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please help!! getting error 651(modem reported error)

  1. #1
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    Default please help!! getting error 651(modem reported error)

    m getting this error 651(modem has reported some error) on win 7. will it help if i install win xp ?

  2. #2
    The Wizard meetdilip's Avatar
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    Quote Originally Posted by sukhman87 View Post
    m getting this error 651(modem has reported some error) on win 7. will it help if i install win xp ?
    1. Mention modem - model and make

    2. How do you connect modem to PC ? USB cable or Ethernet cable ?

    3. Which mode do you use

    PPPoE / Always ON - ID and password stored in modem. Can start net by simply switching ON the modem.

    Bridge / Dialer mode - ID and password entered in the dialer. You need to click on " Connect " in the dialer to connect to net.


    This may help

    Error 651

    Error 651 with PPPoE connections in Windows 7 | Windows Reference

    According to the second link, it will work fine on XP.

    If using USB mode, switch to ethernet mode and check.
    Last edited by meetdilip; 29th April 2011 at 10:33 PM.

  3. #3
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    modem- huawei Smartax mt882
    on ethernet and bridge connection....

  4. #4
    The Wizard meetdilip's Avatar
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    Try PPPoE and check. This way, dialing will take place inside the modem and net will be detected as LAN.

  5. #5
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    i already tried that..nthing worked

  6. #6
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    (A)post as attachment screen shot(JPG) summary page.
    (B)and list failed items in Diagnostics page.
    (C)In computer:
    Start run type cmd ok
    New window
    typeipconfig /all
    Copy/paste data here.
    ( delete tunnel data if seen )


    Para two
    (D)confirm how you connect to Internet now.
    http://mydataone.net/router/mt882.html
    Feedback Item wise.

  7. #7
    Platinum Member whitestar_999's Avatar
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    i only received this error 651 once using windows 7 bridge mode & then tried pppoe mode which also gave error after trying with 2 different modems including bsnl's c2110 modem with both LAN & USB mode.this problem was solved only after calling bsnl.it seems like this error is caused by some kind of software switch off at exchange because after calling the bsnl person my problem was gone within 2 minutes.to be exact in modem's log you can see the error as "unable to find dns server etc' in pppoe mode if your modem has logging capability & it is a problem at bsnl's end.
    Is God willing to prevent evil, but not able? Then he is not omnipotent.
    Is he able, but not willing? Then he is malevolent.
    Is he both able and willing? Then whence cometh evil? Is he neither able nor willing? Then why call him God?

  8. #8
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    problem solved..there ws nthing wrong with my modem..it ws all BSNL's fault!! thanks for the help

  9. #9
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    h i my internet used to get disconnect very of often like 20 times a day 5 months i complained to bsnl every i complaint they come and say some thing problem once they said they will change switch in exchange , once spliter, for 10 days again it started, this time they said modem not working , modem ut3002ru is the model . i dought what they r saying . now modem is showing error 651 . what shall i do. i am able to acess 192.168.1.1/of my modem. i reseted modem once but problem increased ...i connect the modem to belkin wifi devise

    Board ID: 96338L-2M-8M
    Software Version: 3.08.02.UB.01.14_1357_100807
    Bootloader (CFE) Version: 1.0.37-10.1
    Firmware Version: UT300R2U.0011.01
    Hardware Version: UT300R2U 2.2
    Model Name: UT300R2U

    This information reflects the current status of your DSL connection.

    Line Rate - Upstream (Kbps):
    Line Rate - Downstream (Kbps):
    LAN IP Address: 192.168.1.1
    Default Gateway: 117.200.16.1
    Primary DNS Server: 218.248.255.139
    Secondary DNS Server: 218.248.255.147

    this r my settings pls give a advice , thank you
    Last edited by titan25; 26th May 2011 at 04:02 PM. Reason: Automerged Doublepost

  10. #10
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    Please copy/paste ipconfig /all
    ( please omit Tunnel data etc only LAN WLAN data required )
    or save as *.doc and attach here.
    ( see "Monitor" if needed )
    2.
    If you are on Dialer mode, change over to PPPoE
    (Userid/pw entered/stored in the modem wan page)
    Mention OS: Windows 7/ vista/ XPsp2
    3.
    Post Statistics/ADSL data as screen shot jpg attachment here.
    ( see signature link "Monitor" below )
    Line Rate - Upstream (Kbps):
    Line Rate - Downstream (Kbps):
    LAN IP Address: 192.168.1.1
    Default Gateway: 117.200.16.1
    Primary DNS Server: 218.248.255.139 ( try 192.168.1.1)
    Secondary DNS Server: 218.248.255.147
    Did you get all above in one page of the modem ?
    Last edited by essbebe; 26th May 2011 at 07:06 PM.

  11. #11
    Silver Member axel's Avatar
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    If you're using ppoe mode then change to bridge.
    You Live What You Love

  12. #12
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    Default thank u for help

    Did you get all above in one page of the modem ?[/QUOTE]

    i got all in one page only , os is windows 7. sorry i am a doctor dont know much about these things

    Mode: ADSL2+
    Line Coding: Trellis On
    Status: No Defect
    Link Power State: L0

    Downstream Upstream
    SNR Margin (dB): 28.1 17.5
    Attenuation (dB): 31.0 16.9
    Output Power (dBm): 12.6 19.0
    Attainable Rate (Kbps): 9583 837
    Rate (Kbps): 1996 493
    MSGc (number of bytes in overhead channel message): 70 14
    B (number of bytes in Mux Data Frame): 24 46
    M (number of Mux Data Frames in FEC Data Frame): 1 1
    T (Mux Data Frames over sync bytes): 2 1
    R (number of check bytes in FEC Data Frame): 16 14
    S (ratio of FEC over PMD Data Frame length): 0.4249 3.2105
    L (number of bits in PMD Data Frame): 772 152
    D (interleaver depth): 64 8
    Delay (msec): 6 6

    Super Frames: 27644 23817
    Super Frame Errors: 0 255912
    RS Words: 4202010 474438
    RS Correctable Errors: 246 8113654
    RS Uncorrectable Errors: 0 N/A

    HEC Errors: 0 1566110
    OCD Errors: 0 0
    LCD Errors: 0 0
    Total Cells: 2101563 3769992934
    Data Cells: 1774 16084948
    Bit Errors: 0 108457109

    Total ES: 0 3728556
    Total SES: 0 3663013
    Total UAS: 21 3597145

  13. #13
    Silver Member axel's Avatar
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    Go to DSL router (192.168.1.1) find WAN set up and check if you are using bridge mode.






    If you need instructions ask here.
    Last edited by axel; 26th May 2011 at 08:07 PM. Reason: Automerged Doublepost
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  14. #14
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    thank u i changed it i saw other page in this form how to change but its not working my windows xp laptop show eror 678
    Last edited by titan25; 26th May 2011 at 08:20 PM. Reason: error

  15. #15
    Silver Member axel's Avatar
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    Which os do you use, xp or 7?Or both...Is it working in win 7?


    Check this
    http://support.microsoft.com/kb/892889
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  16. #16
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    Default hi

    i have both xp and windows 7 in different laptops , now using xp but use mostly 7 , but i usually usually connect to belkin wifi router and use internet,

  17. #17
    Silver Member axel's Avatar
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    Check in win 7 if its working...
    Error 678 is another issue, first lets get rid of first one.
    You Live What You Love

  18. #18
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    no same problem still, if i buy a new modem will this rectify the problem ..

    essbebe said .1
    Primary DNS Server: 218.248.255.139 ( try 192.168.1.1) how to do it
    Last edited by titan25; 26th May 2011 at 09:13 PM. Reason: Automerged Doublepost

  19. #19
    Silver Member axel's Avatar
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    Connection properties> networking> ipv4 prop> put DNS values.


    Check with meetdilip's suggestion on 2nd post.

    How are you connecting now?
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  20. #20
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    yes i am getting the same but primary dns i am geeting 218.248.255.139.

  21. #21
    Silver Member axel's Avatar
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    Even I use that same DNS server.


    Did u check with the 2nd post? the buggy dll file?


    Post your lan set up page.
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  22. #22
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    is post #12 my LAN set up

  23. #23
    Silver Member axel's Avatar
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    Can you plz answer the question asked by me and other members.

    No thats ipconfig /all ,

    LAN set up pg can be found in DSL pouter
    You Live What You Love

  24. #24
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    Default Local Area Network (LAN) Setup

    pls se the attachment

  25. #25
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    ok than k you for help good night sorry for wasting ur time

  26. #26
    Silver Member axel's Avatar
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    Everything is fine there,
    well you're always welcome for help and were never wasting my time...

    Check with meetdilip's link...
    You Live What You Love

  27. #27
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    @titan 25
    I can post a link with screenshots for the modem you use . also for using the belkins router.
    http://mydataone.net/router/utstar300r2unew.html
    Use only PPPoE mode. Your userid/PW entered/stored in wan page of modem.

    error 651;
    There is problem in windows 7 dialer(Bridging) mode, which will be taken up later.

    Please update present position.
    system with XP can connect to internet or not ? error message if any.
    system with windows7 connect to internet or not ? error message if any.

    to post ipconfig /all
    START
    select RUN
    type cmd
    OK
    new window
    type ipconfig /all
    copy/paste data here .

    Para two:
    Your data in post No 12 shows you are connectioned properly and
    connection should be there.
    SNR Margin (dB): 28.1 17.5 ( (* good )
    Attenuation (dB): 31.0 16.9 (* can be improved later )
    Output Power (dBm): 12.6 19.0
    Attainable Rate (Kbps): 9583 837
    Rate (Kbps): 1996 493
    picture in post No 24 also OK.

    If possible check the diagnostics page . for vpi/vci 0_35
    and report failed components.
    Last edited by essbebe; 27th May 2011 at 12:20 AM.

  28. #28
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    Node Type . . . . . . . . . . . . : Mixed
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection 3:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Remote NDIS based Internet Sharing Device

    Physical Address. . . . . . . . . : 80-00-60-0F-E8-00
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2002:b69c:3fbe:a:1920:599:b0e0:6d39(Prefe
    rred)
    Site-local IPv6 Address . . . . . : fec0::a:1920:599:b0e0:6d39%1(Preferred)
    Temporary IPv6 Address. . . . . . : 2002:b69c:3fbe:a:38a5:38a7:8791:6172(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::1920:599:b0e0:6d39%17(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.102(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 28 May 2011 06:20:57
    Lease Expires . . . . . . . . . . : 31 May 2011 06:20:57
    Default Gateway . . . . . . . . . : fe80::8000:60ff:fe0f:e800%17
    192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DNS Servers . . . . . . . . . . . : 192.168.0.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    today it connected but disconnecting , yesterday bsnl guy came with other modem it did not disconnect at all .so he said ur modem is not working and one more thing that my belkin wifi router may have problem

    and they dont have wifi routers. so buy from outside if u want wifi router

  29. #29
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    .(A)
    WE need ipconfig /all] data as shown below.
    POST ONLY THIS>
    The data you have posted does not give any idea Avoid Tunnel data and IPV6. Disable the IPV6 box in network settings/properties.

    SMC7901WBRA2Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Kavika>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : KK-SONY
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Marvell Yukon 88E8055 PCI-E Gigabit Ether
    net Controller
    Physical Address. . . . . . . . . : 00-1D-BA-1C-4A-18
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv4 Address. . . . . . . . . . . : 192.168.15.2(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Saturday, May 28, 2011 6:34:44 AM
    Lease Expires . . . . . . . . . . : Saturday, June 04, 2011 9:08:55 AM
    Default Gateway . . . . . . . . . : 192.168.15.1
    DHCP Server . . . . . . . . . . . : 192.168.15.1
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Wireless LAN adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) WiFi Link 5100 AGN
    Physical Address. . . . . . . . . : 00-16-EA-4D-84-4E
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes


    (B)
    Simplify the problem.
    Have you done UT300R2U modem settings correctly ? .
    Ensure you connect it in "Always ON "PPPoE mode ( USERID/PW entered in WAN page for VPI/VCI 0 and 35
    Enable DHCP ( IN lan settings page) give range 92.168.1.2 to 192.168.1.10
    (C)
    Please update present position.
    system with XP can connect to internet or not ? error message if any.
    system with windows7 connect to internet or not ? error message if any.

    (D)
    Confirm you are not using USB PORT>
    Remote NDIS based Internet Sharing Device
    One laptop with XP: does it work on LAN MODE ?

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