Thread: DSL disconneting in every 3-5minutes

Hi sir,
Iam using BSNL HOME BB UL 499 plan.
I Have D-Link GLB-802C Modem
Ever since i got my connection my dsl is loosing its connection every 3-4minutes.
I complained to office. Line Man checked the wiring,everything is ok.
Don't understand what exactly is the problem.
Please Help!

1. Post your SNR and Attenuation values.

2. If possible, get a friend's modem at your place and check if it is giving the same response.

3. Check splitter and ethernet cable. Use a spare and make sure that they are not faulty.

4. If modem is giving a power reset, check the power adapter.

1. From where do i get SNR and Attenuation Values ?
2.I checked with my friends modem it still gives the same problem.
3.Splitter and ethernet cable are working fine. (is there any relation of the ethernet with the dsl disconnection ? )
4.Modem isn't giving any power reset.
And i got my connection 1 week back

Thanks You Sir.

It seems to be due to poor line condition. Ask the line man to give a clean line. Make sure there are no joints or no non insulated parts. If confident, reset the modem to factory default and configure it again.

You use a Teracom modem ? Give proper model no. and make. You will see it on top of your modem or its box.

For SNR and Attenuation values,

1. Type 192.168.1.1 in browser,

2. Enter ID and password as admin

3. You will see the info in the landing page.

Sir line is clean. There is no noisy fault in the dial tone.
I even connected the direct wire from dp to the modem.
I also reset the modem 1-2times but problem persist.

I use D-Link Modem
Model No. : GLB-802c
ADSL 2/2+ Router

Change mode to GDMT (browse through modem menu pages to find it) and check.

If nothing works, complain here

http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp

Also call customer care and ask for SDE's no. Talk to him and seek help.

Thank You Sir. I'll let u knw the further things.

I Have D-Link GLB-802C Modem...

You can try for exchange of the modem for a different type.
This modem GLB802C ( specific to India Only ) has been discontinued and was issued by BSNL some years back.
Probably you are getting some old units reconditioned.

SNR ETCpage:

manual GLB802C
Download QIG&User Manual.zip from Sendspace.com - send big files the easy way