Q-0Q-007 Firmware
    SVN�汾 3.12L.01_India.13
    �������� Wed Apr 16 13:12:33 CST 2008
    �̼��汾 3.12L.01.A2pB023k.d20k_rc2 latest
    CFE �汾 1.0.37-0.7 .
    Quote Originally Posted by pkm.sbp View Post
    Any solution to my post #17?
    mention your modem model make/number.
    you may have to divide by 8 to get the speed .
    check speed here and post link.
    speed.io - Internet DSL Speedtest
    Last edited by essbebe; 27th July 2011 at 11:59 AM. Reason: Automerged Doublepost

  32. #32
    The Wizard meetdilip's Avatar
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    Don't bother about the values. If you are getting good speeds, that is important. All these values come into play when you get low speeds.

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    Model:-Nokia Siemens c2110

    Here it is:-

    Attachment 9547
    Last edited by pkm.sbp; 17th August 2011 at 11:00 PM.

  34. #34
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    Default c2110 speed problem 2000 Kbps plan Ul1350

    @pkm.sbp


    from Post No 17
    Here is my DSL status :-

    Downstream Data Rate :2044900 ( seems bits)
    Upstream Data Rate :5098009( seems bits )
    SNR (Downstream) :25.5 dB
    SNR (Upstream) :18.0 dB
    Line Attentuation(Downstream) :42.5 dB
    Line Attentuation(Upstream) :24.5 dB


    try tcp/ip optimizer from SpeedGuide.net :: The Broadband Guide.

  35. #35
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    Already optimized but still the same result, I think the downstream rate is capped.
    Downstream Data Rate: 2044900 = Approx. 1997 Kbps or 1.95 Mbps(Dunno whether its in bits or whatever but if we calculate in Kbps or Mbps we get those values).

  36. #36
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    Quote Originally Posted by meetdilip View Post
    Ok, there are lot of similar queries. I think it is time for a thread than repeating the same process again and again.

    4 Mbps is a recent introduction by BSNL. There are quite a few plans which promise 4 Mbps speed but gives only 2 Mbps in actual. Many members think that BSNL is bluffing with their 4 Mbps advertisement. It is true that BSNL is to be blamed for the whole fiasco, but there is a way out.

    Why it is so ?

    In order to prevent malpractices, BSNL has set a speed cap of 2 Mbps (which was then the maximum speed in a BSNL connection). Now they have introduced 4 Mbps but have not lifted the cap in many exchanges causing 2 Mbps speed for 4 Mbps connections.

    What to do ?

    1. The best solution is to talk to the SDE of your exchange. Talk to customer care and ask for his number. Request him to lift the cap (which take just a few minutes). Most members got their problem solved this way.

    2. Complain here

    [.......................

    3. If nothing works, a written complaint with receipt to Nodal officer and/or Appellate authority may help. Address, ID and phone no. on the backside of your phone bill. Talk to them and seek help.

    Once given a written complaint, they are bound to give a written reply (positive or negative) which you can use if you wish to contact higher officials or consumer court.

    Hope this helps. Share the word


    i read your post only then i realized that i was getting1.5 - 2mbps, but my plan is 4 mbps. so i went to the exchange and told them to lift the cap. but it sounded alien to them. can you please tell me how to explain to them the simplest way. btw i solved the issue about the download speed. i call the xchange and they did the port forwarding.
    thank you

  37. #37
    The Wizard meetdilip's Avatar
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    Nice.

    You can ask them to lift the cap at your DSLAM port or simply port. Tell them you are getting only 2 Mbps. Try talking to SDE or higher. They will understand it.

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    Quote Originally Posted by meetdilip View Post
    Nice.

    You can ask them to lift the cap at your DSLAM port or simply port. Tell them you are getting only 2 Mbps. Try talking to SDE or higher. They will understand it.
    meetdilip - truly a wizard.. thks for all the help.

  39. #39
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    Always welcome

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    In my area there was a cable problem which is now solved and now i am getting a range in between 3.6-4.2 Mbps.Doesn't matter how far you are from the exchange you would get the maximum speed of it if the line condition is good.


  41. #41
    The Wizard meetdilip's Avatar
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    Nice ............

  42. #42
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    I Recently got the plan changed on my Line,the plan is BB Combo ULD 1350,I am only getting 2Mbps?????

  43. #43
    The Wizard meetdilip's Avatar
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    Please check post no.1 .

  44. #44
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    Complaining to BSNL in my Area will not help at all @Meetdilip,they end up concluding themselves as Kings and Customers as their Slaves;Any other idea??

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    complain here:
    post link of speed test made.

    http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp

    and /or

    Check in your selfcAREportal to make a complaint.

  46. #46
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    Read fully ? I have given 3 options to complain.

    SDE can do it in a minute's time, if you are not too sceptical, give it a try. It is out of our power to access BSNL equipments at the exchange. SDE/ JTO is the one who should order it. We can force them though. But better try a visit and a request in person first.

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    I am also facing same problem.In my office , we have monthly plan of Rs2799/- which should provide 8MBps speed but inspite of serious persuasion , nothing worked.We are limited to 2MBps.

  48. #48
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    Quote Originally Posted by nehaverma2011 View Post
    I am also facing same problem.In my office , we have monthly plan of Rs2799/- which should provide 8MBps speed but inspite of serious persuasion , nothing worked.We are limited to 2MBps.
    Please read post no. 1 and follow the suggestions. Will be nice if you can update this thread with the result. I have mentioned 3 options to complain which worked for many. You can also take the issue to consumer court and get a favourable result.

  49. #49
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    Now they are even more pissed off sounds,i lodged Online Complaint,now i am getting 161~199 kBps,now i am not even getting 2mbps last night i was @230kBps Maximum!!
    As for now,only 180kBps

  50. #50
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    When did you complain ? It is Sunday today, it will take at least one day for the online section to forward your complaint to them. If they wanted to do something, causing disconnections to your line is an easy job for them.

    If you are too unhappy to deal with BSNL officers, you can always complain to consumer court for not getting promised speed or switch to other providers. 3G is very easy to get and there are at least 3 operators in a circle. Or check for other ADSL / cable providers in your area.

  51. #51
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    I am quite very Impressive about the Broadband services BSNL Offers me i never Face any Disconnection issue and if it is there,Lineman is so wise and Cool in nature he arrives in the next Morning(Touchwood)
    But all the problem about is the speed i am promised to i am not getting,hoping for tomorrow,let's see what happens will be talking to SDE Personally tomorrow

  52. #52
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    Nice. You can take a print out of the first post if you want. Normally they understand these things. But it is very bad that BSNL has not yet rectified this problem.

  53. #53
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    Ya it is very Bad but u know meetdilip,they are "Sarkari Babu" so jab unka man karega they will do that so
    Am i Right?

  54. #54
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    Ya it is very Bad but u know meetdilip,they are "Sarkari Babu" so jab unka man karega they will do that so
    Am i Right?

  55. #55
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    Well said

    You know, in my exchange, they even do not pick up the phone when there is a fault in line. We have go there in person and get things done. They kept the night unlimited issue running for almost 2 years. Even now some people complain of NU issues.

  56. #56
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    Quote Originally Posted by meetdilip View Post
    Well said

    You know, in my exchange, they even do not pick up the phone when there is a fault in line. We have go there in person and get things done. They kept the night unlimited issue running for almost 2 years. Even now some people complain of NU issues.
    everything is "Khana-poorti" (formality) with BSNL guys..
    job takes the child away.

  57. #57
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    You know mickey i would have Repped for your word "Khana-poorti" but i can't,need to spread some!

  58. #58
    Platinum Member mickey's Avatar
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    Quote Originally Posted by Akhil21 View Post
    You know mickey i would have Repped for your word "Khana-poorti" but i can't,need to spread some!
    your words are the rep for me
    job takes the child away.

  59. #59
    Akhil21
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    Quote Originally Posted by mickey View Post
    your words are the rep for me
    My Pleasure
    Nice of hearing and doing Politics of Bsnl

  60. #60
    Junior Member johnplayers's Avatar
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    4mbps is the highest speed you may get ever.average speed will be different from claims.

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