Thread: please help!! getting error 651(modem reported error)

m getting this error 651(modem has reported some error) on win 7. will it help if i install win xp ?

Originally Posted by sukhman87

m getting this error 651(modem has reported some error) on win 7. will it help if i install win xp ?

1. Mention modem - model and make

2. How do you connect modem to PC ? USB cable or Ethernet cable ?

3. Which mode do you use

PPPoE / Always ON - ID and password stored in modem. Can start net by simply switching ON the modem.

Bridge / Dialer mode - ID and password entered in the dialer. You need to click on " Connect " in the dialer to connect to net.


This may help

Error 651

Error 651 with PPPoE connections in Windows 7 | Windows Reference

According to the second link, it will work fine on XP.

If using USB mode, switch to ethernet mode and check.

modem- huawei Smartax mt882
on ethernet and bridge connection....

Try PPPoE and check. This way, dialing will take place inside the modem and net will be detected as LAN.

i already tried that..nthing worked

(A)post as attachment screen shot(JPG) summary page.
(B)and list failed items in Diagnostics page.
(C)In computer:
Start run type cmd ok
New window
typeipconfig /all
Copy/paste data here.
( delete tunnel data if seen )

For use in forum
http://www.indiabroadband.net/comput...tml#post315289 (Monitor Screen Shot)

Para two
(D)confirm how you connect to Internet now.
http://mydataone.net/router/mt882.html
Feedback Item wise.

i only received this error 651 once using windows 7 bridge mode & then tried pppoe mode which also gave error after trying with 2 different modems including bsnl's c2110 modem with both LAN & USB mode.this problem was solved only after calling bsnl.it seems like this error is caused by some kind of software switch off at exchange because after calling the bsnl person my problem was gone within 2 minutes.to be exact in modem's log you can see the error as "unable to find dns server etc' in pppoe mode if your modem has logging capability & it is a problem at bsnl's end.

problem solved..there ws nthing wrong with my modem..it ws all BSNL's fault!! thanks for the help

h i my internet used to get disconnect very of often like 20 times a day 5 months i complained to bsnl every i complaint they come and say some thing problem once they said they will change switch in exchange , once spliter, for 10 days again it started, this time they said modem not working , modem ut3002ru is the model . i dought what they r saying . now modem is showing error 651 . what shall i do. i am able to acess 192.168.1.1/of my modem. i reseted modem once but problem increased ...i connect the modem to belkin wifi devise

Board ID: 96338L-2M-8M
Software Version: 3.08.02.UB.01.14_1357_100807
Bootloader (CFE) Version: 1.0.37-10.1
Firmware Version: UT300R2U.0011.01
Hardware Version: UT300R2U 2.2
Model Name: UT300R2U

This information reflects the current status of your DSL connection.

Line Rate - Upstream (Kbps):
Line Rate - Downstream (Kbps):
LAN IP Address: 192.168.1.1
Default Gateway: 117.200.16.1
Primary DNS Server: 218.248.255.139
Secondary DNS Server: 218.248.255.147

this r my settings pls give a advice , thank you

Please copy/paste ipconfig /all
( please omit Tunnel data etc only LAN WLAN data required )
or save as *.doc and attach here.
( see "Monitor" if needed )
2.
If you are on Dialer mode, change over to PPPoE
(Userid/pw entered/stored in the modem wan page)
Mention OS: Windows 7/ vista/ XPsp2
3.
Post Statistics/ADSL data as screen shot jpg attachment here.
( see signature link "Monitor" below )

Line Rate - Upstream (Kbps):
Line Rate - Downstream (Kbps):
LAN IP Address: 192.168.1.1
Default Gateway: 117.200.16.1
Primary DNS Server: 218.248.255.139 ( try 192.168.1.1)
Secondary DNS Server: 218.248.255.147

Did you get all above in one page of the modem ?

If you're using ppoe mode then change to bridge.

Did you get all above in one page of the modem ?[/QUOTE]

i got all in one page only , os is windows 7. sorry i am a doctor dont know much about these things

Mode: ADSL2+
Line Coding: Trellis On
Status: No Defect
Link Power State: L0

Downstream Upstream
SNR Margin (dB): 28.1 17.5
Attenuation (dB): 31.0 16.9
Output Power (dBm): 12.6 19.0
Attainable Rate (Kbps): 9583 837
Rate (Kbps): 1996 493
MSGc (number of bytes in overhead channel message): 70 14
B (number of bytes in Mux Data Frame): 24 46
M (number of Mux Data Frames in FEC Data Frame): 1 1
T (Mux Data Frames over sync bytes): 2 1
R (number of check bytes in FEC Data Frame): 16 14
S (ratio of FEC over PMD Data Frame length): 0.4249 3.2105
L (number of bits in PMD Data Frame): 772 152
D (interleaver depth): 64 8
Delay (msec): 6 6

Super Frames: 27644 23817
Super Frame Errors: 0 255912
RS Words: 4202010 474438
RS Correctable Errors: 246 8113654
RS Uncorrectable Errors: 0 N/A

HEC Errors: 0 1566110
OCD Errors: 0 0
LCD Errors: 0 0
Total Cells: 2101563 3769992934
Data Cells: 1774 16084948
Bit Errors: 0 108457109

Total ES: 0 3728556
Total SES: 0 3663013
Total UAS: 21 3597145

Go to DSL router (192.168.1.1) find WAN set up and check if you are using bridge mode.






If you need instructions ask here.

thank u i changed it i saw other page in this form how to change but its not working my windows xp laptop show eror 678

Which os do you use, xp or 7?Or both...Is it working in win 7?


Check this
http://support.microsoft.com/kb/892889

i have both xp and windows 7 in different laptops , now using xp but use mostly 7 , but i usually usually connect to belkin wifi router and use internet,

Check in win 7 if its working...
Error 678 is another issue, first lets get rid of first one.

no same problem still, if i buy a new modem will this rectify the problem ..

essbebe said .1
Primary DNS Server: 218.248.255.139 ( try 192.168.1.1) how to do it

Connection properties> networking> ipv4 prop> put DNS values.


Check with meetdilip's suggestion on 2nd post.

How are you connecting now?

yes i am getting the same but primary dns i am geeting 218.248.255.139.

Even I use that same DNS server.


Did u check with the 2nd post? the buggy dll file?


Post your lan set up page.

is post #12 my LAN set up

Can you plz answer the question asked by me and other members.

No thats ipconfig /all ,

LAN set up pg can be found in DSL pouter

pls se the attachment

ok than k you for help good night sorry for wasting ur time