Thread: No internet LED after exchange transfer

Hi,
I had shifted my house recently and got my number transferred to the exchange here. My landline works perfectly, but I am not able to connect to the internet.
I have a WA3002G4 modem. The DSL LED is on but the Internet LED does not light up. I opened up 198.168.1.1 and the WAN status shows PPP down. I have been complaining to to BSNL for the past week but all they tell me is that I should open Advanced Setup and in the PPPoE interface, change my password to "password".

Is there any way I can fix this, as BSNL hasn't been helping much.

Default password for all connection is password . Try entering your User ID and password and check. If it is still not working, there is nothing you can do.

You can also try complaining here

http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp

configure ur modem in bridge mode & try to connect ..... if nothing happens thn lunch a complain here :

http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp

I had shifted my house recently and got my number transferred to the exchange here.

If the numbers are different your Service userid may be still with old number
Example ab2322456677 @bsnl.in PW password.
Give an application to new Exchange to change your Service user ID with new number.

If the number is same tell BB section, that modem worked Ok in Old exchange, and they have to activate the BB connection.