Thread: Bsnl broadband disconnecting frequently

hiii,
am from tamilnadu,recently i reinstalled windows-7 os,after that my bsnl broadband disconnecting frequently,i checked all te cables from modem to cpu and also checked the line,also connected line and modem directly without splitter..but still the problem persists,plz help me to fix tis problem

my os : Windows-7
Modem: WA3002G4 ADSL2+ modem
broadband plan:750 UL+

and modem mode i using is bridge::


SOME SCREENSHOTS I UPLOAD IN THE ATTACHMENT PLS>>CHK THOES WOULD ASSIST TO FIND TE FAULT



plz help me..i cant download anything now a days...............

1. Post your SNR and attenuation values

2.Check modem and if possible try with another one

3.Check splitter and cable.

1.MAy i know how to check SNR and attenuation values?

2.can u give some tips to check modem

3.i checked with direct connection(without spliter)..no change at all///disconnected many times


thanks for te reply........

>>>>http://192.168.1.1/
ID PW both "admin"

Go to ADSL tab...(find)

Post SNR and attenuation from there.

Something like this

plz chk te images uploded

oooh i got it....sorry.....image is attached

Go to advanced set up...>>DSL

Check if adsl 2 is enabled and if you have a spare modem check with that

Back up the settings .>>>

Management>>>back up

is ter any problem found in uploaded image.....

And adsl 2 is enabled

No all is fine till now...

No problems detected...

Back up the settings...

Check if GDMT and bitswap is enabled

i think te problem is with my kaspersky internet security......i paused it 1 hr before......after tat no disconnection ......every thing going 5n......


could it be caused by kaspersky????


thanks for help.....

If disabling Kaspersky works, then it could be the issue. You can try Avast Free. As good as any other security software in the market.

Originally Posted by helloyou

could it be caused by kaspersky????


thanks for help.....

worst things can happen...
Wait for some more time...check if it happens again

Originally Posted by axel

worst things can happen...
Wait for some more time...check if it happens again

ok....thanks for te help......ty very much

it disconnect again...even in pause mode of kaspersky...here is te scrshot of dsl

Back up the settings...

Turn the modem of for 5 mins and repost SNR and attn values

If you have confidence reset the modem and reconfigure it...

From the " Management " in LHS menu, take a back up of modem settings and save it on your PC.

Reset the modem to factory settings and configure again. Use this guide

New Page 1

Configuration to bridge mode...

Type 192.168.1.1 in browser

Give ID PW both admin

MODEM - DNA A20BEI

Go to Advanced Set >> WAN

Follow the images>>>

1



2



3



4



5



6




Close browser

Wait 2 minutes before you connect with dialer

http://tinypaste.com/ca1107

If nothing works, try complaining here

http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp

reset and configured again/////// bro can u come through teamviewer......

Originally Posted by helloyou

reset and configured again/////// bro can u come through teamviewer......

That will not be possible at this moment.
Are u having the problem anymore?

If yes complain in the link meetdilip provided...

BSNL Broadband reconnects frequenly during 5-6min intervell


i can't play online games due to this;