Thread: utstar 3002 g4 connection lose problem...

Hi im using a BSNL broadband connection with UTSTAR 3002 g4 modem...
im having problem while browsing ..the connection get lost every 5 minutes ..im using bridged mode ...and when connection is lost i have to redail it again and again and some times i have to restart my pc for making the connection again..
whenever connection goes the DSL light keeps blinking and the status bulb is off whether there is connection or not...
i called the bsnl guy from exchange and what he did is that he manually entered the ip address and gateway address in the network properties and changed the bridged mode to popoe and said problem is solved ...but still the problem persists connection is available intermittently..please tell me whats wrong with my modem ...can i fix this myself?
should i replace the modem..the problem is very annoying and im helpless..so please help..thanks in advance..

This may help

http://www.indiabroadband.net/broadb...ubleshoot.html (Frequent Disconnection : Steps to troubleshoot)

Can you check up this link and from the screen shots , you get a
general idea , what is entered where.
http://www.chennai.bsnl.co.in/BBS/WA...eless_security
Also my sig link below WA3002_g4)
Book mark the link for future use.
2.
Type 192.168.1.1 enter userId admin PW admin

Router menu page will appear.
On left side
In Advanced Options menu click DSL
In the menu page Uncheck BOX ADSL2 +
SAVE REBOOT. Wait for two minutes.

Again open modem/router .
DEVICE INFO Statistics ADSL
report only SNR ATTN both and Upload data.
See the page on top. Mod mode : Is it GDMT now
feedback.

3. Ensure all Phones ( including Extensions in other rooms ) are connected ONLY to the PHONE port of ADSL splitter.
If not possible use ADDITIONAL ADSl splitter for each Phone extension ( max 3 or 4 phones only suggested )

feedback.

Thank u both for a speedy reply....it really helped
And essbebe i checked the snr status as per your guidelines ...
im posting here the snr status i got ..hope its well below the average..
and only one phone is taken from my adsl splitter and that phone receiver is always noisy ...

SNR (dB) :downstrm:28.8 ; upstrm :1.9 ;
attenuation : " :29.0; " :34.7 ;

these values seems changing but its around these values ...so can i confirm that i have a faulty line? My only problem is to convince that bsnl guy..he say that maybe i have a virus in my computer... but im using my laptop too on this modem and i have same problem on that too ..so im sure its not virus ..
awaiting your reply....
thanks in advance ...

http://www.indiabroadband.net/bsnl-b...alculator.html (ADSL theoretical speed calculator)

phone receiver is always noisy ........

"nagin" sound ? Hiss?!!
check how you have connected the phone and adsl splitter.
http://www.calcutta.bsnl.co.in/datao...all/drg10.html
2.
open Management/ Backup and save present router settings to
Say C:/My Documents/modem working ok
Try to Uncheck adsl2+ box In Advanced Options DSL
SAVE Reboot.
Recheck SNR/ATTN values .
Feedback about stability of connection.

have you checked your lines ? ..
Also, u may have problem with the splitter