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Thread: Link goes off !!

  1. #26
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    Default changing password

    yes, the encrypted password that seems to be very long... you type your new password after removing that ...save and reboot ..
    next time it will ask for your password ..not by admin as password..
    yeah ..even i dont know what exactly has happened ...but the link problem is solved somewat ...not that frequent..

  2. #27
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    Default finally gave application to change cable..

    Well, I am convinced that link problem and slow speed are related to line condition from DP to home...I went outside my home to check the same and found some wires joined shabbily..
    I wrote an application for line changing and rushed to BSNL office at 5 30..
    Well, DE was there and He listened to me patiently and noted my contact number ...
    keeping fingers crossed ....

  3. #28
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    Default link problem solved !!!!

    well, after too hustles finally the link problem vanished after changing the cable ... !!!!!!!!!!!!!!!!

  4. #29
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    Default Link still going off !!!!!

    Quote Originally Posted by abhimanyu_ongc View Post
    well, after too hustles finally the link problem vanished after changing the cable ... !!!!!!!!!!!!!!!!
    it stayed stable for some hours only....
    too my horror, the demon has risen again...
    The link goes off and I wonder if thr is any technical person in BSNL..
    Well , I checked my modem data and found that my upstream SNR is more then downstream..( U/S-15 and D/S-7.5)..
    So, is it normal or is it causing "link goes off" problem...
    CAn anybody clarify is it normal to have higher Upstream SNR then Downstream SNR..
    Expecting a reply ...

  5. #30
    Junior Member Saurav's Avatar
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    Default

    Quote Originally Posted by abhimanyu_ongc View Post
    it stayed stable for some hours only....
    too my horror, the demon has risen again...
    The link goes off and I wonder if thr is any technical person in BSNL..
    Well , I checked my modem data and found that my upstream SNR is more then downstream..( U/S-15 and D/S-7.5)..
    So, is it normal or is it causing "link goes off" problem...
    May be the latter is true; I've d/stream snr=10.0dB
    u/stream snr=31dB
    I've been having this problem for 1.5 years.

    CAn anybody clarify is it normal to have higher Upstream SNR then Downstream SNR..
    Expecting a reply ...

  6. #31
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    Default promised to change my telephone line ...

    well, I used my sources to help me outta this trouble...and soon my cell was ringing with calls from jaipur ....."haan saab kyaa problem hai aapke broadband main blah blah blah...." a very non technical lingo types...
    Then came two BSNL employees to my home and they verified that the link is going now and then...
    They said it s a line problem and the line has to be changed..
    But they could nt explain the mystery of SNR...
    i expected so much outta them....
    I hate BSNL....

  7. #32
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    Default frequent disconn problem solution

    Hai

    Pls check your Power adpator and internal wiring and also change the ADSL modulation to Multimode.mostly frequent Link disturbtion
    comes due to power adpator only so pls chk your power adapator.

  8. #33
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    Default about insulation of primary and secondary cables ..

    Quote Originally Posted by muki_dsl View Post
    Hai

    Pls check your Power adpator and internal wiring and also change the ADSL modulation to Multimode.mostly frequent Link disturbtion
    comes due to power adpator only so pls chk your power adapator.
    A person from BSNL replied to me :
    "Hello Abhimanyu

    Nice to hear from you. The bad SNR is due to the poor insulation or dc voltage on the line. Most probably it is due to weak insulation between the pairs or between any pair to the ground. Your local area people have to change the primary and secondary cable and check up the SNR value. Looking at the SNR of your line, it is evident that the primary or the secondary cable is bad. It has nothing to do with the port. Port resetting would be required to be done only in case of ADSL not in sync with the exchange. Your case it is not stable continuously and keeps dropping. SNR of the down side has to improve, else, you will continue to see this problem.

    Please ask your exchange guys to change the verticle and check up the line parameters. They have some equipment in the exchange to check up the insulation levels. Just ask them to get the L6, L7 and L8 values of the cable pair and change the line if required. It could be due to primary cable or secondary cable. Not the wire that you see running into your house. The wire running into your house is not the culprit. THe culprit is the secondary or the primary cable. It normally happens due to kaccha joints in the cable.

    Regards"

    So I ve taken this project for now ...Insulation
    I dont think thr is any problem with my power adapter ...

  9. #34
    Junior Member Saurav's Avatar
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    Default

    Yesterday two hellish people (with deliberate gravity hovering over their face) came to my house and operated my modem, reset (wrongly) it and reconfigured (wrongly). And suddenly the link of our area dropped off (I don't know why). The link appeared again; but my modem was not working!!!!!!

    After 3hours's attempt, I repaired the modem.

    They couldn't do anything - though they came with a laptop and a big modem, they ended up with very poor performance! Anyway they committed that they would come today, so I didn't attend my honours classes today in the hope that they'd come and do better. But they have not yet come - it is 6:16 now, so they will not come.

    The problem keeps increasing.

    I can not work after 6pm.

    Please give me the FAX id of the Chief General Manager, Calcutta Telephones. I would FAX personally to him and would claim that BSNL is hellish. That is my last resort. PLEASE give me the fax id, if you have.

  10. #35
    Junior Member Saurav's Avatar
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    Default

    Ehh
    Isn't there anyone to attach some information to help me?
    Bsnl people changed the line (they claimed so, at least) but the problem has increased!!!!

  11. #36
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    Default BSNL guys playing prank !!!!

    Well, from 2 months I was suffering with "link goes off" problem ...also some neighbors were facing these problems ...One of my neighbors threatened to go to court !!! and his SNR increased to 30.. I also did the same ..and Whoa !!!!!
    my SNR increased to 36 after ten minutes I talked to JTO...
    So I guess they are playing some pranks at exchange ..deliberately messing with connection....
    regards ....
    Note : you can also try this thing !!!

  12. #37
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    Quote Originally Posted by abhimanyu_ongc View Post
    Well, from 2 months I was suffering with "link goes off" problem ...also some neighbors were facing these problems ...One of my neighbors threatened to go to court !!! and his SNR increased to 30.. I also did the same ..and Whoa !!!!!
    my SNR increased to 36 after ten minutes I talked to JTO...
    So I guess they are playing some pranks at exchange ..deliberately messing with connection....
    regards ....
    Note : you can also try this thing !!!
    As I indicated earlier, the link problem concentrates in the evening and thereafter. However, if you observe my modem, you'd probably notice that the downstream SNR remains about 23dB during the morning (as is now, 9:00AM), and during the evening it becomes 8dB. then 7.5dB.

    That the less the d/s SNR the more the problem is becoming a conviction now.

    Can anyone explain how the BSNL "fiends" exploit out my SNR? I've already let know the CMD the problem; but no improve during the last 24 hours!

    Utter despair!

  13. #38
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    Default

    the main reason for link unstability are following
    reason: S/N is not acceptable by the system
    remedy:
    1. no parallel should be insttaled if it is essential purchase other spliiter than use second phone
    2. phone should not be noisy (line problem)
    3. tighten the cable at splitter
    4. check your ups frequency ..modem is very sensitive to frequency

    and many moreeeeeeeeeeee

  14. #39
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    Default

    every DSLAM(where ur line connected in exchange) are having various S/N profile .one default profile is given to all customer but sometime customer line is having some problem(it may be customer or BSNL line problem) and due to that ADSL link become unstable..on complaning BSNL person change ur profile in DSLAM and ur link become stable.
    The profiles are directly related to S/N and bandwidth..both the parameter is inversly oppsite to each other ..
    S/N* Bandwidth=constant

    on the above formula profiles r defined..ur further question is welcommed

  15. #40
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    Default

    BSNL authority cann't increase S/N by command it can only be increase on trade off of bandwidth

  16. #41
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    Default

    Quote Originally Posted by gajendra View Post
    every DSLAM(where ur line connected in exchange) are having various S/N profile .one default profile is given to all customer but sometime customer line is having some problem(it may be customer or BSNL line problem) and due to that ADSL link become unstable..on complaning BSNL person change ur profile in DSLAM and ur link become stable.
    The profiles are directly related to S/N and bandwidth..both the parameter is inversly oppsite to each other ..
    S/N* Bandwidth=constant

    on the above formula profiles r defined..ur further question is welcommed
    Well, dear Gajendra, I think there would hardly be any person in BSNL (with whom I, a mortal, have the facility to talk) who would understand what the term "Digital Subscriber Line Access Multiplexer" means. None there have the knowledge of open system interconnection models I believe; and what the Datalink layer (DSLAM actually works as a layer 2, as I know) does there would be more than they could ever afford to know.
    You may not agree with me. But if they had a little knowledge of technicality, they would already have repaired my problem.
    Secondly if they do have the knowledge and still refrain from doing the job, I think they may have had some bad intention (then I'd have to agree with abhimanyu).
    I am not a technical man; it is not always possible for me to identify the problem and instruct the BSNL men to work suitably - it needs, then, that the BSNL men should themselves be equipped with knowledge.

    But I didn't know before the formula you mentioned. Where can I get more about that? I'd like to know more.

    However, I shall try to get a BSNL man who would by God's grace have a non-void wallet of knowledge and tell him if he can change my profile in the multiplexer.

  17. #42
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    Default

    dear saurabh,
    ADSL technlogy is not tough to understand but here more complex discussion is not needed but if you want to know something more u can visit
    Asymmetric Digital Subscriber Line - Wikipedia, the free encyclopedia for initial knowledge
    Big organisation like BSNL cann't run without good technical man and it is not true that there engg are not up to the mark.truth is that we never found the person who is running whole system.That person is always heavily loaded and see only major problems.but i will advice you to please meet DGM of your area he will divert ur problem to that man he will check all the issue related to u.Best of luck and if ur problem not shorted out please mail me ur address name number etc...

  18. #43
    Junior Member Saurav's Avatar
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    Quote Originally Posted by gajendra View Post
    dear saurabh,
    ADSL technlogy is not tough to understand but here more complex discussion is not needed but if you want to know something more u can visit
    Asymmetric Digital Subscriber Line - Wikipedia, the free encyclopedia for initial knowledge
    Big organisation like BSNL cann't run without good technical man and it is not true that there engg are not up to the mark.truth is that we never found the person who is running whole system.That person is always heavily loaded and see only major problems.but i will advice you to please meet DGM of your area he will divert ur problem to that man he will check all the issue related to u.
    Gear Gajendra,
    Thank you for your keen interest in my problem; as to your comment about BSNL's engg expertise, I re-emphasise the line wrote by me:
    ...I think there would hardly be any person in BSNL (with whom I, a mortal, have the facility to talk) who would understand....
    I understand there learned people are there, but somehow they are kept from my reach.
    You told me that changing the profile in the access multiplexer may solve it; and I tried to impress the idea upon a bsnl man (is he an engg? I doubt); but he turned down that plea in an immediateness which was somewhat uncanny.

    Anything I suggest them is reciprocated as "na na; obhave hobe na. onyo kichhu korte hobe", meaning "no no; it would not be solved in that way; but we have to do something else.

    They said they did something with my line; the next day the internet was almost unavailable.

    I lodge the complaint, via calcuttatelephones.com, some days later the same person rings me up and asks me in the same language what the problem is; I also answer in much of the same language, possibly we have our semicolons and commas unaltered!

    But it is one year and a half, and no change is there.

  19. #44
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    Quote Originally Posted by gajendra View Post
    Best of luck and if ur problem not shorted out please mail me ur address name number etc...
    Thanks for being so kind.
    However, I don't know your "mail".
    If you do not like to disclose your mail to others, just drop me a mail - my name and address are
    Saurav Bhaumik
    saurav1b@gmail.com

  20. #45
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    Default

    @Admin
    better to close the thread/s if no response from thread starter or anybody else for a month We have to assume the originator has solved his problem/s.

  21. #46
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    Quote Originally Posted by essbebe View Post
    @Admin
    ..... We have to assume the originator has solved his problem/s.
    To the one with username "essbebe":

    Of course we should not assume that. The problem is a long term problem and some of our members who are having this problem are discussing and sharing their views; I have been suffering for more than one year and a half, and a forum is indeed for such a discussion!

    I don't think that the moderator should now be asked to take any steps.

    To other members:
    By the way, I mailed the CMD and he asked me to inform him my phone number and address; the next day I mailed him all the details.

    No improvement till. Only the situation deteriorates.

  22. #47
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    It was a general suggestion. mostly PEOPLE read the latest threads, and cannot start from old threads. and same questions are ASKED AGAIN .Your thread would have been buried deep if you have not posted again 4 DAYS BACK.
    Now I suggest you apply for a second Phone.( lowest quotation) and transfer the Dataone connection to it.
    If it works surrender your old phone.Take "care" of the linemen when they come to
    install the new telephone line ! May check up the line condition of your old telephone line or reconnect to another junction.

  23. #48
    Junior Member Saurav's Avatar
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    Quote Originally Posted by essbebe View Post
    Your thread would have been buried deep if you have not posted again 4 DAYS BACK.
    I wouldn't like this kind of behaviour; it means that my voice against what what harassment I've been subject to is going to be hushed up.
    Now I suggest you apply for a second Phone.( lowest quotation) and transfer the Dataone connection to it.
    If it works surrender your old phone.Take "care" of the linemen when they come to
    install the new telephone line ! May check up the line condition of your old telephone line or reconnect to another junction.
    Suggestions are many and should be taken with gratefulness and thanks, and I thank you for your suggestion.
    Don't you think that I am a consumer and that I "should" be given proper service? In the extreme case I may have to follow your instructions, but let me describe what is going on.

    Dear Readers,
    I mailed to Times of India's "myvoicemytimes" describing my plight; within a few hours BSNL men seemed to become a little bit active. As a consequence (accompanied by many telephones I received, of course to no result) the Lineman came and did some conjuring trick with my Phone wire - for one hour I got steady link (as I get everyday before evening); but after 7:30pm the problem raised again and I see that they could have done nothing.

    I'm now thinking quite of a big deal - ultimately I'll have to, perhaps, resort to the Consumer Court (of course, after I would have described the problem at length in almost all newspapers).

    Please guide me.

  24. #49
    Junior Member Saurav's Avatar
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    Default development

    Tomorrow the SDE told me that he was going to do something and therefore the phone line would be stopped. It was stopped and then revived in a few minutes. Then he rang me up and told that what had to be done was done, and asked me to observe the change.
    It was noon when the conversation took place and I thought it was a repetition of the insignificant lip-service!
    But it had substances behind the rhetoric, which proved itself later.
    ................ ............................ ................
    In the evening I opened my computer and found that the SNR was 32dB. I guessed that something happened because it was probably the first time that such a high value was seen by me.
    I used the whole of the evening, nothing wrong happened; and the SNR reached 35.5dB.
    Now it is 11:00AM today, the SNR is 36.5dB. A few minutes back the kind SDE rang me up and asked whether any development was there; I confirmed the change and asked what was wrong. He said that the wire which was used to connect our line had a high resistance - that caused the problem. He also assured that there would be no repetition of the problem.

    If what he said is the case (i.e. the problem will not arise again) then it is by God's Grace that I've been saved!

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