Thread: Internet cut when phone calls come

Whenever a phone comes in the landline, the internet gets cut, is there any solution to this, I've been using bsnl for 4 years and it hasn't changed.
Thank You

Inspect all contacts for rusting/blackening/high resistance contacts.
Use new cables.
Recheck and ensure no extra Phones connected elsewhere. use ADDITIONAL ADSL filter for each phone.

Confirm whether any "HISS" sound heardin telephone. when Internet is working

Mention modem/model/make/number.

Check under Statistics/ADSl data and post SNR ATTN/Synch rate Rate data.
Recent thread :

http://www.indiabroadband.net/bsnl-b...recd-made.html (ADSL Line disconnects when a call recd or made)

Originally Posted by davi

Whenever a phone comes in the landline, the internet gets cut, is there any solution to this, I've been using bsnl for 4 years and it hasn't changed.
Thank You

1. Check your splitter. Use a spare and check. Mostly these kind of issues are a result of splitter problems.

2. Make sure that all lines come after the splitter. Refer this diagram



Bypass the splitter, connect directly to the modem and check.

Originally Posted by essbebe

Confirm whether any "HISS" sound heardin telephone. when Internet is working

Why what does it affect...

i have two phone lines
one for calling other for BB
my BB line always has(irrrespective of internet is connected or not) a hiss sound which lasts for 10-15 sec after picking the reciever...

while the other lie works fine w/o any hiss noise or disturbance

Originally Posted by meetdilip

2. Make sure that all lines come after the splitter. Refer this diagram

and why doe ppl always mention this...

i use my BB line only for internet,,,ie not phone is connected...
so should a use a splitter(this may sound stupid or noobish ...but still taking my chances)

im asking this bcoz it mentions not to bypass the splitter...

Why what does it affect...

to find a solution to your problem !!!!
shows broadband data is entering your phone and loss of signal.!!!!!!!

If you hear a "hiss" in phone when Broadband is not used
you have to contact CC Bsnl. Phone line should be free of noise.








ALL phones MUST be connected AFTER the ADSL splitter.
For an extension Phone in another room Directly connected to the BSNL phone junction use ADDITIONAL ADSL splitter.

http://i28.tinypic.com/mwr695.png
diagram by @meetdilip

http://www.calcutta.bsnl.co.in/datao...all/drg10.html

use a splitter given by bsnl!!!

@davi
Additional input please.
Since you have been using for more than 4 years, difficult to pinpoint the fault.

(a)Internet connection lost as soon as the phone rings ( incoming call)??

(b)The ringer bell sound: . Normal reduced /increased ?

(c) or When you lift the handset Internet connection lost ?

(d) Phone type PULSE or TONE ?

(e) can you try a newer model telephone ?

(f)

use a splitter given by bsnl!!!

Please see this link about ADSL splitter/s ( two types )

http://www.indiabroadband.net/mtnl-b...ease-help.html (Thinking of switching to MTNL. Please Help)
@pbababab


If line/PHONE port connections are interchanged Broadband signals may be blocked.as the BB connection will be via the filter.

Originally Posted by davi

Whenever a phone comes in the landline, the internet gets cut, is there any solution to this, I've been using bsnl for 4 years and it hasn't changed.
Thank You

"Bhaiya yeh lo, apne line thik kardi... thankyou!! aur ye lo chai paani ke"...

@mickey
The final solution ! ( Apologies to Shri Anna Hazare!!)
Recommended elsewhere for new connection !!
2.
Just checking whether the A.C Ringer pulse is affecting the BB connection.

Originally Posted by essbebe

@mickey
The final solution ! ( Apologies to Shri Anna Hazare!!)
.

lol..

well came to know that Anna's relative has joined
Maharastra Congress..