Thread: Internet Down - IVRS says "Major Source Outage Issue"

I am on BSNL 1300 HUL+ 2 Mbps plan. Internet has been down for me for past 10 days. ADSL light blinks but Ineternet setup fails. When I try to register a compliant with their IVRS, I get a message saysing "Major Source Outage Issue" and I can not register the compliant either.

I have seen thse major source outage issues before and they get resolved usually in 2 to 3 days earlier. Now it has been 10 days and I dont have any way to tell them that my internet is down .

BSNL customer service is bad earlier and I am generally lot patient. But 10 days down and they dont reduce the bill is a very bad "attitude".


Thanks,
Laxmi

You mean ULD 1350 ? A visit to local exchange can do magic with BSNL. Check if you can get the phone no. of SDE of your exchange.

Register a complaint here

http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp

If it is a line issue, you can get a refund if it is there for 10 days in a row.

I have a new broadband today... 750 ul plan
This is my SNR

Downstream Upstream
SNR Margin : 18.7 23.3 db
Line Attenuation : 9.0 9.1 db
Data Rate : 8192 508 kbps
(Bolt is Downstream, Italic is Upstream)

Is this good or bad..i get speed 55-65 kbps...

SNR is bad...
Attenuation is good...
Speed is nice...